Tenant Reviews for 2900 Briarhurst Dr

HVAC and Noise issues, Broken Mailboxes, Some Improvements The crime situation has improved since around January 2025 as the gang members and homeless people were kicked out of vacant units. Still, you must be prepared to defend yourself and your home at all times. At least until recently, if you called 911, the police would not answer the call or say they were too busy to come. But supposedly, the city has hired more police officers, so the 911 situation may improve. The mailboxes remain broken. They have been broken since 2023 according to the local post office. The management companies have talked about repairing the mailboxes, but the owner is said to be unwilling to pay for the modest cost, estimated $20,000 which would be covered by annual rent payments from just 2 apartment units. Recently, the local post office threatened to suspend delivery until the mailboxes were repaired. But after a few days, the post office resumed delivering to the leasing office, where mail has been going since the new management company (Gemstone Management) took over in mid-August of 2025. One personal issue for me has been the odor problem. When I first lived in 108, there were constant odors (cigarettes, marijuana, etc.) and I thought the ventilation system was connected and I could not avoid the odor problem. But recently, when I reported odor problems again in my new apartment 905 (marijuana, cigarettes, paint smell), the maintenance person told me that my HVAC system was self-contained within the unit and I should not get air from other apartment units. Nonetheless, the odor problem has not been fixed months after I reported it. I told the apartment manager that I just needed my unit free of ventilation problems, that she did not need to address any structural problem producing ventilation issues in other units in the building. So I have been considerate of their concern about cost. Tired of the odor and bad air quality in the unit, I have bought 2 air purifiers and now run them non-stop. The one by the bathroom where the odor comes through, turns orange and red often, especially when there is marijuana odor, indicating poor air quality. More concerning is when the air purifier turns red and stays red for a long time when there is no odor, indicating harmful odorless air coming into my unit. Another problem is strange and loud noise in the units where I have lived. In 108, I suffered from months of loud noise coming from the boiler room. Despite the obvious source which I suspected from the beginning, the management office pretended not to know the reason, and I ended up with a modest hearing loss that I must wear hearing aids for the rest of my life. Then I was moved to 905 after I had filed a lawsuit finally to address the issue. But shockingly, I have a similar noise issue in my new apartment. The main difference now is that I sleep in the living room away from the bedrooms where the noise comes from, and my hearing loss in a way helps me endure the noise problem better (I still use earplugs at night when the noise is the loudest.) On the positive side, the new management company is doing a better job than the previous management company. Still, I hear tenants complain about roaches, rats, and repair issues depending on the unit or area. One thing about available units at any point in time: the vacant units are vacant for a reason and tenants move in and out of the same units all the time. So buyer, beware.

I have lived at these apartments on and off for the past 15 years. They used to be so good even my mother, in laws and sister have lived here as well. We have gone through some ups and downs with management but never this bad. When the new management took over for the first couple of months everyone was so attentive but it has gone downhill since then. Our ceiling has leaked various times and it took months to fix. My bedroom furniture was in the living room since it took them months to finish the inside of the ceiling. Management is not responsive. It is almost as if you have to "nag" at them in order to finally get their attention. Recently, I asked if our carpet could be cleaned and was told only during lease renewals...well we did renew and they never brought it up and was told it passed so have to wait until next time or they can place an order but will charge us. I was okay with this and it has been 2 weeks since I heard back. Now for Easter we were all sent a text our cars would be towed if not registered. Of course, the registration portal does not work since we were told they have not finished entering our information but that the towing is still in effect. So basically I cannot park inside even if I pay rent and will be towed because management is incompetent to complete their work in the first place. DO NOT RENT HERE IF YOU WANT TO KEEP YOU SANITY AND ENSURE YOUR MONEY IS WELL SPENT!

I have been living at Trafalgar for a long period of time, and since we have this new management, thing have change a lot for the better. Now we have Mandy and Emma taking care of everything with better results for the tenants. They are always smiling and ready to serve every apartment in the best way possible way, and real quick.

I definitely love Emma and Mandy there great at what they do and they make sure things are done in a timely manner.... thanks for the great stay guys................. ..............Trafalgar is so awesome

My name is Carlton Borden I have lived here at Trafalgar West apts. since 2014 or 5 years. I love Emma & Mandy. They are absolutely the best managers in my time living here at Trafalgar. I wish to express my gratitude to them for fully completing all my repair concerns remaining from hurricane Harvey. Emma & Mandy are to be praised for changing the management culture here at Trafalgar to where now tenants are welcome come into leasing office to express their concerns in a friendly environment. Every month I come in to pay my rents I get asked are there any issues or repairs I need addressed, I appreciate this.. The owners have finally got it right when it comes to professional & knowledgeable managers. Congrats to Emma & Mandy!

Hello, to all future tenants, Im Byron A. Holmes. I have lived in Trafalgar for 2 yrs now, an I have enjoyed every moment. Any problems I've had with my apartment has been dealt with quickly an efficiently. The neighbors are welcoming an the whole visual of the place is a sight to be held I personally love the landlord.(I know hard to believe), she is kind an assertive, an will listen to her tenants. My overall review is 10/10. Thank you Emma Reyes you are the best .

Keep looking. Don't sign a lease here. I have lived here 3 years and it has not been good. Worse place for the amount of rent paid. It took 3 months to get my air fixed when Jessica was manager. She lied and constantly and would not return my phone calls. I have had my car broke into, and the office had my car towed from a parking spot I parked in for over 2 years. The new managers are just as bad. They lie, they won't answer the office phone. And they won't return phone calls. Forget getting anything fixed here. It's been over 3 months now that I was suppose to get a washer and dryer. The ones they have on property do not work. There is one washer that accepts money but does not wash properly. So your clothes still come out dirty. The roaches are bad here to. There are no lights in the parking area now. So it is pitch black back there and unsafe. These people never fix anything here. They make lots of promises and act like they care. Don't be fooled.

Im sick and tired of the staff here. You people are --------, i dont like how you take care of residents and how you treat them. This was not with just one staff memeber but all INCLUDING the maintenance staff. You all have the poorest customer service skills and i wouldn't recommend this place to stay to my enemies.

As another reviewer wrote, the office staff are simply terrible. They do not respond to emails in a timely manner. They do not answer the phone and you can't leave a message because it's always full. It took me two months (!) after countless requests to receive a copy of my lease. Their excuse was that the printer was broken. That is not an acceptable excuse for a two month delay when there are numerous stores that offer copy/scanning services - and I had offered to borrow the lease, copy it, and return it within the hour too. When I finally did receive it, it was scanned so poorly it is not legible, but I gave up at that point. The only maintenance problem I've had (key change) has also been handled equally poorly. After paying the fee, I was told the key would be delivered that day, so I waited at home. Nothing arrived, no communication. The next day, I followed up. I had to leave work early to pick up the key. No apologies for the miscommunication or inconvenience. Later when I went to use the key, it doesn't work. So they either gave me access to some stranger's mailbox or changed the wrong lock. I would also like to find out contact information for the property owner or management company because, while I don't have many other complaints about this complex, I'm tired of every simple request turning into a Kafkaesque nightmare.

I am dissatisfied with the young, rude, and vindictive manager here. She takes tenant' s legitimate complaints and inquiries personally unwelcoming. She's lazy and arguementive. She maintains a questionably cozy relationship with contracted towing companies that gladly and greedily assures her commission pay for towed residential vehicles. She conceals contact info to corporate office to prevent their involvement regarding complaints. This is the least that I can say.