Tenant Reviews for 45 W 139TH ST

There is an infestation of rats and rodents. They run around on the grounds in the day and night. even baby rats or rodents are running around!!!!!!!!! Particularly in front of and behind 60 West 142 street for the last 3 months!!!!! The new management firm ignores complaints made by several tenants I am aware of

This place is TERRIBLE!! I have called and emailed to complain without any response about the constant jackhammering that is so loud I can't even make work calls, closed down our laundry room for months as well as stopping our mail for 2 weeks without any compensation. NOW my a/c has been out of commission for 3 weeks, they come to check it and say they need to replace it. I have followed up several times with no response. I am paying for the a/c, FIX IT!! Packages are constantly being stolen, elevators were shut down. This place is a joke!

Horrible. Do NOT move in here! I've lived here for a year and will not be renewing my lease next month! FYI the apartments are STABILIZED but they don't disclose this at all until lease renewal. - Bed Bugs: Two apartments on our floor have had to be sprayed for bed bugs three months in a row. They did not notify any residents that bed bugs had been found, which they are required to do. -Roaches: Everywhere & in the apartments no matter how many times you spray and how clean you are. -Smells: Cigarettes, weed & trash. Everyone smokes in their apartments and the smell will hit you the second you get out of the elevator. - No heat in winter: Google the address and you will see hundreds of violations. The heat is out building wide for months on end and they do not notify residents. If you complain, they will advise you to buy a space heater. - Billing Incompetence: Our monthly statements have NEVER been correct and we are charged every month for an air conditioner that we don't have. We call and email the office regularly and it never gets fixed. Every month they put a THREE DAY NOTICE on our door saying we owe rent when we in fact owe nothing. Twice this year we have been served an EVICTION NOTICE from a process server saying we owe three months rent, three months late fees and three months AC charges for two sit conditioners. Once again, we owe nothing and have had to take time off work, go to court and show proof of payment. - Inexistent Maintenance: For the past 10 months we've scheduled maintenance appointments that result in them either not showing up at all, saying we weren't home (we are) or them coming in and saying they need to come back on a different day. For 10 months we've had plaster falling down from our bathroom, hallway and living room ceiling (big chunks of plaster and sheet rock), cracks in the walls of our bedroom and our ceilings throughout the apartment, no working heaters in any rooms, completely blocked drain the the bathtub, buzzer/intercom that does not work and 5/6 of our living room electrical outlets do not work. Yes, we have ONE WORKING OUTLET in our living room and yes, we already tried to flip the fuse box. -Aside from all this, $2250 for a one bedroom in this neighborhood is ridiculous. They are raising the rents because they are renovation the lobby, putting in a package delivery room (because packages are stolen regularly) and putting in a gym (which will take away half the laundry room size and available washers and dryers). They do all these renovations but can't make sure the building had heat during the winter? -The complex is shady with gates that don't lock and security that I'd no where to be found. -Squirrels and feral cats roam the property eating chicken bones that people toss into the grass while they sit outside and eat chicken and smoke weed in small, shady looking groups. -If you have dogs, watch them! There is broken glass in the flower beds and grass! -When people move out, they dump old furniture and appliances outside the back doors to the building so there are large heaps of garbage and old furniture everywhere. -Because the security gates don't work and getting into buildings in so easy, Jehovah's Witnesses will bang on your door repeatedly every Sunday morning. Also, expect weekly solicitations from Verizon FiOS, Time Warner Spectrum, etc. -Three times we've had people ringing our buzzer repeatedly for 10+ minutes during the middle of the night. We've also had people ringing our door bell, pounding on the door and blocking the peep hole around 3 am once a month. There are no security cameras so security can't do anything. My advice: Take your $2250 to a smaller one bedroom apartment south of 110th street. This building is trash and the neighborhood is getting more dangerous as it's being 'gentrified'.

BE Aware of your monthly payments. For the past 2 years I have been overcharge for and xtra A/C I do not have. I have called every day to get answer, no one from they finance or main office would contact me back to resolved this issue. They also don't provided full heat on the winter, and the office, NOT maintenance, control how much heat each complex get. Something very fishy is going on here with this.

If I could describe this complex in two words will be "---- HOLE" If i can give them a -10 stars i would! The staff at the lease office is unbelievable unhelpful, Ieshia Smallwood is AGGRESSIVE, DISRESPECTFUL AND UNHELPFUL, Maintenance office barely works, every time you call goes to the "emergency line" and they just can take messages, packages get stolen and their answer is contact the stores and report :/ I'm still waiting for "security cameras in every floor' since last year, not to mention how dirty the lobby, elevators and hallways look, btw apparently at Savoy is legal to smoke weed since i complaint about waking up at 3am from weed smoke coming in my apartment and their response is "we cant do anything" prices are ridiculously expensive for what kind of -------- they run

PACKAGE THEFT! I have had enough with this place- for a second time within months someone has stolen a package in front of my 7th floor apartment. What makes me sick is that the property management claim that there is a 24/7 Security crew as well as locked gates and closed circuit security cameras throughout the property. When I went to report my latest issue, the security guard could not even see my bldg. lobby because the camera was out of order. Enough with these bogus claims!! From now on- I will keep notifying the public until there is a functional camera in every lobby and wings of all floors. To be continued...

