Tenant Reviews for 2929 DUNVALE RD

I have lived there 4 months. A couple of small issues, but they were took care of-fast. Office staff is super friendly & Helpful. Maintenance staff is good. From cleanliness to color choices, it's for real

We have lived here since marriage in Oct 18 but my hubby was here for 3 years prior. The apartment we took is the larger of the 1 bedrooms and offers a large walkin closet as well as another closet in the bedroom. There is an additonal hall closet in the dining area. We have enough room to fit a table that easily seats 8-10 and have 3 sofas in the living room area. There is additonal patio space that can be used as well. It is generally quiet and on the rare time when a neighbor was loud at 2 am we were able to call security to request the music to be reduced. The community is gated but we have had no issues at all. When we have needed maintenance, they have responded promptly. The office staff is always friendly and willing to help. We will be relocating out of state but if we were to move back to Houston, we would have no issue rerenting from this complex :)

This place is the worse...should of seen the signs when we first moved in they told us a move on date we show up in a uhaul and its not ready! They pushed it back 2 times to a whole month later...! And to move in with dirty carpet..as time went by my a.c went out 4 times each time took maintenance 3 days to get here and another 3 days to fix...a whole week no a.c 4 different times!!!! Thsts just the beginning but no there are mice roaches and they wont come spray or do anything to help..they say to put in a work order but it doesn't mean anything! They are never in office!/and they keep lying about any and everything.... DO NOT RENT HERE!!! PICK THE OTHER APTS...IF YOU WANT TO LIVE COMFORTABLE AND HAPPY

This place is under bad management , please I would not advice to move here if Account Manager Vani property Manger velma is providing worst customer service you can Imagine shame on both of these Nova Management need to change their bad people.

This community was much better until 2017 when it's former manager got promoted and left the management to some one else. I'm glad I took off right on time and I was and ideal tenant with payments always on time almost for 2 years. Cars recently got broken into by breaking the glass inside the parking lot. mine was one of them. Services didn't get much better. I'm a big gym fan and if your are you would not want to go there. I was shocked at the bill they charged me after I left. I cleaned the flat except for the carpet but the cleaning fee was a shocking $133 (for the stove and few counters!) plus $100 for the carpet. They don't bother calling you if you're suppose to deliver something before leaving. they'd just charge it on your account.

We informed about my ceiling leaking to the manager and the only thing she said " we understand " they aren't professional on what they are doing. They for sure will ask you the pay the rent on time but they take forever to go your apartment and do maintenance. It's full of roaches, kids running in the parking lot... etc.

Photos of mold attached. ... My in laws have been in this complex for 2 yrs now and when we come to visit we have to park at Walmart because there is no parking we asked if there is visitor parking they said yes which consisted of just 6 spaces. Now myou in laws have called and went to the office numerous times to ask them to fix the mold issue. The ceiling has mold black mold right above their bed then in the living room there is more . They use the excuse when it stops raining then we can fix it but I find it so ironic that it hasn't rained in the parking 4 days and still nothing has been done. Now my in laws are very very sick and the mold will only make it worse. These apartments are horrible even the ladies in the office are rude. I hope some one sees this that works for the complex so they know the truth about them selves.

First off i would not recommend this apartment to my worse enemy!!! I lived here for 1 year and referred tons of people, the first year was fine mainly because i was never really home (working, school, traveling,etc.) however my 2nd year when i actually got settled in was horrible, but i wont go into detail about that because i moved out due to a $90 water bill. A year later i moved back into the complex (only because it was closer to my job and i had no choice) but oh was that a mistake i would have had a better chance of going to live in a shelter!!!! Upon moving in i did a walk through of my apartment and filed requests to the office to fix a few things, i was put under the impression that maintenance had an overflow of requests which would put a delay on my requests, i made no big deal about it because i felt as long as they knew about the problems it wouldnt fall on me. Six months later still no repairs done at all, and to add injury to insult i had a funny smell in my bathroom/bedroom area, only to discover i mold/mildew coming through my bathroom walls as a result of leaking pipes from the neighbors upstairs from me, i informed the office and they had management come out (Lisa and Nancy) they inspected my bathroom and confirmed/agreed that there was mold/mildew there, and said they would have maintenance come right away. Well 2 months passed by and no maintenance and at this point the mold had spread to my shower area. i had to threaten to call corporate for them ti even send someone out, when they finally did the maintenance cut a huge hole int he wall where the mold originally was and just left it like that for almost 2 weeks (exposed pipe, ventilation, etc.) a couple days later i was admitted to the hospital because i was having breathing problems only to be informed that it was because of exposure to mold. i took the paperwork to my lawyer and then we proceeded on to take it to them as well, i requested to be moved out early due to this reason only to be denied that right, when i got home that day my bathroom was flooded in water, the pipes from upstairs had burst. they came out and cleaned the water but still left the hole open. i covered it with a piece of cardboard and since my lawyer was charging so much i had to basically give up on perusing a case i figured my lease would be up in a few months and that i could just stay with my uncle (who i referred to live there) the remainder of my stay. that next month, someone tried to break into my apt. i called security who didnt do anything so i called and made a police report. still staying with my uncle while paying rent and high water bills, i decided to get a few things from my apartment, only to see a huge freaking rat out by the pool! when i informed the office lisa and nancy told me that a few other residents reported the same thing and at the time it was probably because the rain had overflooded the sewers...anyhow fast fowarding a year later, i have been out of those apartments, and receive a notice from a collection agency with outrageous charges from this complex, stating damages to the bathroom, items left outside the apt., kitchen damages, water bills from the months when i was and was not living there, sewer charges, carpet replacement (i have no kids, pets, etc. dont smoke, drink, and had hardwood floor over my entire apt!) the damages totaled out to $606 and then with the amount of my deposit added on to the balance left me with a balance of $457. i contacted them and wanted explanations and proof and asked why they hadn't informed me within 30-60 days even after i had given them a forwarding address, and also had all my mail forwarded by the postal services, and not to mention i had came into that office over a handful of times since i had moved out to handle a few things for my uncle and not one time had i heard of any charges! now i have this hold on my credit and cant get another apt. because of it, and now the collection company is charging me interest fees, and late charges, not to mention i got gbs from all the mold in the apartment and ended up loosing my baby a few days after talking to them about these charges from stress. these apartments are horrible!!!!! i ad bedbugs also, they came and inspected my apt before moving out and not only was i the only one who had them but nearly the whole complex did! there were constant random power outages, parking is terrible, staff is rude, and i could go on for days...

These apartments are cheap for sure, but the costumer service is sucks, they spend their time speaking Spanish while you are inside their offices! The haven't the respect for costumers mostly when it's a black African-AMERICAN ! In addition inside the appartement many thing are out of service and when you claim an maintenance the just Do not care! I don't advice you these apartments !

this place is hole, cockroaches and crime. this place is super dark most of the lights are off, they don't have enough parking spots you have to park outside the apartment complex and of course there is many breakings in the residents cars and the units walls are super thin you can hear everything. but the main thing is this place is NO SAFE.