All 25 tenant reviews.

“I have lived here for 1year and have had multiple issues with HOT WATER. You will not get an answer, the crew will not notify you of problems, and you are left to take care of bills though they show no responsibility to fixing. The boiler has been down for months and you will have to get a hotel to get amenities that is provided by apartment complex”

“THE PRICE FOR THESE APARTMENTS ARE RIDICULOUS. IT'S ROACHES EVERYWHERE THEY ONLY HAVE RESERVED PARKING THAT'S $40 OTHERWISE IT'S NOWHERE TO PARK AND THEY TOW YOUR VEHICLE. THE WATER STINKS AND THEY'RE ALWAYS TURNING IT OFF THE SINKS DRAIN SLOWLY. YOU CAN FEEL THE HEAT FROM YOUR NEIGHBORS DRYER WHEN THEY'RE USING THEY'RE DRYER IT AND THE TRASH PEOPLE HAVEN'T PICKED UP TRASH IN A FEE DAYS TRASH CANS ARE OVERFLOWING. I HATE I MOVED HERE I'VE BEEN TRYING TO MAKE THE BEST OF IT BUT I'M READY TO GO AS SOON AS MY LEASE IS UP I'M GONE. ALMOST $1700 MONTHLY FOR THIS BS!”

“DO NOT MOVE HERE WHATEVER YOU DO. This is BY far the worst place I have every lived in my entire life, and I’ve lived all over Houston is even worse parts of town. This place just does not care. Trash always everywhere. All over the complex, in front of my building and falling onto my porch. They are CONSTANTLY in everyone’s apartments. 3 times this year for “random apartment inspections…?â€� So basically just to be nosey. They are redoing the outlets right now and requested that all furniture be pushed to the center of the room for them to work. Then I asked if anyone from the complex would be walking through with them to make sure nothing goes missing. They said “no, we just give them the key, but we’ve never had any problems with the crew beforeâ€�. The apartment manager LOVES TO doge calls. I’ve placed countless complaints and work orders and nothing ever gets done. They lost the lease agreements and started random charging more half way through the year for other stuff, apparently. I have never lived in a worse place or been so constantly furious over a complex. I went years without talking to any management or having issues with my previous places of living and man has that changed. Save yourself the headache and don’t move here. Lots of stray cats and people that let their dogs poop all over the place. Inconsiderate neighbors combined with A-hole management. Avoid like the plague. We’ve been dealing with the water turning off every single day. Every. Day. AND ELECTRIC in and out. Plus the heater hasn’t worked in a week and a half during the arctic freeze of all times. Like 4 days before Xmas. And it is the 28th and it’s still not fixed. Put in multiple work orders. Called multiple times. One girl in the office had the audacity to say the work order was in their hands 2 days before Xmas. Never got fixed. Called the office the day before Xmas and they were gone. Then I got an emails saying it was completed even tho they never fixed it. I HAVE NEVER IN MY LIFE HATED A PKACE SO MUCH.”

“Apartment is horrible the people in the office don’t know what there talking about both new and old owners. They don’t tell you when you sign that you rent each month can change. Since the new owners been here they say “waterâ€� went up but they are just raising our rent to fix repairs. On one side of apartments some buildings are sinking and leaning . The water gets turned off during the day all the time. Apartment has cameras for no reason and they do not care if someone steals or vandalize your property. The manager is sexest and racist. Do not rent here ! They never follow through with pest control and people are dirty out here and leave trash on the ground and there dogs ----.neighbors are loud and ------ and stay fist fighting like there in Middle school.”

