All 20 tenant reviews.

“The staff is getting better than it was before & the property is looking great too. Apply to visit the property so you can see for yourself. Doesnt hurt to give a walk through to see if this is the spot for you.”

“This place is a piece of crap. They haven't emptied the trash in almost a month, so it smells and there's bugs and rodents starting to appear. Management has changed, but no new management has been announced. People are getting robbed just going to their cars or taking trash out. Crackheads living in apartments after the original owner died. I am tired of this crap. I am not a damn animal. I am a human being. How dare you charge over 1,000 dollars for these crappy apartments and don't provide basic amenities like hot water. The electricity is sketchy as hell. It's always tripping and messing up the a/c units. We are paying for trash removal. So, since you evil people don't want to take the trash out, I better not see that charge on my ledger next month. Pest control? What pest control? There hasn't been proper pest control in years. I am calling the local news media on your pieces of crap.”

“Been here since 2019 and every year the change in management is worse. Haven't had hot water in months, trash hasn't been emptied in a month, grass hasn't been cut, homeless ppl from bus stop now have started staying in the apartments rent free. Oh and the ac never gets fixed had to buy a window unit”

“5 years of horror until XAVIER he's the best he's detailed and works with a sense of urgency. He's in danger situations upon various vacant units but I have his back constantly working entire shift all day by himself and not a stain in sight HE DEFINITELY NEEDS A RAISE AND I JUST LOVE MR JOHN EXTREMELY HELPFUL AND UNDERSTANDING”

“9/13/2024 After enduring weeks of unanswered calls and emails about the persisting issue of our cold water, I finally reached someone on the phone today. Jocelyn was the one who picked up, her tone surprisingly nonchalant as she informed me that, after three weeks of waiting, there was still no resolution in sight. It's disheartening to realize that the matter has seemingly slipped through the cracks without urgency or care. As if that weren’t enough, we're now facing another crisis: the sewer is overflowing in the apartment. It's a frustrating situation that renders me unable to walk my dog, leaving us both confined and distressed. The lack of attention to these pressing problems is not just inconvenient—it's affecting our daily lives in ways that shouldn't have to be tolerated. I can only hope that someone eventually recognizes the gravity of these issues and takes real steps to remedy them. Here's to hoping for progress soon!”

“Nothing but lying dirty nasty attitudes so called sure she lack home training on every might as well get a house wait till the bills come a total rip off,im about to file a complaint with the health department and the city of houston the westbury reserve dont move here you will be moving out within 2 to 3 months top”

“River Bank AKA Casa Miranda Apts I moved into Casa Miranda in Sept of 2013 AFTER they've spent their "millions in renovations". Upon my move in, I became aware that "millions" was an understatement. My apartment had numerous issues INCLUDING a front door that would not shut properly. Millions and my door doesn't close? Really? After One month, a shooting (Which left one man DEAD) happened in the apartment parking lot. Residents were NEVER notified of the crime and rumors spread amongst us as to the speculations of what happened. It was only then that I was made aware by other neighbors that my apt had actually been the ex dope dealers house and the reason my door was broken the way it was was because US Marshalls kicked it in going after the drug dealers. How nice huh? I have had issues ranging from roaches running rampant (Exterminators have only been by ONCE since Sept and I had to CATCH THEM ON THEIR WAY OUT!)to a toilet that CONSISTENTLY overflows. Since Sept, my toilet has overflowed 4 times with the more recent time it happened, it reached the carpet in my bedroom and hallway. The management moved so slowly in getting it looked at that 3 weeks later I can still SMELL the mold. At the current moment, I am forced to deal with NO WATER or No HOT WATER. ARE u freakin kidding me? Ive paid full month rent as well as a water bill but my water has been off due to an "emergency" that again residents were NOT notified. These are only a few of my issues but my list goes on to include problems with *Loose pets/Pets not on leashes/STRAY ANIMALS *Pet feces not being picked up *General maintenance issues and the amount of time taken to fix the problems *SAFTEY!!!!!! (Gated community but the gates are ALWAYS open) *ETC. My biggest issue with CM is that they have no respect for the tenants that are good tenants. They give us no communication yet expect us to abide by rules? They don't deliver BASIC human necessities but they'll for damn sure charge you a full months rent plus late fees. This apartment complex is lacking in management leadership and is backed up by a sub par maintenance crew. I DO NOT recommend these apartments, and in fact I attend to not stay the full time for my own lease. Please remember, they are now called: CASA MIRANDA apts 12261 Fondren rd Houston 77035”

