All 50 tenant reviews.

“Please find below a few of the issues we have encountered while living at Arlo: - Apartment ceiling continually leaking during rain -The HVAC system is inefficient and faulty causing us to incur a cost of 70$ extra per month on the electricity bill. - Parking Garage issues: Gate closed on top of one of our cars causing a ~$1.5K damage to the roof. Multiple cars got broken into and multiple cars got their tires stollen (pictured attached). My car was towed from the apartment garage because “they could not find my car registered in the app” mind you I was out of the country and should not be expected to have to register my car multiple times a year due to the fault of their own app service. After reaching out to the “virtual parking app” they told me my profile was erased. Did Arlo attempt to make the issue right? No they did not. Did they apologize for the inconvenience and economical burden? No they did not. - Security is inadequate in the apartment leading to almost 300-400$ loss of stolen packages. Neither Arlo or Fetch will take responsibility. There is also a guy going around masturbating and Arlo has not addressed this issue nor informed their tenants ( pictures attached). -Subpar repair and old appliances in the unit leading to a faulty drying machine and multiple issues with leaking faucets in the kitchen. Attached you will find screenshots of tenants complaining due at the lack of safety at Arlo. After reaching out to Arlo explaining the issues we have been having and why we needed to leave for our safety and financial burden Laura Jones the property director informed us that she “empathize with our reasoning”. No apology attempt was made for the economical burden and safety scars this place left us. Below a list of the costs we had to incur due to Arlo lack of safety and responsibility towards their tenants: Vehicle Towing: $722.68 Vehicle Damage: $1500.00 Package Theft: $300.00 Motorcycle Saddlebag Theft: $115.00”

“Did a tour with the agent Brandon and he was phenomenal! His cheerful and pleasant attitude alone made me want to sign the lease before even viewing the apartment! He definitely set a good example for the leasing office. I can’t wait to move here!”

“I honestly never do reviews and I had to do this! The office team was SO friendly and personable with my accommodations to move in. Each team member greeted me and I had the best experience. I will be calling Arlo Buffalo Heights my home!”

“Arlo is the perfect place for me. The location is unbeatable with H-E-B across the street grocery shopping is a breeze. Love my office and maintenance staff they are always so helpful and never miss a beat.”

“Arlo is the perfect place for me. The location is unbeatable with H-E-B across the street grocery shopping is a breeze. Love my office and maintenance staff they are always so helpful and never miss a beat.”

“I toured the community with Brandon and I truly appreciate the way he welcomed me. He was very professional, knowledgeable about the property and patient, things that I've noticed are lacking at other communities I have toured. The property was quiet and very clean, which I appreciated as well. Thank you again for a wonderful experience, I look forward to seeing you soon!”

“These apartments are amazing! Mainly the leasing team in the office. They’re so helpful and understanding to my requests/ questions. The amenities are just what I need and appliances in the apartment are perfect.”

“The office staff was so helpful with all my questions from being greeted by the leasing staff to speaking with the assistant AND property manager. I recommend this property for EVERYONE! Again, look no further!”

“Looked at several apartments before I decided on Arlo. Many of them just wanted to get me to lease but the staff at Arlo actually cared about making sure I found the perfect home. Everyone has been very helpful and the customer service has been the best. I would definitely recommend Arlo.”

“I recently moved in to Arlo and I appreciate the great customer service I have received since move in. Everyone from the Manager to Maintenance has been exceptional. The Leasing staff was helpful and made sure my move in was smooth, the location is a huge benefit also. I would most definitely recommend Arlo.”

“this community is a great place to be the location is awesome right next to HEB and Buffalo bayou our new maintenance guy Erlis has really been working hard on the property, it is greatly appreciated!”

“I saw this two bedroom, TikTok video as I was scrolling, and I instantly fell in love with the layout I scheduled a tour, and when I saw it in person, it was absolutely amazing. I’m so glad I decided to apply.”

