All 25 tenant reviews.

“I have lived here for over 5 years. I left due to having a baby and even came BACK I missed it so much. I LOVE Mrs. Rosie. It has always been a safe space for me. Maintenance is amazing. Every staff member is amazing. I have lived here through two managements and I am so thankful for Settlers Ranch.”

“DO NOT COME HERE! Coming here I was welcomed and treated nicely! There is new management. Marlene is great very sweet and understanding. The others or the one named “Rosie” Rosalina is horrible. Do not speak to her. She is very rude, shows favoritism. Lack of knowledge in her field! Even my neighbors speak ill about her. Very unprofessional, does not communicate well. Refuse to fix my AC, had to go days in the heat. I have a CHILD that had to endure that as well. Gave me the complete run around. Other issues are pools are always dirty, hot tub never works, they closed the basketball court/gym. Gate never works. My car has been broken into, there are random abandon cars left on the property. Front office never cared. At all ,said theyre gettin security . NEVER DID! Cats everywhere, fences around the building are destroyed. Barely cut grass Homeless people walk through all at night. UNSAFE for anybody. So many apartments are vacant cause there damaged. Roof damage/squatters, Water damages. BUT they want people to pay $1250 for this environment . Truly do not recommend anybody coming unless there is new management. Rats all in the back cause of the trash and trailers just sitting, theres a pond behind the complex they refuse to tend too. They do not make you feel comfortable at all or even try!!!!!”

“I did not get a chance to move in. I wanted to live there but I was scammed. On May 24, I tried to move in a 2 bedroom. I went to office to get key and sign lease. I Was presented with a 1 bedroom lease. I told them I applied for a 2 bedroom and she said I never told her that. They refuse to reimburse me. I Needed a 2 bedroom for my family.”

“I been here for 2 years and am about to move out. I'm in the process of buying a home. But the 2 years I lived here were good. Cheryl is the best. Nicest property manager i ever met. Little to no roaches unlike other apartments. Maintenance can sometimes take a while to get to you when you need something fixed but they do their job. Some of the nicest apartments in the area. And safe. I don't exactly like the area but I do feel safe in this complex and for the most part the residents are friendly”

“lived here for 3 years and would definitely recommend these apartments to anyone. very roomy, clean, nice, and very presentable. also in a great location, easy to find, plenty of restaurants near by and only 35 - 40 minutes from Galveston beach. 20 minutes from Kemah boardwalk and close to multiple malls. staff was excellent, freindly and very understanding to our needs. their maintenance department was very realable and met all my requests in a timely manner.”

“Great place to live. The best staff.”

“Property grounds are very nice clean cut, the office staff and I started off kind of rocky but with professionalism and communication they all made it possible for my mom to get an apartment in a timely fashion. The approval was fast and organized. I enjoyed the casual talk with the property manager whom is awesome might I add she went above and beyond to make my mom welcomed. My mom cant wait to move in she insisted on moving here and I helped her but most important the staff made that possible for her. I am looking forward to my mom moving in now. Thank you all so much for everything. I appreciate everything. As long as she is happy I am happy.”

“The leasing staff is very rude. Especially ---------. They act like you're an annoyance, they interrupt you, they contradict themselves, and they rush you off of the phone if you call to ask a question. Definitely not a pleasant experience. Helpful and friendly staff make all the difference, and that is something that is clearly lacking here. Not only that, but they don't even have a model apartment to show you, so make sure you don't happen to visit unannounced because they won't help you. I wouldn't live here if I were you.”

“My husband & I would have loved to lease a 1x1 at Settlers and although they had one available at the time we decided to look elsewhere. The area is prefect for our jobs and puts us right in between family & friends. For starters Settlers should consider updating their website, they seem very lazy in the leasing office, no guest cards to fill out, & no tour of the property. Prospective residents should not have to keep calling to see if a unit is available, a waiting list would also be great.”

“I've lived here for almost a year now. Overall, the apartment is good. The spacing is good and the prices are good. I don't have much of a problem with noise or parking either. And I like the pool too. The management staff is pleasant and helpful. Maintenance is pretty prompt too. And the residents are friendly. Also, I always feel safe here, no matter what time it is. Sometimes the gates break, but they always fix them quickly, even though it's pretty easy for visitors who don't live here to get in anyway. But, like I said, I always feel safe, regardless. It's not the most updated as far as appliances, but that wasn't really a top concern for me. It is 30 minutes from downtown, so if it's important for you to be close to that area this is not the place for you. And you will have a small roach problem if you don't keep up with pest control requests. Overall, I would recommend it for anyone whose biggest concern is just somewhere comfortable to live :)”

“I have lived here the past year. I'm going to be as specific as possible without naming names since most of the glowing reviews here are extremely general & dubious. Haven't had deal-breaker issues until recently. For one thing, neighbors used to be relatively quiet/respectful, but has gotten a bit "------" playing loud, thumping music all hours of the day either from their cars or balconies, screaming outside/hallways in the middle of the night, etc. Perhaps one has to expect that living in a Houston apartment complex these days? Given the above average rent they charge, one thing I do expect is maintenance to be professional and above average in courtesy. Unfortunately, he is incredibly slow and unresponsive. When this man does show up in his little golf cart (a minute before he is about to go home so he won't actually have to do any work until next week) he argues with you in his thick accent and jumps to unsubstantiated conclusions to blame every problem on you. Condescending and curt. Requires multiple calls to fix the same problem instead of fixing it the first visit. I have noticed he is more polite to people who are more ahem "similar" to him. It's really not worth my time or energy to file an official complaint as I don't plan on renewing my lease.”

