All 25 tenant reviews.

“It is a shame that I cannot be comfortable in my own apartment without worrying if my car or any of my friends or family that come and visit me cars will be towed by a tow truck who drives through the parking lot every night around 2:30 a.m. towing people's cars and then charging $300 and probably more if you wait longer than 2 hours to go and get your car. All of this is making me think I made a mistake by renewing the lease with this property. I'm going to worry myself sick about this tow truck creeping through the parking lot every night”

“Move in was a breeze, being here been cool but I really wished I signed a 6 month lease. Considering I rushed and signed my lease to move in and didnt see my apt until I moved in. I also didnt realized i signed a 12 month lease when i asked for 6 smh. There's no granite like mentioned when he described the apt and I found out I'm on the 3rd floor which I never would have accepted, my head and hair get stuck on the refinished tiled bathroom surround and tub that seem to have not cured and it started to slowly but surely not look as new as when i moved in. The electrical plugs dnt work in either bathroom and the light switch in the second bedroom malfunctions. I've put tickets in and contacted the office and no one has showed to repair them. The refrigerator leaked alot of water onto the floor for months before someone finally came out to fix it. The rent is 1240 but I've been paying between 1350 and 1407 for random fees, a base of 49 for sewer base of 28 for water, actual water was 8 dollars, 1.95 for drainage. $21 for trash valet. I feel ive been low key getting robbed. I wasn't going to write a review even after I witnessed one of the residents catalyst converter being stolen but The extra money I'm paying is not sitting well with me. Update ... Roaches Roaches Roaches I'm not sure what is being sprayed when the lady with the sprayer come but it ain't working and my apt is hot from 2pm to well into the night is 80 degrees plus even after many maintenance visits. Trash gets picked up whenever valet fells like it plus the children's playground was recently removed why? I dnt know we didn't get the memo. So no playground for the kiddos. 12/29/23 Update.. From my experience my next move will not be in a apartment complex. I still have a roach problem, rent went up when i renewed the lease for another 6 months and they find every little reason to add on another fee. I now almost pay house note money, At about 1450 for 2 bed 2 bath with all fees. We Pay for pest control that only come when called no pest control maintenance... 01/25/2024 they've add a tow truck company to police the parking lot. Now we have the hassel of dealing with requesting 24 hour parking pass for guest there's plenty of parking space no need for this extra headache at this point. 02/17/2024 unfortunately i referred my daughter and son in law to move here they had mold issues ftom a leaking roof and there has been car break ins near building 11 and their truck has been broken in to twice and tools stolen No one has let the community know what has been happening here. 7/14/24 my son in law had his work trailer stolen today! Over all I would not recommend staying In this complex at this point PLUS the gates never work.”

“Whatever you do, don't live here. Aside from all the cockroaches and parking lot crime, you will be surprised with the additional hidden fees adds 20%+ to your rent. By then, it's too late. The property manager is inconsiderate and boarders on being unethical. When we wanted to pay our rent in full and get a receipt, they said NO because they were not conducting transactions on Friday. Then, they couldn't confirm our payment because a person took the day off. This place needs a management change.”

“So far we love most everything. Big kitchen, clean spaces, nice staff, love the green areas. Private patios with outside storage are great! Parking is the only thing that's getting a bit harder to find. Even reserved spots are mostly all taken.”

“Bella make you feel at home she is awesome.The property is well maintained and quite.Very affordable and they have prices that fit everyone's budget.Close to major freeways,dinning,and shopping.Thank you Bella for the great service!”

“My kids and I fell behind on our rent and we were kicked outside on the lawn with everything we had. My babies which are 1 yrs old had no cover, no bottles, or food because the staff bagged everything in bags. If you have the apartment headquarters please let me know asap.”

“I have been living here for about 9 months and I honestly can't wait till my lease is up! My vehicle has been towed 3 times in the past 4 months. By 8pm there is no parking! I spoke with the office letting them know my vehicle keeps getting towed & there only responds is "you shouldn't have parked there" I've asked them to give me a reserved parking & they tell me "I'll see if we have any available, it's Very hard to find parking in your building area" so they know they don't hav parking & don't care if you keep getting towed.”

“This is the worst apt I have ever lived in. first of all the parking is stupid, I guess they did not anticipate residents have visitors. I am a resident, and parked in the open area, with everyone else, and was towed, another resident above was towed the night before, I have a sticker on my car, parked in a legit spot, and was still towed. talked to the office worker, and they say they do not have anything to do with the towing, well who the heck does employee these jerks. moved in and no hot water, the bathroom toilet runs constantly. reported it nothing is done. they spray pained the bathtub, and did not clean before, I can feel bumps in the tub. I would caution anyone not to move in this complex. the office staff is just rude, and they open when ever they want. sign said 9am, they might not open until 12 noon. can't wait for this lease to be over. all in all, who ever planned the parking situation here, did not think. morons”

“Great community. Accecible by several back roads very convinent. Very quiet even now during summer time never any crazy loud noise at night or during the day. Planned events for Kids now during summer time. We absolutely have been loving living here!”

“I love this community due to the fact that it is off the beaten path which makes it very quiet. Love all my neighbors and most of all the wonderful staff they may have changed a couple times but the team now is great.”

“I've been here for 6 months now and it's very peaceful and quiet. My apartment is nice and very spacious overall I'm in love! Most importantly they're not overpriced. We also gained new management whom stay on top of any situation.”

