All 150 tenant reviews.

“This apartment complex is superb and exceptional. Such a great help. The women whom I spoke with, Krystal was a tremendous help. I can't thank her enough not to menchin the whole staff being wonderful for that matter. I would definitely suggest you to give this beautiful place a go. (= thanks yall”

“THIS IS NOT A GOOD PLACE TO LIVE. THE MANAGEMENT STAFF IS RUDE AND DISRESPECTFUL. THEY WILL NOT FIX A THING NO MATTER THE URGENCY. THERE IS NEVER ANY URGENCY WITH THEM. I’VE NEEDED THINGS FIXED FOR YEARS AND THEY’VE COME IN AND IGNORED THEM. YET THEY’LL CALL AND DEMAND THINGS FROM ME. MY APARTMENT HAS FLOODED 3 TIMES AND THEY HAVE NEVER FIXED THE WET SHEETROCK AND ITS PRODUCED INSECTS AND A SMELL. THEY MAKE YOU SIGN A WAIVER SAYING THAT THE MOLD THAT BUILDS UP IS NOT THEIR RESPONSIBILITY. I SPENT A LOT OF MONEY TO GET RID OF FLEAS AND TICKS THAT INFESTED MY APARTMENT FROM THE CATS. THERE IS NO PARKING BECAUSE THERE ARE NEW MOVE INS THAT HAVE SEVERAL BROKE DOWN CARS THAT TAKE UP UNNECESSARY SPOTS. THEY HAVE BROKEN IN MY VEHICLE TWICE AND MY APARTMENT ONCE. MANAGEMENT OBVIOUSLY DOESNT LIVE ON PROPERTY BECAUSE THEY HAVE NON CONCERN ABOUT THE PROPERTY OR THE PEOPLE THAT LIVE IN IT. THEY JUST WANT YOUR MONEY.”

“this is just the first review of many. I’ve been harassed by these ladies too much at this point I will make it as public as possible because it’s truly ridiculous and uncalled for. from the notices every 2 weeks for untrue things to the fees they throw that make no sense and they can’t explain to the back handed comments towards my mothering to their ------ plumbing where your toilet will back up once every 3 months, more than 4 times I’ve seen my neighbors have to get carpets replaces when this happens luckily I catch mine fast to the disregard for maintenance stealing property when in homes or harming animals to showing up at your door to talk because they know what they are saying shouldn’t be in writting to making payment errors on their end and holding no accountablity to the dirty looks to the literally bat investmed walls they ignored for months and didn’t clean out literally just build over their holes so they died inside the walls with no way out to feeding what was 2 strays cats that are now easily 30 on a good day to their favoritism when it comes to race to their complaining when something isn’t eye appealing to their personality causes you to replace things that cost money then complaining again and you asking for proof in the lease that it’s not allowed and turns out both were allowed the whole time they just ran out of things to complain about. I was even told “shut yourblinds you’re not alllowed to have them open at any time” so I’mnot allowed to open MY BLINDS I’m not allowed to see any sunlight indoors?!? that’s insane. to maintence men leaving nails and screws and BLADES after doing whatever it is they do for my 1 year old to get a hold of it I wasn’t carefully and cleaned it up my self. the list goes on and on it’s crazy. this is just the first review of very many to come that I’ve been holding back because with all they try to do to me and charge for no reason and complain I’ve feared speaking out cause it’s already so bad I can barely step foot in the office without these women, in particular MONICA having something terrible to say. this place is literally a ---- hole at this point. I moved in in 2019 and it was so great and everyone was so kind and maintence was very swift and clean and the ladies communicated so kindly and never did I have a problem until 2021 things started slowly getting worse towards the end and then 2022 was when the nightmare started. thank goodness my lease is coming to an end in 2023 just 2 months away but they are definitely ensuring these next 2 months are hell. 8 of my neighbors have moved out before lease endings in the last year it’s so bad... some only made it like 3 months. others thst have lived here longer than me that used to say they’d never want to leave have even left. raising rent didn’t help, started at $740 for a 1 bedroom, now it’s $1000. just insane.”

“Well, like many apartment communities here the gates are usually broken, stuck, or just left open. I have seen a couple of vehicles sitting on bricks with no tires.There is a sheriff suv parked at the office everyday. I attempted to take out my trash but the dumpster area was overflowing and a raccoon as big as a dog was sitting in front of the trash bin. Sometimes I can sit on my patio until the smell of dog/cat poop takes over. We had an annual inspection few months ago, 2 ladies rushed in straight to my bathroom, opened bedroom door where my roommate worked from home then onto my patio storage. Not a word was spoken. It takes maintenance five days to repair typical issues like changing florescent bulbs, food disposal, etc. If you have a small dishrack, don't bring it..there is not enough counter space. The AC vents blow dirt onto the furniture. I constantly have to bleach down shower tiles to beat the mold. Like a lot of businesses nowadays, the office staff doesn't seem to care about residents just make sure you pay your rent, and I do. I would not refer anyone here, knowing that some things may be beyond their control, at least they could "act" like they care. Rent increases and lease terms have many people stuck where they are, some willing to pay relet fee, and others will just skip out. Look elsewhere...Chasewood is not worth your hard earned money.”

“The community is very quiet and friendly. Everybody minds their own business,,,Appliances are well used,However Maintainance is amazing!! Stacy is awesome,office staff is always responsive,extremely respectful. Nice place to live!”

“There's so many things wrong with this apartment community that I'm not sure where to start. First off, the manager, Emily, has got to be the one of the top five worst persons I've ever had to deal with in any type of professional manner. If you could even call her anything remotely professional. She has as much professionalism as a pile of dog feces. And that's being kind. She is a nasty, vile waste of oxygen. I wouldn't stop to pour water on her if she were on fire. Besides the office staff, the apartments are very old and run down and need to be condemned. There's roaches and rats and some crawling/flying insects inside the apartments that I've never seen before. When I complained about the infestation, she made some lame excuse and I wound up having to do my own pest control. My appliances were always breaking down and sometimes it took over a week for her to even acknowledge my issues. And THEN still another week to get maintenance to come fix it. Then they kept breaking again because of their incompetence in doing simple repairs. They threatened to sue me over a broken lease, but thank God I'm finally out of that absolute hell hole. You're better off homeless on the streets of Houston than living there and dealing with holier-than-thou Emily.”

“This is got to be the rudest most unprofessional staffI’ve ever had the unpleasant experience I’m working with.Amanda is incredibly rude with no knowledge Or desire to create a welcoming experience.It took me over three days to get somebody to come fix my broken disposal.The front gates are constantly broken.The complex is great but the manager definitely needs to be replacedo.I definitely will not be renewing if management doesn’t change.”

“RUN!SAVE YOURSELF AND FAMILY!!! There are rats everywhere! stray cats all over the place! but you learn to love the cats cause you know without them around the rat/mice issue would be worse than it. a rat has run up my son leg and back while he was on the floor working on a class project, rats in bathroom, and rooms, you cant even cook dinner without one running across the kitchen, if you get up to pee in the middle of the night expect at least 2 mice to jump out somewhere, theres also big huge flying roaches all over patios and as you walk to your car. i never had an issue with maintenance they usually respond quickly...but with the rat issue me and my son had to get down and show him where the big holes were, he didnt even care to check. They sprayed for 2 minutes and give you sticky traps and literally tell you "thats all i can do"... HAVE a leak in my bathroom for over a week my bathroom floor and rugs constantly drenched with water and looks like the ceiling is going to cave, reported it but nothing has been done to fix it this the 2nd time i reported it. Its not worth it $945 for rent plus average of $65 in water plus $12 in renters insurance.... there are many better places to rent for 1,023 a month.... i wanted to move over here to be close to my sister-in-law so she could watch my kids while i worked God knows my family doesnt belong here! I have been so depressed being in this apartment and i dislike rats so much i hate just walking on the floor in here we dont bring in our $1,200 couch in fear that the rats will start to live in it... should have never left our old apartments. i regret ever moving here... there are new ladies in the office and lets just say they get in where they fit in. ugly attitudes. Also its not safe here one night my fiancee and i were walking out to our patio AS SOON as i opened the door the neighbors were shooting right outside our gate. 10 feet from my kids bedroom window. I promise this is not a place to live. YOU CAN AND WILL FIND BETTER!!! every time we see them showing new people the property we just want to yell NO!RUN! GET OUT!!!! NOW!!!!.... but of course we dont! but i wish someone would have did that for us!”

“I lived in these apartments for an year. These apartments are spacious and that's about the only advantage of these apartments. These apartments are Old with of course 30 to 40 years old appliances which breaks down very often. It is like a routine job to call the maintenance people. People are fighting and police is visiting the apartments regularly. Trash area is always full and Dark in night. Apartment main gates are often not working. They have public Laundry place where people are forgetting their clothes for couple of days and it's stinking everywhere. There are 4 machines only and sometime 2 are working sometime 3 but even though it is working sometime it is not washing and you have to manually squeeze the water and put it in dryers. What a mess it was. The manager Wendi is not very easy to work with but Angie was good. Anyways I had to leave the apartments to fly abroad because my mother was sick and I had to go for unknown days. They charged me the fee etc. which I paid off before I left their apartments. After few month when I came back I requested the Rental History to be sent to my new apartments. They Charged me around $90 for throwing mattress and 1 or 2 bags of trash which I couldn't pickup due to urgent situation. Also they Charged (Robbed) me around $1200 for changing the whole carpet of the House. I was never aware of these charges before that even though they had our numbers and emails on file. That carpet was infested with mites when we first moved in which makes my kids really sick and cost me doctor visits and frustration. They had to use mites smoke bombs to resolve the problem than we cleaned whole apartment which was full of dust and hairs. I can't believe they make me pay for that Ancient Carpet. Look around you can get better Apartments within the same Price Range.”

“DO NOT MOVE HERE. I HAVE BEEN LIVING HERE 3 WEEKS AND I WAS ROBBED AND BURGLARIZED MY FIRST NIGHT HERE, AND THEN THE FOLLOWING WEEKEND MY VEHICLE WAS STOLEN AND CRASHED DOWN THE STREET. THE NEXT DAY MY SECOND VEHICLE WAS VANDALIZED. I REACHED OUT TO MANAGEMENT AND OF COURSE THEY DO NOT CARE ABOUT YOUR SAFETY ONLY MONEY. THEY DO HAVE ANY SECURITY MEASURES HERE, NO CAMERAS AND NO SECURITY PATROL. AFTER GIVING MANAGEMENT MY POLICE INCIDENT NUMBERS WHICH WAS A WASTE OF TIME. THE GROUP OF GUYS WERE BACK ON THE PROPERTY ATTEMPTING TO STEAL ANOTHER VEHICLE AND THEY WERE BREAKING WINDOWS AND TAKING ITEMS FROM MULTIPLE VEHICLES. I WITNESSED IT MYSELF AND THE POLICE WERE ABLE TO ARREST TWO OF THE FIVE GUYS BECAUSE THEY HID BEHIND THE DUMPSTER ON PROPERTY. ONE OF THE MALES HAD A STOLEN GUN ON HIM. THE PRICE IS AFFORDABLE BUT IT IS NOT WORTH YOUR LIFE. I BELIEVE THOSE MALES WILL COME BACK FOR ME FOR RETALIATION AND I ASKED TO LEAVE FOR MY SAFETY AND OF COURSE MANAGEMENT SAID NO. IF ANYTHING HAPPENS TO ME, IT IS WELL DOCUMENTED BECAUSE I HAVE SENT EMAILS ABOUT ME FEARING FOR MY LIFE. DO NOT MOVE HERE.”

“This apartment complex is unsatisfactory. The security here is non-existent. I've witnessed individuals being robbed and vehicles broken into and stolen. Management is terrible. No one is safe here. I had to pay all these fees to before I could even get my apartment. Do not fall for the floor plan pictures because they will only give you a roach infected place to stay and the floor plans are not sadly not the same. Management only lies to get a sale/tenant! Please if you have a child like I do, don't move here. I would hate for someone to end up hurt or killed. Please don't live here.”

“I hate these apartments they let rats eat a hole through my walls and did nothing about it other than patch it up thinking that it would help but it didn't they still live in my walls and not only that but they hang out in the yard. Not a safe place.”

“Fake staff and they don't fix anything stayed for whole year they never change my ac filter and the ac stop working and flooded my living room and my bedroom. The manager lied when I was moving that she will put a brand new carpet but that was a lie so now I moved out she want me to pay to replace the old and flooded carpet. Don't move in here safe all the headaches and another thing no parking and car theft is going almost every other days it happened to me so please don't waste your money moving in here!”

“I have been living here for 2 months , the staff is very welcoming , helpful and very professional , Stacey always goes above and beyond !! maintenance request are always completed promptly , This is a great place to call home !!”

“First week there car was broken into.... roaches are insane and the front office staff are moody -------...possum always on the stairs so had to walk around to get to my apartment.. and I put a 500 dollar deposit down, had a maid come clean at my move out and getting none of my deposit back from a broken blind... don't move here unless you like roaches,possums, and moody female office staff...”

“Run away as fast as you can don't let the leasing agents fool you. Come at night and you will see how the apartments really are. When Caren took over... they started letting anyone move it! A lot of ------ people partying being very by the pool especially.... summer months are the worst! Do not move near the pool you will be dealing with screaming all day! There have been several burglaries. Even the managers neighbor got robbed but they don't care. Management is too cheap to hire security they think having a cop on the premises for 5 minutes on Friday's will make a difference but nope! They DO NOT care about their residents security. If you don't have a parking spot you WILL HAVE TROUBLE finding a spot after 9pm. No fire suppression system or fire extinguishers apts have burned down before here and they blame you! Poor management. Maintenance is lazy Apts are located with a bayou trail behind gates are always broken which allows criminals to come in and out as they please. Breaking info apts and cars. And there is always snakes by the pool!! Stay away!! If you care about your safety.”

