“Hola estoy muy decepcionada con estos complejos de apartamentos resulta que cuando vine aquí todo estuvo perfecto con la señora Ana que es la manager el primer día todo muy bien resulta que te dicen que tienen que pagar por la aplicación oh money orden,resulta que tuve un percance con la aplicación que ellos dan trate de pagar mi renta 1263 me decía pruebe con otra cantidad debido al internet que estaba fallando pusimos 630 y luego la otra mitad final pudimos pagar todo pero por los varios intentos la aplicación generó un cargo de 365 dólares fuimos a la oficina porque no se me hace justo lo explicamos y supuestamente nos dijieron que hiciéramos un arreglo de pago la Ana a mi esposo de 70 dólares más aparte de los 1263 ayer llama la otra señora que trabaja ahí que muy despotamente cuando llegó se rie y me dice que bueno que viniste mira el cargo sigue subiendo le digo como y porq no porq no aceptan el arreglo de pago de la manager sometió y mi contesta fue desde el día 2 de enero al 23 ustedes no pudieron decirme oh poner una nota para que no siguiera subiendo el monto de dinero y me dijo no se va a donde están la manager se empieza a reír hablar en inglés por detrás de mí y vuelve ya me puse molesta y le dije te voy a seguir pagando solo renta no me recargo y me dijo te llevaré a corte le dije perfecto entonces gano yo porq todas las evidencia me dijo ahora no te voy a bloquear los pago a la renta para que te vallas de aquí la señora es muy despota si al principio de entrar me tocó con ella jamás vengo aquí 1263 que no hay nada aparte la luz fumigación que nunca realizan y entonces se te ríen en la oficina pero seguiré buscando que alguien me de razón”
— 13502 N Thorntree Dr · Houston“My time was waisted for the time being there, its not a safe environment for anyone to live in a society where thieves break into your so call home. I did file a report and guessing the cameras weren't even working. Also my family and all the neighbors had experienced an assault where someone broke in and the tenant almost lost his life! Its' sick how Ceci was calm about the whole situation and reported to asked me to remove my review. Well here I am making it known to everyone making sure they don't commit the same mistake as I did. I am also very upset due to the fact they reported to my credit burial for a broken lease, where I did my time in HELL!!!!”
“I recently moved in December of 2020 as my first apartment and have loved living here with my 2 kids. Ceci and all the staff are very helpful especially with the move in process. It’s quiet and always kept up with on the grounds.”
— 13502 N Thorntree Dr · Houston“I'm very happy living here at Thorntree Apartments and was treated very well since day one. Ceci made my application/ move in process super easy and helped me every step of the way. Property is kept up and quiet. Definitely would recommend this place to family and friends.”
— 13502 N Thorntree Dr · Houston“I am very happy at my community. Everything is nice and clean and very quiet. Maintenance is taken care of in its timely manner and the office staff and are very kind and will go out of their way to help with any type of requests. I will definitely recommend Thorntree as your new home. T, Jackson”
— 13502 N Thorntree Dr · Houston“Through these recent times of uncertainty Thorntree Apartments has been a place of comfort! I am thankful to be in a place where the staff cares! Making sure residents are kept healthy and safe and strong as a community. They have really taken the necessary precautions!! It's also conveniently located near essentials! My family and I are grateful for our home. Will recommend!!!”
— 13502 N Thorntree Dr · Houston“Thorntree Apartments is my home! I have lived here almost 2 years and it has been great! I love the staff, always helpful and neighbors are great. Very family friendly and quiet. Love my community. And definitely right now with this whole covid-19. They are making sure residents are safe and maintaining the grounds to be hygenic and safe for us all.”
— 13502 N Thorntree Dr · Houston“Thorntree apartments is a wonderful community and I would highly recommend it ! It is a very family-friendly community! The staff is great! The manager Miss Ida and her team Ceci and Perla are very professional very caring and always willing to help their tenants! They are the best!!! The maintenance team is also wonderful! renewed!”
