All 25 tenant reviews.

“5 Stars this place is amazing the pools are always clean landscaping is kept nice. They make sure people pick up there dog poop. If you put in a maintenance request someone shows up right away. The office personnel is always friendly.”

“Staying at Trails at Rock Creek is one of the best experiences I have ever had! I've lived here for more than 15 years and absolutely love it! Starting with excellent customer service and the best amenities you could imagine. Laura and Anna have always been able to answer all my questions and my experience living here has been first class. I highly recommend Trails and the friendly staff!”

“Awesome experience with the friendly staff. Laura and Jackie were especially helpful and personable. Laura definitely made my experience very memorable. They had no problem answering any question I had before or after moving in. Would definitely recommend. The complex has a great range of floor plan variety.”

“Wonderful place to live with outstanding amenities. The staff is friendly, compatible, professional, and easy to communicate with. If you're seeking a new place to live on the NW side of Houston, make sure you take a look at the Trails of Rock Creek!!”

“I have lived here for a year and I absolutely love it here. The community is safe and quiet. All the staff is very helpful and knowledgeable. Ask for Jackie or Laura they are the best and will take care of you.”

“I love my new place at Trails at Rock Creek. Right from the start Laura helped me pick the perfect floor plan and location. Everyone has been so helpful during my transition from my house to the apt. and made this a lovely experience. This property is beautiful and has the true feel of resort life. I am excited for my new chapter and my new home and the wonderful location that I picked - the people here are amazing!!!”

“I stayed here for about 2.5 years and never had any major problems at all. Most of the staff is very friendly and helpful with one or two people being a little lazy. With the apartment itself, I never had any issues the first year I lived there. After that, I had some small things like a drawer getting harder to use and my microwave broke. I rented a washer and dryer and had to replace them one because of a fluid staining my clothes and the dryer squeaking nonstop. All the problems I had were addressed within a few days and I never got any kind of attitude from the staff when I made maintenance requests. When I moved out, the process was smooth and easy. I got my full deposit back and was genuinely surprised because I assumed they would nit pick it down but they didn't. I only moved out because I bought a house, but I wouldn't have minded to continue living there.”

“Mi experiencia en Trails at Rock Creek fue excelente. Lo recomiendo al 1000%. El lugar es espectacular, el acceso y la cercanía a todo lo que puedo necesitar es perfecto, se vive tranquilo, la zona es segura. El complejo tiene áreas comunes que permiten relajarse mucho. El personal muy amable y eficiente, si hablas español, tienes un extraordinario y eficiente apoyo. El mantenimiento impecable y de respuesta inmediata. . Me mudo de estado y por eso me retiro, pero si tuviese que volver a Houston, elegiría de nuevo esta propiedad.”

“I've been a living here for almost 3 years now and this is hands down the best experience i've ever had. The neighbors are quiet, the landscaping is well trimmed, and the maintenance is always on point - any issues i've had are taken care of within 1 or 2 days even if it's for little things.”

“I just moved out :-( I hated to leave but my job is forcing me to relocate. I hope to be back next year!! First time ever living at a community with a lazy river. I don't think I could ever go back to a regular pool LOL..!! The office people were very cool and helpful. Food Truck days were the best!! I will surely miss Rock Creek!!”

“The grounds are kept nice and the office staff is great. Grae Myers is always so helpful. Christmas was beautiful at the complex, all of the residents put up lights and made it a really special atmosphere. I have only been here for about 3 weeks but only good things to say so far. If I had one thought it would be to mark a few more visitor spaces. They get taken very quickly. So far it's been a good experience!”

“I've been a resident at Trails for 3-ish years. I am quite and keep to myself, but I can say that the staff is incredibility helpful whenever I've needed them for packages, maintenance requests or just anything really. My prior apartments changed management twice in ONE YEAR! They were so disorganized and could care less about their residents and here I feel a sincere level of care. The apartments are nice, its quiet, and the neighbors are cool. Also good places to eat close by like The Backyard Grill. I think the interiors could use a bit more updating like kitchen back splash?? IDKbBut that's not a deal breaker for me. Comfort and price, and being close the the park and ride is important for me.”

“5 Stars, we love it here! Grae and the Trails at Rock Creek team are wonderful anytime we need anything. Clean (pro recycling) environment helping us get better at being green, peaceful nature all around, friendly neighbors, awesome pools, smooth process moving in. We couldn't have asked for a better transition and place to be in Nw Houston. Also, the location is close to all essentials needed in regular life. Awesome job guys! Keep it up. ????”

