All 25 tenant reviews.

“Living at The Falls of Bellaire is frustrating for many tenants, not just because of the roaches and mold, but also because the rent is surprisingly high for what they’re getting. Residents say bugs crawl in their kitchens, bathrooms, and even through living room spaces making everyday tasks uncomfortable and gross. Mold spreads across ceilings and inside vents, making the air smell terrible and putting people’s health at risk. Despite repeated complaints, the maintenance team rarely steps in with any real solutions. Issues are either ignored or fixed in ways that don’t last, leaving tenants to handle infestations on their own. What makes it even worse is that the cost of living there doesn’t match the poor conditions. Rent continues to rise, yet the quality of the apartments stays the same or gets worse. Paying premium prices for a run-down space full of pests and mold makes many feel like they’re throwing money into a black hole instead of investing in a safe and comfortable home.”

“I visited the apts in mid july and was shown a rennovated apt. I went and spoke to the manager when I decided to move here and asked her about moving in late august, she told me that the apartment I was going to have would be ready by 7/31 and if moving on 8/15 was what I wanted then the apt would be ready. I came in on the 14th to sign my lease and get my keys, and the assist.manager was telling one of the workers to pull paint out of the apartment. When I went to look at the apartment, it appeared ok until I opened the fridge and saw an army of roaches crawling on the inside. The handle on the stove was broken, the air didn't work, the dishwasher didnt work, the counter tops had cracks in them, the cabinets looked like they were being demolished by termites. I went to the restroom and the faucet in the tub came out of the wall as I turned the shower on and the toilet was not secure on the floor. I went back to talk to the manager and she told me that it was suppose to be ready on the 15th and that they maintenance workers would fix whatever was wrong. The 15th showed up and the apt looked the exact same..nothing was done. In their office they had a dorm on the wall that said apt 502 (would have been my apt) was ready. She told me it was take a few more days to get completed, mind you I still haven't moved in. I explained to her I just wanted my money back because this was wrong. She told me I wasn't getting my money back. After arguing with the assist. manager, I told them I wanted to speak to the supervisor who is apparently never there. Still waiting to hear back. Don't move here. They are liars and are rude”

“This apartment is terrrible. RUNAWAY! Roaches everywhere. I would turn on my light and there would be approx 20 roaches scattering around. It was disgusting. I move to this apartment because i needed something quick. I realize they allowed felones to leave there. My apartment was broken into a total of 3 times. The only reason it stop because i purchased an alarm. Also, my ENTIRE apartment flooding twice!!!!!!! They tired to only shampoo the apartment, I had to threaten them with the fire department. Finally, they replace the entire carpet. At one point there was no maintence! It change from the Mint to the Mia to the falls of bellaire! Terrible management. DONT LEAVE HERE!!!!!!!!!!!!!!!! WORST APARTMENT COMPLEX IN HOUSTON, TEXAS.”

“Thus is the worst complex I have ever live in the staff is lazy excepted one of them they don't fix nothing in mg apartment I have no hot water no lights BC its a short in them I told the many times and they have not fixed anything!!! These are the worst apartments on the southwest period!!!”

“One poor white older gentleman with Parkinson's disease works some hours and comes late,...his apartment got broken into at 5am on our watch, we called police. They quickly came cornered the guys right in the partment. guns involved on our watch. Apartments are always leaking, filty sewage leaking outside with lots of litters from trees without cleaning, poor lighting, people hanging outside smoking noice, rough driving and full of cursing. Very insecure...omg my lease is 6months more....you can't sleep comfortable with your car outside...always worried.....gangs place....please be cautious when trying to lease here...hope the city will help us poor stuck tenants...you can be short anytime at this place.”

“The Mint at Dairy Ashford Apartments: Let s start with the property Management, The property management has changed over the past several month to become more diverse. It s more reflective to the community they serve. The leasing agents are kind and helpful, but some go out of their way to find a resolution to the issue on the first call or contact. The Assistant Manager who in my opinion has the hardest job, collecting rent, and troubleshooting tenant issues; however, the management team does operate as one cohesive unit. The maintenance team has a strong presence on the property; however, understaffed, but priority is giving in accordance to the problems. The unit I live in is a 2, 1 and is one of the smaller units, but it serves its purpose. My 2 kids and I enjoy it. The atmosphere provides a taste of all cultures, understanding that we are in the International District. I have never encountered a problem with safety in my 2 years as a resident. The people of age are pleasant, and so are most of the young children. My lease maybe up in a few months and I do plan on renewing for another year. The price of my unit is affordable and if I manage my utilities correctly my bills during the summer are average with some of the premiums apartments along the energy corridor. A home is what you make it to be, and The Mint is where I call home.”