“I am very disappointed with this complex. I have rats, roaches and half my apartment has power and it could have been prevented if they actually took the time to handle the electrical work on February as I been requesting. I refuse to use the bathroom in the dark because I don’t know if a rat or roach will crawl on me”

“I agree with the dude first comment VERY NASTY The pictures that they advertise are NOT How the apartments actually look , I’ve never lived with so many roaches never lived in a apartment where all the appliances are ------- ---- something is always coming apart for example the shower rod always full when I’m pulling it back to take a shower the little thing you put your BIG And LITTLE Towels on always falling apart PLUS The tissue holder just I’m so over these APARTMENTS I CANT WAIT TO LEAVE !! 0/10 WOULD NOT RECOMMEND I will be breaking my LEASE Because I simply can’t live in there conditions with a 3 year old son just last week we had to go without water for a whole ------- week because they said that little --- “freeze stormâ€� messed the pipes up 0/10 WOULD NOT RECOMMEND dishwasher was nasty and dirty with roaches and bugs the day UPON MOVE IN The sink to the side of the disposal is so nasty looking we have to keep it covered we had to clean it. Ourselves because the day upon move in it was still fairly dirty floors not whipped or mopped bathroom dirty etc etc DONT DO IT AND MOVE HERE”

“Son unos departamentos sucios, viejos y caros, ademas salen vivoras y estan llenos de cucarachas, y hay demaciados gatos y perros, el poco personal de mantenimiento no hace bien su trabajo no limpian y son unos huevones, ademas el estacionamiento no esta techado no quieren gastar ni un dolar en nada no hay plantas ni pasto pura suciedad. El nuevo staff incluyendo a la manager son unas viejas despotas, groseras y malencaradas, quise hablar con la manager, me dijeron saca cita, llegue a la cita y nunca fue para darme la cara, sus gatas me atendieron por ella esta vieja se cree presidenta pero no fuera para firmar contrato porque hasta te ponen alfombra roja. Ademas siempre me estuvieron robando dinero en el pago de la factura de agua, se paga mas de 100 dolares cada mes, ni en una casa se paga tanto. Tambien todo el año tienen la alberca sucia y cerrada y con miles de reportes por los inspectores. Y si quieres ver a los policias constantemente te recomiendo vivas en este lugar, aqui encontraras robos, asaltos y mas.”

“Just moved here.. backed up dishwasher, stinks the whole apartment, rodents, roaches, tub peeling, sink stopped up, too noisy. One side gate always open... other side gate always closed and secured. Have plenty of pics but only let me post one. Just moved here in October, scared to bring furniture inside.”

“The complex is old, but decided to rent a renovated unit. Units are affordable and I got granite in my place! I wanted to stay in this area since it is just west of the Heights and close to the Galleria area.”

“Only lived here a short while, but saved a bunch compared to my last apartment less than a mile away. I have felt safe here during covid. The staff is always wearing masks, especially when someone comes to my unit to fix something.”

“Been here for 4 years through multiple management companies. These new owners are finally improving the property. I still have issues from time to time but they are generally taken care of within a day or two.”

“Constantly dealing with people's things... These apartments need to start doing serious consequences. People having 3 families in a 2 bedroom and 1 bathroom apartment with multiple cars and names aren't on leases. So actual hardworking people have no parking spaces and forced to pay almost 30.00 .”

“If you want to have the WORST experience ever with staff & maintenance move here but if you don't just RUN. These apartments are literally falling apart inside & out. I am tired of having the same issue & for it to not be fixed. Every time it rains water comes into the walls through the outside of the building & mold has been created in and out of it. Keep in mind I am now 8 months pregnant worrying for my kids and I's health. I am praying to get this issue fixed because I've been reporting it for the past year now and I will not tolerate this anymore. I DEFINITELY DO NOT RECOMMEND THIS PLACE TO ANYONE.”