“Love living here, awesome location. H-E-B is right across the street and spots. Park is close by as well. Love that my furry family member has a place to run. My experience so far has been great, I have nothing but good things to say.”

“I have really enjoyed my time here at Arlo, there have been many changes, but this new management has been the best. I couldn’t be more pleased with the office staff and the new maintenance crew is top notch.”

“We’re new to Houston and when we first stumbled upon this apartment, it seemed almost too good to be true. Surprisingly everything was as perfect as it seemed online! The woman who helped us (Andria) was so nice and helpful. She even gave us a list of local places to try out! Hopefully we’ll find out soon if we got it ??”

“Andria has been amazing from the time I took my first tour to signing my lease. The community grounds are well kept and quiet. Love that H?E?B is in walking distance and how close you are to the freeway.”

“What’s better than living right across the street from a grocery store and a coffee shop amazing. Resident events well I’ll tell you Arlo Buffalo Heights. I am so glad. I made the decision to move here.”

“Love this property, the staff and the maintenance is amazing. The location can’t be beat. I’ve had nothing but good experiences since I moved in and I can’t say enough great things about how easy it is to get everywhere from here. Definitely would recommend.”

“I am very happy with my decision to move to this community! The apartment and staff is great. The amenities and closeness to HEB makes it even better, I would definitely recommend Arlo to anyone in the area”

“I've spent the past year in this apartment complex, and it's been an outstanding experience. The staff is incredibly friendly and attentive, always going the extra mile to ensure residents are happy. The property is beautiful, with well-maintained grounds and modern amenities, making it a wonderful place to call home. I highly recommend thi community to anyone seeking a great living experience.”

“I had a very unique experience transitioning to this community after another apartment dropped the ball, the staff here was extremely helpful and got me moved in super fast, I’m grateful it worked out this way because the property is amazing”

“The location is great and the HEB being next door makes it even better the office staff has been pretty friendly from the touring to move in, I've recommended Arlo to friends as well. Brandon was a pleasure to work with.”

“Arlo has been a great choice to call home, I relocated from out of state and was nervous about making the move based on multiple factors but the team has been a great help and my neighbors have been pretty friendly, special shout out to Brandon for always answering my questions when I call!”

“This place is a ------ run by a lunatic. Seriously, stay far away. They do not respect privacy, the manager treats tenants as house guest, but not in a good way. If you want to pay a ton of money to live in a poorly built wood hut with the manager allowing herself into your unit anytime they see fit... enjoy”

“It can't with current staff including Adrianna Renee and Anna and the white skinny guy that looks like Harry Potter. They abused and harassed my Autistic son every time he went to pick up his mail from the leasing office. After knowing about his disability witnessed by Adrianna in government official mail. Federal Lawsuit underway for bribing personal application of lease and refusing corporate requirement also by leasing agent Adriana. We want justice and justice for all. This is not equal housing when the city police are not allowed to carry federal law in a privatized property while crime is being committed inside the building for almost 1000 residents who all have been taken advantage of. The corporation at fault for keeping these indiviuals on Pay roll have flaws that are hurting current resident 1 by 1 while those wanna be workers who LIVE in the SAME complex. ( Illegal and unethical ) for businesses in the United States of America. Son is still fighting in coma after their cheap labored private Mexican staff underqulified to touch a US citizen pushed my son off the 3rd floor and stole his and his business partners life savings including wife and children's private information where they are living fearing for her life. Social security numbers have been used with Ids. All calls were recorded Anna Adriana and your emails to me sending my sons pictures (when I don't have any affialation on your lease contract, You will lose your job, rethink what you did and start searching. We are not letting you abuse disabled adults with your own personal issues at work. Anna your resident and lease agent working at memorial heights villages 225 south heights Blvd Houston Tx 77007. We have you recorded lying to my son the resident "saying don't worry about packing this Friday you have all Monday", Monday morning, they stole his belongings and handed it out to undocumented workers. If these 3/4 petty slacking individuals in who feel overempowered feeding off hurricane Harvey victim compensations and rebuilding using those funds that were meant for ACTUAL individuals and businesses. We don't need a class action suit for this. 1 inspection is all that's needed. Get ready to lose many many false endorsements. sick workers who "believe" they own the building.”

