All 18 tenant reviews.

“Pros: Super was responsive and kind, the apartment quiet, clean, and very spacious and rent was great Cons: Laundry room/basement was a bit unclean/stuffy and the elevator isn't super reliable”

“Pros: Cute and mostly spacious Cons: Really cute and charming but some of the stuff that's painted over is done poorly”

“Pros: Has elevator and laundry in building Cons: Build quality of the unit was poor, especially bathroom”

“Pros: Quiet street Very close to the train station at 125th and Columbia Uni Elevator in building Super is nice Spacious kitchen Cons: Rodent and roach issues Mice infestation during the colder months Lots of holes in the walls/corners where mice would come through Paint peeling off the walls in the bathroom Weird bathtub (have to buy three shower curtains to cover fully No closet space Very old toilet: floods/overflows”

“Pros: Nothing, the super is nice but sassy Cons: i am not one to write bad reviews but dealing with this company has been a nightmare. the building is old and requires so many repairs. it is infested with mice and roaches. the toilet doesn’t flush properly. i didn’t have hot water for over a month when i first moved in and even now it takes sometimes over 20 minutes for the water to heat up. i got stuck in the elevator three times and it took them five months of it being out of service to get it fixed (with no consideration of their lesser-abled and elderly tenants while the elevator was out of service). you can try to express all of your concerns to management (as i did over and over again) but you will not receive a timely response if you receive one at all. they have out of date processes; they only accept via check or wire transfer in special cases. as a result, my rent check was stolen and my bank account was hacked. they do not care about their tenants. they are rude, unprofessional, and gaslighting.”

“Unit 64 Pros: Location, Super was pretty quick to fix things Cons: Bathroom, Steam heating (which would make the paint fall off the walls) Advice to landlord: see if they can repaint bathroom, redo toilet etc”

“Pros: Nice building, good super. Cons: Did not clean too well before move-in. Pay rent by mail-in checks.”

“Unit 65 Pros: Cozy Good lighting Nice neighborhood Cons: Elevator breaks down all the time Lots of repairs need to be made Small No closets Heating room by room is bad Advice to landlord: The rent is wayyy too expensive for what your getting in the “two beds rooms””

“Pros: Neighbors were lovely; musicians, academics, families. All pretty friendly. Laundry in the building and a functional elevator too! very nice. Cons: Super had inventive solutions that did not always work that resulted in leaks and getting trapped in the bathroom. heat was sometimes too much. Advice to landlord: all good things.”

“Pros: Location Safety Close to Subway Cons: Mice Bad construction Bad management Advice to landlord: Get rid of mice! Be more responsive Renovate the apartment to close holes, stop leaks, fix elevator”

“Pros: spacious, elevator, laundry in building, superintendent is great Cons: older building with no renovated appliances, issues with bugs all the times, exterminator came twice and no improvement”

“Pros: very quiet in hallways, and little street noise. great super. neighbors are respectful and friendly. Cons: management slightly disorganized and can be hard to schedule repairs if they are not urgent. Forgetful but always apologetic and eventually resolve issue. pay rent by mailing a check, outdated and inconvenient Advice to landlord: better communication from office”

“Pros: Cannot say enough good things about the super. He is so organized in trash & recycling maintenance and how to submit work requests. Every request we've ever made has been responded to in less than 48 hours. He keeps the lobby and stair ways really clean and he is always friendly when we run into him. I wish he could be my super for the rest of my life, truly. Cons: After living here for several years with basically no issues, we hit a major one last summer. The elevator was out for over a month and then the gas went out. The building and Con-Ed took turns blaming each other and saying its the other responsibility for almost a month. Finally it was determined that it would be faster to change the whole building over the electric cooking than to wait for the necessary repair to get done. The issue wasn't the problem itself but the total lack of communication by the building management. They never initiated the communication, all information we got was only after bombarding them with emails and phone calls. Almost every time we'd email with a question, the building manager would ask us to call his office to discuss. He clearly didn't want a paper trail of his responses. And then, conveniently, every time we'd call, he was not in. His assistant was kind and offered what info she knew, but at the end of the day he clearly was hiding behind her because he did not want to talk to us. Any time we managed to get an actual response from him, he was often rude and condescending. We finally got the electric stove installed - major props to the super for how well and quickly he handled installation - and things were good for a few weeks. Then, someone came by for the final inspection and installed some sort of panel behind the stove that now causes it to stick out too far and the dish washer across from it now cannot open all the way. The panel is necessary, I get that, but if they are going to want to get a new tenant in after we leave, they are gonna have to do some reconfiguring. Advice to landlord: Actually communicate with your tenants when there is a building wide issue. Even if you have to admit that the answer is "I don't know yet." That is way better than radio silence. Don't be so condescending to your tenants, especially the female ones.”

“Pros: The authentic, old interior design sold me on the place — rare floors, mounding, ceiling etc Cons: We had a cockroach problem that was impossible to solve due to it being an old building / lack of responsiveness on the part of the owners.”

“Pros: Close to Columbia, nice Super Cons: Mice! Terrible building maintenance.”

“Pros: Close to good food, delis around the block and grocery stores across Broadway. Close to the subway and to Columbia university, Manhattan school of music. My second floor unit stays cool in the summer because it’s shaded. Laundry in building and dishwashers in units. Cons: everything is always breaking all the time (bedroom doorknob fell off, microwave randomly shorted, shower head stopped working, towel holder came off the wall.) it’s FREEZING in the wintertime because the windows are sealed poorly and heat is not good quality. Our unit is absolutely tiny and my bedroom is 63 sqft, legally a closet.”

“Pros: Well enough maintained for the price Cons: Management company was red-taped and sometimes unresponsive; super was very nice and responsive. Some issues with roaches, typically resolved w/ spraying”

“Pros: The super was very kind and responsive. He’s great. Cons: Google the housing violations issued by the city at 189 Claremont. You can find them on a site called Address Report. They’ve been issued violations at this property for mice, roaches, bed bugs, no hot water, unsafe electrical wiring, and three for fire escape issues. We took them to housing court for mice and roaches and got a judgment against them. I didn’t want to do it but they didn’t make any repairs even after the city issued them violations after inspecting our unit. They would rather pay to hire a lawyer than just pay for repairs to address the infestation. Didn’t matter cause the judge sided with us anyway instead of them and their lawyer. I have proof issued by HPD and the housing court of this. The bottom of our oven was COATED in mice feces. That’s years and years of build up. The landlord, Heller Realty, is horrible. Denied, denied, denied until they couldn’t. Look up the reviews on them. They also erroneously charged us a late fee of $110 for an error THEY made and didn’t refund us until I threatened to report them and because a banker at Chase offered to say on our behalf that it was Heller’s fault because it WAS. The error was that their accountant drew on the rent check in red pen and Chase could no longer take it because it had been tampered with. They actually tried to play it off like we made a mistake with the check, but thankfully Chase Bank let us know. Had to hound them for a month for the refund and they didn’t even apologize. On top of all this, they are extremely rude. This is the kind of landlord that is always looking to penalize the tenant without doing their part to maintain safe housing. Advice to landlord: Please try and have some humanity”