Tenant Reviews for 4100 Southwest Fwy

These apartments have really gone downhill. They are now called Metro Greenway apartments (not sure why this was never updated). It's a shame because this used to be a WONDERFUL community. However, now there's just a bunch of snot-nosed kids and 2 clueless managers who work in the office, which drags down the quality of everything. It's obvious that the managers only want to take your money and pretend to be your friend while they rob you blind. News long as I pay rent to live here, WE ARE NOT FRIENDS!!! Apparently, remodeling the pool and keeping that up to date is more important than maintaining the rest of the building. Want clean hallways? You better keep your nose plugged while you walk down them to block out the smells of dog pee and crap. Want functional elevators? You'd be better off taking the stairs or even climbing up the sides of the building. The elevators here look like they belong in the projects, not a luxury community. They don't maintain the elevators at all! Want to feel safe walking the community? Well, you won't because too many people let their dogs run all over the place with no leash and not just small dogs either! Oh and management will send out the occasional passive-aggressive email about it, but they never enforce anything and the residents know it, so they continue to let the dogs take over the place. Maybe the complex should be called, Metro Dogway apartments. Additionally, the building security is so bad that anyone can tailgate you into the complex. There's no other security between the garage and other floors so people can easily get in and get to any floor they'd like. Nice right? Wrong! They refuse to invest in better building security for some reason, which is stupid because that effects the overall value and appeal of THEIR property. One of the things I personally hate the most is the lack of accountability and delusional/dismissive attitudes of the staff. They won't believe anything that's not in their computer systems. You can see something with your own eyes, try to explain it to them, and all they do is deny, deny, deny. It's so incredibly annoying! Also, the managers don't hold the staff accountable for anything. If you get bad service from the leasing staff, management will just make excuses for them rather than holding the person accountable. The one good thing I can say about the complex though is that maintenance does a good job on the apartments and keeping them nice for the most part. That's this complex's one saving grace. However, with the type of residents they allow to live here now, that won't even last much longer. Some of these units are showing their age and it's only a matter of time before the age and the neglect will lead to this community's demise. Also, many of these units are leased as 'dorm' rooms with RA's and everything to a nearby college campus. Whoaaaa! I had no idea I was living in a glorified college dorm. How awesome is it that I'm paying market rent while a bunch of broke college kids get to enjoy the same amenities as me? Wow, that explains the partying at the pool until 3 in the morning and the loud and rowdy behavior at night and on weekends. Yeah, that makes sense. Anyways, people are moving out of here in leaps and bounds and they are struggling hard to keep good tenants. I just don't get it though. If they really want good tenants then they shouldn't be leasing to college kids point blank and the period. Anyways, I put up with it because I basically can't afford a nicer community at Houston's current rent margins, so I'm stuck here personally, but as soon as I can, I'm following everyone else right out of their unsecured gates.

Regarding leolx's comment, it's strange, because I haven't experienced any of the things they have experienced. I have been living in this apartment complex for 8 months, and I have (knock on wood), have never seen one roach in my apartment. Also, during my 8 months here, only once did the fire alarm go off, and it was at around 6 PM. I am a young, single female and I have never felt unsafe in this apartment complex. Throughout my time here, we have been notified of one car being stolen (which I think is pretty typical for Houston), but nothing else. I haven't had experience with a security deposit/refunds yet, but I can tell you that so far the staff (and maintenance!) have been great and very responsive. Perhaps a lot has changed since August 2015.

Maybe most of people think Metro Greenway seems likes a very luxury place to live, however, the truth is that it is one of the worst apartment around Houston area for several reasons. First of all, there are a bunch of really big cockroach in the unit, almost every two weeks during the summer season. Secondly, the fire alarm system really sucks, it often activated for no reasons during the midnight(1am-4am), and last for more than an hour. Third, the security at this place isn't very safe. I've been lived here for over 2 yrs, and I heard more than 3 times about someone's car had been broke the window. Lastly and the most important one, the management team at Metro Greenway is messy. When I moved in this place, I paid $1210 security deposit to the office. However, when I moved out from there, the office staff told me that I never pay any deposit at all, even though I have the copy of the payment info. Until they still refuse to refund the $1210 to me. As a result, I'm gonna to take my legal action to suit the management team for this issue, and I believe I will win this case in the near future. Finally, let me give you some advice for you as a person who lived this place before. If you have a better choice to choose, pls do not leave in this apartment due to the above reasons, otherwise you would regret with your decision.