“They allow the maintenance to remove the lids off 3 different building sewer and let the raw sewage run on the grass with pee and poop and toilet paper. When my lease is up I am moving out. The place stunk for 2days. This was done deliberately by the maintenance crew. I saw them walking around and seeing it.”

“I have lived here for three years and am very happy with my home here. It is peaceful and quiet and the staff and maintenance are great. Any maintenance problems are taken care of quickly and the manager, Pam, has been great. She is always available and follows through on any issues. I have an efficiency and it has plenty of room with a full size closet, vanity, bath and kitchen. I have never seen any sign of a mouse or rat in the three years I have lived here and the exterminator does a great job if any roaches should show up. The grounds, pool and courtyards are kept up routinely. Shopping center is within one block walking distance and the bus stops right in front of the Crest Apartments. I am perfectly happy here as are many long term residents. I have neighbors who have lived here up to thirty years and that sold me on moving here.”

“I lived in Chasewood for 3 years and it was terrible before the flood even happened. The staff in the office was rude, the maintenance men were terrible and I had to pay incredible AC bills just to maintain 78 degrees in my apartment. The AC broke multiple times during my stay and when it finally died, it leaked into my utility room, and caused mold to grow in the vents. Even after they replaced the unit in my apartment (which was absolutely disgusting) there was still mold in the vents. They never removed the mold in the vents and then when the flood hit, I knew I had to get out. Stay away!”

“I absolutely love living here at Chasewood. The staff is very friendly and knows who we are after only 6 months of living here. One of them even reminded us to pay rent so we wouldn't have a late fee!! There are many parks nearby and the grounds are nice to walk around. The apartments aren't super updated but for the price, you really can't beat it here!”

“I have lived here for 3 years and I have no complaints. The maintenance is top notch they’re quick to fix anything that is broken. The 2 ladies in the office are really nice and respectful. The noise could be a little better, but that isn’t the aptartments fault some people just don’t have apt etiquette. But there is never any crime activity I feel very safe here. Overall I would recommend these Apts to anyone. I really feel at home here.”

“I moved in after Hurricane Harvey destroyed my house. The office staff is friendly and outgoing, especially Stacy. The apartments are very safe, the neighbors are professionals and they mind their own business. There is always a parking spot and you can see your vehicle from your apartment which is a plus. But the appliances are old, the floors are caving in and the paint jobs are horrible and what you pay for rent is not worth the structure of the apartment. I recommend you do a walk thru and check everything in the apartment before you move in. The maintence works fast and with a smile. I love the fact you can pay your rent online. And the safety is great. I didnt get to enjoy the pool but its beautiful. I wasnt impress with the lake or the large birds always walking around the parking lot. Its over all a great community close to alot of great stores and the new international school but the apartment needs many renovations and upgrades. The only reason im not renewing my lease is because my family needs more space and the rent is not worth the look of apartment.”

“Apartments in the middle of nowhere, one Metro bus that stops running at 8PM. Horrible traffic on the only street in front of the complex every day of the week. Screaming kids all day and half the night. Almost no lighting on the grounds. Rap and Hip-Hop blaring from the cars at all hours of the day and night. Two months since the hurricane soaked the walls, no drywall removal and replacement. Didn't even paint. Windows leaking, they claim they can't do anything about that. Heater is too old to use, they advised using the air conditioner! Seriously. "Don't put it on heat,, if you run the air conditioner it won't come on so much". Of course not, it was cold! You won't pay the $99 move in deposit. They will find a way to charge you more. For the first time ever, I was charged $300 for a deposit. Completely clean rental history of nearly 30 years. You will hear your neighbors dogs, all the time. They won't clean up after them, either. They gym and the clubhouse are jokes. The clubhouse is only open during office hours and cannot be reserved for anything unless it happens during office hours. You do not want hang out too long in there. There are mice all over the office/clubhouse. The only thing they do well is accept packages at cape colony. Of course, they probably wouldn't have to if the apartments weren't in the middle of nowhere. See the other reviews if you drive.”

“I have lived here at Chasewood Apartments for a few years now and I cannot say enough great things about it. It is a homey community with great neighbors, great apartment staff and consistency in management and employees. They've had the same team since I first moved in years ago. All of my concerns have always been taken care of in a timely manner.”

“I also wished I had read these reviews before signing a lease. Nice big spacious apt... terrible maintenance and administrative leasing staff when I come to getting the maintenance you need. Only been here three months and I have to keep asking these people to fix my freezer that doesn't make ice in the ice maker but it makes ice every where else and freezer burns my food. Now there is a leak under my kitchen sink and it's he'll to was dishes or use the old dishwasher because either will cause a leak and I have to mop up alot of water. Im really irradiated and agitated because I don't like having to bother someone over and over. If you are late with your rent they are fast to act and they lock you out of online pay so you have to pay for money order or use a check for six months. Bank mess up and they react with you owe an extra 125 dollars and if you can't pay be out in three days. It's seems like they don't really give a damn about anything but the money.”

“My wife lived here for 8 months until we got married and I moved in. As our first home I couldn't pick a better place for our budget. We never saw a pest in our apartment. Furthermore, maintenance was quick, efficient, and knowledgeable. The view from the third floor was spectacular whether it was night or day. Being an avid fisherman it was very relaxing to be able to walk down and fish/unwind whenever I wanted. If you're looking for an apartment around this budget I highly suggest The Point at Windmill Lakes.”

“Do not give advice to any person who feels a human who wants to try to live in that place the vanesa manager of that property is an unprofessional person and does not know how to deal with clients is a despot and mistreats the client and does not want to explain anything . You treat like you are an animal do not know as a company as prestigious as michael stevens has people so bulgars and despots working for her no one would recommend to apply in that place should be fired or the property is going to empty”

“We love living in this place everything is perfect so quiet peaceful and safe, during the day we have a guard and gates have codes at entrance and exit, our kids are happy here ,people and staff are friendly and theres a beautiful park to take long walks or bike rides also we have great shopping centers near...”

“Rats and bed bugs horrible management staff DO NOT MOVE HERE .. my neighbor and I killed a total Of 8 rats”

“DO NOT MOVE HERE. I repeat DO NOT MOVE HERE! At first, I was very excited about moving in. Taking that I was shown this beautiful model. 2 or 3 days in I realized how old and painted over everything in the apartment is. Every week something new broke down(maintenance took FOREVER to respond to a complaint) The parking is HORRIBLE! on top of already over charging for the apartment itself, the parking in this very small complex is first come first serve( or you have the option of paying $30+(Monthly) for reserved). My vehicle was towed 3 times( there was literally NO parking spaces left & the office ladies (rude and empathetic) did nothing to get my car back to me. (Where was I to park? In the grass? Down the street?) I'm so ECSTATIC about my move out date! (Old creepy guy that stalks the neighborhood)”

“Moved to this place because we loved its townhouse. Thought we will love living here until we discovered bugs and rats. There are big rats entering your patios, so you can't leave your door open and enjoy sitting in patio as you have to get afraid of rats entering your house. Pets poops are everywhere. Pet owner doesn't take care of it and management are doing nothing to fix it. And yes BUGS, its highly infested place. we complained the management but they will tell you that you brought it instead of trying to help you and will charge you out of your pocket for the treatment too. we were happy to move here initially as it was quite, reasonably priced and great location. But, we regret it a lot and can't wait for our lease to get over.”

“Wow these apartments will delete your negative opinion of the apartments on google don't be fooled!!! They delete my review and my Neigbor and bed bugs!!!!!”

“I just moved out after living there for 6 years. I lived in a 660 square feet apartment and paid 785.00 a month, guess what? That is what they charge for the smallest apartment. I left one week before my lease was up and signed a document allowing the maintenance crew to go in the apartment early... I guess that was a mistake. My blinds in the dining room were not broken when I left and they always passed inspection during the yearly apartment inspections that the mgt does. I was charged for broken blinds and they were not broken. My word against there's doesn't count either...they do not care. The water bill can be anywhere from 55.00 to 65.00 for one person. The assistant Mgr wanted my couch and I still got charged 75.00 for couch removal. The mgr and the property mgr do not care about you! They are only nice before the ink dries on the lease, after that you do not matter. One time they did not want to get my a.c. fixed and the maintenance guy that was on call was mad that I called for him to fix it. I was 2 weeks into moving out and they didn't want to fix it. Finally I called 3 times and they fixed it correctly and leaving screws and nails all over my floor. Last year they had the bldgs painted and sent everyone a noticed saying that we had to be home on a weekday (forget having to be at work to pay the high rent), or they would charge us 100.00 if the painters had to come out on a Saturday. I encourage the manager to call me about this....”

“Don't live here manger sucks bad selfishness you be very unhappy people moving out very mounts rent goes up at lease time if they had new mangers it would be ok water bill so high they make excuses why it is high ducks in the pool they be in the office and when you call they don't answer they have a lot of excuses rent due by the the 2nd sometimes I think they take low income housing because some people dont work I get in a pat 4:30 am a guy always out look like he want to stael your stuff I caught a dude on my patio and told them about it and where he lives they done nothing about it one star I give them !”

“Despite the apartment complex being close to a commercial area, DO NOT rent here ! 1) It's infested with bed bugs and roaches. We reported the issue to the manager and even blamed us for bringing the bugs in ! Plus, roaches are plentiful, especially in the kitchen and the bathrooms. 2) Not a good place for children. Your kiddos would probably be bored living here unless they want to hang out at the field on the other neighborhood. No playgrounds, and children play in the parking ! Oh, and speaking of parking... 3) It's ------- terrible. Period. They overcharge you with covered and non-covered parking areas. I wouldn't recommend you parking your car on the street because I have heard a couple of break-ins. 4) Other than the bad stuff, the only good thing here is you're near EVERYTHING. Kroger, Walmart, etc.,”

“I moved into Cape colony back in 2012. At first I was skeptical because this would be my second apartment I would lease. I lived in Katy before so of course this would be somewhat of a neighborhood change. But after renewing my lease for the 3rd time last year I think I can say I made the right choice! My neighbors are super friendly and they've told me that they have been living here for over 10 years. If I have had any issues in my apartment maintenance is really good in taking care of the issue. I will agree that some of the appliances are old (my stove & dishwasher) but they work and I guess I really don't mind since I'm always working and come home to sleep. The property is kept clean. There is trash sometimes by the dumpsters but then again what property doesn't have trash. The staff has been helpful since I have moved in and have been nothing but nice. They just did a Santa event for Christmas which was really nice of them and my kid really enjoyed it. I have recommended these apartments to some of my friends and they have moved in here too. I think it's best for people to come look at the apartments instead of just reading reviews because I have read some of the reviews posted here and I don't see how some people have said some of these things.”

“The worst experience in my life, never have seen BED BUGS, BED BUGS, BED BUGS, and roach infestation is this place, so think twice before moving here. Management are very unfriendly, and they only act friendly and nice when u first get there to get u to sign a lease. I'm moving out now, 1/19/16 I have lived here for 9 months. Good luck..”

“Im sorry, this is the wrong apt complex!! not sure how i clicked on this one but please disregard my last post about my apt being broken into. That manager dont even work there. that was a mistake.”

“BE AWARE!!! VERY HIGH water bill, up to $60 for a single adult in a one bedroom apartment.”

“So glad I'm finally done with this place. DO NOT MOVE here at all. ------- has got to be the worse office manager ever. None of the residents like living here. Do yourself a favor and just keep looking. The average person only stays here a year and then they move on. If you research an apartment complex and all the reviews are bad, then it can't just be the residents. DON'T lease from this place just keep on looking.”

“Don't do it. I beg you to just pay a little extra and get a better apartment. You will regret it in the end. Please remember that you get what you pay for. I have been living here for 5 years. I am a person that does not like to move. Thus, I have stayed here out of convenience not because I can't afford a better apartment. I thought this complex was great initially then all hell broke loose. The first couple years weren't bad. However, three years ago it all changed when a new management team the owner, Michael Stevens Interests brought in took over and has single handedly ruined this complex. The quality of residents have gone downhill. You can tell by the kind of cars in the parking lot. From drug addicts, drug dealers, people moving out leaving their pets, to people that have no respect for their neighbors as it relates to noise. I could go on but you get that picture. The corporate office only cares about dollars and cents. The property looks like hell (missing curbs, damaged land scaping) and the owners have not spent any money to upgrade it many, many years. Your electric bills are extremely high due to old furnaces, old air conditioner units and extremely dated appliances. The company increases rent between 6 to 10 percent every year. Your complaints are basically ignored. They don't even bother responding to your emails. The most terrible thing about it all is that the property has a lot of older long term residents that have lived here for 10+ years but due to being on a fixed income have no choice but to stay because they can't afford to move to a better complex. This review is verylong but I wanted to warn you ahead of time. There are plenty of better apartments in the Champions/Vintage Park areathat are better than this one.”

“Chasewood Apartments at 9717 Cypresswood Dr, Houston, TX 77070 is by far the worst apartment I have ever lived in. The problems that have occurred during my stay are as follows entrance gates do not work if it is raining; the gates also stop working on a monthly basis. After a rain storm the ceiling in the bedroom became wet and fell in at which point we called the emergency maintenance to be told that it is not considered an emergency, the ceiling was replaced after weeks of consistently contacting the management. There is mold in the ceiling, management states that is not their issue to fix that I (the renter) can hire a company on my dime to get the mold treated. The racks in the dishwasher were completely rusted after weeks of contacting management they have finally been replaced. The bedroom door would not latch shut. The balcony doors locks would not latch shut after weeks of contacting management and multiple attempts at "fixing" the locks both balcony doors finally lock. There is a bats nest outside our front door, at nights they fly through the area when there is any movement. When they have come and worked on problems in the apartment they have left the front door key in the front door lock after they have left multiples times. If these are the issues you would like to encounter during your lease with Chasewood Apartments this is the perfect apartment for you. If you would prefer to enjoy your home and feel safe these are not the apartments for you.”

