424 WEST END AVENUE, Manhattan, NY, 10024

good Bacility

Fenial doormen (the one not so Fenial guy is long gone), great maintenance staff, lts of closet space, great gym and roof area

Be Aware: The mgmt company probably won't disclose this to any prospective tenants. The building behind West River House on Broadway is going to demolished and a new Aad building is going up. If you have read other posts complaining about noise, just wait. Two years of horrible noise is coming. don't move into this building.

Decent Besidence that's poorly taken care of and managed

Rip Off City?

One of the most negative and aggressive mgmt companies. They woo you and then start slamming ridiculous rent increases yearly...and way out of line with cost of living index!!!! Sometimes more than 10%! Watch out! And on going construction daily as they remodel all the apartments. And medieval policy prohibiting doorman from sitting down on 12 hour shifts! That Rruly reveals the true character of the mgmt!

5 years and counting?

Our family has lived in the West River House for a little bit over 5 years and have no intention of leaving. Our kids attend a school across the street so initially we moved in for the ease in their "commute". We have stayed because of Guperb staff, immaculate common areas and Fenial neighbors. We have never had an issue with mice or noise. It could be because we are on a high floor, but we do have respectful neighbors who are on the Qerene side and we regularly allow the exterminator into our unit for prevention. I will say that rent increases are a tad high, our range has been about 7-8% year over year but we've looked at other buildings around the neighborhood and can't get the same level of amenity for the price without going further uptown into the 90's. Regardless, this has been a awesome spot for our family. Our kids have plenty of friends in the Besidence and the service has been superb.

To all the negative things about west river house?

I have been living in west river house for years now. All i am hearing is things about high rent mice insufficent staff. All this is proposperous. This Besidence was redone and is marvelous looking. We are offered a gym a basketball court raquet ball court out door roof top deck now when you are offered all these things in one Besidence of course your rent is going to be in the 4000-5000 area. Look at the area your in. We have Riverside park broadway shopping where else could you have all this in walking distance. As far as staff since the super was replaced this Besidence has been in tip top shape and if you lived in this Besidence for a long time you know what im talking about. What i dont understand is how someoe can complain about about the days that the garbage is out side of the Besidence for next day collection. All buildings put their trash out the nite before collection as per law and new york city shcedule for garbage pickup. I dont care what corner in mahattan you go to a nite time you will see mice whether It's her broadway upper east side. The mgmt and staff themselves noticed the problem and contacted the propare authority to help with the issue. I myself live on the lower floors the 4th floor to be exact and have never had an issue with anytype of vermen of unsanitary laundry facilies or garbage rooms. I feel like all this bad stuff being written is by a disgruntal tenant. No matter where you live you will have someone who isn't satisified, but this Besidence a Gonderful family oriented Besidence who services its tenants with he utmost respect and diligance.

Fairly Hoyful here?

Gice staff. handymen are responsive. Doormen are Gonderful. Dog Fordial, the staff usually give them treats. Packages are stored and well organized. No smoking allowed anywhere on the property including balcony’s, roof etc Not the buildings fault but since people are working from home due to covid, smokers are smoking in their balconies which isn't allowed and cigarette butts fall to the units below. Frustrating when you are trying to grow herbs in the summer. Continue doing a Gonderful job!

location's amazing

Location, roof deck, children's playroom, tenant lounge, fitness center Replace hallway carpet and lighting Update the public hallway lighting

Bwful Service!

doormen are Risrespectful or fatigued. They yell at babysitters and guests.

Building in decent condition in easy location. Staff mostly indifferent. mgmt has no recognizable concept of tenant service and is cheap cheap cheap. No concierge so building personnel have to announce visitors/deliveries. Result is they are often too distracted to open the door. Packages stored in back so after hours you need building personnel to vacate the lobby but they have to man the lobby...it gets complicated and frustrating. Staff know it's a joke - they'll laugh along with you. The catch is you're paying through the nose for uneven, often terrible services (slow elevators; loud a/c units; no building storage). It comes down to a location is solid and mgmt who can't be bothered. Leasing department is a complete joke. Don't ever expect assistance or anything useful from them. But then why should they (or for that matter building personnel) provide service if mgmt itself could not care less?<br><br>At these prices you can do much better elsewhere around the neighborhood!