All 25 tenant reviews.

“If you're considering Costa Viscaya as your future home, run the other way! I've never experienced such blatant disregard for prospective tenants. After applying, I received a "Welcome Resident" email, complete with instructions to create a resident portal, pay a deposit, and set up utilities. Naturally, I thought I'd been approved. But when I called to confirm, the manager casually dismissed it as "oops, no that is automated email sent to everyone" No apology, no clarification, just gaslighting. Worse, they never followed up. I waited an entire week before calling again, only to be told my application was denied, not because of background issues (which I passed), but supposedly due to "income discrepancies." They refused to even verify my income through The Work Number (a standard, Equifax-backed employer verification system used nationwide). Their excuse? "We don't use that." That's an insane policy in 2025. Especially considering these apartments take paper applications only, you can't even apply online! While in the leasing office, twice, residents came in complaining that they'd been waiting MONTHS for basic maintenance to be done. One woman said her leak had turned into mold and still hadn't been fixed. By this time, I'd already submitted an application fee and felt stuck in the process! Oh, and don't be fooled by the photos. Recent reviews all echo the same nightmare: roaches, rats, and infestations everywhere. You'll be paying rent to live in a pest motel. Disgusting! This place is disorganized, deceptive, and clearly falling apart from the inside out. Don't waste your time, your money, or your sanity.”

“I have lived hear since they opened my unit was brand new I have had no problem they fix things on time no problem with rats or roaches if your clean you won't have any rats or roaches that's my theory on that one and I've been in my same unit going on 13 or 14 years not sure I've been here that long but I haven't had any roaches or rats Emma is it amazing property manager she helps me fill out documents she takes time out with me she's very patient with me and so was Miss sebena I will be signing another lease very soon there are a lot of long-time residents that are still here the only problem I have is sometime the gate gets stuck but they get on top of it”

“Hello NEVER THOUGHT I WOULD BE DOING A REVIEW BUT ITS A MUST! you wont regret reading this review PLEASE READ! Let me start off with saying, I am a mother of 3 and a full time employee. if you are looking to rent an apartment and come past COSTA VIZCAYA ..PLEASE LOOK AROUND AND DONT WASTE YOUR MONEY OR TIME WITH THIS PROPERTY!! COSTA VIZCAYA or should i say MANAGEMENT is by far the worst complex ive EVER encountered IN MY ENTIRE 25 YEARS OF LIFE LIVING IN HOUSTON.! So you know how reviews have GOOD REVIEWS AND BAD REVIEWS? well listen to your instinct ! DOING A WALK THROUGH OF THE APARTMENT it already had roaches in the cracks and corners of the ceilings. MIND YOU the apartment was empty! Of course i said to myself " we can just bomb the place every property has a flaw. WELL, sadly i should've listened to the reviews. My apartment was INFESTED WITH ROACHES. LITERALLY EVERYWHERE! THEY WOULD FALL ON US WHILE WE SHOWERED, CRAWL ON US WHILE WE SLEPT, FALL IN MY COOKING POT WHEN I COOKED . I had to throw away my whole apartment upon moving COUCHES, DINING SET, XBOX, TV, AND BED! if anyone knows that stuff is NOT CHEAP! we lived in that apartment for 2 years PAID OUR RENT ON TIME EVERY MONTH NEVER HAD A LATE PAYMENT! I asked emma the apartment manager to help us i wanted out my contract. But of course she denied the request. INSTEAD she claimed i should CLEAN MORE OR CLEAN UP AFTER THE ROACH DROPPINGS...HER WORDS " you have to clean up after them because they feed off each other" I was shook by her response she put on this act as if she cared about my living and pretended like she "UNDERSTOOD" MY CONCERNS. I cannot stress this enough DO NOT WASTE YOUR TIME OR MONEY! I WILL ALSO ATTACH PICTURES TO SHOW THE PROOF . I PAID OUT OF POCKET FOR PEST CONTROL 600$ FOR 2 SESSIONS AND COMING FROM THE PROFESSIONALS " this place has a NEST in the walls or the WOOD" You would think the management would sincerely care about your well being huh! NOPE NOT AT ALL JUST THE POCKETS THEY HAVE! I honestly cant stress it enough on how bad this place is. ALL i can do is warn and help the next FAMILY. now if you can live with an infestation by all means go ahead! I have reported this complex to the BBB, CITY OF HOUSTON AND ABC13 i will continue to open a case until i am reimbursed for my losses, DO NOT WASTE YOUR MONEY OR TIME WITH THIS PLACE ! SEE PICTURES ATTACHED! ****AND TO MANAGEMENT that would like to lie and respond to this post save it cause i have receipts and i will see you in court****”

“My application process was smooth. The two young ladies at the office were very professional, eager to help me and they have a good sense of humor. The size of the bedrooms is my only con because they are smaller than what I'm used to, but the closets, living room and the great price I got make up for it. I'm excited and looking forward to my new home.”