“You just cannot find any community better for the price. I have spent 25 years in the apartment business and have done my research. This property is different than the rest by far. Move in and find out for yourself. This property IS NOT FOR SALE. Been owned and managed by the same folks for many many years. The staff changes but not as often as everywhere else. Very minimal changes in staffing which is KEY. The apartment is updated and modern but can we talk about the never ending amenities WOW. When you live here you truly are at a luxury retreat/resort. Pictures online do not do it justice. I post pics on Facebook and people comment where are you at vacation at? I say I'm at home in the lazy river pool at my community. If one of the 4 pools are being worked on ...no biggie go to the three others. All have beautiful landscaping and refreshing waterfalls. There is much much more beautiful white sand volleyball courts, tennis courts, Jacuzzi, two clubhouses for parties and two workout centers . Very convenient lockers for 24 hour package pick up.computer center complementary coffee bar and party's all the time. We just had a summer pool party at the Lazy River Pool with catered Bar B Que beer and snow cone truck. The landscaping is the most immaculate I have ever seen in an apartment community. 53 acres of shaded walking areas and designated walking trails inside the community as well. Auto Spa center as well. When you come home you almost do not have to leave everything is here. My home sweet home. #IlovemyTrailsatRockCreek:)”

“They are shutting the water off for maintenance for almost an entire week. I asked for a discount on rent, and they said no. I asked for the corporate number, and Daisy said they would just send me back to her. Called corporate, and they said they would take it up with a regional manager. Let's see if anything actually happens...”

“Trails at Rock Creek goes all out to make sure residents receive a luxury experience, feel safe, and feel heard through quick replies and solutions for any request you have. Whether you have a family or not they give u a resort feeling.”

“Anytime I have had an issue, it has been taken care of immediately. All of the office staff and maintenance team are wonderful, professional and pleasant. I love the socials that are coordinated for the residents through out the year...especially the sip and paint. :-) Thank you all for contributing to making our life at home peaceful.”

“The Maintenance staff are quick to respond and friendly. The amenities are always well kept, updated, and clean. These apartments are incredibly pet friendly as well, with many stations to take care of your pet as well as providing a place for them to play.”

“This is the first apartment I rented, it is a very friendly community. The amenities are great and the landscaping is always kept up. It is pet friendly, and has two separate dog parks one for small dogs and one for bigger dogs. The package room is amazing because you can pick up your package even if you're not home it gets put into a locker with a code emailed to you. The location is convenient with many stores around you.”

“The city of Houston organizes a yearly National Night Out that allows you to meet your neighbors. But rock creek has events on a monthly basis. So your neighbors are no longer strangers to you. Maintenance is very responsive. They have even came out on a Sunday to fix an emergancy. The very next day, the apartment manager and maintenance supervisor personally came out to see what they could do to make me happy. Plus the location is very convenient is because of the Metro Park & Ride next door. I would recommend this apartment to anybody!”

“Great Place, wonderful staff, very helpful, understanding and professional. Superb place to live. Quiet upscale living for an affordable price. Very well maintain, beautiful landscaping. Gotta say the office staff is the plus of this place, the manager really knows the business. Over all I'm a very happy resident after living here for 2 years and going to renew when my lease expires in October.”

“The Trails at Rock Creek are considered luxury apartments and they are nice but they are expensive. For the price I was paying I expected more! The gates were often broken so people who didn't live there would come and fill up the dumpsters. On one of the many occasions when the gate was broken I got robbed, with no security cameras on the property the criminals got away with it! On another occasion when the gates were broken a tenant was going crazy driving fast in and out of the apartments racing through the gates and almost killed a mother and her child in the parking lot. I was mortified and the mother was in tears! When I first moved in, the office staff was amazing but the current office staff are unprofessional. With the exception of Jason, he was part of the original staff and he's still on his game but the rest of them are rude. They don't answer the phone and they don't return phone calls. There were a couple of times I had to call for maintenance when I first moved in and the repairs were taken care of right away but the new staff doesn't seem to care about the tenants like the old staff did. The faucet in my shower popped out of the wall so I couldn't use it. I had to call the office several times before I got someone to answer, then I had to wait 3 days to get the repair done. On the 3rd day I went into the office to see what was going on and she acted like it was no big deal. It was repaired that day when I got home from work but something like a shower should have been fixed by the next day. When I was moving out, I got to experience their rude attitudes one more time as a going away present. I called the office a few times on December 31, 2017 to find out where to leave my keys because I wouldn't be done when the office closed at 5 pm but no one ever answered so I left a message and like usual no one called me back. I looked for a drop box but couldn't find one and the next day was New Years Day so they were closed. The next morning I called right away and they tried to tell me I owed for 2 days because I didn't turn in the keys. I tried to explain to them that I called several times and left a message but they didn't care. I spoke to 2 different ladies and they were so rude! I lived there for 18 months, I paid my rent on line and I was never late but they didn't care they said I should have put it in the drop box. When I went by with the keys they showed me a drop box that is no where near the door and it's the same color as the brick so I couldn't find it at night. I wish I could have remembered their names so I could have included them on this review, but if you go there you will know who I'm talking about because you too will experience their attitudes!!!”