All 25 tenant reviews.

“Garbage place. Don’t move here. Management dose not care. This place is loud all the time and there’s no peace. There’s drug usage all around. They have zero security and their work hours and are the worst.”

“The worst experience I have with this apartment management is that my rental car was towed!!! I got a rental car after my car was repaired in a body shop. And the rental car was towed immediately during that night. How unfriendly and unpleasant that is. I don't know why it just has some st***d towing company to tow the resident's vehicle, without leaving any notice. I will move out when my lease expires.”

“Its always nice to have a friendly office staff and not a rude and unwelcoming ones like other communities in the area they not be as new but they sure can keep up… they care about us residents and the way the apartments look. I'm glad my friend was so consistent about me coming to apply here... I wouldn't want to raise my family anywhere else. Thank you City Terrace Management for all of your efforts we are always amazed by you all.”

“I moved to City Terrace Apartments at the end of 2015. I fell in love with the property because of its location, the peacefulness of the community, and the extremely helpful staff. I chose an upgraded unit and have been pleased with the aesthetic appeal and WOW factor once my apartment door is opened. I have only had a few maintenance requests since I moved here, but they were all handled in a timely manner. Having schools and parks so close is an added bonus. I feel super safe here in this community, not only because of the quality of my neighbors, but also because of the on-site patrol at night. I would highly recommend this remarkable community.”

“The decision I made to move to City Terrace was one of the best decisions I have ever. Jasmine and department manager Allie have been very helpfully to me since my move into my apartment. I will highly recommend city terrace its a very serene and quiet environment.”

“Maggots!! Crawling along and under base boards in master bathroom. Been having this problem for 2 months! Very annoyed and disgusted! Office called out pest control which didn't do anything! Office stated the tenant from up stairs left trash out which caused maggots! I totally disagree bc the tenant would have been making complaints just as well as I am!”

“I have been living here on property since 2007 and i truly love it here i have never had a problem with any issue when i do i just pick up the phone or go by the office put in my request and it will be done. I just love my french doors. The maintenance is good all the services are good the manager are supper nice so to some it all up CITY TERRACE is a good place for a growing family to live close to schools,park,grocery stores ,oh let's not forget the pool area is beautiful enough said.”

“I've lived here for a couple of years now, the most recent change is really an improvement. The office people are super nice and helpful. They just did the parking lot and the lights on the buildings really light up the place. I like it here especially for the location. I don't have to live in an expensive area to have a nice place to live, not too far from my job. I don't have any plans of leaving any time soon.”

“I just moved here at the 1st of July and I love my new apartment. I have hardwood floors and a updated kitchen. I am in a one bedroom and it is HUGE. I have a walk in closet and additional closet space in the hall. I live right beside the pool area and have a beautiful view. I also love how pet friendly it is here. There are a lot a renovations going on right now so the property is about to get even better!! I would recommended everyone to come check this place out.”

“For the price of the rent, its not worth moving here.. Avoid at all cost unless you want a head ache. I've seen previous post and their correct, it's 2016 and they still have hot water Issues, every week theres no hot water to take showers they have gone 3days in a row no hot water. They are trying to make the property look nice, but its a disguise on what's really going on.. Loud tenants that bump rap music out of their cars in the parking lot, Neighbor up stairs is loud and theres alot of domestic disputes with them all the time.. This place is really the hood if you ask me... For 1300 get a house before you move to this dump you've been warned.. Oh before I forget it is infested with bugs, and there is always trash outside the dumpster in the parking lot”

“I have had a leak in my bedroom since May 2014, I have gone in person to notify the staff, showed them my pictures and have also filled out a work request on their portal. My roof is near collapse now, my four year old and I have upper respiratory problems and nothing has been fixed. They claim there is no record on their log of my visits in person or of my work request form on-line. Well, I notified them again 12/18/14 and they told me to be there for the repairs and they would arrive by 3, at 5 I called and they said no one was coming. Lack of professionalism, they have policies in place for late payment of rent, which is not a problem with me, yet they do not call to inform me when they will be late taking care of me. I was told someone would come Saturday 19th and nothing. Finally got a call from them and they claim Monday for sure. Keep looking, management here does not care about paying tenants, their health or the quality of life of little children.”

“The entire complex is filthy. Almost no maintenance work or work carried out at snail's pace. The air-conditioning is a joke. My apartment shows 80 inside (at 11:30 PM) even though the thermostat has been set to 60 and it has been running all day. Issues with hot water. Gate breaks from time to time. Stay away.”

“Manager is racist and rude.”

“I hate this place and can not wait to move out!! Staff is rude and they never follow up on anything. They frown when you come in and say, "what? What's the problem?" They never smile, and never ever know what they are doing. Things break. Roaches everywhere and yet we pay for pest control each month. What a joke. The neighbors are loud. Not to mention kids who don't love in the complex party at the pools. We can smell pot in the laundry rooms and oh yeah the washers have been broken for over three months and never get fixed. Gates are broken all the time. Where's the security?? The only good thing is that the neighborhood is safe for now. But who knows when crime would occur in the future? It's like leaving your front door open to the public and askin for crime to happen. What ever you do don't move here.”