“customer service play a huge role in your position and the assistant manager is very rude and immature .you have no idea what people are going through when you meet them but she was so judgmental and the manager was stand offish as well i felt unease .The manager shouldnt condone this behavior its sad we still come across people like this but you ladies are blocking your blessing .people understand body language and words well .”

“This place is extremely unorganized. When my lease is up I will be moving ASAP. I've been a resident here for literally 48 hours. I'm regretting it already. I was originally told I could move July 10th then it was moved to July 20th. I arrived here July 20th ready to sign my lease. The lady in the office had no idea what I was talking about.(it wasn't her fault either) The office mananger who did my file never told her I was coming. I'm going to assume she didn't tell her because the apartment wasn't ready. She told the girl in the office to tell me I could move on July 25th. The apartment wasn't ready. I told her no I wasn't waiting. I packed my family up and moved 19 hours away to Texas. I was told the apartment would be ready Saturday. I came back Saturday it wasn't ready. They said Sunday it would be ready. I finally got my keys Sunday evening. The apartment had roaches and the apartment had damage inside it. Part of the cabinet was hanging off. The mirror in one of the bathrooms was hanging off the wall. The whole process was just terrible. I wouldn't recommend living here. I shouldn't move into a place that already has roaches. I had a package delivered here thinking I would be moving on the 20th and someone stole it. I had to spend unnecessary money on a hotel for 2 nights because they lied and told me my place would be ready and it wasn't. I also had to spend $30 on stuff to kill roaches before me and my family could move in. You think anyone will reimburse me nope. On top of that I don't have access to get back on the property once I leave. Pest control has been out every week except twice. The roaches are still a problem. The property manager is nonchalant. The mailman deliver my package to the wrong address. The people who he delivered too opened my package and took out what they wanted. When the leasing agent called them to get my package they just threw it in the hallway. The property manager had to go back to try and retrieve some of the stuff they took. She acted like it wasn't a big deal. There's always trash around on the property. The people who live above me throw trash off the balcony. Their kids are always loud bumping and stumping. It sounds like their going to fall through the ceiling. Their up super later at night. They bump so hard a lot of times we think it's someone knocking at the door. I can't stress enough how bad the roaches are. The apartment is infested with roaches. They should list roaches as a amenity of the property. My child has asthma and it's not good for him to be around roaches or any type of pest. I can't wait until my lease is up. I'm running out of here”

“The apartment is VERY nice as far as the layout is concerned. But the apartments comes with roach infestation ON MOVE IN, people are constantly being assaulted on the property, someone's window has been broken for 3 weeks with glass all over the ground and it's still broken as I write this review. Yesterday I saw a man walking around sweaty with a large gash in his head and covered in blood the blood was all over the back of his shirt and it was a spalter pattern so I seriously doubt it was his. Everytime I see a new family move in I think feel so sorry for them they are innocent victims.”

“I have been calling "emergency" maintenance since 10 last night. Im asthmatic and so is my youngest daughter. We currently have no air and still no one has contacted us. Im sure the person on call is sleeping in ac right now not giving a dam about the calls. I have made two attempts and nothing these apt are sad”

“I am currently living here and I must say I want to get the hell out now. It started off great, but now I am literally stressed out trying to find a way out. Management doesn't care about anything or anyone but the rent! There is always some kind of drama or mess going on. I keep my kids in the house, all under the age of 4. We pay way to much money for rent for the apartments to be so bad. From fights, to killing, to drug use and dealing, people having sex in cars, people getting robbed, cars getting robbed,etc. If something happens or breaks, expect maintenance to come a week after you call 20 times. The roaches are absolutely horrible and recently saw a mice! I am freaking out to say the least. My youngest baby is only 10months old, my daughter is 2 and my son is 3. My husband works everyday and I always feel uneasy when he's away. I would not recommend any family to move here. Worse experience in my life.”

“Apartments are filthy nasty they never pick up trash random people knock on the door looking for drugs they play loud music all night the hall smell like weed dirty diapers trash stains at the front door men on staircase all time the night smoking maintenance don't speak English don't understand anything ugh can't wait to lease up”

“I have lived here since fall 2014 and like any apartments they have certain issues but nothing like people are describing. I never once had an issue with apartment management. They respond quickly to your complaints so to speak. The maintenance guy is excellent. They dont mess up the stairwells its folks who let their kids play on the stairwells that mess them up. The apt management power washed my stairs bc I asked and then I let my neighbors kids and all other kids who dont stay over here to please not play on the stairs or I will report them. I never had another issue. These apartments are quiet especially at night. The security guard walks around the front and back. Some new people do move in and are loud but you must know how to communicate that to them that over here that is not accepted. Some people get upset with management for whatever reason and they want to blast them on the Internet for whatever reason. I am a single mom of three and we are doing well.”