Your a damn lair about not seeing roaches. Maybe not bedbugs witch I still think that's a lie, when they're throughout all the buildings. PEOPLE ALL THE NEGATIVE COMMENTS ARE TRUE PLEASE RUN FAST THE OTHER WAY.

I had planned to see how the security deposit return process went before posting to all of the online review sites, but having just learned that they debited me the cost of rent this month AFTER I moved out -- yes, they have now STOLEN money from me (keys are returned, walk-through complete, paperwork signed, etc), I don't want to risk anyone else signing on to live here without knowing what they're getting into. I took a chance on this place two years ago and believed it was improving, but there wasn't so much clear information out there, or a critical mass reviewing it. Let me be clear: I regret living here and the actual people running the place (including each and every one I've spoken to or written about the rent they have collected from my account after I am no longer a tenant) makes me realize how seriously foolish I was. This latest situation is 100% reflective of the incompetence and mismanagement that defines this place. FYI: I posted this review on Yelp. I feel violated enough by this management company that I feel it's something of a responsibility to make what they're doing as public as possible. 1. I received an annual document pertaining to security deposits in the mail in January; it contained the former tenant's social security number. Nothing was done about this despite my repeated phone calls and stated concerns about identity theft. 2. I had bed bugs twice in two years despite my protective coverings and whatnot. When the bed bug sniffing dog came around, he did not detect any in my apartment despite the fact that they were large enough to see crawling on my body and my belongings. I threw everything in terms of bedding and upholstered furniture out when I moved. This was costly. 3. They do turn the water off constantly, as others have said, often without warning. 4. I too had heat trouble. There were poorly written and passive aggressive statements posted on flyers in the halls (on this and other topics) stating that it was because the system was most taxed on the coldest days. When called, they repeated a scripted line about not knowing when it would be fixed. Consider this if you have children or nowhere else to go. 5. I was told that I would have a wall a.c. unit, but instead I had a window unit. The problem with this (besides the feeling that you have a window open all winter because they don't remove them or allow you to remove them and the accordion on either side of the unit was flimsy and kept no air out) was that the roughly 2x3 foot space in the wall where the unit should have been was a thin sheet of metal rather than an actual wall. This also had holes in it so I could literally see daylight and feel cold air coming through. As with anything else, calls to get this fixed were met with canceled appointments and no action. I ended up piling boxes of blankets and pillows in front of it, and being bitterly cold all winter. 6. I sent an email requesting move-out instructions 3 weeks before I left town. No one responded. I called, and eventually called 5 times and they kept saying move-out instructions would be sent...they weren't. With 4 days remaining before departure, I sent an email saying I truly needed a walk-through and I was leaving town. They said they would send them by Wednesday. Wednesday at 6pm and nothing, so I moved my flight because I had zero confidence that (a) anyone here worked after hours (b) I would be treated fairly and not be unnecessarily fined if I weren't there for the walk-through. Then, at 7:30 on Wednesday they sent them. I immediately replied and requested a first-thing Monday walk-through. No response. On Monday, I walked into the management office and demanded a walk-through, only to be told that they didn't deal with that, but also that I should never have been corresponding with Brandon and the other 9 people they had cced on the e-mail. 7. The doorknob was always coming off in my hand. 8. I could never see out of the peep hole - the super said there was nothing wrong with it and called the cloudiness an "optical illusion" with the wall behind it. In fact, you could not see when someone was standing right outside. When I insisted it get fixed, this "optical illusion" idea was the line repeated by management. Naturally, it never got fixed. 9. On some days, the door would jam and I would get stuck inside the apartment. This happened four or five times over the course of two years. 10. In many apartments you'll want to replace the dead bolt when you move in, but I had to have new holes entirely drilled into the frame and door, because of the damage left behind by previous tenants. That cost $275. Just something to be aware of as a potential cost when they don't show you the actual unit you'll be renting. 11. The smell of pot is everywhere. Inside my apartment, it constantly reeked of cigarettes because of something odd with the ventilation. 12. People don't actually seem to carry their key fobs, rendering security a joke...Then, you'll be waiting for the elevator while people pound on the glass and yell at you if you don't open the door. This may also explain what long-time residents would only call "activity" on various floors in the building. 13. I had one or two uncomfortable run-ins with people in the laundry room (they would refuse to move stuff from finished machines, taking up all of the dryers, etc.). I was polite and never let things escalate, but people were just rude. I ended up doing my laundry at 6am to avoid all of this. News in the immediate area: http://pix11.com/2015/07/24/woman-found-dead-shot-in-the-face-twice-in-harlem/ http://newyork.cbslocal.com/2015/03/16/man-and-woman-wounded-when-shots-are-fired-outside-of-harlem-supermarket/ http://www.nydailynews.com/new-york/nyc-crime/man-bolted-nypd-better-restrained-re-arrest-article-1.2298888

Lived here for eight years! Over priced for the area and horrible service over the years. Leaking ceiling that took three years to fix. Poor electrical outlets. Super is ineffective at fixing anything the first time. Inattentive management that never returns calls. Bedbugs twice in five years. Neighbors reported seeing them in the hallway carpet and the management just ignores it while you lose your shirt with the expenses of safe guarding your belongings. Beware of Savoy Park!!!

Apartment is great buuuut 1 thing they have a laundry thief running rampart in the buildings. I had 2 loads of my laundry stolen right out of the dryer one Sunday evening. Beware of your laundry! Apparently this is the 5th incident.