Tenant Reviews for 4899 Montrose Blvd

A home is more than just four walls—it's an escape, a retreat, and most importantly, a sanctuary of peace. Yet, my journey with Museum Tower’s Greystar building management was anything but peaceful. In fact, it was marked by a consistent drumbeat of disturbances, underscored by the frustrating silence of its building management. Over the last 30 days, the construction noise from the pool demolition beneath my unit was not a mere inconvenience—it was a daily ordeal. And this was just a fragment of a larger picture. The building is currently undergoing extensive renovations. While renovations are, in principle, a sign of progress and betterment, the reality here is different. Amenities that are often the selling points of such a place are currently non-operational. That fancy pool and patio? Down. The lavish common area? Unavailable. And for those considering moving in, here's another thing to note: the ongoing construction is likely to impact your unit in some capacity over the next year. Whether it's noise pollution, dust, or yet another unexpected amenity closure, brace yourself for surprises. The most disheartening aspect of this entire experience was the lack of responsiveness from the building management. In times of disruption, a little empathy goes a long way. Sadly, my attempts to communicate with the local building management were met with a resounding silence. It took a direct appeal to the corporate general counsel, bypassing the usual channels, just to get an acknowledgment. To future renters eyeing Museum Tower under Greystar: While the brochures might paint a rosy picture, the on-ground reality is layered with challenges. And when those challenges arise, based on my experience, don't expect the building management to be your ally. It's a classic case of buyer (or in this instance, renter) beware. The physical infrastructure might be getting an upgrade, but the communication infrastructure, at least with the building management, needs a major overhaul. If there's one takeaway from my experience, it's this: when choosing a home, it's not just the tangible amenities but the intangible ones—like trust, responsiveness, and understanding—that matter most.

Location. Location. Location. The Museum Tower, located in Houston's Museum District, offers oversized rooms with 12' open ceilings, which are reminiscent of industrial lofts in New York City. 18' balconies and floor to ceiling windows provide stunning panoramic views. Amenities include 24-hour valet and concierge service, fitness center, and heated pool. The maintenance team and management staff offer prompt courteous service. The neighborhood, while lacking trendy restaurants, compensates with numerous parks and museums, including The Museum of Fine Arts, The Contemporary Arts Museum, and The Museum of Natural Science. The Menil Collection and the Rothko Chapel are nearby. Hermann Park, the Zoo, and the Texas Medical Center are minutes away. I am proud to call The Museum Tower my home. I feel welcome, safe, and secure in my cozy 18th floor apartment. I can't think of a better place to hunker down.

This apartment was a wonderful place that we considered home for many years. The apartments are very well appointed, nice architecture although a bit outdated now. The maintenance and concierge staff is impeccable and the neighbors have been a delight. Plus, we always were so pleased with the management of the building when Finger was in charge. They made us feel at home and that Museum Tower was a neighborhood unto itself. This totally changed when Greystar took over. I have never seen an organization perform so poorly with their so-called clients as this group. Things that used to be considered part of the already hefty rental fees are now charged for, the management team has no desire to know the tenants, and the tenants (whether long term residents or not) are treated like bill paying commodities. It is a real shame how this organization has screwed up a great place to live. We are looking for a new complex now for when our current lease expires after 8 years. We have referred several new tenants into this building but no more.

This has been an exemplary place to live. Be advised, however, that GREYSTAR, a national corporation, took over management of the property this week. There is a general air of unhappiness and hostility, and I am already looking for somewhere else to move when my lease expires. It is quite unfortunate. I had planned to make this my permanent home and am heartbroken at this turn of events.

I would recommend this high rise. I looked at quite a few properties this is the only one with 12 ft ceilings and amazing views. I've enjoy amazing sunsets all year long. Lock and leave convenience with caring management and concierge staff to take care of everything while your gone.