“Have lived here for over two years. The management could not be more accommodating or professional. The grounds are well kept, maintenance is impeccable. Service calls of any nature are handled quickly and efficiently. We have absolutely loved living here, and hope to stay for as long as possible. Can't say enough positive things about our residency here. Nothing even close to comparable in this area.”

“I lived here for 2 years ,,, what a great place ,,, the people are warm and cheerful ,,,the staff there is great ,,,,, , the only reason I moved was for my wifes job in vegas ,,, when we go back in a year or so we will be moving right back here ,,,,, sams club , black eyed peas joes crab shack ,, foodarama , whata burger , taco bell ihop , taco cabana and sonic are all right in front of the complex ,,,,,,,everyone there knew me as SKIP ,,,,, I DO MEAN EVERYONE ,,HAHAHHAH”

“I ust moved in this year and have enjoyed my stay and would recommened this place to anyone I know. Very quite, peaceful and the staff is always helpful to assist you in anyway. Great place and very glad I choose this.”

“This is the second time my family has lived at Settlers Ranch. First time, two years ago, the complex was fine and family oriented. Since we have been back, the apartments appear to cater to the -------- populus, both -----------------. Living next to the pool area is sheer misery. Extraordinarily loud and obsene music. Yesterday until 4:30 am with numerous calls to security of which not one response. If you are not of this --------- let this serve as being prewarned. You will be miserable. Can't wait to move! Horrible, horrible management.”

“Ive lived here for 3 years & love it. It is quite & peaceful. Maintenance is wonderful the only complain I would have is the air condition tends to go out every now & then but Maintenance is quick to fix the issue. Water pressure on the 3rd floor used to be an issue but since they have fixed the pipes & the city has fixed there issues, I don't have any problems anymore.”

“Thank you again for the Crawfish Boil. I look forward to it yearly. Management makes it so much fun to live here.The only complaint I have is that the maintenance man gets in everyones business and is always hanging out in office.”

“I've been living in this apartment for almost 5 years and enjoying it. They just had a crawfish broil, which the crawfish was great and the overall atmosphere was great. Music was playing and some tenants won gifts by just putting their name in a box! The office staff is friendly and always making sure everything is good in your apartment. The maintenance employees are always making sure the environment is clean and fixing apartment issues in a timely manner. This is the best apartment I've lived in!”

“Been here 6 months now and have had zero problems. Maintenance is always quick to respond. Office eis great. I do however keep getting notices about cleaning up after my dogs even thought I pick up after them all the time. The upstairs neighbors are a pain since they have more than two people living in a one bedroom. Have complained but nothing has been done. That is the only bad thing here. Other than that I will stay here as long as the rates are affordable. Love the area and the ease of getting to things.”

“We been here for 14 months and its a great place to live. Staff is very nice and professional. Apartments are bigger than other apartment complex. They are very clean and safe to live in. I would recommend Settlers Ranch Apartment. The only reason we are moving is our son need more outside space.”

“I recently requested work on my AC unit and garbage dissposal and the work was completed in the same day. The maintenance supervisor (Billy) was very professional and looked at other issues and repaired them before he left my unit. I was also given new ten year energy saving lightbulbs to replace the ones I recently purchased. Customer service is very important to me. When a work oder is completed and the work area is cleaned, I am impressed with the service I received.”

“We initially had issues with a few things shortly after moving in but recently things have definitely turned around. We have been here a year and a half and in the past six months the staff has become very responsive and we no longer see the problems that existed in the past. The apartments are well maintained, safe and the management is friendly. They have really turned things around and we would gladly recommend this place to anyone.”

“Lived at Settler's Ranch for 18 months ended in June of 2011 and it was the best apartment experience that I have had in Houston. Highly recommend, responsive maintenance and plentiful parking spaces. Management is responsive and reasonable.”

“We just moved in to this apartment and so far we LOVE it. The office staff is incredible and goes above and beyond to make sure you are taken care of. We had a problem the other night with the washing machine and I called the office number at ten pm. The maintenance guy was at the apartment within 15 minutes and got it all taken care of immediately. I was expecting to leave a message for the next business day. I then went into the office the following day to let them know what a great job the maintenance person did and the first thing they asked me was did I need the carpet shampooed if water had gotten on the carpet. I didn t luckily, but the fact that they asked sure did say a lot. I highly recommend this complex to anyone looking for a new place to live!”

“When I moved into settlers ranch I was and still am very satisfied! the staff is great i've never had any problems with anyone being rude. I've never had any problem with the matnance people, if something was broken I would call and tell them and it would be fixed in a timely mannor. No crime since i've been there besides what happens outside the grounds. I've grown up around here so i'm use to what SE Houston has to offer ha! The only bad i would have to say is the Bad as* kids that hang around the front of the pool and front office at night playing basketball and in the pool making out and god knows what else! it's horrable that people can't control their hoodlum little kids now a days! as for the pool it's beautiful untill famalies bring their cousins and aunts and children that don't live at our apartment! The pool area isn't big as is and with all these lil kids jumping off the rock waterfall and running around screaming and yelling kinda makes me mad because it keeps us tenats from being able to use the pool because other famlies that don't live here are out there taking up space! all in all this is a great place to live. If they set a little bit more ground rules and inforced them when it comes to the pool and trespassing and lotering then the place would of gotten a 10! :-) but other than that I LOVE IT HERE! :-)”