Tenant Reviews for 4001 Fannin St

Don’t even think about moving here. It’s all false promises, and lipstick on a pig. If you see red flags, don’t ignore them. Don’t think it will be worth it just because the price or the location fit your needs. It’s NOT worth it.

My experience has been mixed. Staff is pleasant but the property is not maintained and not secure. My catalytic converter was stolen twice while parked in the garage. The shared space is not clean and or maintained. The pool has been out of service for months.

It’s increasingly gone downhill since I moved in in 2018/ The first two years were the best since then every summer the pool is green. It’s been drained three times and refinished once since I lived here and it’s still green every summer when you need it the most the front gate or the gate to the garage is always broken and peoples cars are always getting broken into and wheels stolen one day there were three cars on bricks, my car has been broken into once. luckily I left the doors unlocked and they stole some sunglasses. They were $25. That’s why it was broken into but the fact that someone could even get in the garage to break in from residence and leave rocks or could be homeless people or vagrants that leave rocks to block the doors so they can get in without having to use the security system or people are letting friends come and go /being lazy

This is a message I just sent to management: I am writing to address my concerns regarding this entire move-in ordeal. First, we have been waiting since June for what was supposed to be an exciting move. Only to be hit with one issue after another. First, we were lied to about a move-in date of 07/27 by leasing agent number 1, who we found out a few weeks later was no longer with the company. Then, leasing agent number 2 not only felt that not communicating for two weeks because she was busy was acceptable and couldn't provide a move-in date, but was one of the most unprofessional leasing agent I have ever dealt with. Subsequently, leasing agent number 3 had a lackluster attempt to appease us. She did the bare minimum and then was moved to another property before we even signed our lease. Lastly, leasing agent number 4, who doesn't advise us that the air conditioning is not working until I'm there to pick up the move-in packet. So, now we're waiting for the air conditioning to be repaired before we can move in. Oh, but that's not all, I finally had the opportunity to see the unit that is supposed to be renovated. It is not impressive from the moment you walk up to the door. There is paint on the doorbell, separation between the floor and the cabinets in the kitchen, hardware missing on the drawer in the kitchen, the flooring is hideous and definitely not the color we were shown in previous units, and paint it already broken on the base board in one area. I'm sure there are other deficiencies. However, it was SO hot in the unit. I really didn't want to spend too much time in it. Lastly, leasing agent number 4 was supposed to give me an update on the air conditioning repair today, 09/24. It is now 5:02 pm and I have yet to hear from her. I will be posting this information everywhere I can and sending it to corporate. I feel we need some remediation. Especially since we have complied with every task asked of us in a timely manner.

Terrible maintenance of the building. My apartment has a list of issues which I have been chasing since I moved in. I was asked to move in early to an apartment where nothing was working and I have spent the past 3 months chasing every day yet there are still unresolved issues. The outside of the building is filthy. The pool has turned green, the elevators don't work, there is food everywhere outside in the halls. The trash is never collected and the building stinks.