Tenant Reviews for 3000 MURWORTH DR

Renter beware, you really get what you pay for here. I cannot wait until my lease is up to finally get out of here! If you are just starting on this side of town, it may seem like a good deal at first but it most definitely is not. They claim that there is a tight lock down on security, but the walk in gate by our building has been broken for at least a couple months now and doesn't shut. Anyone and I mean anyone can come walking in whenever they please. Ironically enough, someone from maintenance lives right next door to it so it's not as if no one knows about it, it seems they are just too lazy and cheap to fix it. Here is the icing on the cake about why I'm so excited to leave from here. A while back, a pipe ruptured in the ceiling of a vacant townhome next to ours, seeped through the wall in the kitchen and flooded it and the living room (spared most of our belongings, thankfully). Called emergency maintenance and they told us to shut off a water valve under the sink and they'd be there at 8 in the morning with a shop vac. Did I mention our living room and kitchen was literally flooded with standing water?? After an hour of trying to clean up water ourselves, and it was still coming with no inclination of where it was coming from, we called emergency maintenance back and demanded someone come out. An hour after that call, he FINALLY showed up and began vacuuming water up. Soon after that he went to get the keys for the vacant townhome and found the hot water pouring from the ceiling in that one. After managing to stem the flow of water and vacuum up what he could with the help of the head of maintenance who finally decided to make an appearance from his apartment across from us after everything was almost done, he left. No one offered fans to help dry carpet/padding/walls. Nothing. Went to office the next day (a Saturday) to ensure that our carpet and drywall was going to be taken care of, we were told that our carpet wouldn't be taken care of until Monday, and the dry wall NEXT Friday. Monday rolls around and carpet guy comes and rips out almost all the padding from the bottom floor of our townhome. Says he'll be back Wednesday to replace it, he also leaves us with a fan to dry the carpet, but we had to ask for that. Surprise. Wednesday comes, carpet guy never shows up. Thursday was a holiday so we couldn't go up to the office until Friday, only to be told that we were going to be taken care of Monday. Like.. really?? Monday? It's really lovely to know that these apartments don't take things like mold and mildew seriously. Not to mention we have been living here in a ripped up mildewy apartment for OVER a week now without so much of a "sorry" or anything. I understand accidents happen and whatnot but the office staff has literally been the most uncaring, unsympathetic bunch that I have ever met. I hate to be that way, but I am just so taken aback and appalled at how our problems seemed to have been brushed aside like they didn't matter. Sorry for the long post, and I know you may not have the same experience I did, but if the unexpected does happen to you, know that they will take the cheapest route to fix the most dire of problems. I'm also pretty sure instead of replacing the drywall in the townhome the pipe ruptured in, they just painted over the walls to hide the watermarks. TL;DR- Poorly maintained apartments, safety issues abound, health issues a concern. There is certainly better elsewhere. Don't even waste your time looking.

I stayed in Mainstream for a little over a year. Overall I am happy with the service I received while I was a resident here. They're one bedroom layouts are spacious but a little outdated. I will say this their closet space is second to none. The manager Theresa goes above and beyond. I really didn't have many pest control issues nor ongoing maintenance issues. I have since moved out and relocated back to Dallas and even received over 90% of my deposit back! Thanks Guys:) Keep up the great work at Mainstream

I lived here sense 2011 to 2014 its a good area vut tearesa dont change the carpet its infected with bed bugs they all lie an the office sayin they go fix the bed bug problem but yet havent recieved treatment yet been fightin that problem almost 2years but im plan on moving soon & leaving everything behibd my advice to you NOT TO MOVE IN MAINSTREAM THEY INFESTED WITH BED BUGS