“Lay Roger: I have been renting on this apartments from now several years, and i dont have any complaint about it, the people in the office are kind, and any problems in my apartment they tried to fix it right away.”

“I have been a resident here for several years and I am glad to say that our previous manager Mr. Escamilla is back! The property looks much cleaner, the staff looks happier and it is just an overall positive vibe here. It is wonderful to have a staff that really cares and I am excited for the great things that Mr. Escamilla and his staff will have in store for the New year.”

“My name is N. Escobar, I have lived here for 7 years. I think that the property is nice and calm from how it was before. I have never had any problems here. I beleive the problems are caused by the own residents who invite or bring the type of issues that they have. I have friends that have lived here for 5 years and things have only gotten better. There was a period when it was practically full but for some reason it went down. Now that the old manager came back, the place looks and feels more under control. The prices are very accessible. They have a great special of $499 for a 1 X 1 with 2 months free, so I will be getting my friend to go and apply because they will discount $500 off my rent. The location is very good because it is near shopping centers, major Hwys, and schools for my kids. All in all the staff is very polite and attentive and maintenance will eventually get the work orders done.”

“I have been renting here for over 4 years. over the years there has been some changes, but when we got a new manager (Mr. Escamilla) the property started to improve. there is more protection for safety like police guarding the people and property throughout the day, the property is cleaner, and the administrators in the office are really helpful. There is also lots of events and games for the children and their families. there recently has been a playground built for the kids and families to enjoy about a year and a half ago. Mr. Escamilla will surely make the property better and I would recommend The Mint Apartments to anyone looking for an apartment.”

“The place is horrendous, management and maintenance is laugh able had problems with my apartment and has been four months and seven complaints things don't get done ,gang violence and theft to vehicles all over the complex, the security is practically non exsistant, management is so not customer friendly and unwilling to help residence but only good thing I can say is it a roof over your head this place is way over priced.”

“abc13.com 05/03/2013. The Harris County Attorney's Office is cracking down on a southwest Houston apartment complex it says has become a dangerous crime haven. In the past two years, police received more than 2,000 calls to the Mint Apartments on Dairy Ashford Road. The crime at the Mint apartments has been deemed excessive by the Harris County Attorney's Office and they say the owners need to be held accountable. Google "abc13.com mint apartments houston"”

“abc13.com 05/03/2013. The Harris County Attorney's Office is cracking down on a southwest Houston apartment complex it says has become a dangerous crime haven. In the past two years, police received more than 2,000 calls to the Mint Apartments on Dairy Ashford Road. That's nearly three a day. Google "abc13.com mint apartments houston" Look at all the bogus positive reviews that management posted in October 2012.”

“I moved into the mint on 09/2012 i really hate theses apartments i think they are they wrose apartments ever the staff in the office lie abut things and the maintenance dont want to fix anything in a timely mannar and there is always fighting going on and beening very noise. I HAVE 6 MORE MTHS THERE AND ONCE ITS UP I WILL BE LEAVING ASAP. I WILL NOT RECOMMEND THESE APARTMENTS TO ANYONE NOT EVEN SOMEONE THAT REALLY REALLY HATE.”

“Things here are ok except for: _ my apt got flooded due to a plumbing issue on 2nd floor. They promised to give me 1 month free rent for compensation. Never happened! LIARS _ I already made 30-day notice of leaving when my lease ends. I was on a business trip and could not return on-time to give the key back to them. I already removed all my belongings long before. 2 day late, and they wanted to pro-rate charge me. When I explained why I return the key late, the manager treated me like I was a moron! _ My neighbors and his friends regularly hung outside and smoke pot! I could smell it!”

“I moved into this apartment 10 months ago... my lease is suppose to be over in march but im moviing out early because yesterday someone broke into my apartment through my bedroom window and robbed me... they stole my three laptops I had in my house and trashed the place.. I went to talk to the manager and they said they cant do nothing about it. This apartment is very dirty. There is always trash on the grounds... even when the maintainers clean... tomorrow it will be dirty again.... trash is everywhere... this place is ------... there are fights all the time... loud talkin from people fighting... kids from elsik high school hangs out on ur stairs and smoke weed. ... someone got shot two months ago...the office do not do a background check on tenants... on thankgiving day my lights was off and stayed off for three days all because of their messed up breakers... my hot water heayer broke and they took three days to fit it.... there are drug dealers on the corner at the corner stores..... this place is not a good place to live... I would say of you mond ur own business nobody willess with you bit that is not true because I was mining my business and still got robbed.... the only good thing about this place is rent is cheap... I was payin 637 including water for a two two and the managers help you out buy stopping ur late fees if you can make all ur rent... if u have looked all over town and cant find anything better.. this dump will be the place for u.. oh and there is no gates and the security they have is at night and they do more socializing than protecting..”