— 13502 N Thorntree Dr · Houston“My best experience with any apartments so far, the staff is my favorite they're so friendly and nice and they always understand when you have things going on. They help you out if you have any problems and they always find solutions. I'm thankful I found this apartment when I did, 10 out of 10 for sure.”
— 13502 N Thorntree Dr · Houston“First I would like to THANK MS CECE AND MS PEARLA FOR HELPING AND WORKING WITH MY DAUGHTER CECE SHOULD BE THE MANAGER SHE CARES ABOUT HER TENANT SHE'S NOT FAKE IDA SHE SHOWS NO CONCERN FOR HER TENANTS SHE CAME TO DO A LOCK OUT ON MY DAUGHTER YES SHE IS BEHIND ON HER RENT... Ida seems like she's trying to help I just could not have her 500$in cash she offered to get go and purchase the cashier's check for me but I know a tenant is not supposed give a manager cash money that show me she will do whatever to get the rent money even go against the law....I don't like to complain but this is getting out of hand”
— 13502 N Thorntree Dr · Houston“It's extremely moldy they only have one good worker being ---- hopefully they get more like her but the fact that she's nice meant nothing didn't make my apartment any less moldy or fix my air conditioner which forced me to buy a window unit which in return raised my electricity bill a crazy amount and idk why someone lied and said there's security walking the property at night that's not true never has that been true it's just a blatant lie and the actual property manager is kind of a ---- ---------------------------------------------------.”
— 13502 N Thorntree Dr · Houston“They go out the way to make sure you are great.. I love my new home. Its clean big rooms it has a lot of space. Reserve parking .They fix around here. You feel safe. You close to store's. Shopping centers. Security patrol us while sleeping. Great landscape.”
— 13502 N Thorntree Dr · Houston“I love my apartment and the management. Any issues with other tenants may occur, but Those are situations that are handled on a case by case basis and they will try their best to find a solution. They keep everything updated and clean. If you have any problems in your apartment such as leaks or air conditioning problems they get it handled immediately! The staff members are very kind and they have compassion for each family. If you're in need of a comfortable area, maybe have some credit problems and wanting to rebuild... Thorntree is a blessing. If you're looking for a good place that is easy access to schools, and common places like grocery stores and restaurants... Check out Thorntree Apartments. A great place to raise a family!”
— 13502 N Thorntree Dr · Houston“Thursday, February 22, 2018, I walked into the office and the assistant manager Cecilia, assisted me and all my questions so well. We started the application process and by the next morning on Friday she had all my paper work approved and printed, and got the lights turned on. We signed the paperwork and she handed me the key and welcomed me to the community. Wonderful experience. Simple process and simple bills. I am a first time renter and she really knew how to answer all my questions and understood my concerns. Extremely friendly and caring towards me and the other residents here. This is day 3, and I'm so relieved and happy to be a new resident at Thorntree Apartment's.”
— 13502 N Thorntree Dr · Houston“At first this apartments were perfect for my family and I, the apartments were affordable and just seem like we had everything, stores close by and well i am a single mother with 3 daughters and I work about 12 hours a day every day so i would always leave my kids with my oldest 17 yrs while i got back from work. It was safe but now ITS IS HORRIBLE.. the office staff change and thats were it went down hill. Now it is impossible to actually be able to speak to anyone in that office. The manager is NEVER in the office, like if she works from home or something because i call every single day and they tell me she is not there. To be honest i don't now who manages there. The girl in front is always confused and lost as if she is new with poor training. The parking lot is a joke I get off at 12am and guess what if i dont want to get towed i need to walk alone from one side of complex to the other. I was at peace and loved thorntree when it was safe and well managed, it is unfortunate that my family and I have to relocate. I do not recommend this place now. My lease is almost up and i am not renewing, i cant wait to get out of this. After almost 4 years, people do your research before you rent here. And if you do move in you will deal with the leasing person all the time. Good luck having a communication with the "Mnager"”
— 13502 N Thorntree Dr · Houston“So far this community is a family friendly the staff is personal and friendly. Victoria was quick on getting my approval she was so wonderful and helping me move in so quick. Wonderful staff and neighbors.”