“The only staff worth a darn is the maintenance team. I know this, because the only time I have ever been able to reach a live human when calling the office is where I request a maintenance emergency. After waiting nearly 5 months to get a mail key, I finally left the maintenance team a voicemail (and probably not a nice one, which I regret) and within an hour I was given a key. Mind you, I had called the front office about this issue numerous times, and never received a call back nor an email, nothing. No one even bothers to pick up the phone (I noticed an older review mentioned the same issue). Upon moving in, we were never allowed a proper walk-through. There was supposed to be a member of the office staff walking through our apartment with us, and that never happened. They ended up giving my husband a checklist while I was at work, which he turned in, and nothing was ever heard about it again. Admittedly, this was a bit of a red flag. However, my husband and I were desperate to be out of our previous living situation; the price was right and the location was great. There wasn't too much damage so we didn't think anything of it. Fast forward about a month, and the is a car camped out in the fire lane directly in front of our unit. This means if there had even been an emergency, the fire truck would not have access to our unit. I called the front office about it and left a voicemail. I did this several times a week, for months, and never got a response. Eventually I reached out to the fire marshal and, while the process was tedious, I got it taken care of. But this legitimately took months of me trying to get a hold of them, to no avail, before I took it upon myself to reach out to a higher authority. I will mention this took place during the onset of the Covid crisis so I couldn't simply walk down to the front office. We were told that, although closed to the public, the staff would be working and available. Not once during this time was I able to speak with a human being. I called right when they opened, I called before lunch, after lunch, during lunch, right before they closed... they simply were not picking up the phone. We did not know at the time, but while the front office was shut down, the pest control service that we pay for monthly was paused. As soon as Covid hit, we started getting bugs in our sinks. This lasted for months until, like magic, the office staff was brought back (temporarily, they ended up shutting down again) and the bugs were gone. So essentially we paid for a service for three or four months that was inactive during that time. This sounds to me like theft. It was shortly after the office staff came back, and I still wasn't getting a hold of anyone, that I thought to leave a voicemail for maintenance to try and get a mail key. This was my one and only successful interaction with the Bayou Park / Bend @ Oak Forest staff. At the beginning of the Covid crisis, residents were told that the $30.09 fee charged for paying rent online would be waived. The first month it was not waived, and I had to pull teeth via email to get the amount credited to my account. Again, never was I able to speak with anyone. It wasn't until I found someone's corporate email and cc'd any and all people I could, that the issue was resolved. Corporate also cc'd me, instead of bcc'ing me, on an internal email telling the front office staff to call me. Did they ever call me? Back in August, I went online to pay my rent on the first of the month, as I do every month, and the amount of my rent was not available. I could only pay for my utilities at the time. So I paid it, incase they would come back and say that I didn't attempt to pay my rent. On August 3rd, I logged back on, and there was the remaining amount for my rent. Which I paid. Both times I was charged the $30.09 service fee - I am in the process of having this credited to my account; however, as I mentioned above, they are transitioning from Bayou Parc to BEND at Oak Forest and, interestingly enough, the person I was told to reach out to via email is no longer on staff.... I saw another reviewer mention bugs. Aside from the flies that showed up during the start of Covid, although thankfully we haven't seen too many German cockroaches (one is enough and we will be doing a thorough fumigating of everything we own before moving out) there are all sorts of little critters and water bugs that like to show up through the plumbing. When I tell you that this is the least of our troubles with this apartment complex, please know I do not say that lightly. Had we noticed any bugs during our walkthrough, which I am sure we would have had we been allowed to do with a member of the staff, we would never have moved in. On top of everything, the front office staff is incredibly rude. While the manager/asst manager (I'm honestly not sure what his role is but I will not name names on a public forum) was nice enough in the beginning, obviously he was just trying to get us to sign the lease. Every single other person in the front office I have had the displeasure of speaking with - which is maybe twice since we moved in 7 months ago - has been less than a joy to speak with. Admittedly I probably was not the easiest person to speak with,either, but after having been treated the way my husband and I have been treated, I could care less about my own attitude. I truly do feel for the residents of Bayou Parc / BEND @ Oak Forest who are being taken advantage of and not realizing it, or who don't have the time to vent on the internet, or who simply cannot afford to go anywhere else. ADDITIONAL ISSUES - Trash constantly strewn about the parking lot - Parking lot constantly filled up, I sometimes have to park a unit over - Another unit had a whole tree fall down in front of their window during a storm a few months ago. Tree is still there, toppled over... - When we moved in, the gates were left open. Now it's a 50/50 whether or not they will be open or closed. - I am mentioning a lack of communication again, because it is truly that awful - Both my bathtubs were painted over? And now the paint is peeling and is quite disgusting, there's nothing i can do about it except let it peel all the way off and then will i get my deposit back??”