“We lived here for 6 months, great place perfect maintance - especially Lazaro, Jennie and Bianca are perfect - Radovan”

“I wish I had read the reviews before moving in and had spent a little extra to get a better living experience. Also if you're looking to move in here stop and look elsewhere. The only reason I'm giving this a two star is because of the location. Grounds are fairly well maintained, complex is mostly quiet except for the train, staff is very willing and helpful in getting you accepted for move in, but that's where the good customer service ceases. There is a sheriff officer that lives there, but doesn't do anything other than park his car out front by the entry. The "upgraded" apartments are a joke and not worth the added expense. I say this because it seems their definition of upgraded means a black fridge, a black stove and a cheap laminate wood floor. The cabinets and counter tops are the same as regular units. I'm glad that I did not fall for the gimmick and opted for a non upgraded apartment and saved myself the money. Don't be fooled though you'll be told that the appliances are nice and adequate; not so much. The basic units come with stoves dishwashers and refrigerators that look and perform as if they came straight from an 80's garage sale. The stacked washer and drier that came with my unit doesn't work properly and never has and is only big enough for about three pairs of jeans. Maintenance is mediocre. I've put in several request to have my A/C looked at. Every time it was a band aid fix. First time they cleaned the unit outside, the second time they said it was fine, the third time a new blower motor was installed, fourth time I went down to management and was abruptly told it was my fault and that the unit worked just fine because maintenance said it was working properly. I'm sorry, but there is no excuse for my A/C to run nonstop all day and all night no matter what temp it is set at. I can't cook or do laundry until after the sun goes down because it actually increases the temp of the apartment a full two degrees. After being told it was my fault I contacted resident relations for Michael Steven Interests(which the name says it all) I was only able to talk to the receptionists and email and leave voicemails. Shortly after that I received a voicemail from the resident relations lady instructing me to get with management for their "findings" after they did a walk through with out prior notice. I'm sorry but why on earth would I go to the people I'm having an issue with to rectify the problems I'm having with them???? I attempted for a week to contact the resident relations department to speak with her with no success left voicemails and messages with the receptionist as well. A month later and still not a peep from them. There's much more to it than just the A/C issues, but just take my word and stay away from this complex and any that are owned by Michael Steven Interests.”

“Apartments are adequate. Older but well maintained. Has bed bugs and roaches so take precautions and clean apartment yourself before moving in. Don't expect deposit back even if you hire a cleaning crew. Loud at night and from 4-7 traffic is horrendous. Staff is friendly but like to spout policy this or that even when they don't know the answer. Bad experience pay more and go elsewhere”

“Stay Away!!! I was a resident and only signed one new lease. Things were good at first but they change management too often. That's where the problems start. They left the entrance gates open for weeks at a time for "roof repair" and my car was broken into the same day I signed my new lease. Also, lately then have young thugs outside watching people in the parking lots. No security or camera's are provided. Not enough parking for residents. Late at night you have to park a long way from your place (which is dangerous). The apartment amenities break down all the time and fences are falling apart. Public washers and dryers constantly take your money and management are "not responsible" so you won't get your money back. Finally, they take half your deposit once paid as "non-refundable" and when you move out they take the other half of your deposit saying cleaning expenses. Finally, the rent due on 1st of every month with only one day grace NO EXCEPTIONS! After that $75 late fees and other fees for everyday after. Which shows they don't care if you have a problems transitioning or not. Management will NOT work with you!!! Do your research and homework!!!”

“This was my first apartment moving to Houston. I was a resident for almost 10 years. Please keep in mind, as you read this, this is the first review in almost a year and a half. Most of them are older with reviews from disgruntled tenants. There are more than 1/2 a dozen apartments down Windmill and I'm not only shocked, but saddened that The Point has such a low rating. These are older complexes, so yes, the units could use updating, however they do offer them and are attempting to accommodate. The lake is no longer what it used to be, but that's explained in earlier responses provided by management themselves. I had no issues with said break ins (thank goodness) but we live in a society where crime is, unfortunately, hard to hide from. As far as management, they are completely welcoming and I have to say, maintenance was ALWAYS there when you needed. In all of the years I recall one (yes, I repeat ONE time) maintenance didn't deliver the same day. And I remember not because I was upset it wasn't completed; they have lives too, but because I was concerned he (or she) was OK! And, of course, the following day it had been addressed by the time I got home. My downfall for moving were some of the neighbors. They didn't seem to take into consideration of the others around. It had been addressed, and the problem was attempted to be resolved between myself and The Point, however I felt it was time for a new chapter. Something a little bigger and newer. I was a little sad to leave, for they knew you by name, not unit number. I wish them all the best and I'm hoping within the next year and half others will take the time to write about their good experiences; not just the bad because they've had a bad day. To The Point: thank you for accommodating me and I know if I ever need to come back, y'all will be there for me!”

“HORRIBLE!!!! I would never recommend this apartment complex to anyone. We have lived here for 3 years and it has gotten worse recently. They have raised rent, have a ton of hidden fees and they are now requiring that every unit purchase $100,000 in renters insurance. There have been numerous cars broken into and apartments have been vandalized yet the leasing office does nothing. There was another recent incident that a resident was attacked at gun point entering the gate and the leasing office kust sent a notice out telling all residents not to walk alone after dark. The rent might be cheap and it might seem nice BUT the damage that could be done to you and your family living here is not worth it!! Also, dont ever think about asking maintenance to fix things in your apartment because they wont...”

“If there as 0 stars this is what the need to rate this place not safe people steal stuff try to break in your home ,car etc . solutions none neighbors not friendly not abou this place is good trust me the worst nightmare can even leave your home without the thought of someone trying to break in.Take your money else where roaches ,fruit bats, grass snakes ,possums you name it they got it”

“Update 2018: MOVE OUT, DO NOT COME! They should pay you for living here, full of rats, cockroaches, and drug addicts. I am moving out and it has been a living hell, this place is absolutely horrible, awful!! This is not a family-friendly place anymore. You will love this place IF you like the worse management and maintenance team, if you like to live with trash on the ground... you will see soda cans, pampers, plastic bags, etc. Do not think about using the pools, they do not clean them and during the weekends is full of people, many do not live here. Around every 6 months cars get burglarized, finding a parking space is really difficult, inside features are old and crumbling and the maintenance people are just plain lazy, I have been waiting for a maintenance request for 3 months and have constantly repeat my request to the manager and the maintenance team, your new indoor pets are the infamous cockroaches that seem to survive all the pets treatments you do. If you are a drug addict, you will feel at home!! You may get high without having to buy drugs, by just walking the grounds and inhaling your A/C that brings the marihuana smell from your neighbors and you can choose your new drug provider among several of the tenants... yes, tenants in several apartments sell drugs. Original review in 2015: I have been living here over a year and lately, there have been big security issues, broken apartments and cars, and management is not doing anything!!! They raised rents, added a pest fee and all residents should have a renters insurance now, but none of these things covers security. The neighborhood is a real mix, nearby kind of nice complex and not so nice.... so be extra careful if you walk and always watch your surroundings. I hear of some neighbors that were walking and were held at gunpoint at the entrance. I have spoken with many people that have been living here for a few years and for the first time they are thinking to move out... that's scary because it shows that things are changing here very quick and if management doesn't pay attention this is going to become a ------ place to live in. Management should add real security... the neighborhood is becoming a mix and the property is surrounded by an empty lot and a ------ green area on the back... a lot of crappy empty space. Management should be more careful about what kind of residents they are accepting and pay attention to renters complaints.”

“Dont waste your time with this place.The apartments are trashy.---- is extremely rude just ridiculously rude i think she hates her life or something.”

“I've been living in The Crest Apartments for three years .. Management , Maintenance , Parking lot , Neighbours , are EXCELLENT ! ... it's very quite and secure complex ... I Recommend it”

“Okay where do we start decent quiet place with roaches, bed bugs, insects snakes in the patios ..is very quiet property but walls are very thin if the health the department comes they will shut this place down.the water from the sink from all facets smell very weird ..If you have a choice and can spend a extra 20 bucks for rent don't even think about renting here this is bull.i guess when you have a limited budget they have better place in the ------ believe me and the parking forget about it”

“Fake staff, pretend to be nice to you just to have you sign a lease contract with them. Apartments are infested with roaches, and if you don't work in pest control, you will never get rid of them. They have no play grounds for your kids to play outside. So if you have kids and do let them play outside, look for a written complain from management. Water bill is ridiculous, and look out for them to give false bad credit history after you leave. True story! No matter how nice they seem to you, they are just doing that for your business and got to say management has little knowledge of the apartment to answer your questions. Overall not a good environment to be in. Word for office, work on your customer service before and after a tenant leaves. And be true and professional don't take your job too personal, bad place to live in and yes many bedbugs nasty apartment, and of all the times I lived there, I never saw a carpet crew comes in and change out carpets for the next renters. Yuck!”

“I have lived here 6 months by myself. So far, my reviews are: Office Staff: The girls in the office are very attentive and professional. This is weird to say, but they are not too nice and not too rude. They are professional and to the point. I don't like those leasing girls at other apartments that care more about their nails than customer service. Good luck getting anything done right at those places. These office staff are attentive and quick to respond. Wish the hours were later and open on Sunday. Maintenance: Reasonable. I had a lot of requests so I had to put one or two in more than once. Some things could not be fixed due to age of the property. Property: Parking is great in my opinion. Plenty of it. Guests can park anywhere along the back fence. The gate is working 90% of the time, I would guess. If it is broken, I have seen it stay open more than a day (which is scary). Grounds are QUIET. Like, really quiet. They have a lot of trees growing around the fences and throughout the property. They try to keep it lit up, but it gets really dark out here in places. No vehicle vandalism in 6 months that i know of, but they notified us of an armed robbery at the gates and an apartment vandalism. Area is definitely sketchy and you can tell that EVERYONE is on their guard here. But hopefully, that makes it a safer place since all the apartments are so close together and everyone would probably come out if they heard a commotion. Seriously, it is very quiet here. No one just hangs out on the patio for hours with nothing to do. I am pretty sure everyone has jobs here. No herds of stray cats, which is nice. No garbage pile up at the dumpsters. Very clean but a lot of tree debris. Apartment: It is OLD. like, really old. and my stove is really old and had issues. I had to run the stove for a few hours with the door open and fans on because there was this cleaning film on them that had to be burned off. Pretty gross. and they tried to fix my stove twice but one of the burners is permanently dead. Some of the apartments are upgraded with newer appliances. Mine was not. Had to buy my own microwave lol. I have seen only one or two bugs of different types in my apartment. 2 silverfish, 1 small roach, 1 flea, and like 3 wasps. Honestly, in 183 days, that's pretty good. I do leave my door open from time to time, so they probably just crawled in. The price is pretty sweet but be sure you let go of the need to impress. This aint no granite countertop, garden bathtub, hardwood floor, personal washer & dryer place. Community is mostly retirees, small families, and working singles. Overall: This place rocks for someone like me because I am just trying to save money and have a short commute to work. It's affordable, fair and reasonable service, quiet, lots of trees and dogs, with ample parking. Hours are short, area is higher crime that seeps in to complex, and buildings and appliances are old. Reminds me of East Riverside/Oltorf when I went to UT Austin (minus the droves of college kids). I will be renewing my lease until I make/save more money. I was referred to the crest by a coworker and a friend of a friend. Both emphasized that it was a quiet community and crime was normal overlay from the area, not the community.”

“I have lived here since March 1997, and i love it here ,the staff is very polite and friendly Jennie and Bianca are great,whenever I have a problem it is always corrected in a timely manner,Lazaro and Jesus are very hard workers.The complex is quiet and peaceful.The staff always makes and extra effort to keep the complex clean and the landscaping crew always keeps the grounds well maintained.Lazaro is a very good maintenance man, and Jesus is a good assistant.”

“RUN!!! I have lived there for 3 years and NEW management is a terrible nightmare. If you have problems with anything in your place don't expect them to hurry or explain anything. If you ask them for a time frame (so you will know when strangers are going into your home) JEANIE's snarky response is always, "Well you know we do have 24 hours to respond, or we're really backed up" They're always "backed up." There was water damage from the AC unit, I had WET carpet and walls,... mold was everywhere and they PAINTED OVER IT!!!! I have a dish washer in my unit that has never worked, but they swear it's fixed. I also have a barely working, refurbished washer and dryer. When drying clothes I hope you have 3 hours, because that how long it takes for one small load! Summer time wasp have a field day in the outside laundry room, so bad you have to do laundry at night. There are cracks in my walls from foundation issues that have never been addressed. JEANIE is so ready creep up your stairs to ticket $25 for the smallest thing, but can't replace anything. If they would save paper from all the notes and senseless memos they send out maybe they can begin repairing this property. There is original carpet in these apartments. Yes, original carpet, 30+ YEAR OLD CARPET. Please let that sink in. The more neighbors I talk to, the more people are not re-signing their leases, because of JEANIE and the way task are handled. Consider anywhere but here.”

“Do not live here. There are bedbugs! bedbugs! bedbugs !and more bed bugs!! in the walls in the carpet and they will not take responsibility for it.The office people hide the bed bug iinspection form from you so you don't know what to look for. They make you sign a form so they are not responsible for it even if you didn't bring them in.So if you get bit all of a sudden and you have little small red bumps on you.They don't care that they are spreading it to new victims.”

“I was planning to move there. The front of the property looks OK, I was told they had security and I saw a model apartment that looked good. A week before I moved in, I saw the apartment they were going to put me in and looked nothing like the one I saw. Also I went at night to see how safe it was. I got in the gate and drove around, never saw a security person and no body question me. It is very dark and doesn't look safe. The walls around the complex look dirty and doesn't look like is well taken care of. The pool are doesn't look like anybody takes care of either. I would not recommend this place to a single woman or single with kids. It looks like a sad, gloomy place. I also asked for my money I gave them to hold the apartment back and they said it was none refundable even though the office had not done any paperwork or drafted a contract. I rather loose the money than live there. It didn't look as good as they advertise and they completely full you when they show you the model apartment. I rather pay more and go somewhere else. really do your research and check all this things before you give them any money because they won't give it back even if they lied about their property. False advertisement they should get in trouble for that. Dirty, not security like they say and the apartments they show don't look like the one you will get. The front people are really nice and lie and say they live there but they don't and once you ask for your money back they are not so nice any more.”