— 13502 N Thorntree Dr · Houston“Gracias por mi nuevo apartamento estoy muy gustosa porque esta perfecto el espacio ademas muy lindo. Me atendieron con mucho respeto y Nadia me ayudo a que mi mudanza fuera de lo mas comoda y rapida. Siempre me atendio con carisma y excellente servicio al cliente. Recomendare esta propiedad a mis familiares y amigos para el futuro. Asta orita estoy feliz solo el parqueo aveses se llena pero son porque muchas personas tienen mas de un vehículo pero creo que ya estan solucionando ese problema. Mis vecinos son muy buena jente y me encanta que tengo mi parqueo solo para mi ??”
— 13502 N Thorntree Dr · Houston“Love it so far, great customer service since day one. I was able to get into my apartment on the day i needed it. I was refer by my cousin since she lives here as well, Nadia the leasing girl was very nice and she helped me with everything i needed. She even waited on me after hours since I wasn't able to go in earlier. I recommend this place is very quiet”
— 13502 N Thorntree Dr · Houston“The office staff was very nice. Everything is coming together day by day. I'm hoping to enjoy my new home.”
— 13502 N Thorntree Dr · Houston“My boyfriend and I have lived here now for 2 years, we have a small child so we try not to move a lot. At first everyone was nice and friendly and worked with us when we had issues, however now I won't even go to the office to complain or anything because they are so rude and every time it seems like there's something new we have to pay for. Over the 2 years they've overcharged us multiple times and not one time have I received money back. They even charged us 300 for using their electricity when we use a different company. Now they're telling me my dog is too big and he's barely above my ankle but people have huskys in this same damn apartments. I can not wait to move from here.”
— 13502 N Thorntree Dr · Houston“I just recently transferred jobs from Baltimore Maryland to Houston Texas. I looked at apartments.com and came to Thorntree Apartments where I was welcomed by the greatest assistant manager and leasing I have ever met. Her name was Nadia not only did she greet me with a smile she showed me the units and the greatest thing about that was they had a move-in special. I rate this 5 stars. Nadia worked with me, listened and gave me everything I needed to make my move in stress free and smooth. If you're looking for an apartment come to Thorntree.”
— 13502 N Thorntree Dr · Houston“The office staff are very nice and friendly. The whole complex is nice and quite, well clean. I couldn't have picked another place to get my apartment.”
— 13502 N Thorntree Dr · Houston“Muy buen servicio al cliente muy atenta la muchacha que me ayudo a mudarme a mi nuevo departamento. Siempre dispuesta a contestar cualquier pregunta, ami me recomendo un compañero de trabajo aqui y ya yo tambien recomende a otro compañero la verdad asta orita llevo 3 meses aqui y me gusta mucho tenia pensado solo vivir aqui 6 meses pero alo que veo estare renovando mi contrato en pocos meses. Me siento feliz por que mi apartamneto es muy comodo y tambien el personal es muy atento conmigo recomiendo estos condominios a todos los que esten buscando comodidad y buenos precios y tamb seguridad”
— 13502 N Thorntree Dr · Houston“The staff was very helpful and professional Very informative about the property. It was very quiet. Very family oriented and made me feel really welcome.”
— 13502 N Thorntree Dr · Houston“Me encantan estos condominios son muy comodos y los precios estan justos ala comodidad de lo que rentas. Siempre estan dispuestos a ayudarte con cualquier pregunta, estoy en el processo de recomendar a mas amistades mias aqui. Me hacen sentir como que me aprecian cuando llego ala officina por cualquier inconveniente. Les recomiendo a todos estos condominios les aseguro que estaran agusto en sus nuevos hogares. Mas si los atiende mi consultante de contrato.”
— 13502 N Thorntree Dr · Houston