All 25 tenant reviews.

“Village on the Parkway is the worst apartment complex I have ever lived in. The property is infested with roaches, stray cats, and raccoons. Maintenance requests take several weeks to be addressed, and when they are, the work is often poorly done. Escalating issues to the corporate office leads nowhere, as complaints go unanswered. To make matters worse, at the end of the lease, tenants are held responsible for the very shoddy repair work carried out by the apartment’s own maintenance team. It is unreasonable for residents to be blamed for work they did not perform. The new property manager, County, is rude and highly unprofessional. Plumbing issues are persistent, and my apartment unit flooded multiple times due to poor plumbing repairs. Security is also a major concern. The main gate and pedestrian gates are frequently broken, and management often takes weeks to fix them. I would never recommend Village on the Parkway to anyone.”

“If you're considering renting at Village on the Parkway, I would advise you to be cautious, especially when it comes to the security deposit. I lived there for 2.5 years, and after moving out, I was shocked to learn that I wouldn't be getting my security deposit back. Instead, I was hit with additional charges for replacing the dishwasher, stove, and refrigerator, deodorizing the apartment, and claims of roaches or bugs. Throughout my time in the apartment, I kept everything clean and well-maintained, and I never received any complaints about pests or appliance issues. The charges for replacing the appliances seemed excessive and unclear, and I was given no specific reason why deodorizing was necessary. As for the pest claim, I had never been informed of any pest problems during my stay. The lack of transparency from management was incredibly frustrating. They didn't provide a proper breakdown of how these charges were calculated, and my attempts to discuss the matter were met with vague responses. Given that the apartment was well-maintained and the charges appear to be unwarranted, I respectfully request that my full security deposit be returned. I hope management will review the charges and provide a clear explanation of the deductions. While I did enjoy my time in the apartment, the way the security deposit was handled has been very disappointing. If you do decide to rent there, I recommend documenting the condition of everything thoroughly when moving out and being aware of the possibility of unexpected charges for things like appliance replacements, deodorizing, and pest claims.”

“I don't usually leave bad reviews but this place was so disappointing. I pointed out mold to the maintenance guy and he said no that's just rust. Roaches, roof leaks, break ins, front gate issues, etc. The closer we got to our move out date the worse the place got. We're glad to be out of there. That management company doesn't care about fixing anything. Their idea of fixing is just painting over everything. I don't necessarily blame the front office but I definitely blame corporate.”

“Village on the Parkway does not even deserve a star. They deserve zero stars. If you are looking for an apartment, DO NOT MOVE HERE. You are wasting your money. There are better apartments in the area than this awful place. The apartments are infested with roaches. Maintenance takes forever to stop by and you can also tell they half --- do their job and not actually fix the issue. If you have a serious maintenance issue, good luck getting someone to your apartment because they take forever. The front gate is always broken. Vehicles get broken into or wheels get stolen. Oh, and you can never get a hold of anyone from the front office. No one ever answers the phone. You literally have to go to the front office and speak to someone in person - which is inconvient at times. I have tried to contact coporate on serveral ocassions but not once they returned my call. I lived here for three years and recently moved out. I am so happy that we no longer have to live at Village on the Parkway because it was very miserable living here towards the end of our lease. I am very surprised to see good reviews about this place because this place is by far the worst place I have ever lived at. I would never recommend someone to move here. The three years I lived here, I have absolutely nothing good to say. I don't want someone to experience what I had to experience the last three years...so please, save yourself and do not move here.”

“I've been a resident at this complex since June 2021. These last three years I've been complaining about my air conditioning unit, the first complaint was Jul 29, 2022. Since that day the unit has been taking me through the ringer and the front office keeps band-aiding the issue. You call the emergency line and they drag their foot. The front office staff has no control over anything except sending a reminder text to the maintenance team. A while back I had an issue with the unit and one of the leasing agents had the nerve to ask me if I was sure that my a/c wasn't working because the temperature outside was high. I've had to report multiple times to HAA and spoken with the management company about all of my concerns....and the management company isn't any better. But, they are quick to add fees or give notices about the trash. I've tried given this community the benefit of the doubt but I am tired because as much as I pay in rent the services should be a whole lot better.”

“Don’t move here you are going to get robbed of your money these people don’t care everything is bad about this complex there’s nothing you can really enjoy is dirty full of roaches you pay more for stuff you don’t even know and they won’t give you an answer this corporation is abusive to hardworking people discriminatory and only because they are in a position of power will make your life miserable run away this people deserve a huge lawsuit”

“These apartments are actually garbage. Don’t move here unless you’re just that desperate. My family moved here in 2021. Our windows leak when it rains, our hot water heater needs to be replaced, our blinds and carpets were never replaced before we moved in. A lot of the units have visible water damage outside that they tried to cover up with paint. You can already see the damage coming through the paint again. They NEVER take care of your maintenance requests. Ever. Instead of fixing any of the things we’ve sent requests about, they’ve just decided to non-renew our lease in the middle of my 1st grader’s school year so that they can renovate the unit and charge someone else even more. My base rent is currently $1,600 with tons of fees stacked on top. Now my exact unit is listed as starting from $1,805-$2,570. There’s no way that this isn’t about money. They absolutely DO NOT care one bit about their residents and their needs.”

“The staff is so attentive and helpful. They always make sure things get done and the maintenance team is so friendly and efficient. I put in one work order and by the latest next day, is fixed. They are also renovating the outside of the buildings and planting flowers everywhere. Truly brightening up the appearance and curb appeal.”