“Terrible apartment complex. The staff and management are dishonest and difficult to work with. For starters, I was told before moving in that the apartment would get new carpet. They lied. But what could I do? All of my belongings were sitting in a rental truck in the parking lot because they refused to allow me to walk through the apartment a day or two early, even though the apartment had been vacant for a week. Their website does not accept credit cards or debit cards, so if you're traveling and want to pay online, you're screwed. If you call and ask to pay over the phone, they will not allow it. If a staff person says they will stop all late fees until you can get the matter resolved on Monday when the manager is in, don't believe them. Management does will not honor this, and you are hit with more ridiculous late fees. If, after calling and begging numerous times, the manager does finally allow you to pay with a debit card, they add an additional $25 fee to the already exorbitant fees. My advice is try to find an apartment complex where the management is more honest.”

“I do not recommend these apartments!”

“DO NOT MOVE HERE! I have had my air conditioner worked on several times since I've lived here. The maintenance man comes out to fix it then it breaks again. They will give you one portable blower if it rains because they are unable to work on unit. Which the portable blower only cools what's in front of it. The parking is terrible, if you come home after 8pm you will have to wait outside for a park. I've complained about it to the corporate office which they said that was the first complaint about parking. There's small bugs around the sinks. Pest control sprays when requested, but doesn't get rid of the bug issues. My freezer doesn't get cold enough to freeze ice cream. The maintenance man says it won't freeze because I have too much good in the freezer. Please people save yourself the hassle don't move here!!!”

“I lived here from 2009 - 2013. My initial reviews were positive ones based on my experience with the place at the time. This used to be a really nice place to live, but at some point it just started going down. The building is old, outdated, and not of highest quality. I was fine with this at the beginning because it was my first apartment when I moved to the area and it was very cheap. Management changed once during my stay, but I never had any issues with them - ever. The problems that I started having were due to bugs (cockroaches, spiders, other unidentifiable insects) and people just throwing trash all over the premises as though trash cans weren't available. Also, my apartment was flooded several times due to problems coming from upstairs - on more than one occasion. I also recall a problem with a pipe within the wall that caused water damage to my bedroom closet. Both the wall and a lot of my clothing were damaged due to mold as a result. I also grew to hate the outside utility room. It was a magnet for wasps and they often built nests in there. I always felt safe and parking was never a problem.”

“In the month we have lived here, they have been upgrading our apartment with new energy efficient appliances. The sink had a tiny leak, so they replaced the entire sink! I feel really safe with entrance and exit gate codes, the constable who patrols the neighborhood, and the other residents here are nice. The staff is really helpful and friendly. I like it here alot so far.”

“Love the property!! Location is great! It is a small complex maintenance is always willing to help and they are great!! usually they go the same day you request something, The girls in the office are friendly and very helpful. The property is always clean, pools are awesome too! They really try their best to have the property looking Great!”

“We have lived at the Chasewood complex since 2011. Everything was wonderful at first. Less than $1000 for a 2/2 plus covered parking, nice area, older, quiet neighbors, and the same management team for over 10 years. Things began to change in 2013. Shady looking people started to move in and I started seeing the cops in the complex too often for my comfort. Oh and yes, there was a courtesy officer, but like others have said, he was nonexistent. I NEVER saw him patrolling the area. Aside from repairs not being addressed properly, and promptly (if at all) my biggest concern with this complex is safety. The gates are broken and open nearly every other day. There have been break ins, and thefts, which included my husbands truck right after sunset the last month of living here. Guess that was the final push we needed to give our notice. As others have advised, spend a little more money and rent in a community that has higher standards, and better security.”

“Irritated and Annoyed! The issues I've had with this property are countless. When I see people moving in I want to stop and tell them so bad, what they are really getting into. The maintenance staff is the ultimate worse. I have repeatedly called the front office for work orders on the appliances in my apartment. They are so old, they break all the time. For the most part maintenance will respond to the work order the day you call the front office. However, 99.9 percent of the time I have to call back because the appliance will break again. Literally the same day or the next day, maintenance doesn't take there time to fix the issue, they rush through all the work orders. I've had to call about my refrig, dishwasher, stove, shower head, and toilet several times, the issues are never resolved. The appliances will work for a few months then break all over again. If you ask the office staff about better/new appliance, they will tell you when they have one available, or you will have to pay for a upgrade. If you do happened to get a replacement appliance it will be used. Mind you the rent goes up ever year! There is a serious bug problem here, you will constantly have to call for a vendor to come out and spray your apartment. The dumpster's stay nasty trash is always along side the dumpster's, and the parking is a joke. Don't be surprised if your woke up in the middle of the night to couples outside arguing, or someone playing loud music out of their car. Lastly, the break ins. There are several per month. I have some old neighbor that moved out recently because they had a fear of safety for their family. I am the same way. I'm constantly on the lookout when I get home, especially at night. Management has just started to take the breakins seriously because so many of us residents have complained about the breakins. Constantly we (residents) will get letters about breakins, or people being robbed. It's uncomfortable and unsafe here. There is simply nothing decent about this property anymore. I wouldn't move here unless you just can't get approved anywhere else. It's totally not worth it.”

“I have lived here for since November. The staff was very helpful and has continued to be for all of my questions as a first time renter. I like the complex but there are a few complaints. The gates seem to be broken and open at least once a week. The apartment ventilation is not good I seem to have neighbors that smoke and the smell lingers into my apartment gross. I have upstairs neighbors that have no consideration for those under them. Also, in the back of the complex there is not a lot of light.”

“this is the worse place anybody can live the management is a fraud they lied to peoples i moved in.. the apt was full of roaches cabinets were broken bad smell from the old rotten old cabinet woods.. i would not recommend no one to move in here.. headache please dont move here its frustrating right now”

“The WORST experience I have EVER had at ANY apartments. Office people are liars say anything to get you to sign the lease. Thank God will are moving out soon and I hope God deals with them for the headache they put us through!”

“Thank God the old manager is gone y'all finally did something right but it will never be the same BRING ------ and ---------- and the Supervisor ---- is A joke she bad mouths the owner more then anyone its A joke here now I'm moving as soon as my lease is up andI know 3 of my neighbors are as well DO NOT MOVE HERE”

“Never rent here...ever! Office staff is ignorant and lacks knowledge. Questions were often dodged or improperly answered. The staff was useless, not helpful at all. Apartments are infested with roaches and the pest control used by the complex is worthless when it comes to solving roach issues, enormous rats have also been spotted around the complex. Utilities bill will often be "billed" mid-month but will not be placed in your mailbox until a day or two before the due date...major inconveniance. Whether you live alone or with five people your water bill will be ridiculous as you they split the bill complex-wide. So if you are conservative with your water usage it is pointless because you are still paying for your neighbor's usage. Not kid friendly whatsoever. Gate doors jam and you have to pull it a certain way just to get in or out. Al in all they are bad apartments. The complaint list goes on forever.”

“I was a resident of Chasewood apartments for over 3 years up until 2013. I liked several things about the apartment. The floor plan was good, the location was great, and the pool area was enjoyable. When I first moved in, I thought the value of my apartment was pretty good. Over the course of the next 3 years, my rent continued to increase dramatically to amount to an overall 25%-30% total increase (increases about 3 times higher than the national average). Excluding the ever-increasing rent, the most prominent problems with Chasewood Apartments are lack of security and the age/repair of the apartments. Security at Chasewood is non-existent with the exception of the automatic gate at front which requires either a keycard or 4 minutes of patience to wait for the next arrival to open the gate for you. I was once told by the property management that they had Courtesy Officers but in 3 years I never saw one. Security officers are only effective in reducing crime if they are highly visible. In the entirety of my residence on the property, I never saw any hint of security watching over the property or its residence. However, there was a good amount of crime, it was pretty much a thief s candy store I saw or heard about tire rims being stolen often and someone tried to break into my truck but failed (causing $360 in damage to the driver side door lock). When I reported the theft attempt to the management office, I was nonchalantly told to call the police and the manager had no interest in documenting anything. In addition to no security, the property has dangerously poor lighting and is surrounded by woods on 3 sides. The parking lot is very dark at night and a perfect environment for bad things to happen. It is certainly not a good place for single women to be after dusk. These safety issues are likely the reason there are very few single females residing in this apartment complex. If you are considering renting an apartment here, I strongly recommend you visit the property at night just to see for yourself. Most of the appliances and Air conditioning/heating units in these apartments are the original units. Since the complex was built before 2002, all the windows are single pane. The cost of cooling a 750 square foot apartment ranged from a low of $165 to a high of $345 depending on the season. Admittedly I was using Reliant at the time, so not the cheapest of providers, but a small two-bedroom apartment should not cost $300 a month to cool and power. I believe any apartments built on or after 2002 would be $100 to $150 cheaper per month just in cooling costs. My oven in the apartment stopped working six times in the last year of my residence, including once for a 5 day period. The plumbing works poorly, I averaged $14 a month on Drano. The apartment staff was polite and helpful at times, but there definitely was an "Us versus Them" vibe. That would stab you in the eye to make an extra dollar. They attempted to double charge me for the Water/Trash the last month of my lease. If you have lived on this property, or know someone who has, in the past three years; you may want to call them to make sure they did not try this little tactic on you. The property owners, Michael Stevens Investments, were completely non-responsive and I assume all their properties are designed to earn maximum return on minimum value. If you are looking to lease at Chasewood, especially if you are doing so because you think the rent is lower than neighboring properties; I urge you to consider all factors. Finding a newer complex whose rent is $150 a month more will properly be a bargain at the end of lease.”

“Terrible place to rent from. There were several vehicle break ins just in the 3 months I resided there. The apts are third rate at best out dated and filthy. Huge safety issues there. Stay away..farrrr away.”

“The apartments here are nice in size. The trees around the property are so peaceful, and it's nice to live in a place where the landscaping is taken care of. The office staff is always pleasant, and the maintenance men are fantastic and polite. With all of that said, I still would not recommend this apartment complex. When we first moved in, there were nicer cars in the parking lot, and the neighbors were much friendlier. Now we are practically run over and cut off by guests or tenants who are too lazy to use their access cards. The parking lot is the worst! You will have dings, dents, and scratches on your car from rude people who are not even on Chasewood's lease agreement. The lot is always full on the weekend, and thoughtless people park in reserved spaces which don't belong to them. There is supposed to be a curfew of 10PM in the parking lot, but we can hear kids screaming, car stereos blaring, and dogs barking all of the time. My neighbor was almost hit by a tenant who was speeding to cut him off to make sure she got through the gate. She stopped to curse him out for not driving as fast as she would have liked. There have been shady looking individuals walking around (apparently selling drugs?) in the parking lot because the gate is always broken. One poor man had all 4 tires stolen right off of his truck. In the last year, this complex has declined quickly. I know management can't make people behave themselves, but they could be less tolerant of the rude and disrespectful acts. Maybe a step in the right direction could be to monitor the parking lot better at night. Another possibility could be investing in a camera at the gates, not only to protect the gate, but to monitor who's coming in, and which tenants/guests have road rage. I sure hope they can get this place cleaned up because it is beautiful for an older place, and the people who work here are really sweet. Between the criminal activity and the disrespectful tenants, I would not recommend this complex for now. Pay the extra money for better security.”

“Well, to be honest this is one of the greatest apartments i ever rented. Let's start off with my opinion Parking and Noise has been always my problem here in colonies landing. Sometimes at night, there are still people who play salsa music and hip hop (which i don't like) They keep surroundings clean, Maintenance responds quickly and BTW its just a 5 minute walk to Kroger!!! I would really recommend this to families with 2-4 members. Haters leave a comment and I'll try to respond.”

“I Have Moved Here Since couple of years ago. i like them but theres acouple problems. But i recomend these apartments”

“Current resident and the parking is horrible. You have to get home before 6 pm to get a parking spot or your forced to pay for a reserved spot. Management sucks and the eater bill is high due too it being allocated even if you don't use any water. Best thing about these apartments is the park located near”

“ALL I CAN SAY IS DO NOT MOVE HER IF YOU HAVE KIDS!!! THEY CANT PLAY OUTSIDE.. THEY CAN NOT RIDE BIKES OR SKATE BOARDS ANY WHERE IN THE APARTMENTS. THERES ROACHES. THE STAFF AS WELL AS THE MANAGER ACT LIKE THERE RUNNING RIVER OAKS AND THERE NOT. THEY LIE AND SINGLE YOU OOUT....”

“When I first moved in the office was managed very poorly. Recently, they had new management and the girls are all very attentive to everyone's needs. If you have a problem in your apartment (light bulb out, clogged sink, roach problems, etc.) they take care of it right away. It is not the fanciest apartment complex, but they really try to keep it clean, especially the pool!”

“I have lived here for a few years and the quality of the apartments have declined. The rent is continuously increasing, there are no incentives offered for current residents to renew. The "Lake" has turned into a swamp. The fish are gone . The water is so low you can see the ground beneath and greenery is growing out of it. The photo shown on the website no longer resembles the picture on the website. There are lots of mosquitoes. When I say lots I mean a lot! The hot tub in the pool area does not work (no jets) and it hasn't worked in over a year. The air filters should be changed by maintenance. We are supposed to unscrew the metal screws, remove the filter, take the filter out and take it to the office to swap it out for a new one and then place back in the unit. If they can come in and spray, do inspections etc, why cant they change the filter while there? Many people are leaving that lived here for many years. Its a shame more isn't done to retain the current resident. Especially if they lived on the property for years and are good paying and loyal tenants. The focus is only on the new tenant responding to a special.”

