Tenant Reviews for 550 Normandy St

I’m being charged a $80 one day late fee , when I contacted the office and told them the online system wasn’t recognizing my name nor apartment number it took me 3and a half days to get it straight and they still trying to charge me , I don’t think it’s fair at all when I was reporting it

Please do not look into villa sierra they take advantage of senior citizens!!!! they are roach infested, can’t fix the drive way I’ve already had to replace my tires twice! when someone tries to confront them they give you a bs lie! Anna and Nancy are just horrible! The only person there who’s worth it is Dee.

WORST APARTMENTS EVER ! Do not move here ! No hot water . Air always going out . They do not spray for pest at all and charge an extra $10 for rent ! They "lose" money orders and charge you extra ! I do not recommend at all ! And will not give you corporate number ! They claim they handle everything on site ! Looking for any number to report this apartment complex !

I lived here in 2017 and these are the worst damn apartments I've even lived at in my life they are nasty as hell the office staff don't fix NOTHING they all need to be fired these apartments need to be knocked down and rebuilt I had bed bugs and roaches like crazy at the time my baby was learning how to crawl I wouldn't even put him on the floor because of the roaches my apartment was exterminated a total of 5 to 6 times and every time the issue got worst the lady in the office told me "the problem will get worst before it gets better" I couldn't believe she said that to me I also had to through my bed away because me and my baby woke up with bites all over us I went to the office and once again the lady in the office had a smart comment "are you sure you didn't bring the bed bugs" is what she said it got to a point that I was paying rent and wasn't sleeping there so one month I paid my rent and didn't pay the water bill instead of turning the water off these fools put a lock on my door as if I didn't pay my rent that really pissed me off at this time I didn't know what else to do besides break my lease and now I'm paying for it all because villa sierra staff is DUMB and RUDE all they are doing is taking up space these apartments absolutely SUCK DO NOT MOVE HERE AND WASTE YOUR TIME AND MONEY ! Oh and every day when I came home termites were on my floor!!!!!??

This place absolutely positively without a doubt sucks. there are RATS the size of puppies running around and a lot of other unidentified bugs. The staff is RUDE and they are LAZY. If I could give this apartment complex any rating lower than a 1 i would. this is unacceptable. Starting a petition to get these apartments torn down

I've lived in this community over 4 years never was one to complain. Even during the many times dealing with the roach infestation, nor during the time dealing with the termites, even took into consideration the repair request that were not taken care nor did I hold it aganist the management when the upstairs apartment would over flow causing water to flooded my down stairs unit. I would politely clean up the mess. My complaint deals with how management so rudely without compassion only gave a 5 day notice to leave. Not offer of upstairs unit to assist their residents only reply from Alicia was if I do it for you will have to for everyone. Later there were notices placed on door saying had 5 days from the 1st to leave. Hurriane Harvey brought out the true colors as well as the rudeness of the entire office management department. We've lost a lot of material items dealing with Hurricane Harvey never would I had thought the management staff would also take our weakest, saddest most disturbing moment in my life to use to their advantage.

These are by far the WORST apartments ever. Started out with a roach infestation that was clearly the results of the previous tenants, there was no rush to get the problem corrected. Fast forward we just moved out 4-1-2017, we received a check of what should've been $300 but was only $68 because of numerous hidden fees that they are not upfront about. I called the office, they were rude as always. While staying at the complex a rock had been thrown into the apartment window when we were not home the complex replaced the window before we arrived home and never notified us. If it had not been for the neighbors and the evident rock and glass on the living room floor we would have had no idea. I said all of this to say they charged us for a broken blind (one single blind) $40 WHICH WAS THE RESULT OF THE ROCK BEING TROWN THROUGH OUR WINDOW. They said they didnt gen have a record of them fixing the window. What a Piss poor excuse for a business. Then told me, how do they know we didn't break the blind before the rock was thrown through it. The Worst customer service ever, please whatever you do, do not lease here this is a very current review. You've been warned.

HORRIBLE! I lived there last year and it was the worst experience ever. The day I moved in roaches EVERYWHERE. I even had people come spray and that didn't work. The roach motels I bought helped somewhat. I went from seeing them every where in every room to seeing 1 or 2 a week. Maintenance took forever when I needed them. The raccoons were the worst. It got to the point where they would climb the roof of my apartment building and I could hear them in my ceiling. It was super scary. I thank GOD that I no longer have to live there. And this woman with black hair that worked in the office was not only rude and careless but a flat out lazy -----. I wish I remembered her name so I could warn people about her. Hopefully she does not work there anymore.

I am so glad I am getting away from this place. When I first moved in after I signed my lease my furniture got delivered. I left and came back the very next day to find roaches EVERYWHERE. Everywhere I looked. The apartments on the inside are not that nice. The tub area looks horrible. Looks like they just painted over marks. Every time it rains it seems as if beetles take cover inside my apartment. The roaches were getting better for like 3 months straight. It came down to me seeing a roach maybe once a week but now they are coming back stronger than ever. My roach traps or bombs don't phase them. The guys that come in and spray obviously don't do a good job. Instead of spraying pesticide are they just spraying water? The gates just started back recently working. They stay open or malfunctioned for the most part. Maintenance are okay when it comes to fixing things. I also don't like how they come inside your apartment to leave notices instead of taping it to your door. Parking is cool but I do have a problem with raccoon's being in the parking lot by the dumpster. I never even got a chance to take a dip in the pool because the pool was always dirty. I do not recommend this place at all.

this place is a prime example of "You get what you pay for" the rent is cheap and conveniently located by just about all major highways. the apartment on the inside is decent for what it is, the hard wood floors are nice. however, we had certain parts of cabinets that started to fall apart even after normal use, there was a leak in the adjacent apartment that was seeping into ours, this happened twice, they fixed as fast as they could, the first 6 month i saw no roaches , but even after keeping our kitchen spotless, we were bombarded with roaches the last few months, they even had someone come in and spray but it did not phase them, made me wonder if the people who sprayed just came in and threw the paper on the counter and left without doing anything, they are so bad, that when you walk in the door after work, they are flying off of it , i never witnessed any crime hear but heard gunshots on occasion at night, lots of "activity" here day and night constantly. If the office needs to give you a notice, they go in your apartment and set it somewhere , instead of putting it on your door, but anyway, it was affordable, i lived through it. good luck....