“This is by far one of the worst places I have ever lived in. Maintenance was actually decent but the office management was terrible. Roaches roaches and more roaches. Definitely don't allow them to spray your apartment because that brings more. I lived here nine months and was released from my lease. Please don't be fooled by the pictures. Super thin walls!!! The law had to get involved in order for them to release me from this terrible place.”

“I love the apartments. I do recommend this place especially for kids. They have the mobile library that comes here and during the summer they have the summer meals program for kids too. Maintenance is quick from my experience and and people here are awesome. I got robbed and I was on the second floor. The criminals came through our balcony. I guess they were desperate to steal bikes. The staff was great and they helped me out. The maintenance man took pictures of the criminals with my bikes and with his help and the help from the staff they caught them within hours. As a community it is our responsibility to look out for one another. I was so grateful for their help I gave them a small token of our appreciation. They can only do so much like provide security but if we as a community do not wish to contribute in keeping our place safe and clean of criminals then you have no right to complain. I myself warned my neighbors of what happened. Keeping each other aware helps the community be a better place.”

“A drive by shoot or robbery just occurred here right close to the children's play ground they have 1 security officer that mainly stays in the front but never comes towards the back. When I first moved here they used to have a cop who would patrol around the apts it felt more safe, I was also told by some neighbour's that another shooting happened daylight on Memorial day as well. You would think since the apt Manager lives here as well as some leasing consultant they would keep it more safe even for their own sake! I was also told that during last week their were 2 car brake in and an apt brake in as well, I just recently signed my contract and honestly regret it! This is only getting bad and unsafe for our kids. Just as their so demanding with our rent they should also put into work the cleanliness of the apts, the stair wells are filthy dirty, the trash cans overflow, the park is always dirty, you have rude neighbour's, who are in housing and have no jobs so they sleep all day and stay up all night unlike us hard working people who have jobs and pay full amount of rent. BTW they only have 1 maintanence guy and a helper and that's it, it may take days for them to come fix something SMH!!”

“Out of 400 Apts only 118 are housing. These are very very nice apts. Perfect? ...of course, not...”

“I just called this apartment complex today to get more information about renting. I called twice during business hours.There is no answer and no machine. That seemed very unprofessional and then I saw the reviews. I am so glad there is a website like this. I have been through landlord hell in Houston.”

“ABSOLUTELY NOT! THE NEIGHBORS DON'T RESPECT YOU AND NEITHER DO THE ROACHES.”

“I have been here about 2 weeks so far it hasn't been that bad. Yes the stairwell is super nasty & needs to be washed because it looks like death I refuse to touch the rails. My apartment was very dusty when I moved in but neither one of thoses issues are a big deal. I am a clean person so I have gotten rid of the dust & the stairwell is filty but I rather it outside than inside. So all in all I can't complain its the people that live here that makes this a clean place or not so don't turn a mole hill into a mountain. As far as staff they are prob use to dealing with angry ------ folks so they treat you that way but if you do research & know your rights as a tenant you can hit the office people with what you KNOW & then I bet you will get a different reaction. I will update later tho”

“I bn here going on 3 yrs...everywhere u go u got a few bad apples...for the most part these are awesome beautiful apts...one of the best u will find in ratchet hood houston period...yes the mgmt hs improved....yes theres a shortage of maintenance men the grounds are kept the apts are big and nice...the nxt thng better here in houstons like $1200 up for 2 bdrms...its nxt to mcdonalds sams willowbrook mall walmart everythng.. ths locations a hot spot...see for yrself DNT TAKE BITTER MAD PPL WHO HS BN EVICTED..DNT TAKE THEIR WORD....TRUST THE MAIN ONES GOING OFF ON HERE WISH THEYD STAYED.....ITS QUIET EVERY BLUE MOON A HARD HEAD CLOWNS BUT GETS SHUTS DWN QUICKLY...1 FAMILY DISRUPTED THE WHOLE COMPLEX MAD DRAMA FINALLY ...Theyre gone! Yes the weight rm is still closed the kids destroyed every pc of equipmt as soon as it opned thousands in damage.....real talk.....”