“I lived here for a year and I absolutely love it! Such a quiet place! Even during the summer! The kids actually know how to behave. My neighbors are awesome! What I don't like: the gate is ALWAYS broken. Maintance is really slow, but they do a good job once they get to your apt to fix it. Gabrielle is a really nice girl and will work with you as long as you communicate with her. But the rest of the staff wil say ummm, I don't know, let me call you back. and they never call back. For these last few weeks we haven't really had hot water. Which is really aggravating specially when you have little children that need a bath. Trash is usually inside the dumpsters, very few times where the trash is on the other side. My water bill has been kind of high lately, don't ask why! You'll never know. There is no perfect place! Even if you go to an expensive area people will ----- about every little thing. I am going to miss living here! My short stay was definitely a good one! A few low, but 90% of the time it was good. What I will miss the most is the peace and quiet! Don't always believe what the people say about this complex. I have never had any issues with roaches, spiders or anything! Pretty safe place! No breaks in or vandalism. Pretty good place if you ask me!”

“This place is a joke. Things are constantly broken and the staff are too lazy to fix it. Maintenance is lazy and if you have something wrong in your apartment, good luck because you'll never see anyone to fix it. The staff doesn't know a clue about anything and their answers are always, "uuumm, we'll look into that." Don't even get me started on the manager! There's ants, roaches, and spiders roaming this place and the trash is always around the dumpsters and never in them. Some people here are just plain messy and they'll just throw trash onto you doorstep. The plumbing is a nightmare, same with the water pressure. We've gone days without hot water and once it's fixed, we'll go a couple of days without cold water. They were trying to fix the boilers on the property but got shut down by the city because they hired non-licensed workers. If you take a shower you'll be welcomed by scolding hot water and then once you get comfortable, you'll be hit by freezing water and the whole process starts all over again. City of Houston stickers are slowly popping up on the office doors and my guess it's because of the water issues. The gates are always broken and I've almost been hit twice by someone flooring it into the exit gate, since it's the only way to get into this place. They make residents buy parking stickers and they tell you you will get towed without it. Well people park in the resident parking without the sticker and never get towed, crowding up the lot. Don't waste your time here, it's a living hell. If I could give this place negative stars, I would. Run from the place, run far away.”

“Honest opinion: 1- Complex is discreet and safe 2-maintenance? you never will see em. 3-office: They are saying we put your request in order but they never attention.they are ready for fight. 4-Laundry: most of the time broken and roaches are in the machines. 5-I DO NOT recommend here. one more thing:you will hear your neighbors intimacy voices more often !”

“RUN!! Do not move here!! Staff quits every few months and there is no trained professional here. Everything is breaking and get this, the maintenance staff sometimes doesn't know how to fix it! There was a nice temp who tried but in the end my kitchen sink was never fixed! And when you mention some things are broken to the maintenance staff they'll try to ignore it. I've finally given up and I'm not the only reside who has given up. Yes they paint over cracks and try to cover up mold. The worst part is, I can never get through to the office on the phone. You think they're busy with a customer? Nope! I went to the office right after they missed my third call and the manager is in there all by herself! Yes there are ants and roaches. The only good news is that I'm not as scared of them as unused to be b/c guess what? They roam around the apartment everyday. Yes I see them every day and nope the pesticide does not work! The old manager Aryn was really nice but she quit. No wonder! I really don't blame her for leaving. She was the only one who ever tried to do the right thing. There are other apartments near the same price as they offer! Go there!! You won't regret moving somewhere else. This is a hell hole. If you really want to live with roaches and old old moldy apartment, then you're welcome here!”

“I have lived here two years, I Love the staff and I enjoy my neighbors. No crime and a few people don't pick up after their dogs but other then That I am glad I found such a nice place to live.”

“Can't get repairs done when asked... Staff is rude, won't answer the phone, and won't take care of issues in a timely manner... Staff is only polite to prospective residents, but not to current residents.”

“My kid and I have lived here since 2012 and I must say this "by far" one of the best communities I have ever been a part of. Very peaceful, calm, an awesome staff and great family oriented people. In front of the community, lots of fun for children at a huge park and one of the best set of schools right around the corner including Stratford High where Houston native Andrew Luck (Quarterback of the Indianapolis Colts) went to school. My hope is to keep living in this community as it offers good amenities and is located very conveniently near stores and I-10. Many improvements have made this community a better place to live and it is noticeable. Thank you Country Place, don't stop improving.”

“My husband and I started living here in April and we think its the best. Its at a great price, and its right across a huge nice park, perfect for family and fun. We really like how the apartment layout is so open and welcoming, and clean family atmosphere inside the gates. The office may not answer their phones, but the office is just right there and you can talk to them any time. They are always willing to help you out with any problem you have. The maintenance men are really helpful, they are very sweet and try their hardest to keep all the residence happy.The parking is really good, there is covered parking as well as open, and lighted at night along with the stairwells. No apartment is perfect, but for the price you pay and the quality you get, its the best your going to find around. ( believe me my husband and I looked at a lot of different places, and everywhere else was ether way expensive or ------)”

“I moved into this community in February of 2012 and I will admit that I was not happy my first year, all four rims of my truck were stolen and my truck was left on blocks because the gate was malfunctioning and no one in the office really seemed to care. Maintenance didn't repair items in a timely manner and I had to request repairs several times before anything was done. I did not plan on renewing my contract on March of this year, but it was hard to find something that my family liked which is so close to the schools, water park for the kids and our jobs, plus the square footage in the unit is great (lots of space). So in the end we decided to stay the community is very quite, staff is changing so I hope it goes well, maintenance is much better on repair turnaround, overall I would recommend this community.”

“Water billing is a problem.”

“Security gates malfunctions Often, 4-5 day maintenance turnaround if they bother to come at all. Reported problems still awaiting resolution from 2/28/2012 when I submitted my 30 day notice : Ceiling leaks facet leaks, patio door broken and a/c needs freon. Moreover Property Needs exterior paint, a good landscaper and a more organized staff.”