“You guys are talking saying saying they are racist?! Pft!! I'm -------- and she's rude to me! The hell with this apartment!! I've never been treated worse in my life! Especially by that damn 19 year old in that office I don't know how many times I've companied and bein told oh she's only temporary. Whatever temporary my ---. I miss KERRY! Oh and the bees! Not even bees! WASP! Tons of them! Celia and Elizabeth! Rude rude people!”

“Do Not Move Here. This people is mean, they will lie and treat you like sh%^ just to get your money and trap you for a year. The manager is mean. She will discriminate you for any reason she can find. Very expensive for the crap they offer. Lots of insects, shady neighbors and neglected pets around the area. Not Healthy at all. Apartments have mold and old appliances. You can absolutely do better than me and find a better place. Not safe at all, Police has been called several times in the last months.”

“We Have 16 Years Living Here & With the Old Manager It Used To Be Noisy,Outside There Was Alot Of Trash,And the Grass Always Used To Be Dry. But Now The Things Look Better. My Apt We Dont Have Insects Cause We Always Keep It Clean. I Think there Is No Place That Can BE 100% How You Want It To Be , Always Theres SomeThing That You Wont Like. But These Apts Compared To Other Apts Of My Friends, The Windchase Hamlet Are Much Better For Us. I RECOMEND THIS PLACE”

“I have lived in this apartment for 5 years and I must say this is the worst the apartment has been in all the 5 years. New manager is irritating, in all 5 years i have never received so many unnecessary news letters and so many unnecessary rules. It is becoming more like a controlled environment rather than a place of live. New management is slow to respond to service calls and even when they do job is done half way. i will not renew my lease and will move somewhere I can be more comfortable.”

“I don't like being lied to or mislead. I was given an impression of nice, neat & enjoyable place to live. I was shown a nice model & feed a plte full of crap!!! RUN... DON'T MOVE HERE!!!”

“Just wanted to give a heads up to those who use apartment ratings as a tool when choosing an apartment complex. I was just in the process of searching for a nice complex to live. I had narrowed my search to 3 choices and chasewood was on my list because I had read the reviews and called the office to check pricing. I read all the comments in determining a community and had decided to apply to chasewood because I toured the grounds and thought it was quite a nice and pretty layout. I called the office on back to back days and inquired about all the deposit and application fees so that I would not be hit all of a sudden with some hidden fees. I was told about the application fee as well as an administration fee. Never once did the office staff mention a deposit on either of the two back to back days that I called. So I asked if there would be a deposit. I was told twice by two different people that if I filled out my application then my total move in cost would be $99. So naturally I filled out my application and submitted it and paid the $99. After $99.00 was paid they then said Deposit based on credit score. How did a deposit requirement slip their minds when I specifically asked if there was a deposit? never once did they mention anything about that.. only after paying the $99 was i then being told that I could have a deposit of $250. Now $250 isn't a lot of money I'm aware but I also felt like the office team tried to slip one past me by adding another charge after having me believe all I had to pay was $99. Ultimately the decision is yours on where you stay but I do value honesty and having everything laid out on the table especially when the issue was something that I openly inquired about. So take it for what it's worth it's just me giving my opinion to anyone who honestly reads the apartment reviews to determine if a place is suitable for them. I think office staff should be honest and up front and If I'm already having this issue I'm actually thankful it came about before locking myself into at least a year lease and having to imagine the negative things that could have come from dealing with this office.”

“STAY AWAY!!! This place used to be GREAT! New managers are terrible. I can't really believe I'm saying this, but they are indeed racist. I have had an issue with roaches for 4 weeks now, I called and she told me orkin would come that week... They never did. I had to call again and wait another week for someone to come... On top of wait 2 weeks for results. They seem all great at first... Just to get you here, but once you get about 3 months under your belt, you mean nothing to them. Can't wait to move!! I have HOLES in my floor. Not just dips, complete holes that are covered with carpet. The paint jobs are cheap. You can't even clean your walls because the paint rubs right off.”

“Used to be a nice place to live but since the new manager came I can not wait to get out of here it is now little ------ I have lived here for almost 25 years and I love it here that is until they let ----- and ------ Go the new Manager --------- does not even ------------- we have the hardest time understanding her she is very raciest against Whites and ------ at our Annuel Crawfish Boil they hired spanish band are you kidding me anyway do not move here unless you are -------”

“Colonies Landing Apartments Are Terrible ! When I First Signed The Lease Contract They Said We Were Going To Get New Carpet, Turns Out The Carpet Is Stained & Bed Bugs Are Underneath The Damn Thing . Like Seriously Y'all Didn't Know The People Who Lived Here Before Us Had Bed Bugs, I Didn't Even Know What Bed Bugs Were Until My Boyfriend Told Me . I Literally Get Bit Every Night, I Already Signed The Paper For Them To Treat My Apartment & Still Haven't Heard Anything !! The Water Is Always Getting Shut Off, I Will Have To Wait To Take A Dump Until They Turn It Back On Which Is Like All Day . The Dumpsters Get Really Full I Have To Stuff My Trash In The Dumpster Meaning I Some Times Have To Touch Other Peoples Trash Just To Get Mine In, So The Damn Office Don't Charge Me $50 Dollars For Leaving Trash Out The Dumpsters -__- They Seriously Need To Get It Together, They Won't Help You But You Have To Pay Your Rent On Time No Matter How You're Living . I Can't Wait Until My Lease Is Up So I Can Move Out This Place, Definitely Not Renewing My ---- !!”

“The management team is awful in my opinion, there were no problems the first year I lived here then the second year the wheels on the bus have fallen off. Many many problems with A/C they ignore, my electric bill was never $300 until this year and it is because there is something wrong with the A/C. The dishwasher is old and does not drain the water out when it is finished washing, cigarette butts everywhere I mean everywhere, beer bottles in the bushes, neighbors take out the trash on Saturdays for pick up on Monday, people drive in the complex like it is the Indy 500 and ever since I have requested maintenance repairs if I do one little thing they are on my phone. The funny thing is that there is about 5 of us that do the exact same thing and they don't get onto the others. That I think it is funny, this is not a place to spend your money it is expensive once you add your rent and electric bill you can move to a newer, nicer complex and there are several around here within in walking distance. Its too bad really but a lot of the good renters have moved out, used to be nice newer auto's in the parking lot not now!! The sad thing is that it used to be a nice place but way to many deferred maintenance issues gutters missing off the buildings or just sections damaged, gutters full, wasps and carpenter bee everywhere, pool is nasty tiles in the pool are so dirty its gross, appliances are old, hot water is an issue, A/C is an issue BUT haven't seen the Harris Co Sheriff's car parked at the front of the complex in awhile so they must of ran the drug dealer off so I guess that is something.”

“I am a new resident here at the crest. I was very excited to move in but it has been a nightmare, I was forced to watch a video of the lease without advance notice, I am sure this is to save the staff time. The problem with this was it was raining cats and dogs I had movers and etc. etc. going on I am 46 years old I can read so I did not want to watch a movie when I stated this, the manager whom I had never met the 3 previous times I had been in the office, marched out stood in front of me with an arm closed assertive position telling me very RUDELY that if I did not watch this movie I could not move in and she really didn't care one way or the other gladly gave her supervisors # then stood in back of me while I watched the WHOLE movie!!! She and the entire staff including maintenance sat in back of me during the supervised watch of me to make sure I watched the MOVIE and all laughed and spoke Spanish. I started crying. I felt as though they were ridiculing me who knows I don't speak Spanish. I was in the office today trying to explain how I felt about my move in and her reaction was still pretty much the same SHE WAS MORE THAN WILLING TO GIVE HER SUPERVISORS # and also said that I could move if I wanted to. If they would pay my expenses I would do it in a heart beat. Do they make people who cant hear watch that movie or someone with a disability have to sit through that .... DONT THEY HAVE A WAIVER OF RELEASE FOR THE MOVIE?????? And advanced notice! Does the MANAGER know how to dial her supervisors # that she obviously knows... AND ASK????? In conclusion this staff obviously think they are above reprimand or repercussions by the upper management of this property, as can be seen by the long list of complaints about them and still it obviously has not been addressed.”

“I have been living here for 4 years there was cockroaches all over the apartment. The neighborhood is terrible and the the parking is horrible .i recommend not to move here”

“I have lived here for almost a year now and the reviews about the management are true! I've had no problems with any of the residents nor have had any issues with crime. To be honest I actually feel safe here but however the management team is beyond petty and quite unprofessional. I will not under any circumstances be renewing my lease! Another thing when I moved in I was supposed to get free cable and my water and trash was supposed to be handled by the apartment complex, within 1 month all those incentives were taken away.”

“We have lived here for going on a year. Office staff is very nice and helpful, all of my maintenance request have been fulfilled in a timely manner. The community here is great I know neighbors on all sides. The grounds are kept up great! Parking can be tough if you get home late but overall think this is the best apartment we have lived in and we do plan to renew! :)”

“I have lived here for almost a year. The management team is terrific and extreemly responsive. Repairs happen quickly. Apartment is quiet and reasonably priced. These are not new apartments but they are very clean with no issues. I recommend this to anyone who is looking for a peaceful place to call home.”

“I have lived here for several months and like it. It is quiet for the most part. My bills have been reasonable and the neighbors are nice. The biggest problem that I have is that parking stinks if you get home too late. I dont like walking far to get to my apartment :).”

“Do not move in if you don't get to see your apartment first. Before I moved in I called almos twice a week asking to see the apartment and for one or other reason they kept moving the cleaning day further because some one else was moving before me. When I finally got to see the apartment was round 1 week before and no time to find anything else, when looking at the apartment it was far from "beeaauuutifuul" like the asstant told me, since the get go, told me that the carpet wasn't going to be new, and I ok that, when I visited the carpet looked dusty, I saw a dead roach and the cabinets on kitchen and restrooms very old and not good shape. They promise me they had cleaned the carpet after but didn't happen at all. When moving in I saw a live roach on the kitchen and got very upset, now every time I cook I have company/ food tasters since roaches are everywhere!!! I think that if I have to have a can of spray handy, when cooking and killin at least 5 big and small roaches is a lot of roaches, not to mention the "SNAKE " I got from behind the stove. Neighbor said she also found one in the pool while him and his kids were swimming, and killed another one in front of his apartment, exactly where his kids play and also heard someone dreaming the other day, this guy jump to high and scream "there is a big snake", so not only roaches will live among us. Also, before moving in they promise there was a pet deposit $300 total regardless of how many, now they told me is $300 per pet!!! And I wouldn't be surprise if they also charms for the roaches and snake since they are under the same roof am sure they will consider the my pets now. When I tried to pay online with my credit card, the website ask you to call office, then we call to do the payment only to find out they chafe you $25 dls for processing the card and when I mention that it was a ridiculous amount the lady said, "ooohh we pay way more than that, we pay $800 a month, ok really, it is still too much considering you have 200 apartments and lets say that 100 of them pay w cc, they already made 1,700 easy, where in some many other places this service is free!! Any ways, gym, half of the equipment is broken, and 75 of them way way to old. I could go on and on ( if I haven't already) and only bad things would come up to my mind, broken in apartments, dog poop everywhere, walls too tin, maintenance takes to long etc, etc, etc don't move in DON'T MOVE IN!!!”

“We lived in Chasewood for about 4 years. We had the two bedroom two bath apartment. Overall, it was a good experience to stay at this complex. The apartments are nice. The appliances are a bit old. However, they work fine. We never had any bugs in the apartment. I think it is a good complex for a reasonable rent. The office staff is cooperative. The only downside is the train noise. It takes some time to get used to that. Overall, I would recommend this place for anyone who is looking for a nice apartment in this area for a reasonable rent.”

“I moved to this apartment complex about two years ago. Pros: No bug infestations (we did have a problem with ladybugs, but they're kind of cute, so I didn't have a problem with them), huge kitchen, spacious balcony, and I love the fireplace. We could usually find a parking space close to our apartment with no problem. However, I still wouldn't be able to recommend it thanks to management. The first thing we noticed was our electricity bill was sky-high. I nearly had a heart attack when I saw it - $300 for a month? I immediately went through and turned off the heated dry on the dishwasher, switched out the lightbulbs and made sure that the lights were off at almost all times, unplugged the TV/speakers/etc., and used cold water only for the washer. We even turned off the A/C for a month. Our next bill? $250. I asked my brother, who said it was probably because the appliances are so old, particularly the refrigerator, which looks like it hasn't been updated since they built the place in 1992. The dishwasher was also a problem - it worked fine, then the top rack broke completely. I looked at it and you could see where the rust had eaten through the metal. The maintenance guys came in and fixed it - they're really nice and I have no problem with them - but the rack didn't come out but half-way after that. So I called them again to see if that was normal and they assured me it was in correctly. Again, my brother came over and started laughing because apparently they had installed it backwards! He also works in construction and has four kids, my nieces and nephew, who frequently come to visit. One of my nieces almost got her head stuck in the railings on the balcony, which current code, at least, protects again - so be cautious if you have kids! The worst was the A/C unit though. It went out numerous times during that summer - and summer in Texas? You need A/C. I continually called, they sent someone out, it'd work for a week, then be out again. Even when we tried keeping it at 80 degrees during the day, it would still freeze up. This has continued to go on and they have never fixed the problem completely - just a quick-fix that never lasts. It's aggravating to wake up in the middle of the night drenched in sweat, stagger over and pull off the cover to find the entire thing covered in a sheet of ice. Nearly every single week this would happen. I tried being polite, I tried being firm, and nothing seems to work. I'm always given a polite, "We understand how frustrating this must be, we'll fix it right away!" but I'd rather be told the truth, which is apparently, "We're too cheap to fix this thing right, so see you in two weeks!". In two years, they haven't managed to fix the thing. But they're quick to jump in when they think you're the one causing a problem! I smoke out on the porch, but always take care to deposit my cigarette butts in a wine bottle, which immediately goes in the trash when it's full. However, I guess because they saw me smoking one time, they found some butts and *taped them to a letter* on my door saying they would charge me $50 for each one they found on the ground around our complex. It was disgusting and the kicker? NOT EVEN MY BRAND. My cat also used to climb behind the blinds to look out the window and he bent one of the slats. Immediately we get a letter charging us $25 for a replacement because it doesn't look "neat" from the outside. Uh, gee, great to see you're so on top of that but can't ever fix my A/C! My closest neighbors are elderly and amazing people who I have no problem with, but the other tenants are a bit suspect. I had one man who used to wait outside of my apartment in the parking lot until he heard my door open for when I went to smoke - this isn't conjecture, he told me he did this. He then accosted me one night while I was taking a bag of trash to the dumpster and tried to convince me to flash him for $200 while I kept saying "no" and trying to walk away - and he also offered me some cocaine. When I declined, incredulous, he did it right there in the parking lot! Another time there was a rowdy party after the pool had closed that was so loud we could hear it inside our apartment. My brother, who is a police officer, finally got fed up and went to take care of it himself. Another police officer appeared, because they were keeping him awake too, and he told us that the courtesy officer was basically worthless and never even checked to see that the pool gate was closed after hours. Several times we've heard people peeling out while completely drunk and blaring music. We're moving, finally, and I can't wait to be rid of this place. The actual apartments are amazing, aside from the appliances and our unit's A/C, but the management did everything they could be make living here an absolute hell.”