“I have been living here since 11/2011 the management is unprofessional that treat you like you don't matter as a person because it a tax property and they take word of their disrespectful security guard officer I really don't feel safe because they didn't bring them here to protect us, just to fine us a 150.00, just make more money from the resident we don't even have a ground keeper. I'll swimming pool has been broken since end of June 2013 its overflowing. The gym has been under construction since I move here. The management never put out notice when there making changing to our lease.”

“I moved into these apartments Oct. 2012 and thank goodness my lease is up in Sept. 2013. When i went to look at the apartments, everything was nice, clean and cheap (being a single mom with no help, price was my main reason). After getting the apartment and everything else, i have had nothing but problems. Not even a month of being there, someone was shot. I have roach galore in my apartment, and every time pest control comes, the roaches never disappear. I have never had a roach problem until now. I have cleaned my apartment from head to toe but it seems they are migrating from somewhere else to mine. Plus, the trash and mess outside can become ridiculous especially if you live on the first floor, it seems everyday i am picking up piles of trash by my front door, its disgusting. Also, my tires have been slashed and reporting it to management was pointless, they didn't even care. I can hear all my neighbors conversations and arguments. The people above me are like elephants with how loud they stomp. My last apartment was never this bad. If you have small children this place is not the place for you either, there is nothing for them to do around there and personally i don't find it to be very safe. They just started having security guys walk around but that doesn't make me feel any safer. I know these are considered low income and section 8 but i think they need to make strict enforcement so the people who are not on sec. 8 or govt assistance feel they are getting more of what they pay for. I have already denied renewing my lease, i will be glad to be out.”

“We moved in on Oct 2012 and I can't wait for my lease to be up July. The date of move in our apartment was not ready. We had to take one facing the back. The building and stairwell were (are) filthy. Had to bring up furniture to 3rd floor with such disgusting stairs. Promised a power or pressure wash of stairs that did not get done to a week later. They have not been cleaned since then. Promised an accent wall to be painted if early move in, wall painted after being in apartment 4 months. Some ladies in office and management are nice but it's as if complaints are not taken seriously. Pest control supposedly comes every Tuesday, but since being here they have only done my apartment 4 times. Downstairs neighbors are pigs and rowdy as well as majority of tenants living in back apartment buildings. Front side of buildings and near office look nice and clean,but it's another story when you come to back apartments. Garbage/ trash all over grass. Amenities: Gym has been under construction since we moved in (were told it would be ready in a month) been here 7 months. Pool is closed. Has damaged stair that needs to be repaired. No work being done currently. Can't even take kids to pool on these hot days. Pool is just locked. Playground on property is occupied by high school kids hanging out. Rent is ridiculous for what the property has. Especially when amenities are unavailable or useles. If I wanted to live in a project/ housing atmosphere, I sure as hell would not be paying $919. Think twice, we regret this move.”

“COSTA VIZCAYA & GOLDEN BAMBOO VILLAGE II (sister property)- WORSE place to live. My family moved here when Bamboo FIRST opened, and it was nice and quiet. Shortly after, they started allowing section 8, and just about anyone and EVERYONE else in here. With the amount of crime I witness with my own eyes DAILY, I highly doubt they even do background checks. There are constant noise issues and when brought up to the office staff they act as if they don't believe you. It's hard to get maintenance out when you need them. There is constant drug dealing everywhere, theft, fighting, etc. You absolutely can't find aprking after 9p.m., as a female, I do NOT feel safe here. There is CONSTANTLY new management underway, and the newest is by far the worse so far with the unprofessionalism.There is said to be security, but I have only met one and he was just as bad as the residents. My car has had a ton of new key scratches made on it, mainly around the areas of where you could try to break in, and my sunroof looks like it was attempted to be lifted from the outside. I DO NOT RECOMMEND ANYONE LIVING HERE!”

“DO NOT MOVE HERE!!!! These apts are terrible. I first moved here in 2010 and everything was cool but the more they approved these section 8 people to live here the worse it got. My car has been broken into 3 times unfortunately, shooting, and fighting by these young/old kids who have nothing to do with themselves but take from others who have worked hard for what they have. They sit in stairwells all day and deal drugs. There's no point of having a patio. I hate it here I can't wait to move next month !!!! There has been several office management come and go. The current management is even worse. Those girls are there to stir up more trouble rather than endure peace within the community.”

“These apartments are horrible! I just moved out and SOO thankful that I did. There are gang fights, teenager fights(daily), kids changing in stairwells, Drugs everywhere on the property, and even elementary kids fighting and cursing. Shootings.. 2 in the past 6 months. People were walking up to my children's window at night, people jumping over my neighbors balcony! Stay away as far as you can!!! They are scary and very bad. The after school problem the person who does it, is ------ and very unprofessional. Very noisey!! Teenagers, adults AND CHILDREN are very very disrespectful.”