Positive experience for the most part. However, the elevator situation has become infuriating. The freight elevator is left on "moving mode" after the tenants have finished moving far too often leaving you with stairs when you get home from work. This means the elevator does not operate normally and stays on the same floor. That side of the building (Weslayan side) experiences many days without their elevator. Then, over the holidays, it was broken for 5-6 days straight. A couple was trying to move in and the office was unresponsive. I imagine they were either compensated or broke their lease. I have complained to the office and will update the review based on their responsiveness.

My husband and I moved in to our apartment here in September and I love living here; there are so many great things about it: location, amenities, front office staff has been really nice so far, & quick maintenance. BUT, I am often so frustrated, the potential of the complex will NEVER be met, and all the little things that continue to happen, make us really not want to be here anymore. To start, the apartments were built extremely poorly; I know where my up stairs neighbors are at all times of the day, at first I thought they were just really loud and walked really hard, until I was soaking in my beautifully large garden tub, and I could hear a car alarm going off and it was so apparent, I felt like I was in the parking garage (my apartment is on the 2nd floor, 1st floor is the parking garage), I was peeing yesterday and I could hear someone's horn honk when they locked their car. And not only can I hear where my upstairs neighbors are, I can tell you what they are talking about, and probably what it is that they are doing. After all of this, I just realized, the floors and walls were cheaply built, they are thin and you can hear anything and everything through them. *Forget the newlywed stage with my husband! Parking; FORGET visitor parking, the builders didn't believe that was necessary (back to my built extremely poorly theory). Because the parking garage is the basement and the 1st floor, and there are 4 levels of apartments on top of that, they had to use thick concrete pillars every 3 parking spaces to support all of the weight; because of these pillars, the spots are sometimes hard to get into, and every once and a while, someone with really good parking skills comes along and then it is REALLY hard to try and fit. The residents are all 20s and 30s, so I am not sure if they just don't really care about the rules, or they know that the office doesn't enforce the "resident parking only" for the parking garage, so they let their visitors park in the garage. I have never had to go to the basement for parking, and it is more of a frustration of having to search and hunt for a spot when there are far too many people parked in there with out parking tags. We pay almost 2 grand a month in rent, I am not asking for a floating carpet to bring me to my front door after I park my car, I just don't think any one should have to search around the garage for a parking spot when the garage is for residents only.... And when I called the office today to ask why they say people will be towed, but no one is, I was told that the tow truck does a sweet of the garage and when they see someone that shouldn't be parked there, they tow it... I have never see a tow truck in that garage, and if that is the case, why hasn't the tow truck towed the Honda Odyssey that has been parking out side of the gate in the garage entrance, literally in front of the "You will be towed" sign? They have a dog area, but the size is smaller than my living room and it isn't gated. Back to the age of most residence, I guess this makes them immature or something, because this area STINKS. There are a few people that have ruined it for everyone else because they don't want to bend over and pick up their dogs ----, which is ridiculous, because the office even provides waste bags and a little dispenser to attach to your leash. We were told that we didn't have to buy them any more, when we are running out, just come tell them and get more... I don't know if it is the age (which is sad because I am in that realm, yet have enough common since and respect to clean up after my dog and myself), or what it is, but the complex has not really made any strides to clean it up, or find ways to fix it. The rent is pretty high, and yes, the amenities are nice, but for almost $2000, there really shouldn't be any major problems like this. I thought I was weeding out the "rift raft" by shopping in a higher price range, but I guess I was incorrect. We decided the same month we moved in that we were not going to renew our lease. Now we are just frustrated that we have to continue paying this much and still dealing with the crap... Lesson learned!

Well where can I start...... The staff specially the manager --------------- is a moron!! He has absolutely no backbone or any common sense for that matter. He has no idea what the lease says or what anything says. He is always either on his cell phone or office phone trying to look busy since their is no one in the front office...ever!!!! The assistant barely knows how to add, I'm surprised being that they are considered an upscale property they have people like her working there. The leasing agents are just terrible.... I'm assuming it's like an episode of greys anatomy.... I can't tell you how many times I saw ----, the mananger, come out of ------'s apartment. I lived on the 5th floor so it wasn't hard to miss. I'm assuming she got fired because it got too complicated...lol The other leasing agent, ----, (I think) is completely clueless about life. And I'm assuming employees can date residents because he just can't get enought from one resident that lives there. I don't mean to call anyone out but if I run into them both in the sauna one more time...... Well that's just about the staff which makes or deteriorates a place.... They completely destroyed the place. If they changed them for people to that had business knowledge than maybe we wouldn't have problems with double booking the moving elevator, not knowing if people paid rent, double booking the parking, loosing packages and list can go on and on.....