“Look these apartments are horrible. A/C works when it wants to, sinks that don't work, cabinets falling apart, BUGS AND MORE bugs, no parking..... You get the picture. No one cares not Property Management nor Corporate. Still have same issues since we moved in back in December. Don't believe all the five star reviews I was in the management office when they were Recruiting People to write good reviews.”

“In the middle of this pandemic they are having people paint the apartment above us. We called the office they blew us off. Told maintenance man he blew us off. Money hungry sobs. These place doesnt care about people. Only the are dying from this virus”

“I don't think Portico cares at all about anyone just that they get their rent check. You're just a person living in a unit for them. give them their rent, and leave them alone. That's their mantra so do yourself a favor and look someplace else.”

“I've been living in Bayou Park since 2010. My son and I, including my father who came here because of Katrina hurricane, have been residents here and have always been giving great customer service. The staff including maintenance are all professional and efficient workers. I wouldn't and don't want to live anywhere else.”

“Very good and peaceful friendly neighbors and clean. The staff is very nice and courtesy . The staff is the best. They really care. I am very happy to be part of this community!! I can give you my word that you will be happy to live here. The maintenance is good too. They come in a decent timely manner.”

“Extremely hard to anything repaired! I've been trying for months to get the a drip repaired in the master bed room bathroom repaired! most tenants allow children to dispose of garbage therefore it is not done correctly and garbage as well trash ends up on the ground around the recepticals not in them and it looks awful!”

“It's Horrible, my apartment is falling apart and it takes forever for a job to be completed. I have a list of tasks that needs to be completed in my apartment and they are still pending. I regret choosing to stay here & this will be the only lease I sign with this place.”

“It's an older complex, with tight quarters. The units are cozy and the property is pretty quiet. The neighborhood is amazing with tons of amenities around. The property is kept clean and maintenance requests are answered pretty quickly.”

“It started off bad they put me the apartment my sister had just moved out of due to issues she was having with it (I did not know it was her old apartment)when I found out I brought it to their attention I was told everything was already taken care of (Not True) it took a week before they even came got most of the issues fixed still waiting for one last thing it's already been 2 months hopefully it won't be much longer...”

“I moved here in late May. Towards the end of June I noticed a leak in the ceiling of my closet. I reported it immediately but it still took several days for anyone to come look at it, even with me calling every day. I was told the issue was with the AC unit on the roof. The leak got worse, filling first half a cup over 2 days then filling a bucket every day. The leak also caused a 1ft. square of the ceiling to sag and grow mold as well as soak the wall and grow mold on the floorboards. It was 3 weeks before the leak stopped and at that point the AC stopped working for a week. It took another 2 weeks after that for them to finally repair the hole in my ceiling. During all this, I called many times and went to the office in person several times just to get a status on the repairs. Several times I was told my repair order had been closed out - even when my ceiling continued to leak and grow mold on the drywall. At one point I found out they had forgotten to call the contractor to come repair the hole in my wall. I was told at one point that I would be granted some concessions on my rent for the month and a half of inconvenience, once the work was completed. That never happened and several messages and emails regarding the issue have gone ignored. Management seems to communicate poorly and to be disorganized at best. Maintenance has been mostly lazy. There's also been multiple plumbing issues in my building that have lasted a week at a time. Grounds keeping on the west half of the complex does not appear to be a priority.”

“I love living here and so does my dad. He's been here since Hurricane Katrina. The neighbors are nice and maintenance is AWESOME! The only thing that gets under my skin is the talents who done pick up their dog mess.”