Tenant Reviews for 5151 Hidalgo

No one would want to move here, the leasing staff does not return calls, emails or voicemails. They tell you how great everything is until you start asking specific questions. They do not keep your information confidential and the Office Manager is never available.

I’ve spoken to every member of staff at the complex and literally nobody has done anything about my washer being broken. When they did come repeatedly to repair it, it’d be broken again with 72 hours. I’m going on my third month with no washer for me and my 1 year old child. No way to live. Will be moving out ASAP. My neighbor had a roach problem and they also took entirely too long after too many complaints from him to fix the issue. This place doesn’t care about their residents and I wish someone told me before moving here. 10/10 would NOT RECOMMEND. If I could leave 0 stars…. I would.

Moved in on 1/5/22. My disappointment in Alexan 5151 grows deeper each day. It's not the fact that there is trash everywhere all the time. It's not that there is always urine and feces in the elevator. It's not that the elevators barely work, or the garage doors are constantly broken. It's not even that cars are constantly being broken into or stolen from the parking garage. At this point, the biggest frustration comes from dealing with the front office staff. It'd be one thing if they said they were unsure about something you asked them and that they would get back to you. But instead, they blatantly lie and make things up on the spot. I spoke with someone recently about my upcoming rent charges as the prices of the balance due have changed three times now. They, of course, cannot explain the charges. I would be more willing to be patient and understanding with them if I had not gone through this same thing last year when suddenly, two to three hundred charges were added to my account. I had to fight with them for months until they finally issued a refund (they never explained the charges). But here we are a few months later, and it is happening again. I also tried to be patient with them as we transitioned from one management team to the next. But many of my issues started once this new team took over. Mostly, I like my unit (though I wish it were bigger) and love living in the galleria area. However, there isn't anything else that justifies the price of living here. If you charge over $200 in additional fees, the very least you can do is keep the complex and common areas clean. Once again, I could say so much more, but I will not.

Just look at the pics. Place smells like weed. Paper thin walls. I can here my neighbors above me and beside me. They will lure you in with a promotion, but I promise you, it is not worth it. This place is just horrible. It’s not a safe area. The place is so bad that they have changed management and everyone is moving out.

I thought I would share this with everyone I know. Pay $3,500 in rent at Alexan 5151, we have had a car stolen, 2 burglaries and most recently one of my neighbors had her door kicked in, all her items and dog were stolen and I was told by leasing management they didn't have to inform us of this because it was personal matters. I only know because I found her crying in the hallway with of course no management to show up or help and it had been hours! HOURS! Great job Roxanne, our property manager who called me a liar today when bringing up this matter. Unprofessional at best, but that's what I expect here unfortunately. The latest occurrence, a whole half week later occurred this past Sunday when this absolutely crazy girl at 12-1am was waking up the entire building with all her doors open, volume on max, screaming at other residents that she was going to shoot them. I call the curtesy officer "on duty" and get a message it was taken care of. (It wasn't so unfortunately I was the one who had to intervene and take care of it) so that I as well as my neighbors could try and sleep as we have to work. PLEASE share to warn anyone from having to live through this nightmare! The on duty police officer messaged me in the morning and apologized saying he Is positive for covid19 so he couldn't help me. So when of course wanting to leave for a long list of complaints and problems over the past 7 months along with my safety, Roxanne informed me they want me to pay $4k to break the lease, and as of yesterday so graciously lowered it to 2k. I've been dealing with this weekly for 7 months. They should be paying me to live here, so I WARN EVERYONE FOR YOUR SANITY AND SAFETY DO NOT MOVE HERE! Please see attached photos from my leasing office, the officer and the video of this crazy girl and SHARE WITH EVERYONE YOU KNOW! Thank you! Nicole Bailey

Floors and walls are paper thin. Always have to chase up for a response to emails, and have received bad attitude from the manager Roxanne. Garage doors and elevators break often and take weeks to be fixed. Amenities and apartments look great but the building is so cheaply made it makes living here a nightmare.

Terrible place to live, thin walls and rude staff. Staff is unorganized and has a turn around rate of new leasing agents every month. No hot water when moving in, lights have gone out for 4 days, maintenance men come unannounced and when they actually have service requests it usually is not fixed or fixed correctly. The property is very nice and it has grills outdoors which is a plus. Parking is horrible along with the staff which really ruins this area lace.

This is my 3rd month living at Alexan 5151 and I could not be any happier! This place has far exceeded my expectations in every which way possible. Brittany and the staff are always friendly, and willing to help in any situation, and not to mention the maintenance staff! ALWAYS quick on work orders and preform a thorough job. One thing I like the most of this apartment complex is the cleanliness. I live right across the pool and literally watch the pool steward cleaning it EVERY morning, and especially more around the holidays. For sure looking forward to the rest of my stay at my home, Alexan 5151.

Everyone is very friendly and the amenities are amazing. The apartment finishes are great. The staff is very helpful. The parking is very well illuminated at night. We love all the apps that we can download for package and guests

Leasing office staffs are very polite and friendly. They are helpful for me to live in this community. Also, ALEXAN is in nice location. We are very close to shopping area, restaurant, Water Walls, walk path.