This property is a blessing. The staff delivers my dry cleaning and groceries to my apartment as needed and water my plants when out of town. Being a single woman these type of amenities are very helpful. I have found the entire staff to be very gracious and accommodating.

I am in my second year at Museum Tower and this will be my last. The neighborhood behind the building is very dangerous. The service and management of this complex has gotten terrible. No response to emails is normal. A broken coffee machine in the community area that no one responds to has happen 5 times in the last three months and I travel most of the time so I don't see the majority of this problem. (Don't throw away your coffee machine - you will need it here) Maintenance has a terrible attitude and care more about debating you on who you reported your issue to than fixing it. Not worth the money. $4,200 a month for a one bedroom and I get treated better in a restaurant or hotel. No thanks, Museum Tower. You need a complete overhaul of management and your open capacity proves you've priced yourself out of the market.

I've lived here for four years and would absolutely recommend it. It is quite pricey, but definitely worth it. Here's my breakdown: Pros Location: Absolutely great. Close to the med center/downtown/midtown. Lots of great restaurants nearby such as Montrose, upper Kirby, Rice Village (You can avoid highways completely during rush hour.) Could walk to the museums and Hermann park. Maintenance: Excellent. They respond within hours. It's as easy as shooting an email and someone will address the situation. Management: Superb. Glenda & Dustin are friendly and personable. Glenda is always looking for ways to improve the building. She recently added a community grill on the pool and a cappucino bar in the resident lounge. Safety: Can't be beat in Houston. There is a 24 hour concierge at the front desk. Garages are controlled access. Occasionally the gates break, but they are fixed quickly. There have been some break-ins but these are pretty rare. Concierge: Great service. Very professional and sweet. They can deliver packages to your apartment, help you with groceries, very convenient. Apartments: Beautiful interiors. You can tell from the pics on the website. Cons Pool: Don't picture yourself tanning by the pool on those sunny days. There are very few hours of sun due to the location of the pool. It is almost completely shadowed by the building itself. Noise: Don't get an apartment that faces 59. A lot of our neighbors have complained about the noise factor in those buildings. Sun: The apartment we have comes with shades, but it doesn't block out all of the sun. It is quite bright with the shades, so may need to install your own curtains to block it. Traffic: Sometimes it is difficult to make a left turn onto Montrose from the garage exit, especially during rush hour times. I think they may need to put a traffic light or stop sign there. Overall, I've had a great experience living here. Am moving to another city and wish I could find an apartment complex as nice as this place in the Northeast.

We absolutely love living at the Museum Tower! We have been here four years and looked at every high rise in the Downtown, Galleria, Medical Center and Museum District. The Museum Tower was far and away the best of the best. Everyone who visits is blown away with the view and the modern architecture. The large balconies are great for entertaining and enjoying the views. We have made many friends in the building, but can remain as private as we wish. Management hosts quarterly mixers that easily allow new tenants to meet some of their neighbors. This Management Team provides the best customer service I've ever seen! The public areas are sparkling clean with beautiful artwork throughout, great landscaping, and lovely pool and terrace, which is never too noisy to enjoy. The gym is great and I've never had a problem with access. The concierge and valet are superb and will go out of their way to help you or your guests. You couldn't ask for a better location in terms of variety of dining, shopping and entertainment in either walking distance or minutes away by car. The area neighborhood, park and university campus are great places to enjoy the outdoors. We just can't say enough about how happy we are to be living at the Museum Tower!!

We moved in a month ago. We started looking in downtown and couldn't seem to find what we wanted. Fortunately, my husband was browsing ads on craiglist and found a locator named Jessica with Apartment Sneak Peeks. She was incredible. First off, she is the sweetest girl! She listened to what we wanted and made some great recommendations. Her number one pick for us was Museum Tower and after showing us a few places we had to admit she was right. I told her that I would tell everyone I knew about how helpful she was. If you are looking for a new place to live you should talk with Jessica. Her e-mail is [email protected].