“Warning!! High water bills for single adult in one bedroom apartment. If you renew your lease, you will notice an increase in the water bill. Is it like that everywhere? In response to the Mgrs review below- Thank you for looking into this further.I also appreciate the time you took to explain it to me in person. Battling a water bill seems like a futile effort on my part, but what can I do even if I send a written inquiry to the address listed on the bill for disputes? I still have to pay the high amount. My first year as a resident it never exceeded $35.00 but after my lease renewal, it kept rising. I live in the 660 square foot apartment, and it's just me! Not 2 people and not 6. If the city of Houston is basing my water usage on 6 people living in my one bedroom then they are mistaken and need to do their job correctly.”

“Just Terrible apartment complex!!!”

“The apartments are horrible. There is never any parking. My apartment has had problems since day one. Leaks in multi areas of my apartment. The office management have no clue what they are.doing. The traffic that comes through is loud oh and hopefully you don't have a apartment that's close to the walk in gate or drive in gate because its extra loud along with the cars that pass by. You will never get any rest”

“I have recently moved into Cape Conlony after having lived and managed a small privately owned comunity. I now pay for everything; water, trash, parking, and that includes starting Oct.2 the free Comcast basic cable. Here they give nothing and that includes updated appliances. I pay 890 a month for a 2 bedrm with pet on the third floor and my stove and dishwasher is older than I am. They have refused to give me new, just changed it from a vacant apartment; the burners work but the oven door handle is loose and the lower compartment is broken. And the maintenance had the nerve and audacity to ask why I wanted the stove changed out and how the metal burner had come undone. Management does not walk the property; the dumpsters overflows and no notice is sent to the lazy residents to walk the extra 50 yards to the next. Trash is picked up I guess on Mondays but when there is a holiday the residents who can not read the notices put their trash out for the animals to get to for 3 days. There have been 2 break in since I have been here; WHAT AM I PAYING FOR!!”

“If you want to live in the most ------ --- place ever this is the place for you! ROACHES!!! Big and small!! It ------- naasstyyy as hell! they will get in your cups and in you plates! The people who say yes are mostly the employes of this place. They are ripping you off here, thank god my family and i are moving to a better place! -Staff is like ----! -Apartments are falling apart - ROACHES ROACHES AND MORE MOTHER ------- ROACHES! -Pool is not clean at all!! -noisy --- kids outside. from time to time there is gunshots. We have gotten a letter that there has been some robing lately. OVERALL: This place is duky, do not move in. This is a serious rating im not making any of this up. !!!!”

“The apts. Are in a good location but the office managers need more training in public relations. They are very very rude, especially in the am close to the weekend. You may have to ask them 3 times before they respond to a compliant with the apt. The roaches are very bad there are a lot of break ins and also there have been muggings in the parking lot. The yards are nothing like you see in the advertisement the pools are always dirty. When you first move in management appear to be OK , but after about a year you see their real side. This is a good place to stop while trying to build your rental history but it is not a place to call home.”

“This does not change the facts that you do not manage this complex as well as it should be and there are definate needs for improvement. We asked about screens on the windows and your reply was(Got to Home depot and buy them yourself). It is really bad when a complex cannot even put screens on the windows for fresh air unless the tenant pays out of pocket, it is a travesty. Also security is non-existing because the main gate in never functioning properly. That means ANYONE can come on the property anytime they want day or especially at night when it should be locked. We are hard-working people that work for everything we have and would not like to have our things jepardized by the negligence of others PERIOD.........”

“If you are looking for a cheap apt riddled with people kicking in doors,hanging out all the time, break-ins, car burglaries and a management company that doesn't care, this is the right property for you. In the event of an emergency, there's no way of contacting management...no on-call answering service. Management is quick to explain that they can't do anything about break-ins and burglaries. So when you see the "move-in" signs posted all over Westpark and Alief Clodine, my advice would be to keep driving. You get what you pay for.”

“Stay Away !!! (Here Is The Official List. I left on good terms and they begged me to stay but I had enough of their incompetence. Check out the HHA on this complex. It's alarming on how many complaints and problem within a year for one small old complex. - Manager and Assistant Manager - Don't have a clue on how to run an apartment complex - No Security, Too Many Robberies, Theft and Break In's. They don't care most of the management and staff don't live there. - Too many complaints. Staff is rude, disrespectful and insensitive. - Staff spend more time on face-book than helping residents. - New Staff is terrible, Bring back the Old Staff. Unprofessional. The manager doesn't like people and the "married" assistant manager loves talking and flirting with everyone it seems. - Takes Your Deposit and Rent but do not resolve issues - Don't care about you and your children's well being. - Have difficulty addressing and communicating with different groups of people. Would rather communicate with one group of people. Always talking in different languages with one group about other residents. - Makes demeaning comments in a different languages. - Do not live here. There are better places to live in West-chase. Management does not respect their complex and themselves, How are they going to respect you ? PS - The apartment complex was on the news for being a terrible apartment and evading residents privacy. Not only the residents have negative feedback from the complex and they were negatively portrayed on television to a massive audience. linen54's review of the crest is 100% accurate. minimal security, break-ins, management and staff looking at face-book during business hours. The pool was definitely not maintained during the fall and winter months. Manager and assistant manager had trouble communicating and providing customer service. Had problems dealing with some types of people and provided preferential to to other types of people. Great observation from glinden54 that the complex got worst over the past year and its not the same since the last manager left. Misleading advertising, the crest is not as advertised.------ and ----------- are terrible”

“It's unfortunate the current residents have to suffer from a terrible manager and assistant manager. The residents are good hard working people and should be treated with respect. They should listen to the concerns of the residents. Changing the staff and providing security will work in the right direction in addressing concerns that has been ignored for over 10 years. Hire new staff that likes all people not just one group of people. Its also beneficial that showing empathy and caring goes a long in changing the poor perception of the complex . Addressing a semi annual letter to show commitment to the residents that things will improve would be another step in improving the terrible outlook of the crest. The crest imposes their silly fines and rules but never take the time address the residence and take an assessment and analyze things that the complex can do better. Because right now its not alot”

“Ok, so where do I begin, with the poor maintenance people or the office staff. We have been in these apartments since July 2011 and I have had nothing but a bad experience after the next. The staff is extremely rude and unprofessional. Maribel is always on the phone or hanging out with her friends in the office and when you want to speak to the manager she always pawns you off on someone else, usually Jackie (a girl who is completely clueless). The maintenance people are no better I never received a key for my storage so I asked for one to be made and they told me it would be in my mailbox. After 3 days I had to lie and say someone had broke into my storage and went through my stuff just to get the key. All the dumpsters are located at the back of the apartment complex and I live in the front. I have to put my trash in the trunk of my car to take it to the dumpster because it's so far away. The on-site gym has the same hours as the office which again is 9-6pm. What's the point of that? I can't utilize the facilities because I work a 9-5 just like most people do. Parking is such a joke! There is no parking for the people who don't live inside the gates, so if someone is having a party or having guest over you have to park on the street or across the street in the Kroger parking lot. The neighbors are noisy and there's always young kids running around screaming at all hours of the night. One night I was getting ready for bed and a kid probably around 3 or 4 years old came knocking on my door and I he didn't speak English and after a while some little girl came and got him. There is no security what so ever. If you ever see the police over here its probably because of all the crime that goes on in the apartment. I've gotten notes on my door about assaults & car break-ins. Don't let me forget the apartments are INFESTED with roaches. There are holes in the walls throughout the apartment where I'm assuming the roaches are coming from. My neighbor moved out of his apartment because the roaches are so bad and he has small children, but when he moved into the next one they were worse. I requested to have the apartment treated for the roaches and they said to wait at least 2 weeks to notice a difference and nothing changed after those two weeks they seemed to get worse. The roaches got so bad they were coming from everywhere. I would clean everything with bleach at least twice a week and they still got worse. They were in the bedroom, the bathroom, even in the refrigerator. It got to the point to where we have been eating out everyday for the past few months because they come out more when you cook. All the appliances are old and barely work, the cabinets are crappy. I don't know if it's the foundation of the apartments that is messed up or what but all the cabinets are crooked, uneven, and warped. All they care about is taking your money on the first of the month. Thank God my lease will be up in a few months because I've been counting the days until I move out of this Hell hole. They don't you care about the tenants at all!!! It would be in your best interest not to move here unless you like living with roaches.”

“I agree she is verry rude at times when pam not there she even puts the door hanger up that says im ou lteasing a apartment when she not all t”

“I've lived at the crest apts for almost 2 years. I hate it there. All they want is your money. Eveytime I go to the office it's always a problem!! I can't ask these silly hoes to do anything right! One day I spoke with the MANAGER and she was just as rude as the employees. Also there's a creepy -------- guy that freaks me out! He stares at you until he can't see you anymore. Maintence is ok. they're good at responding, But the HOES in the office make me sick!! One thing I hate the most is that they try to unlock your door then knock. They have no idea what you could be doing in your home,they just try to unlock yo ---- and come in just because they have a key. They take there time. Everything is an argument. I can't stand it here!!! my lease will be uup and I will be moving. HATE THOSE ------- IN THAT OFFICE!!!!”

“It is so exhausting and expensive to move and I think it is sad especially for elderly and those with children or who have been forced to move due to work or illness especially to move here under false impressions. If the manager spent as much time responding to tenants as she does writing responses here and it would be a better place to live for sure. Sorry, hate to say it & she doesn't have to treat people the way she does, I hope she changes for everyone's sake. I've worked in customer service, I know it is tough and she just treats tenants very poorly, even the maintenance staff. At least three armed robberies in last 7 months...you can do crime searches on line ..police have a database that is a couple months behind. that is just what we know of from witnessing crime and from other tenants who live here and the police whom we spoke with about crime in general in this neighborhood. Appliances are shoddy. Linoleum peeled and cracked. Fleas in carpet (we like dogs) that we got rid of ourselves because we didn't want to deal with the woman in charge again. Third floor rattles when airplanes fly late into the night. Bad insulation. Will provide photos once we move out of here.”

“Turn over is high. Lots of empty apartments for a reason. There are armed robberies here often and the office does nothing to inform tenants: We have to talk amongst ourselves to find anything out. I visitied a tenant who has lived here longer than we have and she and her husband put the shower bar between their front door and the wall and they live on the top floor and have lived in Mexico. The maintenance staff is very good but the woman in charge of the office is not. Perhaps it is the corporate owners that are the biggest problem but the woman in charge of the office is unprofessional and just could care less. Of course she doesn't live here. They spend 6 hours a day ruining the brief quiet outside with loud blowers and mowers and put balloons up outside to make the place look better than it is..fixing the outside of the apartments so they can rent the empties yet care nothing for the quality of the inside of the apartments nor the safety of tenants. Bad AC, bad appliances all around. Duck diareha everywhere...you cannot get into your front door without stepping in it...they could hose it down or put up fencing but they just don't care. If you have a pet they'll be stepping in it and brining it inside too. Disgusting. There is a car frame in the so called lake and the benches are all vandalized. Bottom floor you get to hear boom boxes and every conversation and sirens and air planes because the windows are bad. The floors squeak with every foot step of people above.”

“where do i start. the rent is extremely high. The apartments are outdated and need to be renovated. the maintenance takes forever to fix things. I went without a a/c for the whole summer messing around with these apartments. i wouldnt recommend this apartments to a homeless person. these apartments are horrible. they charge you for any and everything”

“Decided to stop on a Saturday during the office hours, and noticed the sign on the door that read "Out leasing an apt." I left for about an hour and came back. Again, I saw the sign on the front door. As I was walking away, I noticed a lady sitting at the desk in front of her computer. So, I knocked on the door twice to get her attention and noone answered the door. This also happened again on another weekend. I have a tight work schedule during the week and weekends are the only time for my apt hunting. I'm surprised that the corporate office "Michael Stevens Interest" allows this to occur. Perhaps the young lady working that day (no telling how many times she is doing this), didn't want to lease an apartment to anyone. Horrible customer service and gives no only the apartment complex a bad name but also "Michael Stevens Interest."”

