Tenant Reviews for 561 10 AVENUE

Ok but loud and overpriced

Pros: - Apartment size was decent - Doorman and building staff were friendly and helpful Cons: - Heater and AC were unreliable, had to request repairs 3 times over a single year - The windows are not soundproof at all, traffic noise outside is loud and often nonstop at busy hours (rush hour, weekends, etc.) — this seemed to be an issue for all units even on highest floors - Plumbing has issues, sinks and dishwasher were often backed up and flooding - Access to gym, lounges, and rooftop cost $450/year — gym is very small and has no AC - Overpriced for the quality of the units and building

RENTERS BEWARE! The elevator service in the building sucks! We haven't had all 4 elevators working at the same time in MONTHS. It takes weeks to get them repaired and there is never any communication from management. Many times there are only 2 working, and there's been times where only 1 works. Back in July there was a Friday where all 4 elevators were down for an extended period of time and people were either trapped in their apartments or waiting in the lobby for hours. It's not only unsafe it creates an emergency situation for our elderly and mobility challenged residents. It's not uncommon to have to wait up to 10 minutes for an elevator. The fact that this is a "Luxury" rental building with studios starting in the $4,000's, one bedroom's in the $5,000's and 2 Bedrooms in the $7000's is insane. DO NOT RENT HERE!!

Roaches, unit was not cleaned

Pros: The heat in the unit works great. Cons: The unit was not cleaned prior to our move in date, despite having plenty of time to have done so. The unit has a roach issue (approx 8 roaches a day are sighted, so I don't even want to think about how many are around that I don't see). There's also a construction site on the opposite corner that tends to make loud jackhammering noise at ~11pm-12am.

Fine for a year

Pros: Big units, doormen were friendly professional and helpful, views, maintenance team was quick to respond Cons: Street noise is endless at the intersection of port authority and Lincoln tunnel. Advice to landlord: More frequent window washing

Good building bad managment

Pros: Our stay was good in every regard except for flooding and management Cons: Flooding and management made the building horrible. Management was unresponsive and our room/bathrooms flooded 3 to 4 times. Destroyed some of my electronics. Advice to landlord: Be more responsive

Good apartment. However it is very noisy due to the nearby tunnel

Pros: Close to subway and times square. Very central location. High rise building and some friendly doorman. Cons: Very noisy during peak hours. We lived on a high floor apartment but it was still noisy Advice to landlord: Improve sound isolation from the outside

Great building staff, terrible leasing office and maintenance

Pros: Doormen/concierges are amazing and super helpful, building has good heat, the apartments get a lot of sunlight. Cons: The leasing office is super unresponsive, e.g. trying to get them to respond any request requires a long of time and effort. Apartments don't have washer and dryer in-unit and the laundry room is filthy and full of broken machines. The quality of maintenance has gone down a lot in the past year! When we file a ticket to have something fixed, it takes days and usually they don't fix it in the first visit. Advice to landlord: Improve the leasing office. Having to deal with them is a nightmare.

The Vistory Review

Pros: Nice building, good amenities, 24/7 front desk Cons: Management is slow to respond to any request.

Lived here for 3 years and it was a great experience overall

Pros: - Decent amenities - Kind doormen - Great waste management Cons: - Management office is worst I've ever seen - Located right next to the Lincoln tunnel, Friday's traffic is incredibly high - Noise levels are excessive: too much construction going on and distance from the - West Side Highway Advice to landlord: - Make sure there is better window noise insulation - Windows leak in high rain days - Management office is slow, outstandingly bad with customer service

The worst “luxury” building

Pros: Location, lots of parks Cons: Constantly not working elevators, lost packages and not taking any responsibility for it, management selectively responds on requests. Bad kitchen appliances, sink is not deep enough, water splashes back all the time, everything is made from the cheapest materials. Water tastes horrible, everyone order bottle water. Never seen disinfecting anything in common space, removed all the mask signs during pandemic and never put them back. Laundry room is not well maintained, lots of machines not working, and always dirty. They never told us that there is a leasing office in the building, found out accidentally after a year of living here. They never explained the calculation of 4.21a tax increase, just said “believe me, it’s correct”. Seriously?! Also, the strike is coming, and nothing is going to work in April, we are supposed to keep garbage! We didn’t sign up for this “service”! Advice to landlord: The worst management, try to improve in every way! Pay your employee, so they don’t strike!!!