“I've been at this apartment less than a month and I already want out. THIS APARTMENT HAS MOLD AND LEAKS. APPLIANCES FROM 1980, WHILE THE MODEL IS NICE THE ACTUAL UNIT FAILS IN COMPARISON. DON'T MOVE HERE. I WORK 4PM-12AM WHEN I COME HOME THERE ISNT ANYONE LURKING OR ANY LOUD NOISE. ITS PRETTY QUIET THAT IS THE ONLY GOOD EXPERIENCE IVE HAD. 3/1/2012 move in date 3/2/2012 found mold in apartment told management office 3/04/2012 nothing done to apartment 3/11/2012 mold intensified filed workorder 3/14/12 apt was open found trash and someones sock in bedroom(ive yet to move anything in do to the mold) 3/15/2012 filed complaint at office about the mold issues and apt being entered into. I've tried the bleach and water for the mold that didn't work and I feel that is not my obligation to fix.”

“Those of you that are writing bad reviews should have stayed a little longer. Its not called riverbank anymore it the Casa Miranda and it has changed tremoendously. They have done a whole 360. I will move there in Oct. 2011 and the place looks great on the outside and inside. The staff were nice, lets see if they stay that way. The pool is crystal clear and the floors on the inside are amazing everything looks in order to me. The renovations had a good impact on these apartmentsm they did have a bad rep, but what apartment didn't on Fondren. Times have changed and so should people.”

“I do not like the apartments because it is roach infested, there is always a problem with the water and they need to be shut down.....”

“This is the WORST experience i have had in my life since i started renting apartments. the staff is awful and they change management 24/7. i called about a problem with my water and the girl that answered hung up on me. there have been many problems with my apartment and apperently they do not care about the tenants. i do not mind the area, because no one bothers me other than police chasing people in front of you in daylight. i pay my rent on time every month. i DO NOT recommend these apartments at all.”

“well i have lived here for little over a year...Honestly I have not had any problems here but I keep to myself I say hi and bye thats about it...but I dont want to stay here anymore...I only moved here out of desperation...My rent is dirt cheap though and its what I needed cause my job sucked..the water pressure and temp is horrible...roaches but thats anywhere...the interior is very basic counter tops are just painted over..bad @** kids runnin around...folks with pitbulls too playin loud music...I will say the staff is friendly...maintenance tries...if you are in desperate need of a place to live its ok but I would not want this for long term at all!”

“I have lived here for a year and within that time I have had 4 managers and I dont know how many leasing agents! When I moved here I had a lady named Angela who did what she could,but when they fired her...everything went to hell and Mexico. They do not accomodate their ENGLISH speaking tenants. The staff doesnt care about anything and treat you like you have no sense. (several times I had to remind them that I was NOT a hood-rat and knew my tenant rights VERY well) Make sure you keep records of everything.(Every work order, money order, complaints, EVERYTHING) Work orders are not done in a timely order, I had to start requesting a copy of them for my orders to get done on TIME. Maintenance men roam your apartments. I have a dog (which I hid, due to the fact he is under 5lbs) and everytime I offered to pay the pet deposit it went up 100.00. I mean seriously, my lease seems to change several times in the process of my leasing term. I am so serious, when you move here understand, you are not getting top quality nothing, you are getting the hood of the hoods. You will live in a place where they have gun fights (first week there, two gang members shoot out the back apartments and no police or anything show up, a shame and tru story!), you will get crack heads (you will see them all over the complex and they are rather friendly so watch your children. You will get your very own ------ soap opera complete with people yelling about how they gonna whoop that person, and they baby daddy aint ----, and etc. So understand Riverbank is what you are paying for a cheap ------. NOthing more, nothing less. You get what you paid for.”

