Tenant Reviews for 90 WEST STREET

Great building and location

Pros: 90 west has awesome employees -the doormen and service workers are incredibly friendly and accommodating. We have had great neighbors and the building is in a great location. Cons: Work order request system is out dated

Avoid at all costs. The floors and walls are paper thin. Be prepared to hear every single footstep your neighbors make and practically join them for dinner as you'll hear every single cabinet and cupboard door shut, you might as well be making dinner with them right in their kitchen. The apartment's AC units are old, inefficient and will rack up a very hefty electricity bill. In the summertime, with your AC on full blast, be prepared for it to be hotter inside your apartment than it is outside. Maintenance requests are only done if you continuously ask persistently and adamantly - despite regulations, my smoke detector was disconnected for months with no response to my requests to get it reinstalled and I couldn't do it myself due to the high ceilings. Tracking down where your package went in the building was a headache. The building management's response to COVID safety has been subpar. Overall, building management felt awful. You truly get the sense that they don't care about you or your living situation and are only interested in dollar signs. Security deposit wasn't returned within the 14 day timeframe that is technically legally required. The only upside was how friendly some of the doormen and handymen were. They made it bearable for me.

Awesome building

Pros: Clean, friendly staff, decent gym/lounge, ability to negotiate rent, ability to convert / flex units Cons: Extremely thin walls. I had to chase leasing for answers. When inquiring about subletting vs ending lease early due to covid, I was told they didn’t have a policy but suddenly leasing made one up a second later .. clearly didn’t want to rent my unit and wanted me to find our own replacements Advice to landlord: Prices are high for the space you get

I would give Lee Rosen, the manager of 90 West, and his staff less than a zero rating if I could. They refuse to maintain the apartments while describing them as "luxury", the doormen are a revolving door, a drugged out doorman provided my apartment key to an unauthorized person while I was out of the country (who then used my apartment without my consent for over 2 weeks), and the superintendent refused to take responsibility for this extreme violation of my privacy and security. And when i asked the rental office about the process for subletting, they proposed the alternative of assigning my lease to a new tenant, while failing to mention that the cost for an assignment (vs a sublet, which would be $0) was me paying their costs of touching up the apartment and a week's rent for the time it would take them. And they failed to mention this detail until after giving me the runaround for over a month (and too late for me to find a subletter), before providing the assignment documents--which was the FIRST TIME I was informed of this $1600 "assignment fee". And note, i had turned down a few sublet offers at my lower current rent (for $0 fee), due to this fraudulent lack of disclosure of the assignment fee. And then LEE ROSEN had the nerve to tell me i should be thankful for their incompetent broker bending over backwards for me to facilitate this lease assignment. Despite the fact that I paid streeteasy to find the new tenant for them at their increased market rate. This is how 90 West and LEE ROSEN treated a long term reliable rent paying tenant of over 14 years. Despicable and verging on fraudulent.

Good building

Pros: Space, quality, amenities Cons: Thin walls, loud Advice to landlord: Fix the noisy issue. Neighbors are not loud, the walls are too thin.

I've never had a worse experience at an apartment - the management is the worst. They will never respond and will keep your deposit for good. I can't wait to move out from this dump. Doormen are cool though.

I've lived in a lot of buildings in NYC and by far, this is the worst one. I wish someone had warned me before I moved in so hoping I can save potential renters some of the trouble I went through. To be fair, there are some pros, which are: - Location (it's conveniently located across Brookefield and the 1, W, R, 4, 5 subways are nearby) - Good lounge and a small but decent gym - Most staff are nice and friendly - Great exterior and high ceilings Cons: - Everything is broken and nothing gets fixed. The heating/air unit was broken from November to December and no one was in any rush to fix it. I lived on a space heater for a month. Eventually it got fixed but it took a month! My top lock was broken when I moved in and still remains unfixed because according to maintenance, "I don't really need a top lock". My dishwasher kept leaking and they said I was using too much detergent but turns out, there was a missing piece inside the dishwasher, which they fixed after my second request. The fluorescent light went out in the bathroom and they told me I'd have to pay $30 to get the light switched but it turns out, the electrical wiring in the bathroom was disconnected. The motor in my fridge has burned out 3x already and each time, they replace it with another used motor. After a 4th work order about the burning smell from the fridge, the solution? They lowered the fridge and freezer temperatures and asked me not to adjust the temperatures. OK, so I'll use my freezer as my fridge. - The staff don't really let you know if they've been in your home to resolve the work order or if they've even fixed the issue. On multiple occasions, I've had to find out about their visit through my Dropcam. It's fine that you're inside my home, without warning or notice, to fix a problem but would appreciate some courtesy or notice or update. - The building may look great from the outside but the infrastructure is faulty and the building isn't well maintained. The elevators freeze and get stuck on a daily basis. Laundry rooms and compactor rooms are always filthy. The pile-up of garbage on the side of the building is a regular occurrence and cuts into the sidewalk. - Smaller packages are kept in the valet room, which is open until 7p on weekdays. Bigger packages are left for pickup in the hallway, which isn't the best space for storage and could be left exposed for days during the days you're away from home. - The building has a sulfide issue, which is what creates the "rotten egg" smell. I've always smelled it in and around the building but when it started to smell like rotten eggs inside my apartment, I had to report it to 311, in case it was actually a gas leak. But thankfully, it wasn't - it was just the sulfide in the groundwater that had gotten stirred by the rain and seeped into my apartment. Overall, the building looks great from the outside and is in a convenient location. However, it's a whole different story inside the building. Building facilities and apartment are poorly built and maintained. The staff's approach to resolving work orders is applying a band-aid, which leads to a continuous cycle of repeated issues. And as nice and friendly as they are, they will nickel and dime you every chance they get and don't have resources to help you with your issues. It all makes sense that they're dealing with a lawsuit ( ).

As a former tenant of one of Kibel's apartments located at 90 West St in New York City, NY, I paid a substantial security deposit of two months rent, over $5000. Despite having vacated in August of 2016--8 months as of the time of this writing in April 2017--Kibel still has yet to reimburse the security deposit. They issued a check in November of 2016, but the check bounced, and I was charged a transaction fee associated with their bad check. They have not responded to my communiques in over a month, and I will likely be taking legal action against them. I liked the apartment and the doormen, but it is clear that this company doesn't care about about their tenants. I haven't heard from Lee Rosen in a long time, and I want this resolved immediately.

Newly renovated gym, not many equipment, only 3 treadmills but above average. Unfortunately walls are thin, neighbors easily heard. Staff overall nice, but one of them is a real pain in the ---, he doesn't like young single adults.

Awefull mamanagement