All 25 tenant reviews.

“They fix nothing. When you call them for service they don't come. This is a terrible place to live. When my aunt moved in. There were dead flies and even a dead lizard on the ground. The bathroom door doesn't even work.”

“I have lived in Heatherwood apartment for over 4 years now and I have had no reason to regret my stay. Their staffs are very professional and prompt to service. The security and maintenance are topnotch. They very customer friendly ,no discrimination of any sort. Myra is very welcoming and always willing to assist. i have recommended people who still live in the apartment and will still do more. I really do appreciate all your effort. Keep it up”

“I had the worst experience with Heatherwood. Management sucks and very inconsiderate. I paid $1500 deposit and received only $700 stating the apartment was left dirty when in fact it was only left with little dust when i moved out April 24th , turned in my keys on May 8th because they lied and told me one thing and ended up making me pay prorated rent. They supposed to be a team but everybody say different stuff. DO NOT LEASE WITH THESE JANKY PEOPLE! base rent was $750 always ended up paying over $900! Again THESE PEOPLE ARE JANKY & WILL TRICK YOU OUT OF MONEY!”

“The changes and updates have been amazing! The staff is very professional and quick to respond, always in a positive way. The entire property is well lit at night with a security patrol. My wife always felt safe when coming home at night. We had a very positive experience and would recommend Villa Serena - Heatherwood Apartments.”

“Do not give these people your security deposit. They make you pay a so called non-refundable security deposit, tell you one price, then once it's time for you to move in they double the price and tell you that you have to pay it or forfeit your security deposit even though you never moved in. The front desk is ran by a bunch of young rude little girls who try to manipulate you into paying more than you agreed to. Also there is trash all over the parking lot, it's dirty and in a high drug and prostitution area. I would not recommend.”

“I've been living here 15 months and have had many problems. There's always trash on the ground (the staff only picks up some of it). There are countless stray cats that leave paw prints all over your car and also sleep under your car. The parking lot is full of potholes which never get fixed. The front gate stopped working months ago so now they just leave it open at all hours. My air conditioner has broken three times, and because maintenance doesn't work nights or weekends, I've had to go three days until it got fixed. The parking is also a nightmare. If you come home late you'll have to park 100 yards away because all the close spots are taken. If you mistakenly park in one of the poorly marked handicapped spots (very hard to see at night) you will be towed. If your lease expires and you sign a new lease they won't offer you a new parking permit, you have to specifically ask for a parking permit and display it at all times or you will be towed. Bugs are a problem too. You will find roaches and wasps around. I had to request maintenance twice to take care of a wasp nest and all they did was spray it, they didn't even remove the nest! Lastly, the neighbors. My neighbors have left full bags of garbage on my doorstep, thrown rocks at me, and often sit on my steps and refuse to move when I ask them. Definitely the worst complex I've ever lived in.”

“Horrible There is no visitor parking. My guest car got towed in visitor parking because it was written on the ground. There is maybe 20 visitor parking for over 300 apartments. Most of visitor parking is filled with residents second car because the office refuses to give more than one parking permit.”

“OK SO FIRST OF ALL, I AM NOT ONE TO WRITE REVIEWS OF ANY SORT BUT HEATHERWOOD HAS TO BE THEE WORST APRATMENT COMPLEX I HAVE EVER STAYED IN. ITS WORST THAN NORTHBOROUGH APARTMENT ON THE NORTH SIDE, IF YOU KNOW ABOUT CANFIELD APARTMENT JUST IMAGINE HEATHERWOOD BEING 10X'S WORSE. FIRST IS THE PARKING LOT... THE HOLES AND BUMPS!!!! OMG TERRIBLE. THEY CLOSED DOWN THE PARKING LOT SAYING THEY WERE GOING TO FIX THE POT HOLES... NOT AT ALL. IT'S HORRIBLE. THEN ITS THE PARKING.... WTF. IF YOU GET HOME AFTER 3PM GOOD LUCK FINDING A PARKING SPOT, WE HAVE TWO CARS BUT THEY ONLY GIVE ONE STICKER PER HOUSEHOLD. SO VISITORS ARE OUT OF THE QUESTION, VISITORS SECTION FILLS UP BY 3PM AND ON THE WEEKENDS FORGET IT. ESPESCIALLY SUNDAY. THEY HAVE NO PROBLEM TOWING YOUR CAR. NEXT ARE THE ROACHES... HOLY ----!!!!! EVERYWHERE. I BLEACHED MY ENTIRE HOUSE AND I'M A NEAT FREAK AND THE ROACHES ARE STILL THERE. LIKE THEY GOING HALF ON RENT. THE GIRLS IN THE OFFICE.... I WON'T EVEN GO THERE. THE ONLY ONE I LIKE IN THE OFFICE IS THE GUY WHO IM NOT EVEN SURE IF HE'S STILL THERE. PLEASE STAY AWAY FROM THESE APARTMENTS. THEY SUCK MONKEY BALLS!!!!! RUNNNNNNNNNNNNNN!!!!!!!!!!!!!!!!!”

