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All 12 tenant reviews.

244W72 GRAYS LLC · avg 3.1 ★★★★★ · New York City

★★★★★Mar 2026

“Pros: The location and layout of the building can’t be beat. Cons: The management that bought the building and took over in 2025 has completely ruined the experience of living here. Gut renovating the building from the inside out, with no regard for habitability for the current tenants having to endure constantly invasive construction. Refuse to address issues with certain tenants smoking in the building. The newly renovated apartments are priced so ridiculously high for the experience of living in this building, it’s a joke. They have taken a historic pre-war with history and charm and turned it into a complete disaster.”

— 244 WEST 72 STREET · Manhattan
★★★★★Jan 2026

“Pros: Amazing building, with beautiful units and friendly neighbors. Lots of cozy character in the building and spacious apartments. Cons: Was bought by the current landlord towards the start of my lease and things went downhill. The construction is nonstop, and they do not care who they disturb with this. The building is constantly loud now, and we will benefit nothing from it all because its them redoing the surrounding units after jacking up rent so they can charge more and more. They don't follow dust mitigation, and turn off the elevator and water at their convenience. We had to beg for months for them to fix the lock on our front door which was broken, so anyone could walk in from the street. They ignore most repair requests in general. Its so sad because we loved this apartment and this community and they have ruined it and driven most of the tenants out in the space of a year.”

— 244 WEST 72 STREET · Manhattan
★★★★★Mar 2025

“Pros: Thick walls. Decent pricing Cons: Noise levels. Construction. Old cabinetry and tiling. Dirty halls. Advice to landlord: Do a revamp”

— 244 WEST 72 STREET · Manhattan
★★★★★Mar 2025

“Pros: - Location - Size of apartment Cons: - Management not get responsive to maintenance requests - Pest issue. Common to see rats in the basement, roaches around the building, and the building has had at least 2 bed bug infestations in the last 4 years”

— 244 WEST 72 STREET · Manhattan
★★★★★Aug 2022

“Pros: Great neighborhood , nearby riverside and central park. Cons: Pests, cleaningless, rats, roaches, rent high Advice to landlord: Deep cleaning , dust accumulation, emergency exists not lit up”

— 244 WEST 72 STREET · Manhattan
★★★★★Jul 2022

“Unit 10E Pros: Great location. Love my neighbors they are all super lovely. Cons: Water constantly goes on and off without notifying tenants. Pest control is a major issue! They have a bedbug issue but don't report it. I had bedbugs only 2 months after moving in having never had an issue with bedbugs in the 28 years I've lived in NYC. I also has gaslit by the super about it. The hallways are super dirty and dusty and haven't been cleaned in years and the laundry room is constantly dirty and roaches everywhere. For any potential renter, DO NOT rent here! It's not worth it. Management does nothing to actually fix the ongoing pest issues in the building, including falsifying bedbug records: Units 10E, 2F, 3F, and 9E have had bedbugs and none of the adjoining units were properly inspected. Tenants also weren't notified of this issue, we found out about it from other tenants. Advice to landlord: Clean the actual hallways and stairwells, and actually do proper pest control for bedbugs.”

— 244 WEST 72 STREET · Manhattan
★★★★★Jun 2022

“Pros: Tenants are great neighbors. Apartments have thick walls. Bright light in most apartments. Location near Central Park and Riverside Park as well as subway access (1/2/3). Cons: The super is rarely available and unhelpful. The management company is not responsive to requests either and aren’t helpful. Advice to landlord: Get a new super.”

— 244 WEST 72 STREET · Manhattan
★★★★★Jun 2022

“Pros: Great location by the 1/2/3 trains, nice neighborhood and apartments are nice pre-war. Garbage drop off easy, laundry room works Cons: The laundry room needs cleaning, the floors are coated in dirt. As are the stairwells and floors of each floor. The lobby is the cleanest part, but the floors of each unit are coated in dust and dirt. They have major pest problems with roaches and bedbugs. Advice to landlord: Clean each floor hallway and stairwell + Laundry room regularly, add another porter and get bedbugs and roaches under control”

— 244 WEST 72 STREET · Manhattan
★★★★★May 2022

“Pros: Great area in 72 Cons: Pest control - rats and roaches and high rent and not clean building, needs a thorough cleaning- lots of dust accumulated in corners/hallways/Laundry Advice to landlord: Please review the cons.”

— 244 WEST 72 STREET · Manhattan
★★★★★Apr 2022

“Pros: Small apartment but great building Cons: Small apartment space Advice to landlord: None other than hope rents get cheaper”

— 244 WEST 72 STREET · Manhattan
★★★★★Feb 2022

“Pros: The porter is fantastic Cons: Building repairs are slow and not conducted with licensed professionals. Clearly cutting corners for cheap labor. Not a comfortable feeling knowing that at any given moment another pipe could burst, or wiring could fail. Advice to landlord: Please respect the safety and well being of your tenants.”

— 244 WEST 72 STREET · Manhattan
★★★★★Aug 2021

“Pros: The cleaning guy Jay is awesome Walls are thick, can’t hear your neighbors Amazing location Nice neighbors Laundry in basement Covid rent made it worth it Cons: Super never responds to you Building is pretty old so stuff breaks a lot Lots of flies buzzing around Elevators are old Water tastes weird, sometimes it is brown Post-covid rent makes this place too expensive for what it is”

— 244 WEST 72 STREET · Manhattan
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