Tenant Reviews for 2900 Briarhurst Dr

I wish I could give these apartments negative stars for their management. They supposedly got new managers but it's a new lady that's unorofessional and the same rude manager from before as her assistant. Your cars get towed all the time. The neighbors saw how the manager (now assitant) was soooo friendly with the tow truck drivers. So unprofessional. of course they let them tow our cars with the money they pocket from them for cars or for being fondled. Don't believe all the good reviews. They are fake. Come to the complex and ask the people that live here to tell you abt the office and how they like it. Everyone wants to leave. Run away from here

I'm not big in writing reviews, but the manager Jessica and her assistant Cynthia have amazed me on how they continue to show support and care as they did when I moved in 9 months ago and the icing on the cake is that I still love it here. Richard C.

If I could rate a 0 I would. Dry riot, falling balconies, break-in's, gun shots and weekly visits from the police. Police have recommended not to go out at night. Pit Bulls, roaches, lighting not replaced for 6 months. Management is not educated on how to run apartments and maintenance for the grounds is not aware how to do things correctly. Good ratings are done by past employees. Jessica is rude, doesn't take care of problems and is not pro-active of conditions of property. If you question if repairs are being done they say it is next on list, they do not do it ever. Very Bias on who they rent to, do not follow laws protecting renters. STAY AWAY for your own safety and piece of mind.

Ms. Jessica is very nice manager I just renewal my leasse another year she always do any repairs I need soon is possible and Mr Octavio always do excellent job I want to wish a nice holiday. From: Garvia family ????????

I have lived in these apartments for over 6 years and have had my share of problems (just as you would anywhere). What I am reading in these reviews is appalling. What many residents forget is that it isn't managements fault a lot of the time and they have people which they must answer to. In response to the bad post about Jessica, you will get the courtesy which you give. She is fantastic. Lord knows I have had my share of leaks and all my issues were taken care of in a timely and professional matter (this is an older complex not a 2016 build so what exactly are you expecting). As far as the "bugs" they are called roaches and we live in Texas. They regularly spray the complex (at least the part I'm in) and try their best, but if you are having a problem that seems excessive they will come spray again (not just regular sprays). The complex has A LOT of greenery so it goes with the territory. As far as the posts about maintainance, the crew is great. You just have to be logical in your requests, it is a VERY small staff and they have A LOT of units to watch over... Overall you get what you pay for, it is one of the lower priced I've seen in the area and you are blocks from the Galleria. I love this complex and would recommend it to anyone. As far as the front office in the 6 years I've been there (aside from the girl who was there when I started) NOT one of them was as timely and professional as Jessica is now. Not to mention they NEVER stuck around for more than 6 months, so maybe there is more than meets the eye... Jessica if you read this you do a fantastic job! Would probably move if you weren't around because truly I've been through bull$hit with other managers ...

People in the office are unprofessional, (Jessica) when you have stuff in your home that needs to be fixed, they do not fix it.. I do not want to say much and give myself away, since I do still live here and I regret it.. I saw past reviews and should've listen.. You will have bugs as roommates, which I saw they had a bug problem on reviews, but they lied and said if any issues they will take care of it.. Do not rent here period!!! Nothing but a bad experience and I have not lived here that long..

Constant roof leaks, non-existent management, and shady business practices. In addition to persistent roof leaks and damage to my personal property, we had roach problems and loud, inconsiderate neighbors during the last few years of my living here. They illegally collected a water and trash fee, despite a lease that stated those costs would be included in the rent, and no one is ever in the office for you to talk about any issues you may have. I finally moved out recently and had to threaten legal action to recover my deposit, it took over two months and they still refused to refund part of my deposit, saying they have no record of me paying it, despite my providing a copy of the deposited check from over 7 years ago! So glad, I was finally in a position to move into a much nicer place rather than make a lateral move. Stay far away from this place, don't be seduced by the location or price! Run!

Do not live at Trafalgar!! Management lacks people skills and is rude. They never answer the phone or follow up on things and the voicemail is always full. I notified them of this via email. Later I mentioned it again and they lied saying they were unaware- so I forwarded my previous email again. When I moved in I had an apt with W/D connections but they said I had to rent a washer and dryer from them for $50 a month rather than using my own! So I had to sell my own personal washer and dryer to rent from them! How ridiculous! They gates are old and frequently broken. It closed on my car as I drove through and knocked off my mirror. They did not reimburse me for this. I wasn't following anyone else in, I was entering as usual with my remote. While I lived there I had rats in the walls for over 8 months that would keep me up all night. They cut a hole in my ceiling above my bed and never properly fixed it. The ceiling above my bed caved in after a rain ruining my mattress. Then the clean up crew got paint all over my bedding when they came to fix it a week later and without notice. A couple months later the ceiling was caving in above the living room area. The painters got paint all over my patio furniture when it had been a month since a notice that they may be painting. I delt with roaches constantly!! I kept Raid in multiple spots in the apartment so it was near by when I saw one. They frequently popped up in the shower drain while I was in there! I had wasps in my bedroom and they tried to tell me they probably walked in the front door with me. I had to go outside and take a picture of a wasps nest/bee hive on the outside wall of my bedroom to get them to actually believe me. I steamed my own carpets before I left and painted my own walls with their paint before I moved out and they lied that and only gave me half of my deposit back!! I have never not received all of my deposit back at any other apartment! I am a neat freak. At one point I had neighbors who were dealing drugs out if their apartment! I did not feel safe! Another neighbor had to take them to court because of damages to his car! DO NOT LIVE THERE!!

I am a current renter I like my apt. and the maintenance man is great and fixes things rapidly. the only problem I have is that the manager is never in the office of the said hours of operation. she does not return my calls or my emails that I sent her. customer service in the office is NO GOOD. maybe the owners need to hire another person so that renters can pay there rent on time and not have excuses why office personal is not in office but we still have pay late charges or be evicted. people please do not live there if you unless you have money to throw away. I can not wait til my lease is up and I can move

If you would like to wake up to your car towed, this is the place for you! Even if you are not lucky enough to have your car towed multiple times in a year, you can always go to work with your shoes and pants wet due flooding caused very often rainy weather in Houston. Also, I would like to thank the very long-lived residents there (AKA Cockroaches) to keep me company from getting lonely. However, I don't blame the management for lying about the security history of the community and the management is not responsible for my sister's bad luck to be rubbed at a gunpoint right at the always open gates to everyone. Lastly, I was very happy with the never available management for keeping my deposit for god knows why.