Tenant Reviews for 9955 Bammel North Houston Road

It was my first time meeting Ms Cynthia and I would say I was and still am very appreciative of her kindness and professionalism it was really a wonderful pleasure having her assist me with all my concerns .

DO NOT MOVE HERE!! I left a review 5years ago giving this property praise; however, I have lived here for over 16-years, but since about 2019-now the management here has gone down completely. The office staff is ill equip to be working in the office, none have ever had managerial experience or working experience, zero customer service, and truly do not care about their residents. The maintenance staff is basically 2-people, they are very undertrained (probably not trained at all), and this apartment does not upgrade any of their units. If something breaks or you need something fixed they take their time with your work order request and even then, it may or may not be fixed, as they are cheap and don't want to spend the extra money it takes to actually fix their property. I have put over 6-work orders in about my air conditioning being fixed, and even called after hours, as it is an emergency. It has been 1-month and still nobody has come to fix the air condition. When they finally did send a maintenance man, (yesterday!!!!) he said all of the units are over 30yrs old and they all need to be replaced. The management knew this but failed to tell any of its residents; however, as I write this myself and my senior mother are sitting in an 85-degree apartment with the windows up. Still nothing! I refuse to take this any further. I am suing this landlord and if you need to know how please contact me. DO NOT MOVE HERE!!!

Office people don’t care my car was broken in twice you tell the office people don’t try to help and we don’t have light we’re I stay cause light don’t work can someone help me please I had to pay 650 twice

For this place being my first apartment with my family we love it. The staff is always helpful and nice. I wish we had wood flooring and updated stove. The only complaint I have is my upstairs neighbors. Throwing their cigarette butts over their balcony down to my part. Then all day noise from the kids jumping and running. I wish they could be moved or myself.

I have been living here for awhile use to be a nice place to live until they put the got new managment who is very Racist!!!especially the girls in the office#can't wait to move.They don't really fix anything/parking is bad/all they won't is your money!they don't care about their residents or anything that goes on.The office is Trash all the managment.Not a good place to live# Ready to Move.

I have been living here for a little over a month now an I really love my apt it feels like home my neighbours are quiet and friendly the office staff is very nice an helpful I would recommend this complex to my friends and family

Sadly I lived here for a while never had any types of issues until they remove the old managment team and replace them with new ones now. And sadly seems every week they have some new person in the front. Now they doing this parking sticker which is whatever but we have folks in appartment that don't have sticker and using all the visitor sections they have which ain't much of them. . Then we have some type of folks no logo of a company in middle of nights with flashlights looking in the vehicle I saw them myself since I work graveyard shifts when asked they respond with were looking for stickers on vehicles who does at (2 am or 3am or 4 am .) I called the office to notify about the issue so far no letters have gone out or posted online. For most what Upset me the most was the way and tone the manager used today and told me i keep repeating myself . Made me feel like some type of a peasant that doesn't pay their bills. NOW they stop receiving money order at front office to online payments which sucks which this month was first time setting up and actually i assume it through correctly for simple fact I got confirmations it went and saved correctly and 4 days later I get late fee notice at the door . And her tone was you have 2 option bank acct but you cant use this option since it Bounce this part really pist me off dont assume anything or credit card with 2.3% thats even a debit card. charge so we already paying high rent for those who ain't on housing. I had pay 29 bucks extra to make a payment on top what my rent is already. When asked to speak with someone else other than them 2 in the office she like nobody going to waive and didnt want to give the information to whom to contact. She stated its company decision so I went to see look into who owners LLC of this complex I keep getting different LLC. Without BBB info or even a contact phone #. Or when u have a issue and they say I have to talk to other manager and we will look into that and contact you back and you never get a respond back. Till u keep calling up there. Let's not talk bout the gates issues. Every day its something with that

I been living in Saddlewood apartments for about for years now and it was ok until those women Claudia and the other one started working in the office ! Claudia is very rude and to be honest I think they both are racist! The maintenance is beyond terrible!!!! They take there time to come and repair! And when they do fix anything a month later you have the same problem again! I wouldn't recommend these apartments to my worst enemy!!! I'm going thru the process of filing a complaint as we speak!!!

These are the worst place to rent. The people in the office are very rude and racist. The maintenance are very unprofessional and the manager can careless of anything but saving a dollar and basically tell you what you want to hear to get you out his office. I have been having break ins and the are slow to repair anything and will do half jobs to cut down costs and are very lazy but noisy and they are rude and disrespectful they have plumbing problems and mold problems. But they want there rent money and on time there. Hypocrites and liars

I have been living here for over five years and this place has gone down hill ever since. The ladies in the office are very rude even when trying to ask simple questions in regards to when they will send someone out to fix your oven. This has been my worst year here. Maintenance never come to fix a thing and the office staff will lie and say someone has been to you house. They are lazy I asked several time for my tolit to be fixed and each time because it flushed for them they refused to change or fix the main problem. I still have tolit issues. Claudia and Silvia both are racist and being that tone of voice is mistaken for an attitude to someone who does not want to listen, you will most likely be mistaken for a rude customer and thrown out of the office for only trying to make your way of living more bearable. So talk like a mouse with a big fake smile even when you are not satisfied nor happy about the service you are receiving. While I was in the office I over heard Claudia tell another resident that she doesn't have to know the people or there names in the community nor does she have to be nice but if you want her help you can not be rude or have an attitude or she will refuse to even take your money for rent. This may be my last year here, but I don't want temporary staff to be the reason I'm giving up such a great place. Send in a Mexican if you want to get top notch service. And when coming to view a place make sure you have someone -------- as well because that's all I've seen them show around since they been in office.