“Do not recommend anyone to move in these apartments .they been through multiple managers in one yr. maintenance workers are hired with no back round check and are going in and out of apartments some were fired for stealing personal belongings from others residents most likely the same as Manager the one before the last was stealing thousands from the complex. There infested with roaches work orders never get taken care of half the time. Promise things will be done and never are. Pool hasn't been open in over a year. Break in to your personal vehicles. no cameras on property and gates don't work have the time. And your responsible for your personal vehicle if it's broke in to or stolen. Not worth what your charged here not at all. Your rent around 823 then another additional charges by all said in done your bill like 900 and something. Septic back up.”

“Maintenance responds quickly to requests. The pool near my apartment is well maintained during the swimming season. I've met some good people here and a couple of neighbors have become friends. Bus service is nearby. I use it often. I feel comfortable here.”

“spacious apartment. Love the new floors”

“Awesome place everything new in the apartments”

“Love the new leasing agent Rosie. Love my new apartment :)”

“Woodglen apartments are a joke. The pool is green, maintience is so slow a turtle moves faster. The apartments are over priced for the community. I would never suggest for anyone to mive here. The apartments don't have a laundry on the property. That is stupid and paying 1000 a month.”

“A frog was in the restroom. The toilets were very dirty. The master bath had a large rust stain. All sink fixtures were old and tarnished. It looks the apartment was rushed to get done or no one thought that I would care about the appearance of the apartment. I was very scared to put my food in the refrigerator because of all of the dead or live roaches. I understand the exterminator was there the day before but that didn't make me feel any better.”

“Mantienance very slow and the office doesn't have a good for of communication. I have lived here for a and a half and I can't wait until my lease is up. My water heater broke and caused mold. 1 month later and I'm still trying to get it fixed. This makes no sense.”

“The apartment was not in good condition when I moved in. My apartment was not ready on my moving date. The communication was not good at all. I do not feel safe in my apartment . Their are bed bugs in my apartment . I would like to move to another apartment .”

“The community is Great & the office staff is Awesome. But maintenance needs a little help. There have been times that I have been unable to pay on time due to work obligations & they have worked with me & helped me to the ultimate ability to do so! I appreciate the WoodGlen Billage office staff for all they do. Thank You”

“This is the worst apartment complex that I have ever encountered. This was my daughters first leasing experience and it was horrible. Her rent was $853 but she never paid under $1200 each month. If it wasn't one fee it was another one. They are unprofessional and money hungry. I have worked in the apartment industry for over ten years and have never heard of anything like this. $25 fee for a rug on the patio for less than 24 hours. $25 for pool violation. Pet deposit plan accepted but after accepting half she received a lease violation for pets. Come on!!! Hand written made up lease violations with misspelled words. Instead of harassing good rent paying residents because she was not late once, chase down some of these thugs breaking into apartments and vehicles. Or selling drugs right in front of the children that reside there. I feared for my child's safety so much we moved her after only four months. What was the point of turning in a move in inventory list when maintenance never came out to fix anything? Don't move here. Its a horrible living experience for anyone that has morals or standards. It took the landscapers a week to cut the grass by then it was grown up again. Management is rude and not very knowledgeable about Fair Housing Laws. Lease at your own risk.”

“STAY AWAY FROM THE MONEY HUNGRY WET BACKS!! I moved in and wasn't told ANYTHING! They have soo many different fee's I never had a water bill that is a standard 60 dollar.. I WASNT INFORMED OF THIS MOVING IN.. There's a pest fee every month THAT I WASNT AWARE OF! And in order to get cable it is a 300 DEPOSIT!!! It's like they do not want u to have cable !!! My rent was SUPPOSE to b 760 but u mightest well say it's 869 with all the hidden fee's I was not aware of !! I only been here a total of 3 months and I hate it !! Maintenon takes months to fix your problem ! The office just tell u whatever to get you off the phone.... I NEVER had a bad review on an apartment but take this from me STAY AWAY!! They may look nice with the upgrades but customer service and living is TERRIBLE !!! I cannot wait until my lease is up I will be FAR away from this hell hole !!”

“DO NOT MOVE HERE!! I stayed here only 2 days and someone broke into my apartment. Someone watched me move in and picked up on my routine that quick. The apartment management does not care about anyone but themselves. I should have never moved in because even during the move in process they were unprofessional and acted like they didn't care. They mixed up my apartment so the day that it was time to move in I couldnt. I had to pay the expense of getting the lights turned on for that aparment and getting them turned right back off because the correct apartment wouldnt be ready for another week. When I complained Hale would kind of laugh and talk to people in the background like what I was saying didnt matter. After the break in and I wanted to move out Lori said I had to pay the next months rent $600 to move out and the $705 deposit that I paid before I moved in could not be used to cover anything. When I asked them to look at the camera footage Lori said "Oh we dont have cameras at the part where you live" Then I said well what about security and was told "Oh we dont have security we just have courtesy officers". But before I moved in I was told that there was cameras all around the apartments and security until 3am. DO NOT MOVE HERE UNTIL THEY GET NEW MANAGEMENT!! Because the management they have now SUCKS!!! Careless and Unprofessional. Oh and the aparments are really quiet at night. Dont let that fool you. The crooks are watching trust me. All those vacanct apartments might be a reason its quiet too.”

“I didnt like living here point blank.”