“----- the manager is a stupid joke, don't live here unless you want to deal with the leasing office lying about construction deadlines to ensure you will sign a lease then having day labours hammer and sawing away at 8sm in the morning on your balcony.”

“Regardless of current construction, these apartments are a great value. Wonderful staff that always meets your needs, great maintenance crew and quick problem-solving efforts. Gates and such malfunction from time to time, but that's a part of life; the management team is second to none in keeping us updated regarding such matters.”

“Says they are going to start construction on apartments at 9 am, they start at 8 am. So they must have meant 9 am eastern standard time. Tried calling the resident advisor, and he doesn't answer his phone.”

“It would be a great complex if it wasn't for the management, in particular Rene. She has handled several situations in an extremely unprofessional, and honestly pathetic, fashion. I would recommend this complex to anyone but be wary of the women in charge's lack of competence when handling situations with the residents. The rest of the leasing staff is great though. I've just never had a building manager so incompetent and disrespectful.”

“1 star for the convenience of the property, the details in the actual units and the security, but thats it... I worked hard to live in this community, and when I moved in felt as if I was in a good place in my career. I was a good tenant. Always paid rent on time, never had any previous altercations and was always respectful to staff. 7 months in to my lease a guest of mine brought his dog to my apartment because she just had puppies and he wanted to watch her. I was inside working when his dog bit another dog outside. The injuries were not severe according to the vet and the dog has fully recovered. Couple of hours later that same day, I was evicted by -------------, the property manager and Avalon Bay for having an aggressive dog on the premise, effective immediately. Avalon Bay never took the time to investigate the fact that this wasn't my dog, nor a breed restricted by the complex. An entire story was made up by ------------- that was extremely biased and false against me, the actual tenant. Myself and the legal counsel I hired made multiple attempts to have this issue resolved and come to reasonable conclusion but this corporation has continued to bully me, leaving me no choice but to make their actions public. Because of the lack of investigation and poor preparation on their end, during the eviction hearing Avalon Bay's legal counsel filed a motion to sue me for all rent up until May 2017, putting it into collections immediately. Making it clear that they want to take everything I've worked hard for such as my finances, credit standing, and most importantly my name. I feel targeted and victimized, when I, the tenant personally did nothing wrong. I've uprooted my life and my business all because of a misunderstanding and animal attack I wasn't even apart of. They did not care for me as a tenant or human being, giving me very little time relocate during the holiday season with no where to go. As a young professional and entrepreneur this is discouraging and humiliating as I've worked too hard to be in this position. RENTER BEWARE of their character before coming here! How they see their tenants and the lengths they will go to uphold their name is something I've never witnessed before and hope to never again.”

“Memorial Heights Villages is a nice apartment with very good amenities and nice grounds. The staff is pleasant and professional, and they give my dog treats when we stop by the leasing office. The leasing office hours changed earlier this year, and they are much less convenient than they used to be (only open until 7PM on Wednesdays). They require visitors to park on the 7th floor of the garage, which can be inconvenient for visitors, and sometimes there are no open visitor spots available. The neighborhood still has some petty crime, so if you street park between the apartment and Spotts park overnight, be sure to remove all belongings from your car or it will be broken into. The interior hallways are tile and noise carries throughout the apartments, which I think makes my dog nervous sometimes. Overall though, it's a nice location and a good place to live.”

“The pool areas, gym, and tech center are very nice. The location provides easy access to anywhere you want to go. The apartments are very nice and affordable, provided the rent does not increase too much.”

“Great community that is well kept and clean. Incredible location, next to park and restaurants. Area is very safe, pedestrian and dog friendly. I have lived in other rental properties in Houston, and this is by far better than my previous residences. Also, very good price for what you get.”