“Roach and bed bug infested. People regularly throw trash on the grounds and in the parking lot. The place is overrun by stray cats. Parking is insufficient and there are more potholes than you can count. Laundry facilities are a joke with half or more of the machines out of order. The owners are slum lords who hire managers & staff who act like they're running the Ritz Carlton. ***AVOID *** AVOID *** AVOID *** AVOID *** AVOID ***”

“My best friend used to live here and the area isn't safe. Someone jumped her patio one night while she was sleep, thankfully they left because it was broad daylight and her and her bf were there. The inside was nice and cozy but the outside was nosy, ------ neighbors, drugs. I see theres security now but there wasnt at the time. These apts were nice back in the early 200's but with the decline of the neighborhood, things have changed. Don't bother moving here unless you're down with the street life. Hard working people shouldnt live here because theyre risking their safety. Pay more for a better neighborhood but be safe anywhere.”

“I do NOT recommend these apartments to anyone, even if your situation may be desperate and feel as if it may be your only option, please do not even go through the trouble. Since day one of trying to get an apartment, being new to the area we did our best to find an affordable place of living, we thought we had found a reasonable complex, we were mistaken. The staff are poorly trained and behave in a very unprofessional manner. Pools always locked, even in the heat of the summer. They claim to have forgotten or needs consistent repairing. Only 1 actually works when there are 2. Constantly trying to call to ask maintanence to assist, they always have an excuse or a reason they have to wait days to fix anything. Massive Cockroaches will not cease!! We are spraying consistently, you have to call the office to have your apartment cleaned, still never helped. No parking available. Front gate is always open, so who needs a key or a permit anymore. Costly for those. Potholes everywhere. Extremely noisey. Bfs car was keyed horribly just parked one night. Not a safe environment. Trash on the grounds. Definitely a place needing to be remanaged and overhauled. We already wish we lived elsewhere, AVOID.”

“This is the worse apt complex in Houston.The office people are rude and not professional. Cars are being towed without providing parking lots. After 6 months living here my contract fee has being raised for $50.00. If you ask for owners number you want get it cause they are scared 90% of the tenants are against this office people. PLEASE STAY AWAY FROM THIS ------ AREA... THIS IS A DRUG PLACE”

“I hate this place. The girls in the front office don't know what they're doing. I just found out they decide who hthey want to charge with eviction fees if you're late on our rent. I know this because I've had an eviction notice before being off my job to recently being disabled and I didn't have a fee. She tried to tell me it was in my lease but her response to me saying it's not was that it won't be in those exact words. My air broke 3 times in one week and thy keep sending people out who didn't know what they were doing. I know I call them every week with an issue. They cut the water off every month sometimes 2 times a month and don't give notice. The girls in the office don't know anything. I was about to sign a promise to pay with the the front desk lady. She was OK with everything I told her. In the middle of signing Alexis calls her in the office to inform her of a new policy they decided to in force because she had no idea. Their workers are not properly trained. Anytime I ask the girls in the office a question I never get an answer. I find myself explaining questions over and over again like its rocket science. They give generic answers to satisfy the people that may be intimidated. I'm not one of them. If you can you should pass this place up immediately. Do not pass go do not collect 200 dollars. Run as fast ad you can way from this place for your sanity and self respect. If I had the time I would have taken them to court. So many issue I can't even put on here. The ONLY reason I'm still here is because my house won't be finish until the end of the year. This place is past unprofessiona . Just like the other guy said I wish I could give negative stars.”

“Wish i could give negative star's. These people are crooks anything to get your unit deposit then reject your app and keep it $150 bucks. Avoid this place at all cost, their 2nd chance program is a scam just to get that deposit. Scamed on 5-8-2015”

“Office staff so rude. They have two straight ------- you dont wanna meet. Especially the one on the right when you open the door. She simply do not know how to talk. I hate them.”

“This is the most ------ apartments ever. I was visiting and someone (some hoodlums) broke into my car. It was parked right in front and what's funny is no one seen nothing. Someone must have heard something. The front office did not want to work with me to get video feed or anything. Its definitely not the best place to stay. People always hanging out. It is over flowing with trash and not a recommended place to stay.”