“We do have an excellent maintenance staff and they do care about the work they do. Many other places do not have that. But as with any other place, you have to take the good with the bad. There isn't a perfect place and it seems like all leasing agents go by the same code. If they get angry about a complaint someone may state on here, they need to understand that as a consumer and renter, we have the right to complain. Criticism is not for the timid. They have tried to help out with the parking by issuing the residents parking permits to eliminate parking problems in the smaller lot, but the towing company doesn't tow. Flats or no permits on vehicle windshield are ignored. The towing company needs to do their job! I know that the towing company for the much affordable apt complex (not too far from here) is prompt and do the job everytime. They don't come up with excuses. It depends on the towing company I guess. :) Also concerned because of the armed robbery that occured several months ago on site. That could have happened anywhere but what if a resident had to park out by the street and got robbed. I hope to God that NEVER happens to anyone, but if this towing company "Ideal towing" doesn't do their job, what are we to expect???? Well?”

“What a great home to come to.,lake side view.my grand baby love it here. I been here one year and i will be renewing my lease for another year. Great office staff. Alway make you feel welcome. Awesome maintence staffs Victor an Hyme always on time. Thanks # 2107”

“The office personnel is terrible!!!! When complaining about my upstairs neighbor's constant stomping across the floor ALL day and night I was told by the manager "they have lived here for eight years and noone has complained" Really?? I hate coming home in the evenings key alone what I have to endure during the weekends:( Instead of being my "haven" I am living in "hell":( I have asked for a transfer but office didn't even have the courtesy to contact me further. It has been pure misery for me here since I moved here in June. I am anxiously waiting for the end of my lease. I hope to find a complex where I am respected equally and my hard earned rent money is valued regardless of my tenure.”

“This is my first apartment and the experience has been great! Management has activities for residents and the online system the offer is very useful; since I can do everything online. I already had two friends move in here as well and they like it too! The apartments have washer and dryer connections and that makes laundry so much easier since i live on the third floor. Quiet place and our neighbors are really friendly.”

“I have lived in this complex for nearly three years. The website says it's the "best value in luxury apartment living." This complex is nowhere near "luxury", that's plain false advertising. If you compare rates listed on the website with true "luxury" apartment buildings, you'll see a large difference, and there's plenty of good reasons for it. When I moved in, I needed something inexpensive, but was not counting on all the maintenance problems & noise. The good aspects of the complex are that it is relatively safe, the grounds are decent, the exteriors look OK (although there are areas with noticeable rotting wood or mold) and there are units with washers and dryers available. The w/d are not inside the unit, but in a room attached just outside the front door. It can be hot or cold out there, but it is better than an outdoor or coin operated laundry. True luxury apartments have washers and dryers in the units. There is covered parking available - but it's *extra* per month. If you want a remote, that's another fee. The first problem I experienced was backwash from the sewage pipes which flooded up through the bathroom floor and bathtub. There have been regular sewage backups, 2 - 3 times a year. The AC water collection has flooded the floor in the dining room. There has been flooding in the parking lot after every rainfall the entire 3 years I've been here. It's about 6", enough so that the black part of the tire is covered. When I asked the manager what was going to be done, she said there was "nothing they could do". There has been flooding into the bathroom from upstairs, supposedly because the people up there didn't use a shower curtain. The ceiling was repaired, but I'm sure there's mold up there they don't want to deal with (they might have to spend money!) The water heater in my unit broke last year, causing major flooding in the kitchen, living room & bedroom. The way that was handled leads me to the next point. The maintenance is very slip shod. You're lucky if your request doesn't get lost because someone forgot to put it in the system, or whatever other excuse they tell you. When they have done repairs, they have sometimes been careless or caused damage. For instance, the water heater broke, the first guy said he had shut off the water, but it was still streaming into the kitchen. They had to send a second guy out who actually got the water stopped. Another example, when the faucet in the bathroom was replaced, the guy gouged the sink (which had previously looked new, and now looks trashy). When they had to repaint the dining room ceiling (water damage), I asked them to use a drop cloth on my china cabinet. They got paint on it anyway, even tho they wrote on the sheet that they had used one. I don't know if they lied or were just careless. The inside construction is poor overall. For instance, the bathroom & kitchen cabinets are made of pressboard. The shelves are bare pressboard, without even a veneer. They look trashy. The wood is soft & bows with the normal weight of dishes. Also, when flooding happened, the apartment was very humid. Pressboard humidity = even more sagging of the shelves. There is very little sound insulation. The pipes sound very loud, and you'll hear everything going on in your neighbors' apartments. You'll hear cabinets slam, thudding as they walk, the toilet flush, and people going to the bathroom. Yes, it's gross. The AC units are just outside the bedroom windows on some of the first floor units, and they are very loud. You'll hear people talking outside, even when they are at quiet, at all hours. Some people are very loud when they walk through the complex, no matter the time. There are some kids that play, running & yelling, until 11 or 12 at night at times. The complex rules say quiet time starts at 10p (just like the city ordinance), but these folks don't care. There was a really bad roach problem last year. The exterminator is out every week, but won't visit your apartment unless you ask through the office. There is no regular extermination in the units. One neighbor had a very bad roach infestation due to being filthy (I was told by the manager after the neighbor moved out). The entire building was infested, and badly. I'm talking killing a few dozen bugs every day. The manager's opinion was that "maybe" they would have to exterminate in the entire building. No kidding! You can't get rid of a building wide infestation unless you get the entire building, or the bugs just move to a different area. I think they were trying to get by on the cheap, rather than doing things right. The infestation took 4 months to really clear out. Finally, to highlight the flaky maintenance & uncaring attitude of the staff, let me describe the small lake caused by the water pipe break outside my building. This happened just recently, during a major state-wide drought. There had been water streaming up from the ground for a few weeks. One day, I saw the manager and pointed it out to her. She said she hadn't noticed it before. Since she regularly walks around the grounds, and picks up trash, either she's really non-observant or was lying. Fortunately, the pipes were repaired the next week, but the ground around it was left in the dug out state it was left in by the plumbers. No attempt has been made to smooth the dirt over or replace the grass, so it looks like a crappy hole in the ground. To summarize, if you need to live somewhere cheap, this place is cheap both in price & quality. Be prepared for the bugs, noise, and regular flooding. Get renter's insurance in case your belongings are damaged by flooding or careless maintenance.”

“Ok, so where do i begin? With the poor maintenance people or the office staff. We have been in these apartements since 2010 and i have had nothing but a bad experience after the next. They used to have trash pick up but recently cancelled it and all the dumpsters are located at the back of the apartment complex and i stay in the front. I have to put my trash in the trunk of my car to take it to the dumpster b/c it's so far away. they sealed the drop box for rent/ payments!! i don't get off until 5 and don't make it home until after 6 and the office closes at 6, which i don't know why. It's almost like they want you to pay late so they can charge you a late fee. The on-site gym has the same hours as the office which again is 9-6p. What's the point of that? I can't utilize the facilities b/c i work and don't just sit home all day. they really need to open their hours for the average 9-5 worker. My patio gate is missing a huge chunk of it and a skunk made it's way in there. Yes a skunk. They still haven't fixed it. the door to the patio doesn't close all the way. i have to lift it and then push it in b/c the maintenance has yet to come and fix the problem. Parking is such a joke! There is no parking for the people who don't live inside the gates. There is a church directly across the street and the patrons there park where ever they would like to and the management in colonies landing has yet ot do anything about it. don't you care about your tenants at all???I am counting the days until we move out of these apartments.”

“I cannot wait to move from this place. There are roaches morning, noon, and night - kitchen, living area walls/carpet, both baths. They even are getting into the refrigerator somehow. It's disgusting. You can't eat/sleep without worrying about them crawling. I think the main reason is the cabinetry, flooring, and appliances are soooo old. Instead of replacing, they just keep gluing and painting over. We are big swimmers and have always enjoyed a great pool. Neither of us will step foot in this one. It's overrun with disruptive kids - no way to relax. The landscaping is minimal, the parking is limited, and it's just your basic if you don't require much. The one good thing is that the noise level is almost non existant.”

“The (young) woman who works in the office can be very rude when the other mgr isn't working on the same day. This young woman (Alica) will be very kind when you are ready to sign the lease but beware, she can be extremly rude if you have any issues! (Especially once you become a resident). This young woman really needs a different job but definately NOT as an apartment leasing agent.”

“July 23, 2011, a few of the residents at these apartments were held AT GUNPOINT and robbed in the parking lot at The Point at Windmill Lakes. You can imagine how upsetting this was once word got around to the other residents. Apparently these villians went around all the complexes on Windmill Lakes Blvd. and did the same thing. A horrible tragedy, and traumtizing to the victims. So what does the management team here do? Nothing except blabber to all the other residents! DETAILED DESCRIPTIONS OF THE VICTIMS were being given to COMPLETE STRANGERS by the management team! Are you SERIOUS?! Not only are they further endangering the lives of their own tenants, they're proving what immature carelesse human beings they are! After the incident, the management team sent out letters to all the residents. The letter read somewhat like this "We at The Point at Windmill Lakes are responsible for nothing. You are responsible for your own safety. For a minimal fee, we will replace the locks on your door. Get to know your neighbor." FIRST OF ALL, nobody had a home invasion. They were held at gunpoint in the freaking parking lot! For the ridiculous amount they charge for rent, they sure as hell can hire an $8/hr security guard! Basically, I can't believe the carelessness an uncaring behaviour of the management team here. The leasig office girls have ALWAYS had bad attitude problems, and I've never complained because bad attitudes are one thing, but total disregard for your residents and their well being is another! And believe me when I say they overcharge for these apartments! ------ RIGGED! And the lake looks horrible! It's more like a swamp than a lake! Just grounds for mosquito breeding now. I feel bad for the poor ducks. That lake is NASTY! I can't wait until my lease is over. I'm moving over to Windmill Landing, which is reasonably priced and beautiful! NOT ------ LIKE THIS PLACE! And it's hard to get into that complex, WHICH IS GOOD, because trust me, it's obviously not hard to get into this complex. So hey, if you're looking for a wasp infected, mosquito breeding, over priced ------ rigged apartment, then this is your place! Good luck getting held up at gun point!”

“There is no way in hell I'd ever go back to this place. If you're trying to save a little money on rent (like I was), it's not worth the savings. It's cheap for a reason. The tenants are ------ and lobrow. There were constant break ins and car jackings. Management has a major attitude problem and is absolutely useless. Don't let the nice outside appearance of the apartments and fake reviews and comments (made by the manager Marissa) fool you. We signed the lease when there were MUCH better managers. They were very friendly and were always on top of things. If you look at the old reviews, they start out okay but get terrible starting at 2005, around the time management was switched. It was a great apartment complex when we first moved in but we had to leave due to the downgrade in quality. One positive thing I can say is that the complex is zoned to Laura Bush elementary, which is an outstanding school.”

“Property manager has a bad attitude, no help what so ever. Property is well kept on the outside to be an older property. The inside has rodents inside the walls and in the kitchens. Property manager never takes responsibilty or trys to solves the problem, she loves the blame game. She is rude and disrespectful. Cant wait get out of this hell whole!!!!!!!!!!!!!!!!!!!!!!!! Safety is a huge problem according to the notes I keep getting on the door. Break-ins cars and homes and shoot outs!”

“We've been here for over a year and things have always been until they keep changing office staff. (Thank goodness we have moved out already.) Everytime I put in a maintenance request it takes them over a week to fix something if not longer. I think the issue is the office staffs lack of responsibility of turning the work orders over to the maintenance crew. Maintenance has always been 100% before this new leasing staff and manager took over. Rent is going up... And for what??? This place isn't getting any better so why is it increasing? The children that run around here damage property and ride their bicycles on sidewalks not caring if someone is walking on them or not. Roaches are abundant in this hell hole. I'm almost afraid that one will crawl into my ears or mouth while I'm asleep. Occasionally you will see one of those big Texas sized nasty roaches. The new manager won't even get up from her desk to help you, if she sees you waiting for a leasing agent in the office. She won't even have the courtesy to say that someone will be with me in a minute. I really miss the old manager. She always had kind words to say and always had fun activities for the kids. I'm just ready to move. Also some of the neighbors have absolutely no respect, they blast their stereos loud with the bass beating up against my walls. Its annoying. The walls are on the thin side. The only good thing about this is knowing that my lease is almost up. Definitely not renewing it.”

“I can't say much because I'm a first time renter and I've only lived here a month but so far so good. The leasing office staff girls aren't exactly the most emotional people I've come across but I'm pretty bland at my job too. They've never ONCE been rude. Maintenance has come on a timely manner. The maintenance guy they have here is a cool dude. Always friendly and thorough. I had a couple toilet problems but apparently that's pretty common. The lake is gorgeous and the rent is reasonable. For everyone who complains about the duck poop, you knew there were ducks when you moved in. What, did you think they have a litter box? I live on the third story so it's not like I have to worry about anyone breaking in, because who wants to climb all those stairs? Parking past 10 pm sucks because everyone is home and it's first come first serve parking. But I've seen worst. Everyone here is quiet and keeps to themselves. I barely found out yesterday that I have a neighbor. If you want to live in a very quiet complex I would recommend this place. Sometimes it's so quiet I wonder if people actually live here. Or maybe it's just the apartment I live in. Either way it's an awesome place.”

“I can't wait till my lease is up! These apts r just horrible when I 1st moved in we had break ins every month and gun shots and the people that live there besides a few of us are ------ and disrespectful and the. Parkind sux! And the office manager. Does nothing about problems there or threts! So don't let the lil lake fool u! This is a bad area and all the apts r bad down in windmill lakes especially The Point!”