“A LOT OF GANGS in this apartment.59Bounty bloods over run it.Crack dealers ,crack heads more hores than I,ve ever seen in my life. every body knows about whats going on1 Male staff are screwing the crack I seen this,office will come in to your apartment when your not home and steel or just to see what going on with you. Most all the apartment around that place are the same If you want to live GETTO FAB' THIS IS THE PLACE! laundry facilities, DONT WAST YOUR TIME HAVE THE TIME THEY DONT WORK MORE THAN HALF THE TIME SOME WAS RAPED IN ONE OF THOSE ROOMS & YOUR'E MAIL WILL BE BROKEN IN TO”

“I would like to say to all the people that seem to not like Riverbank. Why are you still there!!!! Its obvoius that some of you have not come to grips with your own reality. That is..this complex is what it is...and most of you live there because yoru situation dictates that you do....I am sure if you could afford to live in River Oaks you wuld be there. Now its up to each of you to be the adults that you are and not bring the ------ to riverbank. You are responsible for how you kids act...your boyfriend/girlfriends act....your guest act...and especially how you act. You you a fool then guess what you end up with.."riverbank". Now I liked that last manager the black man that worked there. He at least tried to make a difference. He was fair and when there was a problem he took care of it. But trying to make you Adults act like adults would be an impossible task for any human.”

“i now stay at riverbank,,,,,,,,,pls pls pls do not move over here yhe first week of me staying here my car was broken into got it fix and i'll be damn if they didn't ------- do it all over again. pls don't whatever you do don't move to riverbank apartments not a place to call home..............”

“Move here if you want to, I moved in this apartment from the decent ones next door (brookbend) and I should just moved in the projects. The people downstairs from me were always roudy, they were robbing people, they had guns running around the complex, and always fighting...once one of the boys even "accidentally" shot a gun thought the wall right where cars passed and children played....now imagine if someone would have been walking by. We told the management and all they kept saying was "we need more proof" HOW MUCH MORE PROOF DO YOU NEED DAMN! <br><br>It's a miracle if you don't hear gunshots while falling asleep. There is a lot of drug traffic through the complex, people hang out at all times of the night, the area is not safe all around. Even the security guards and officers that walk the complex are no help, they to busy tryna make a buck too. Then on top of everything they had the nerve to give us Lease violations because Random ------ wanted to post up on our porch when we TOLD THEM several times about the guys just sitting on our stairway and asked them to do something about it...<br><br>There were always break in's, they had a roach problem and even if you sprayed and sprayed they still came back, it was extremely noisy...loud music, loud cars, loud mouths...and a bunch of bad --- disrespectful kids...it was just a horrible experience...<br><br>Don't even think about "beautiful landscaping" or "nice pools" or none of that ----...here you get what you pay for...and you really aint paying for nothing but a roof.<br><br>If you love the ------..and the HOOD life...then this is mos def for you...but that's not me...I am so glad we moved to a nice area where people know how to act and they don't act like heathens. <br><br>PARKING WAS GREAT THOUGH! AND THEY ARE CHEAP!”

“This address belongs Riverbank Apts not Brookbend-wrong apt name”

“i live in riverbank there are so many crack heads and crack dealers that stay here in this apartment i know the manager know about it . i my car got stole on this complex some break into my apartment thank GOD i were not there.<br>people hang out all night, there are so many drug houses on the property, to tell the truth the children are not safe. we need to replace manager with a better manager. please don't move to riverbank this is a bank a bank full of crack heads and crack dealers. my name nickname is goldnotsilver.”

“These apartments are now called Riverbank. I just recently moved in and my experience so far is great. This complex had a bad reputation a couple of years ago but they are better now. I pray that they do not change property managers. The office staff is ok, one of the ladies is very loud an ------ but she's harmless. Just like the residents there, they are harmless too! They might hang out during the day but at night they are in and it's quiet. I moved here because I couldn't pass up the price!”