“The office staff are very unprofessional. I moved in September 2013. I received a move in checklist to point out what needed fixing. I turned in the list and noting has been fixed till today 06.10.14. My refrigerator broke down and they kept switching old broken refrigerators that were worse than the one I had initially a problem with. I had to buy my own refrigerator because I was losing food product and I had been without a refrigerator for 3 months already. Except Tanya, all the staffs including the manager are very rude and unfriendly.They dont treat you like a paying resident. I regret signing a lease with them because their corporate office is worse than the management staff when it comes to treating their resident rudely. Alexis is the worse of all their staff. I have turned maintenance request forms several times to her but she claimed I never filed a request with her. Luckily I always keep a copy for my self and asked them to sign. Several times I have walked in the office and they are openly arguing with other residents. If you want to save money its a cheap place to be but you will regret it dearly.”

“No sirve estos apartamentos, no desperdicien su dinero por las puras, esta invadido de cucarachas, y la gente q trabaja son d spotas y no cumplen, presten mucho cuidado, son unos estafadores, ya q firmen contrato, no les importa como vivan, no arreglan las cosas a tiempo, y muy seguido se va la luz, no gasten su dinero e por gusto esto no sirve, yo le doy 0 estrellas pero no se puede mucho cuidado con dejarse estafar Hello, I do not recommend these apartments, they charge and not used the service, I got the totally dirty apt, power goes often, the streets are horrible and the manager does not work, it is contaminated with cockroaches, be very careful, do not invest their Money for nothing”

“From October of 2007 until July of 2013 I called Heatherwood home. During that time, I must say, I encountered some unique individuals and sometimes stressful situations, which to a certain degree one can expect while living in a low income area. But the REAL problem came with the new and current management and their reluctance to address the issues of the new 2 bedroom that I'd moved into; the place was infested with bedbugs. Mind you, I'd stayed in a one bedroom apartment on this property for five years prior before deciding to upgrade, and never had this problem. Roaches, yeah sure; sugar ants, yep, especially in the summer. But never before in my life had I encountered the unique hell that bedbugs bring to a home. To be quite blunt, it's a ------- nightmare that I wouldn't wish on my worst enemy. But I would wish it on the current management of Heatherwood, who told me that the huge amounts of furniture, bedding and clothing that I started seeing building up around the dumpsters were just people moving out, when in actuality it was a sign of a serious infestation. Needless to as, management said they'd help by charging me almost $300 to fix the problem with a treatment not guaranteed to work. So charge me for a problem you already knew existed, yet refused to aleviate? Something doesn't sound right about that. And that's why if you're looking for a decent, fair place to call home, you should look elsewhere, because this place is far from it.”

“The office staff,unprofessional,I would not recommend anyone moving here no matter what specials their offering,They take their time fixing things you have to constanly keep calling to get things done,people outside your window talking loud while your trying to sleep,as well as loud music,smoking weed, whatever you can think of, right now in the process of moving the hell out.PLEASE DON'T MOVE HERE!!”

“NOT GREAT AT ALL I CALLED TO GET A PLACE THERE RELOCATING FROM NEWYORK DUE TO THE HURRICANE SANDY STAFF WAS VERY NASTY /VULGAR LANGUAGE ON THE PHONE IT WAS SO AWFUL -I HUNG UP THE PHONE I SPENT A SUMMER THERE WITH FAMILY AND THE STAFF THEN WAS NICE WHAT HAPPENED ?????????????? IT'S NOT A PLACE TO WANNA SAY I WOULD STAY AGAIN AND STAFF VERY RUDE AND NASTY SO I WOULD NOT RECOMMEND THIS PLACE TO KNOWONE NOT TO LIVE OR VISIT NOT ANYMORE THINGS HAS CHANGED HEATHERWOOD GOTTEN WORSE !!!!!!!!!!!!!!!!!!!”

“i lived here for a year,the only problem i remember was my neighbors loud music, late at night, when my kids had to get up early to go to school.Other than that was ok. i have no complaints about the office staff, they fixed everything that i reported it.”

“worst decision my husband and i ever made! roaches n bugs and even bats! we have called about the bats several times no one has came out. we also called an exterminator about the cockroaches and they never showed up! the walls are thin and u can hear any and everybody's business. people arguing and fighting all the time! ugh! need i say more! i cannot wait until our lease is up!”

“I am a resident here at Heatherwood, and I have to admit this is a really good property. I can honestly say I have no complaints about this property, and I've lived here five months now. The leasing office, well employees are very nice and caring to me at all times of the day. I've lived in two other properties and they would be rude to me in the leasing office or would never show any concern. Another thing I like is the maintenance, they are excellant. When I have an issue in my apartment, they come that same day to repair. I really enjoy living here and would recommend anyone to live here.”

“I am a resident here at Heatherwood, and I have to admit this is a really good property. I can honestly say I have no complaints about this property, and I've lived here five months now. The leasing office, well employees are very nice and caring to me at all times of the day. I've lived in two other properties and they would be rude to me in the leasing office or would never show any concern. Another thing I like is the maintenance, they are excellant. When I have an issue in my apartment, they come that same day to repair. I really enjoy living here and would recommend anyone to live here!..”