Tenant Reviews for 8701 TOWN PARK DR

My experience here was bad let me tell you why you shouldn't move here the front office never answers the phone the gates stay broken maintenance request aren't also solved like how they should be if you live on the second floor you will be hot !! The air conditioners are old and it took for someone to drive into mines before it was replaced cars just recently got broken into the apartment in the inside is old and the counter tops are made out of wood so stuff is starting to yellow and fall apart you definitely want to check your lease agreement to see all the extra fees they've added since they took over the prices they charge for the apartments are crazy because there's no good amenities the apartments themselves are outdated please be prepared to not have a parking spot if you are a resident or get your car towed also be prepared for the traffic on town Park Drive be careful putting your trash out at night because there is dogs that will come around and pick at the trash even though you pay for pest control you still have to put in a request for them to come and spray it even if you do that, they will not spray I have multiple videos of pest control coming to my apartment and doing nothing but looking around and placing a paper down that's says they were there i'm sure the apartments have mold in them so you might want to get that checked the neighbors have no respect they will be loud at any given hour no matter the day of the week you might want to sign up for informed delivery because the mailbox door is sometimes always wide open. The only good thing I can say if you order a package to be delivered at your front door, it would not be touched.

My experience at urban palms apts has been tolerable. Too many dogs people won't clean up after their pets. Property workers have a hard job trying to keep property clean trying pick up Maintenance crew need to be more experience on the can't fix things. You have to call them several times it's a mess.

Ever since I moved in, there have been significant challenges. Roaches, A/C, Maintenance, Mold, staff, and all around repairs. The apartment has gone through changing its management company which, I feel, was a better move. They have increased Maintenance time to be more timely, and are trying to change the overall appearance. Staff now are more attentive to needs. Some of the apartment appears nice but due to limited funding, the change is on pause. The dumpsters stay overflowed with trash but this may also be due to the contribution of food vendors on Town Park. I have now gotten to a place of peace although many of the issues originally noted during move in have not been addressed. This property offers alarm systems which I feel has increased the safety within the area.

I've been living here less than 7 months. This place is has a cat infestation that I don't understand, that no one seems to notice. My daughter moved out due to a mouse and bed bug infestation, which seems to be common. People are lying on the ground drunk on a regular basis. Roaches are common and I've ask for multiple exterminations and only received one. My ceiling so far has had major leaks in the bathroom, dining room and kitchen at some point. They come in to repair the leaks and leave a mess that I've had to call the help line to have them come back to clean it up. After speaking to the resident manager and her having an attitude about helping me, then have a maintenance man (who struggled with English) call back, with her talking to me in the background. I had to come out of character to get the clean up done that day. The maintenance guy thought leaving it for a second night (48 hours) and coming the next day was adequate. The front door does not close without force, and they've fixed that because it didn't lock at first. The stove is leaning, so I can't even make a pancake. I've complained so many times that I stopped counting about not having hot water to take a shower or wash dishes. And that's not even all, I'm just sick of thinking about it! If you'd like to know more feel free to email me

My experience here has been very painful and awful if I'm being honest. Nothing I ask for gets done and I am currently facing a mice and roach infestation that won't get handled. And I have complained about mold growing in my apartment for months. I just feel like I am being ignored and nothing is being done

I used to be just fine with it. Recently, it has become overrun with rodents and pests of all kinds. The cats have taken over and there is no regard for safety or decency. I am in the process of leaving now.

The apartment is having an increase of roaches, I spent $40 in 2 weeks buying anti roach spray. I have gone to the managment and made a complaint about roaches yet nothing was done about it. Therefore, I decided to fight the roaches by myself with my own money.

I love Urban Palms, this was my first apartment here In. HOUSTON. I am from Virginia. Management is excellent in service and social . I would refer all my friends here. Which I have, Thank you. Mana.

It's a nice place to live, only issues are the gates it's always broken and not all are accessible to use, for the trash valet services they're a little inconsistent they don't take it out on the days it's supposed to at times.

Quiet area for the most part; love the mini upgrades with the lock pad and adt security. Not a fan of the random water shut offs. Also my ceiling painting has been cracking for over 2 years and still can't get that resolved. Wasn't happy having my vehicle towed even though it was in a visitor spot. For a person that's been here going on 7 years and never missing a payment that i would get the benefit of the doubt that i paid my rent on time and not get a eviction notice 3 days into the month.