Here's a little about me so you can see my perspective Occupation: student in medical district Married: Yes (temporarily long distance) Homeowner: Yes Pet owner: absolutely! Apt: 1BR/1B Age: 28 I first came from Dallas to Houston looking for an apartment for school last summer. I went through ALL reviews and visited 22 apartment complexes (with a spreadsheet to organize details!) and ended up at Mainstream. I waited a full year before writing a review because I didn't want to give credit/diss it before having a well-rounded experience. Here's what I have: LOCATION: The location of the apartments is very close to reliant so lots to look at during game days and Rodeo! It's right off main street so I'm not far from downtown and the med center. My apartment actually faces Murworth (the street) so my view of the STUPIDLY EXPENSIVE townhomes across the street is gorgeous! NOISE: The windows are not the greatest quality so I can generally hear things outside if no radio, vent or TV is playing. With that being said, I have NEVER been awakened by noise or bothered so much besides the usual times when kids get out of school or people living for the evening. Not noisy. BUGS: So here's the honest truth: I JUST started seeing bugs two weeks ago....and I've been here a year. I'm not the cleanest person but cleaner than most and I have a dog. Common sense things like not leaving food out and only feeding him and specified times has helped I guess. The bugs I have seen are small, brown roaches (no huge, flying water bugs or spiders) and I think it's due to the change in weather, not a neighbor or anything else. That's what RAID is for though...seriously, I'll call them to exterminate. PARKING: Again, I don't live inside the gate so there are parking spots right outside my place. However, they are GONE by 8pm which sucks if I have to go through the gate because it only lets you in on one side. Most times, however, I have a spot and if not, I park inside the gate. Nothing to cry about. Just annoying. SAFETY: So don't be stupid and walk around with your IPAD out while having your IPHONE plugged in around ANY big city...with that being said, I walk my dog at night (latest being 1am) and I have NEVER not felt safe. I have not seen any police lights THE ENTIRE TIME I've been here and my car has not been stolen/vandalized nor have I witnessed anyone else complaining of this. There was this older guy who used to scare me when I walked late at night but one day (yes, daytime!) we spoke and I realized I was being biased. Safe for me...but again, don't be stupid in a big city. NEIGHBORS: My neighbors have been here for a long time and they are quiet! I have a retired guy downstairs who has dog sat for me when I've been out of town and always keeps a look out (although not needed). There are some other neighbors that I'm sure are weedheads but they say hi and don't smell like weed..and they're not loud. A few neighbors down the block are like "King of the Hill" style uncles who drink beer every night and tease the neighbors with loud laughing but they settle down by 9pm and they're cool. COMMUTE The bus stop is literally right on the corner and it is a 7 minute commute most days to the rail on the bus. Several backways to get home during game days. MANAGEMENT These ladies are soooo sweet! I'll admit as a homeowner I was horrified with mgmt stories at other places but honestly...my interaction with management is limited...because nothing needs managing! That's the great part! The few things I've needed fixed were fixed within days and that was when I first moved in- so far everything still works! LAUNDRY ROOM/ POOL/ GYM I rarely use the laundry room but when I have it's been clean and things have worked. Never used the pool. The gym needs new equipment. That's it. Overall, I am DEFINITELY happy here. It is not the snazziest place- I don't have marble, wood floors or a closed balcony and there's no awesome club space but why pay for that when you don't use it anyway? I honestly think this place gets flack because it doesn't look the best outside but I LOVE the landscaping and flowers year around. Attached are a few pics of how I did my place- which is very bare bones because I just needed a temporary place for school. And it's dirty, but you don't care. The wall is not painted- its cheap fabric from a clearance at Walmart. I turned my linen closet into a shoe closet. Closet space is great!

I have lived here for four years because of the location. The reviews about the customer service and not wanting to make repairs is true. I just asked for my stove to be replaced for the third time. They have fixed the stove twice. The front burner comes on when it wants to and sparks. Theresa, the manager, came to my apartment and banged on the door until it opened. I asked her what her problem was and she said she needed to see the stove. I let her in and she told me that it works and does not spark. I told her not to tell me the stove didn't spark because she does not live here and I am not a liar. I also asked her to trim a tree branch that scratched me as I was walking down the walkway. She told me that she was getting bids to get the tree trimmed and I was going to have to duck. My forehead was burning from the scratches while she was telling me this. A few minutes she was banging on my door. She knocked over six times before the door opened up. This was all I could take. I let her ------ azz have it. I told her that I don't mean to complain but the stove and the tree limbs I'm complaining about are hazards that need her immediate attention and she is putting my family and my neighbors in danger. A stove that sparks is a warning that is followed by disaster. I will be notifying the management company. She is so out of line and does not know the meaning of customer service or manners.