Tenant Reviews for 561 10 AVENUE

The Victory!

Pros: Doorman, gym, roof, patio Cons: None to think of Advice to landlord: Keep it up

DO NOT LIVE HERE

Pros: Doormen were always kind Cons: Every other staff member in the building or management team was rude, incompetent, or actively tried to make my life more difficult. Tried to nickel and dime us on the move out, has policies that made it nearly impossible to move out and dispose of trash/furniture, had rules surrounding guests that could come over, fought us when a roommate needed to move out and we wanted to replace with another person, my heat hardly worked, accused of breaking things in the common areas when video showed nothing of the sort. Overall terrible experience. Advice to landlord: Hire people competent and respectful

Good building but overpriced

Pros: Great view; convenient location; good appliances; maintenance staff (in blue uniforms) and doormen are great. Cons: The tap water has a brown tint. Only allows a couple of hours to move in which is impossible. Building manager and some staff (those in brown uniforms) are unhelpful. Advice to landlord: Brown water is unacceptable

The Bad: -If you move here, during your initial walk-through, make note of EVERYTHING you notice as far as damage, staining, anything not fully clean, etc. Even if the staff member walking you through tells you not to worry about it. Note it, take photos, and send copies to management, keep records, timestamp them somehow. Plus, you never know who will be there when you move out, so this covers you. We were naive and did not do this. -The main entry doors into the units have no acoustic quality to them whatsoever, so you hear everything going on in the hallway, even from the opposite far end. -If you live next door to either the D or J units, know that these are larger units, and are typically shared by young people. At least on the floor we lived on, both units were consistently loud and inconsiderate. -The 'new' wood flooring they installed before we moved in, is low quality and scratches with little effort. It does not appear to have a durable finish. Completely cover it with rugs or be forewarned that you will pay to replace the wood if there are scratches. -Our apartment had a spectacular view, but you do hear everything being that high up. Noise is to be expected in the city, but all of the sirens echo loudly, and 10th ave sounds like a drag strip on weekend nights. -The building markets itself as a luxury building, and it probably was 10 years ago, but everything is dated now inside the units (except the new cheap wood floors in select units). We toured much nicer buildings within the same price range. -No washer/dryer in unit. Many other luxury buildings have this. -Appliances and plumbing fixtures in the units are dated. The Good: -Concierges and Porters specifically are awesome. -They do try to respond quickly to noise complaints. -They do respond quickly to service requests. -The views are nice. -They did recently remodel the parts of the 3rd floor (shared amenity areas). It looks nice and new at the moment.

Worst experience ever. My studio is so dark. There is no natural light. I have to always keep my lights on. Some workers are friendly, but some are not. Once you talk with the manager about terminating the lease earlier, you will be regret for the rest of your life. They are so greedy to ask the termination fee. It is far away from the price you can afford. The worse thing is they will ask more and more when you agree to settle. DONT LIVE THERE. There are so many other luxury apt around.Please avoid this one.

We tried to get out of a lease because my mother was diagnosed with an illness and we had to move to take care of her. We understand to break any contract there are penalties which we gladly agreed to pay. After we paid $13,560, they still wanted more. Now they are trying to get another $17K+ out of us. They are ruthless people that do not communicate with each other. They will ruin your life. Run as fast as you can from any Durst Fetner property. They are money hungry people that only care about their bottom line. Do not be fooled by the little bit of bells and whistles here. It is all an illusion. Move into a place where you are not just a number and the landlord knows your name and has a heart. One day you might be in our position and will be glad you did.

Management of the building has shifted and has become very poor. The onsite building manager is horrible and rude (when he is around). The building lures you in with lower rent and a pitch that rent is "stabilized", but there will be sharp increases in rent year after year. Do not believe anything the Leasing office tells you. Even if you get it in writing they do not honor their promises. You're #1.... until you sign. There is a large amount of turnover in the building. The amenities, hallways and appliances are aging and not maintained well. However the building compares itself to much newer building in the neighborhood and charges a premium rent for a average building with below average amenities/services. You must pay EXTRA to use the amenities (gym, game room, outdoor spaces). None of it is included in your rent. Be aware you'll pay hundreds of dollars more if you wish to use the amenities. Front desk staff is very courteous, but provide a minimum level of service (They are "concierges" not "doormen" Until of course, the holidays arrive and then their hand is out while they hold the door open). The building has had some security issue as front desk staff let anyone enter the building and access resident floors. There is LARGE amount of noise in the area. There has been nonstop construction in the area, early morning jackhammers, a new nightclub on the west side that frequently pumps loud music in the evenings. The Yotel on the East side provides non stop light pollution ad a bright purple light glows into your apartment all night and there is a large amount noise from the patron of the nightclub and frequent fights. Be ready to wake up to late night sirens. Buyer beware - Overall this is a building to pass on.

Horrible management. Management is very un-responsive. The amenities are not that good, common areas aren't always open on the posted times. The gym has a lot of broken equipment, tv's don't work, and is quite dirty. Lights are never on in the gym either, nor is it equipped with tissues/cleaning liquid. The apartments are not in good shape. AC's are broken. Things are very flimsy, ovens break, paint chips, floors are broken, etc... Although, if you put in a note with maintenance they will come fix it very quickly (very nice people). But how many times do you keep doing that? Flimsy is flimsy... Bike room has 40 empty spaces, but you are told that there is a waitlist. Management has no idea who has a bike, and who doesn't. People smoke weed at all hours of the day, consistently and nothing is even done about this. I'm not talking about the occasional smoke, this is literally 4-6 times a day, with the bad smell of the weed coming to bedrooms. Doormen all acknowledge the smell, but management cant/won't do anything about it. My fiance works from home, and its just ridiculous. If i had a kid, i would sue!!! For the 3k you are going to pay, you are better off finding a different place to live.

I lived in 32D for three years. All of the 15 staff members were friendly, helpful and responsive to requests and repairs. Although a large building, my experience was that staff knew who you were and very reliable in meeting any special requests. Out of town visitors were welcomed and given a key at my request if they arrived and I was not there. I found the Hell's Kitchen area very safe. I had no fear walking the neighborhood late nights. I found the location great for traveling throughout the city by subway. Good restaurants and easy walking distance to the Bway theaters. GREAT city views especially at night...North to GWB, South to Ellis Island and Statue of Liberty, and whole East panorama. When I lived there, the hotel across from The Victory was not yet built...it was a million dollar view. I thought the rent was very reasonable. In building parking was available.

PRO: NEIGHBORHOOD CON: RENT PRICE & NOISE It's a decent building but they charge luxury rents for modest everything. You may come in with a low rent offer but when it's time to renew they will jack the price up! Although it's rent stabilized, the actual "legal" rent is huge and the rider you will sign means the rent stabilization applies to the legal rent and not the rent you're going to pay each month. I was told it was rent stabilized and the increases are mandated by the city but apparently this was a deceptive tactic used by the sales agent since that max % does not apply to the actual rent you'll pay! Bottom line is that they have the flexibility to increase rents by huge % increases. The location also means it can be quite noisy. The building is high so maybe the higher floors are less noisy but definitely floors 8 and below are SO VERY LOUD. My out of town visitors always complain about not being able to sleep when they're out in my living room. The windows they used are cheap because they do not insulate any sound whatsoever. I know what I'm talking about as I've lived in other city buildings with proper window sound insulation! For the high price, loud noise and average amenities, you should consider elsewhere!