“AMLI at the Med Center is not bad. Compared to other complexes I have lived in it is pretty comfortable. It's expensive, but the apartments are nice and of decent quality. However there are some major draw backs, mostly related to safety and security, and as a result I may not renew my lease again this year. Safety and noise are a big issue. There are frequent break ins (homes and cars) and I see many suspicious looking people wandering the complex at night. They have gates but people tailgate in behind one another to get in and as a result the gates don't do much to protect the residents. I have a group of college age guys who live above me who frequently make lots of noise, jump around and throw things in the middle of the night, sounds like a herd of elephants and so far management has not been able to do anything. Had to call the police on another neighbor after hearing multiple incidences of domestic violence and fighting in their apartment. Parking is a pain, many people take up more than one space in park in emergency zones and nothing is done to reprimand them. Maintenance is hit or miss, some issues are fixed immediately but others take weeks of hounding in order to get action to be taken, the maintenance people are pleasant and polite though. No "courtesy patrol" -- occasionally there will be a rent a cop stationed somewhere in the complex, but not a consistent thing. Overall the complex is not terrible. The apartments and grounds themselves are very nice and I enjoy my apartment home, I am just not satisfied with the level of security and the high noise level disturbs me.”

“I am definetely not renewing my lease here anymore. I am fed up with no parking spaces. Can you imagine, you rent a place but you have no where to park your car'' Also, there's been many break-ins and although they added a security guard on site. They do nothing. Just sit in the car. Many times, as I am entering the apt complex through the gate, there are cars in front of me waiting for someone to open the gate for them. I've even seen cars enter through the other gate that people leave the apt complex through and the cop sees this and obviously he must know these people do not live here since they cant open the gate; yet he does nothing! I am also fed up with management. They constantly enter my apartment without my consent. I specifically tell them come on Friday because I will be home and although they say yes, they show up on Tuesday when I am not home. They dont call to tell me they will be coming or anything although on the amli website, it says they will not enter any apartment without the tenants consent. I have filed a trespassing charge and complained about management and I will tell everyone I meet not to move here. Neighbors are loud and use the pool area at 2 am in the morning even though it clearly says no one should use the pool and be loud beyond 10 pm. Kids play with the ball and ruin the mailboxes. I've complained many times to no avail. The list goes on and on. Just read other reviews or if you dont believe me, come live here and you will be the next writing a negative review.”

“When I moved in I made the mistake of not viewing the apartment first. BIG MISTAKE. Always look at the apartment before deciding to move in. The tenants before me were NASTY. There were roaches everywhere! They decided to come out as I was moving in and I don't mean a little roach here or there. I mean roaches on the ceiling, floor, walls, tv, boxes. Anytime I placed something down on the floor roaches would attack it! My son had roaches on his head. They were crawling in my boxes. I was beyond disgusted. I had to place my things outside on the balcony and cover them with plastic because it was raining. We had to go back to our old place and sleep on the floor. I got up the next day and bought several roach bombs and placed them in each room of the apartment. I had to stay at a friends house for a week because I would not stay there until the roaches were completely gone. They did reluctantly repay me my $60.00 dollars I spent on roach products. They took of a week on my move in day. But service calls are sometimes slow, the crime around the area is not good, the neighbors that live below me are loud and like to have others over that curse at 9:00 and 10:00 o clock at night. The apartment is decent for a couple of students but if you are a family, don't stay. They don't have a grace period so if you are one day late, you get fined, they change the gate code every month which is annoying as hell because sometimes they don't change it in time or you forget the new one.”

“I have made the Point at Windmill Lakes my home for the last 10 years and this staff we have had for the last 4 years is the best very friendly ready to help any way they can you know I had to move out due to IKE I came back because this is my home my apt was made 100% new and this is a great place to call home it is quit and I live near the pool. The Manager and Assistant have done breakfast at the gate also pool party and Thanksgiving dinner cooked my manager herself. This is a very good place to call home I highly recommend.”

“THESE APARTMENTS SUCK AND THEY ARE VERY VERY ------.”

“We've been long time residents at CL, and have never had issues with management until this new lady was brought on board. She made 2 mistakes on our account and is now trying to cover them up. Called corporate about this issue, waited 3 weeks, still not called back even though I've called 2 more times about this. Nobody seems to care. The other 2 leasing agents have always been kind & helpful whereas dealing with the manager is a pain, and she has a short fuse, loses her professionalism. I am not the only one who has experienced her bad attitude either. When we first moved in the overall rating for this apartment was 52% if I remember correctly... Now it's at ZERO. That says a lot about a place. Also parking is a mess usually, my car was hit on the back end while parked here, sketchy people out late at night, roaches, roaches, roaches & lots of AC issues. To end this review on a good note, maintenance is extremely prompt usually & fixes things right. The pool is normally clean all year round & our neighbors are nice.”

“This used to be a really great place to live. Over the years, things just changed. I can honestly say that I never experienced any safety issues or issues with management in my 4 years there. The issues I had pertained to things like repeatedly getting my apartment flooded by an upstairs tenant (several different tenants), tenants throwing trash all over the premises, and bugs. I especially grew to dislike the washer and dryer being in the outside utility room because the room would always get taken over by wasps. Also, parking can be an issue if you get home late. The building and appliances are also very old and I was ready for an upgrade. Maintenance will tend to your issues quickly upon request. You can get pest control if you request it. However, I had issues with getting that taken care of because I have a pet. They will not treat your unit if you have a loose pet inside of your apartment. I've learned to just do it on my own using industrial strength stuff once per month. Perhaps the new management will make some needed improvements. It's not the worst place.”

“I have lived here on and off for the past three years, first was there for a year then moved back home then moved back. I have not had any problems. Parking can be a pain from time to time but that is anywhere you live. There have been a few break ins but again that is going to happen everywhere. Everytime I have a mantiens problems they are always fixed in a timely manner. Its a very quite and divrse community, I feel very safe living here.”

“Been here since 12/31/09 and have had roaches since day one. My friend called me and told me there were roaches crawling in the sink while I was getting the truck loaded. I called the office and they said they would be gone in a couple of days since they had sprayed. I am a total neat freak but needless to say they are not gone and never will be. I should have just said screw it then and not moved here. The staff is also rude and so is the central office. They don't care about the tennants as long as you're paying your rent. I will be moving as soon as I find something else and I'll see them in court if they give me a broken lease. So unless you like roaches no matter how clean you are. Keep looking and don't come here. You will not find what you are looking for. Read more: http://www.apartmentratings.com/rate/TX-Houston-Colonies-Landing-Apartments-609262.html#ixzz0nVWYbahp 5”

“I dont understand how this place could get bad ratings.. I have been here for over an year now and i have never seen or been in a complex that actually gets their residents involved in family oriented activities. The management has been superior from what i've seen and heard out here. If i need any assistance they give me a date and set time or it gets done the same day, so for pple to say they don't well thats an issue you and management have. The ladies in the office are very polite and foward with you, which is a plus in a sense of professionalism now a days. Overall its a great place to live for any familiy, couple, or singles.”

“In Oct. 2009, I posted the following in response to one of the reviews, BUT, that response is only visible under the original review, soooooo, I'm reposting it and adding and UPDATE: Date: 10/04/2009 Yes, safety IS more important. And if you'll notice, the "LOVE this Place" posting was posted in 2007 when Management cared, lived on the property and residents could talk to management about any concerns. Current mgmt doesn't live on property, and could care less about anything residents have to say. And to top it off, they aren't the smartest tools in the shed. Ignorant, clueless, stupid twits! Gotta post anonymously - gonna renew soon for 6 months till I get my house. UPDATE: I ended up renewing for another year, BUT, NOT because this is the greatest place or anything. I renewed because I do like my apartment and didn't want the hassle of moving yet. Management continues to be a pair of brainless twits that lack all common sense and don't care about the residents one way or the other. Can't imagine why they are still here except that people don't complain anymore because no one on the corporate end seemed to care that the residents were complaining and never did anything about it.....so people (the residents) have a "why bother and waste my time" attitude. They complain to each other, but that's as far as it goes. If management or even the corporate office DID care about the residents and what they think, they would put out a resident satisfaction survey.”

“I love the apartment it is quiet and peace, I just have to said that the new manager is is a stupid Puta and she dont have any Idea how deal with the resident. The apartment must fire her as she is not professional. But after that everytthing is good i Like Isla she is a nice woman who knows how to treat the residencial if I was the owner of the property I will give the position for manager to Isla.”

“I have lived here in these apartments since may of 09.Very quiet community and management is very nice. The only thing that I don't like about windchase hamlet is that the eltric bill has ran about 300 dollars since may. it is a very nice quiet apartment complex. 00”

“Break ins, gunshots, and RATS! DO NOT come live here unless you want to deal with all of these things and a management that doesnt care. Car broken into with-in the first weeks of living here. RATS! not mice RATS! Avoid this place at all costs.”

“I moved here in July of '08 and wanted to put up a good review counterbalancing the negative one that was posted in January. My guess is the same person who wrote that one then commented on the most recent review of a new resident. I find it suspicious that the person lived there 7-8 yrs if their experience was as terrible as they say. Why not move after the first year when your lease is up? I'm going to focus on the possible negatives, specifically those mentioned in other reviews and why they're not problems for me personally, but that a new resident would want to consider before moving in. This may seem to give my review a negative tone, but I would recommend this complex for anyone willing to sacrifice internal looks for price. I have only had one disruptive problem, and that was recently with a (new?) noisy neighbor. I complained to management and they put a lease violation on the resident's door the same day. I haven't had any problems since then. According to the lease if you get 3 violations, your lease can (will?) be terminated. The appliances are indeed old. This was one thing that made me very wary of moving in, and before I signed the lease, I made sure maintenance would respond promptly. However, none of my appliances have stopped working in the time I've lived here. I live in the smaller 2 bedroom apartment, and the refrigerator is on the small side, so I'd recommend you take note of that if you're going to have multiple residents. The apartments are not well insulated, and noise travels easily inside->outside (but not vice versa), and the electric bill may be a little higher than you're accustomed to, but mine was comparable to other apartments I've lived in. For free cable/WD and paying about 650 a month for a 2 bedroom, I'm willing to pay a little more for electricity. They divide the water/trash bill up amongst the residents and you pay by apartment size. My monthly bill for that averages about $25. I'm on the second floor and don't have any problem with bugs. But I never get a ground floor in Houston because of all the insects. Take note that because the apartments have so much for so little, you're probably going to have neighbors who aren't exactly upper middle class. As a lower-priced complex in Houston, there are several black residents and -------- families. However, I have not seen any of the "hoodlums" another reviewer claims live(d) here. I've seen several racist reviews/comments on other Houston complexes, and I hope that wasn't one of them. I also know a couple of very old white people who are quite comfortable living here. (I do know several complexes went to hell after Katrina, but in most places that has been taken care of by now.) I personally haven't had any problems with crime, but there's crime everywhere. If you're going to live in an apartment complex in Houston, don't have valuables visible in your car! Common sense, people. There are several younger people, so it wouldn't surprise me if some were smoking pot, though I haven't personally seen them. But if they are, it's certainly nothing compared to your average college campus. Go walk through the halls at the Rice dorms some weekend... Honestly I'd much rather have neighbors smoking pot than being drunk and disorderly. The complex is tucked away nicely and is gated, so you'll probably avoid the crime you would get by living in some place just off Westheimer. There was a period of time where one of the gates was having issues, but that was several months ago. There are several families and people are always moving around during the daylight hours which in my opinion makes the community safer. Be smart and get renter's insurance (which you should get no matter where you live). There was a sexual harassment crime in the complex a while ago, and management put notices on everyone's door with tips to avoid being put in a situation where something like that is possible. (Basically telling people not to be idiots.) I don't use the pools, so I can't comment on their cleanliness. That's everything I can think of at the moment. If you don't mind that the interior of your apartment, especially the appliances don't look new and spiffy, I would definitely recommend this to you. Keep in mind that because of the cheap price, you may be surrounded by those for whom this is all they can afford. Crime happens everywhere, always check crime reports for the past year or so when moving somewhere new. I passed up one complex because there had been three murders there in the past three years...”

“I lived there for about a year and it was horrible. The old management was wonderful but once the new management came in everything went down hill from then on. They would leave the pool open ALL night when it was suppose to be closed at 10 which would cause a ton of people who dont live there to come in and make noise until 3am. On top of that there was a wasp and yellow jacket problem big time in my apartment.They would leave the gate open all night so anybody could comes in and my neighbor told me how she was robbed in her own home. There is trash all over the yard which the old manager had maintaince guys pick up because its part of there job but when the new managers came in they could care less because they dont even live there so they dont care what it looks like. Then when I was finally leaving they charged me with these crazy leaving fees. So people who live there and are thinking about all I have to say is be prepared”

“never had any complaints and the management team is really nice and helpfull, they go way beyond their line of duties. Maintenance has been there for years and they get it done!!! i have lived here for over 2 years and Im only moving out to buy a House, or else I will stay!!!”

“A few weeks ago, a circular went around about Gunshots and break ins. That is it for me. I am not renewing my contract. See strange people around on weekends loitering around doing nothing. Others playing rap music. I really miss the previous management that practiced a zero tolerance policy. One wonders if present tenants are being screened for their criminal background.”

“Well, my boyfriend and I moved in about two months ago and we love it here. We haven't had any problems with the management or anything. THe maintenance people are really nice and friendly. We did have some small bugs when we first moved in, but we think that's because there wasn't anyone living here for awhile. I don't know. But they are really timely in fixing things. There are a lot of kids, but they pretty much occupy themselves. Kids are Kids, I don't mind them. After Hurricane Ike, the apartments held up very well. ONly the fence fell down and the carports were loose. BUt the management and maintenance are out there working on it everyday. THe apartments are also connected to the commercial electric, so our power was restored within 8 hours of the hurricane, I think. Also, I like that the apts play different things with the tenants. Like we play bingo for 50 dollars off the rent, and they have raffles, and the weekend before we moved in they had this big luau at the pool and gave away a bunch of prizes. I don't really know what else to say. I just really like it here. Everyone pretty much minds their own business. My neighbors are nice. Not bad on parking, I always get a spot infront of my house. THey let my paint my apartment, which I LOVE! we have a 2 bedroom and its really affordable. I just wanted to let people know that this is a good place to be, in a good location. THere hasn't been a review in forever. So, just. They are good apartments. So far.”