“I have no idea where to start because there have been so many issues to date. I moved into the property on 10/27/2012. Unfortunately around this time I lost my job the first week of November, which caused me to fall behind on rent. I understand that was my issue, but it does not justify how I was treated not only as a resident but as a human being as well. I resumed working on 12/10/2012 and then spoke with the property manager on 12/14/2012 about what was going on and was told that either I need to pay the amount owed for rent or turn in keys. I also tried to work out something with him and let him know that I just started back working and could pay something on rent my first check and then the entire balance with the check after that. Unfortunately, he refused to do that. When I arrived home from work that evening, I found that the locks were changed on the apartment. There was no notice given or posted in the apartment stating that they were going to do this. In Texas, a landlord is not allowed to perform a lockout on a tenant unless the tenant is sent a notice 5 days prior to by mail or 3 days prior by leaving it on the inside of door. The notice has to state the amount of rent owed as well as where to pick the new key up. After the calling the 24hr answering service on 2 occasions that evening, they did not bring a new key to let me in. On 12/17/2012, I went to Harris County courthouse to have a Writ of Re-Entry filed with the judge who granted it and said that the lockout was unlawful as well. The constable didn't deliver the writ until 12/19 and on 12/18/2012, after going to check my mail, I found that the mailbox key had been changed, which made me go to the apt. I saw that they removed all of my belongings from the apartment including clothes and food,and placed it in the dumpster. Keep in mind that they did not get a court order to file an eviction and until today still have not. On 12/19 when the writ was sent by the constable the property manager told him that he would give me the key, but when I went up there, he refused to. After the refusal, the court called a hearing and I eventually got the key back after the judge ordered it again and threatened jail time for the property manager in failing to follow his order. I have contacted BNC real estate, owners of this property several times to find out what they are going to do about this issue and they have not responded to emails and several phone calls were made to one of the top managers there and that person told me almost 2 weeks ago they would call back, but still haven't. Now my A/C in the apt will not turn on and after calling for the past 3 days, it still has not been done. Word of advice, do not move here!!!”

“I have lived at The Mint for a 1 year, I love the peace I have. Never had a problem with anyone at the office they have never giving me any problems. I would like to continue living here. The only thing I would like to see more security.”

“I wish they would stop bull$! ? in the office and get it together!”

“I am new to the alief community. I like the mint apartments because they have a great office staff and the manger is willing to help you in anyway they can and they also have the a resource center they help people find jobs and help kids with t they home work and they have security that patrol the property, neighborhood watch meeting,have fun activity for the kid's”

“The area I live in is peaceful and I love it. The office personel are very nice to me. I enjoy talking to mgt and they respect me. Just would like a little more security in the complex.”

“I"m a new resident I moved in June 2012 my apt was very clean and the the office staff is very helpful and professional.The maintenance workers keep the grounds very clean around building 38 as well as the pool .THANK YOU ,MAINTENANCE & OFFICE STAFF FOR DOING YOUR JOB AGAIN THANK YOU ALL.”

“Im a new resident I moved in Aug.2012 So for its been a good expriece, I like the fact that they reach out to the comminty. And they a resoucre center where the adults could go and look for jobs and the kids can go after school. I think more apartments should do this.#506”

“Since I've moved into my new home at The Mint Apts., I've had nothng but peace and quite. The office staff is great. They are friendly, courtious, and very helpful. Th e location is great as well.Schools are across the street. Fiesta, HEB, and othe stores are 2-3 miles down Bellaire blvd, which happens to be one block from my apt. I wanted place in this area, and I was blessed to get this one. If.you're looking.for a great place to live,.THIS is.the.place.”

“HELL NNO DONT MOVE HERE.This complex switch magnement too much and without noitce. they dont like to fix anything. I moved there into one of the newest unites with all the up grades and paying more rent thasn others. my apartment had bad electical issues. they refuse to fix. It was so bad i had to move the hell out. the air stop working then the refrigator...i paid my rent ontime and this is what i got. then they lied to me about the apartments being safe. my brand new volvo was broken into and i wasnt even there a good 3 months.”