All 20 tenant reviews.

“Pros: Extremely friendly and responsive on-site staff Good package management Cons: Persistent bug issues (you can sign up for exterminator but it’s extremely inconsistent and doesn’t seem to fix long term) Extremely energy inefficient— expect high electric bills”

“Pros: - The overall staff are doing there best to keep the place running and clean. - Proximity to trains and being above Union Market - Roof, Bike Storage, Outdoor Common Areas Cons: - At first glance units look nice but it's very cheap materials from the kitchen, doors, floor tiles, faux wood vinyl floors, windows, AC/Heat Units, and the bathrooms. - Wash the outside windows - The gym does not have good ventilation and the ceiling was leaking with visible MOLD growth - Short-staffed for repairs. I've had a repair ticket in the system for 8months now and it's a security concern. - I smell cigarette smoke from my neighbor in the hallways, its even coming through the vents and closets. We've notified management and they have done nothing but just send emails warning not to smoke. Do more! - Management is completely delusional regarding the way it manages this building. Only time you hear from them is not to address complains but to upsell. For example; a parking spot is way to expensive and the garage is damn near empty maybe offer a price reduction. - Common area maintenance is terrible I mean there really are some ghetto people in the building that just trash the place. The upkeep is non-existent - Front of the building is littered with trash and garbage after all the rent the market rate tenants pay we come home to trash and a mess - Common areas are being abused. No joke there is a lady running a hair salon from the office/ area. I tried to use this area for its intended purposes only to be run out. Advice to landlord: Stop nickel and diming the property. You have market-rate tenants paying good money make the property reflect that.”

“Pros: - A+ location adjacent 2, 3, 4, 5 at Franklin - A+ door staff and porters, etc. - Decent finishes and common spaces Cons: - building management EXTREMELY difficult to get in contact with - not investing enough into the care / upkeep of the building common spaces - exclusive broker attached to property very shady Advice to landlord: Pay you staff more!”

“Pros: New building, units in good condition, good location Cons: Common spaces are trashed by other tenants and not cleaned up quickly by other tenants or staff”

“Pros: The neighbors are good usually and helpful Cons: severe German roach infestation - I’m talking seeing about 5-10 a day Advice to landlord: Get an exterminator”

“Pros: The front desk staff, maintenance, and cleaning staff are all great and work hard to keep things running smoothly. Cons: There are many silly design flaws and signs of rushed construction throughout the units. Kitchen storage space is severely lacking, and many aspects of the unit are good from far, but far from good. Advice to landlord: Treat tenants like human beings. Make yourself available to hear concerns. It's very frustrating to not receive responses when we're spending exorbitant amounts on rent here.”

“Pros: lived here for 2 yrs during covid lockdowns, kind and courteous staff and v clean public areas, with sufficient amenities. Cons: doors are too thin. no cooling in hallways, makes summer months hard on higher floors.”

“Pros: Great location and views (esp from rooftop), nice open plan layouts, good quality appliances and standard fixtures. Didn’t raise our rent much each year, and building staff are friendly. Cons: Long maintenance times (our ceiling in 809 leaked every year, even after fixing it each season.) Also, new management is now charging for some free amenities (common areas) without communicating changes. Advice to landlord: Better communication and respect lease agreements”

“Pros: Location to transit. Located above grocery store Cons: Slow elevators Smell from chicken restaurant can get old Gym needs a refresh”

“Pros: Love the building staff, common areas kept clean, good handling of packages/mail Cons: Way too expensive, management slow to answer”

“Pros: Clean building for the most part and caring maintenance staff Responsive when threatened or when 311 is called Lacks ticket follow up and needs to submit multiple pest tickets Cons: Very evasive management Raises rent very untenable amounts at any moment with no notice Advice to landlord: Respond to your tenants”

“Pros: - Location, both to transit and the greenness of Eastern Parkway - Super and concierge are great - Great light Cons: - expensive for what you get - management can be aloof or unresponsive. Which is only an issue at the beginning and end of your lease”

“Pros: The building staff was great. The apartments are nicely maintained and have nice fixtures. Location is near the Franklin express stop is excellent. Cons: Some residents were rude when using the amenities (e.g., playing loud music or smoking in the pool room). Also the walls are paper thin. I could hear my neighbor's music constantly.”

“Pros: Hired good staff in the building, amenities were nice Cons: Building and amenities not cared for well. Very expensive rent for the location and what you’re getting. Significant security threat, recently FBI raided an apartment as there was a serial rapist living here.”

“Pros: The supers are very on top of maintenance requests. The apartments are nice and we’ve never had any issues with pests. Cons: The only con is that the common areas are not well taken care of.”

“Pros: Nice staff and neighbors. Tulu machine. Near Union Market and train. Dog spa. Rooftop. Gym. Cons: Roaches. People smoking constantly and smell of smoke in hallways and stairwells. Cleanliness and maintenance of building not great. For such a new building, it should not look so beat up. Amenities like lounge room are completely destroyed and things are never fixed, cleaned, or replaced. New front desk staff not very friendly or helpful. Package robberies from package room. Elevators out of order often. Things in apartment take forever to get fixed. It’s not up to par with what you expect to be getting for the price. Advice to landlord: Get more eyes on the building and make sure stuff is getting fixed. Be on site more often and inspect the building. Invest in maintaining the building more than the absolute bare minimum.”

“Unit 413 Pros: Everyone who works her is incredible. Great amenities, easy virtual doorman for packages, incredible light in the apartment Cons: Newly developing roach problem, rent went up a full $500 after my lease was up Advice to landlord: Take care of the roaches. Put umbrellas up on the roof. Fix the printer so that it actually works!”

“Pros: Doormen are fantastic Cons: Minor delays in getting maintenance”

“Unit 210 Pros: It looks pretty from the outside Cons: Management responds to all requests promptly saying they’re working on it, but nothing ever actually happens. Neighbors whose dogs bark all day and night. Damage done by maintenance never repaired. Trash rooms often overflowing. Holes in hallway walls from moving in and out never repaired. Trash juice never cleaned from the carpet. Workers let themselves in without even knocking and they said it was allowed because it was “an emergency” — the emergency was that was the day they had scheduled workers. No actual emergency. They didn’t even apologize. Just absolute garbage management charging obscene amounts of money. Advice to landlord: Do better on LITERALLY every front. You’re setting yourself up for a lawsuit with your staff letting themselves into women’s homes without knocking.”

“Pros: Close to the subway Cons: Things went downhill fast. BBQs are breaking and are not getting repaired, same applies for gym equipment. Garbage rooms are overflowing. No security in the building. The 24/7 doorman cut back to working hours. Advice to landlord: Get things fixed, especially when your tenants are asking.”