“Peace and quiet are the most important aspects of a home for me. I get this at Memorial Heights Villages. The place is very clean and the staff has been there to assist me whenever need it. The style and location are very suitable for professionals.”

“Do not live here. This apartment complex is perpetually infested with bugs and has the worst staff anywhere. The manager Renee is one of the rudest people I've ever had the displeasure of dealing with. She will smile and tell you everything is great to sell a lease. Once she has you're signature you will be nothing more than an annoyance to her. She does not help residents. Everyone here knows bugs are part of the complex. If you live here you will be sleeping with cockroaches. There is no way around it.”

“While the staff are very helpful and often go out of their way to make residents feel welcome and taken care off, the amenities close early and as such most working adults actually use the amenities being paid for. Additionally use of the community room is prohibitively expensive. Rent is higher than it should be for way sound carries through walls, the parking shortage and some of the break ins”

“Nice open spaces and common areas. Excellent service team. Clean environment. Secure building. Love being able to live walking distance to restaurants, stores, supermarkets and the Bayou Bend Trail. All you need within a couple miles. Close to Memorial Park, downtown and major road avenues inside the 610 loop. Loved It!”

“Stephanie in the office is really nice, and most of the gals are very helpful. However, have lived here 2 weeks and have already encountered several issues - car towed the first day of residence/Thanksgiving day, lights burnt out, dishwasher and freezer need minor fixes, BR closet and laundry closet smell of mildew, etc.”

“You don't want to publish my feedback. I live here because of proximity to work. I haven't moved out because I'm too busy. I have nothing else to say and am now typing words to fill this arbitrary character minimum.”

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“New apartment complex close to Buffalo bayou trails, restaurants and public transit that takes you downtown. Outside landscaping is beautiful and the court yards and pool are amazing. Hallways are very clean and quite but need curb appeal and very bland. Parking garage is clean, eztag to enter is convenient, however there are way to many speed bumps. You get a lot for what you pay here, location / new amenities / upgraded kitchen. Staff very friendly!”

“Amazing staff! Friendly and respond quickly! Even the maintenance staff has been great! I'm very glad I decided to live in this community Clean and gorgeous apartment :) Community is well taken care of. Apartments are built for function as well as being beautiful”

“MHV is a great place to live! I just moved in & the people here are wonderful & so helpful in every aspect! The property is clean & i feel very safe in my apartment home! I would recommend it to anyone!”

“Terrible building. We were forced to move out due to a centipede infestation. We thought we had resolved the issue with the leasing office and then with Avalon. Now we are told we owe a termination fee which was sent to a debt collector even though we were told it was resolved. This is the worst place ever and Avalon is the absolute worse apartment company I have ever dealt with. Avoid like the plague. See photos for 80+ centipedes on balcony after one night and 16 dead centipedes under our bed frame.”

“I truly am surprised to see all the negative reviews on the Internet for Memorial Heights Villages. The entire staff, from the leasing office to the maintenance crew, are extremely helpful and friendly. The interiors of the units are in my opinion nicer than most in the area within similar price points. I absolutely would renew if we don't end up purchasing a home.”

“While the complex is nice, the staff does not conduct themselves in a manor attributable with luxury living as they suggest. There are many other apartment options in the area and this complex has yet to prove it exceeds the alternatives.”

“This complex is in a great location and has a cool 1 bedroom layout with a loft. It offers great access to the parks, restaurants, and bars in the area. However, the hours for the amenities are very bad and are never open when residents need or want to use them. They are overly serious about the parking garage and constantly tow cars. Honestly it is probably a little expensive for what you really get.”

“I chose this complex because the leasing staff went out of their way to return my calls, show me multiple apartments and seemed to really want me in their community. Now that I live here, I also have been very pleased with the maintenance team who resolve issues promptly and go out of their way to assist me whether it is hanging a picture or changing a light bulb they go the extra mile.”