244 W 64TH ST, New York, NY 10023

I must say that my experience has been that of nyc living but their responses to complaints have, so far, been exceptional. They addressed my complaints quickly. They ask for feedback on what we need from management and staff in order to address the issue. They offer suggestions and deliver solutions. I have never rated a building owner and I happily say I am, thus far, impressed with the solutions to our complaints. Marc and Jessica are an excellent team.

This has got to be the worst apartment management in the entire city of New York. They do not respond to complaints about things needing to be fixed, they cut off water and elevator services with no warning. The laundry rooms and gym are not cleaned and will regularly have rats. They will not refund your security deposit even though you left it in a good condition and they try to weasel their way around lease requirements. Do not make the mistake of living in their buildings on 63rd or 64th Street, you will regret it.

I used to live in the building on 239 on ground floor, the building run down. The area near the project isn't the best. The elevator run slow but since my apartment on ground floor I don't use it much, though the problem with living on ground floor, often I got mice inside my apartment. The neighborhood can be tricky with project at the end of dead end street, I often saw people using & selling drugs. I also experienced with strangers coming in and out going in to the apartment in front of the elevator which I've been told a drug dealer live in the building. Few times I saw few people coming and going from that apartment c while I'm outside waiting for my girlfriend's uber leaving from my place, especially at night and weekends. The building run down, the management need to revive the building.

This was hands down the worst apartment building I ever lived in. These building are directly behind the projects and my neighbors and I would hear gunshots and there would always be cops or ambulances on the street. The elevator and laundry machines were constantly breaking down, the water was turned off multiple times without notice and there were issues with either no or very little hot water in the afternoons. Robert Piven in the office is unprofessional, rude, and at times will not answer back if you have a problem. He and the building management were very shady when it came to security deposits and lease renewals. I personally knew and spoke with a handful of people who were both former and current tenants at the time I lived there who had had legal issues with the building management in terms of rent, security deposits, proper lease renewal notice, etc. The hallways were always filthy. Sometimes trash or dirt would stay on the hallway floors for multiple weeks, and it was very common to see cockroaches in the halls or the apartment units. Literally, the only good thing about this building is the location, but there are so many other choices in the area where the building isn't run like a slum. I know someone that lives in one of the buildings currently and said nothing has changed and that they are wanting to move out as soon as their lease is up. I wouldn't bother living in any of the buildings on 64th or 63rd between 10th & 11th that are part of the 62 West LLC group. Terrible experience for many people.

You pay a lot for a convenient location here and it is NOT worth it. The building is old and falling apart. My ceiling leaked, the toilet pipe burst, the bathtub was painted over and peeling, the stove system failed, etc. The appliances, bathroom, kitchen, and gym are all outdated/unkept. The rooms have terrible floorplans- my bathroom door had a hole in it so you could close it all the way since the toilet blocked the door from closing (in hindsight, it was kind of comical). On top of it all, they failed to give me $300 of my security deposit for "scratched floors," though the floors were that scratched before I moved in. When I contested to Robert, he failed to give me an adequate response and never got back to me after saying he would "look into it." It's not worth fighting for it, but it's just an annoying, shady move. I should have known when I moved into this place that it would not be good. There was rotten chicken in the fridge, dirt all over the floor, a gross knife/fork in the bathroom?, and it smelled like wet paint for months. So if you're going to move here for the 24-hour "concierge" (front desk guy asleep/missing most of the time just for you to pick up packages), outdated washer/dryer in building, and convenient location...there are way better options elsewhere. Please avoid this place.