“Cannot say more positive things about this place. The girls in the front are amazing and make sure you are a happy resident. They are always sending out emails trying to make sure they are on top of things. Hazel the property manager has done WONDERS at this property. Truly turned this place into somewhere I DON’T want to leave.”

“Clean clean clean apartments. I have lived here for a while and the office staff is always on top of things. Very enjoyable experience, they have pest control for free and spray EVERY week. Such a great property.”

“Staff is so friendly and always so helpful! Appreciate the girls, and maintenance. They really do care about you! Work orders are smooth and they always follow up to make sure things are working or even if they did get fixed.”

“The roaches are like nothing I have ever seen before. The kitchen, the bathroom, I even took my sheets off to wash them and there was one on my mattress, right where I lay my head. Pest control doesn’t work, if anything, they bring even more out. In the summer it’s extremely hot in the apartment and in the winter, it’s freezing. The worst living experience of my adult life.”

“So many issues. The village on the parkway can't keep front desk employees for long. They gave me the apartment with a messed up ac. The carpentry doesn't want to do they're job. I always have something to write off to fix. Ac, doors on the launders kitchen area. The pictures online aren't the true "look" of the apartment. If I was to get accepted in another apartment complex like tuscany lane I would move in an instant because I am sure they are more to their word than village.”

“Stay away from this company at all cost. They have poor customer service their properties are Aid and falling apart maintenance lies about fixing any problems management is always changing beware the amount of money that you pay to live in this community is definitely not worth it you can go with Camilla properties and have a whole house with better customer service better communication and understanding. This company is money hungry greedy does not care about their tenants or their tenant right. My tenant rights have been violated on so many occasions with multiple properties with this company. They'll probably send me a tacky oh please respond to us we're so sorry that you have these issues please let us know what we can do. I literally have to always voice record and video record any interactions I have with this company and when they're in the wrong they still don't take responsibility when it's brought to them. I have been asking to speak to Gloria about breaking my lease haven't received a call back yet Brianna only tells you what you want to hear and once they get what they want from you they could care less it's a whole scam I'm in the process of filling out forms for the Better Business Bureau as well as speaking to a lawyer to make sure that I can get out of my lease because they have done so many violations to my tenant right as well as had me sign paperwork did not speak on certain issues that may have happened but at this point I'm willing to break it just to cover my behind because it is pertinent information that will be needed in order for me to get out of this horrible contract and Lease. Just don't do it there are too many apartment complex is located in this area you will be sorry you will be upset we don't even have management I've went through six different managers since being here”

“The rent is listed at $970.00, but there are a bunch of additional fees for things that should be included in the rent. You have to pay an extra $40 if you want to park near your apartment with covered parking. There's a bug problem. I've never seen Pest Control. Frequent incorrect billing.”

“I'd steer clear of this management company. My car was vandalized a few months after moving into these apartments. $5K to repair. Break ins have been happening nonstop so we now have 24hr security. Wouldn't recommend moving here.”

“This has been the most terrible lease I have ever signed. No one cares to truly take care of my needs. I still never received my upgraded appliances and I am pissed. I have been here since September and never got my upgraded appliances, my freezer or fridge is infested with roaches because every time I've pumps out, there's roach poop. It has a terrible smell, the paint job was terrible so I had to do my own renovations, and on top of that when I moved in, I have do fridge and no washer for 2 weeks. I tried terminating my lease, but they told me I couldn't when I have all of the legit reasons to be able to terminate my lease. The corporate mistreats me and now they pretty much know who I am so no one seriously cares to take care of my needs. I hate this place.”

“I moved here from Maryland 8/22, the apartment is old, a lot of things need to be updated, it is very hard to get staff on the phone, i have put in maintenance request that have not been done, just waiting until my lease is up to move out.”

“Neighbors are friendly. Our building is mostly quiet except for the families who have children that play in the breezeway areas. Maintenance requests are usually handled promptly, although there are a few exceptions where I have had to make a follow up call. I downsized from a 2-bedroom 2-bath and I love my one bedroom apartment.”

“Since day 1, the apartment has a non-working dishwasher. Two maintenance tickets were requested and ignored by the management. It's been 7 months that I have been washing dishes by hand. I explained the issue to the management team which their response was because the list of apartments waiting for a dishwasher was long and due to the supply constraints, dishwashers weren't available. This was 6 months ago.”

“I will give this community a 4 out of 10 begin the best. It's alot that can change to make it better. From maintenance to the dog poop everywhere as soon as you walk outside, to never getting to talk to anyone in the office which is always closed and lock I'm guess cause of Covid but all apartments are open now so I don't understand why this is not. To apartment carpet cleaning is so old when I moved in and dirty. As I'm thinking about all this stuff it make me rate this apartment to a 2.”

“Maintenance service calls are handled efficiently and timely. The service personnel are efficient and courteous. We are happy living in Village On The Parkway. We would like to see more stability in the office personnel. There stay seems to be in most cases short. Thanks”

“It's disheartening to know that this community doesn't have residents interest at heart. All they are concerned about is prompt payment of Rent. You complain about issues in your apartment are not dealt with until they decide to.”

“I haven't had any issue so far with Village on the Parkway. The only think I could think of is a security concern. Residents would feel safer if a security car would do rounds at night around the apartment complexes.”

“Amazing floor plans ? I love my apartment But they use cheap materials that chip over time. Sadly the administration of the property is inefficient, revolving doors of employees, poor customer service offered to tenants ? an obvious lack of care”