I signed a lease online this summer, and it was a great deal. In fact, the deal was to good to be true. They had a website error and unfortunately could not honor the price for the lease I had signed. Obviously I was not thrilled about this, but accepted it after realizing they were not going to budge.*** THE REAL PROBLEM** is they did not return my deposit. It was their websites error and after many calls and visits I finally gave up. They always apologize and say they'll mail it right out. After 5+ times I realized either they were just genuinely inept or they were just lying to me. Either way I am lose. Earlier I said unfortunately they could not honor the price, but I am guessing it probably worked our for the better.

I've lived in these apartments for almost a year and will be transferring into a bigger apartment at the end of my lease. Maintenance people are great, always pretty quick and efficient. Although sometimes I have to bother the office to make my issues "urgent". Property manager is clueless and will never get back to you if you go directly to him regarding any issue. However the assistant manager is pretty efficient and can usually better assist me. It's a revolving door of leasing agents. I think at least 5 have come and gone in the last year, but the current ones are very helpful. The apartments themselves are nice- pretty comparable to surrounding aprts. The lower floors have carpeted halls, and the carpet does look very dingey. My floor is all stained concrete so I've never really cared. If you have pets this really isn't the best complex for you- many people have dogs and the space to walk them around the complex is very limited. Parking for visitors is awful, there's rarely ever an empty space. Resident parking isn't too bad, spaces are small and most people take up two spaces but I can always find a spot for my big SUV. main benefit is the location you are very close to everrrrything. But if you like to open your windows every once in awhile don't get an aprt facing 59. Most residents are in early 20's to mid 30's so during the summer there's always tons of people at the pool drinking or being loud. I've never really had any issues and plan on staying another year

Don't be fooled by the external facade, on the surface this place looks like a very attractive prospect when viewing properties in the area however once you scratch the surface the true nature of this place is revealed. The management does not take any substantive action, maintenance is incompetent and front office staff is lazy. Hallways have trash in them and have a foul smell, having the hallways carpeted only makes the situation worse. Trash rooms are often overflowing and only response from management is sending out a notice that they are reviewing the situation. Mind you there is an additional fee for Valet trash, if I'm going to be charged for additional services I expect to receive a high level of service. Visitor parking is a joke, don't expect your guests to find a spot to park. Gates to the parking garage are always not functioning and typical response from office is that they are working on it. Elevators stop working from time to time. Maintenance requests are not followed up promptly and even after repetitive follow ups it can be weeks before issues are addressed, read through some of the other posts and you will notice that these are not isolated instances but common occurrences. In short, if you are OK with these issues and don't mind paying the high premium go for it, else stay clear and don't be duped. Waiting for my lease to end so that I can move.

Resident for 1 month at this point. Will update if things change one way or another. Negatives first: -Parking. We have no trouble parking our vehicles, BUT it is impossible for visitors to find parking, because residents park in the "VISITOR ONLY" parking spots, and apparently management does not enforce these parking rules? Every day, visitor parking is filled with residents parking their vehicles there. This needs to be fixed asap. -Maintenance. The water dispenser on our refrigerator was broken when we moved in (doesn't dispense water). I promptly submitted a maintenance request, and it still hasn't been fixed (nor have I received any updates) -Elevator seems to be broken every other week. Going up 5 flights of stairs when you have a bunch of groceries, is a bit of a hassle. -Some rude residents. One girl tried to block people from using the back elevator because she was moving in and was paying the moving company hourly; she didn't want anyone else using the elevator at all. lol Positives: -Apartments themselves are nice. Top floor apartments have tall vaulted ceilings, hardwood floors, etc. Since the apartments are relatively new, appliances are in relatively good shape. Our 2 bedroom has a huge balcony which is really nice. -Location: Right on 59 so you have easy access to go anywhere really. It's also within walking distance to Edwards movie theater, Buffalo Wild Wings, and several restaurants. Location is my favorite thing about this complex. I am hoping management steps up their game in regards to parking and maintenance, at which point I will update this review.