Tenant Reviews for 2850 Fannin St

DO NOT MOVE HERE. It is the cheapest option of "luxury buildings" and there is a reason why. The water is off multiple times per week, and when it is on the water is cold. The water can be off 6-7 hours per day. They will tell u its fixed but it is not. DO NOT ACCEPT an apartment facing Tuam street, you will hear the night club across the street and see the flashing lights until 3AM as high as the 20th floor. Also, they use a third party package system that requires your packages to make an additional stop before it gets to you. I currently have a lost package with Fetch it was delivered 4 days ago to them and still has not made it to me, when I ask them where the package is they tell me they have to do research. Mind you this is a medical device which I tried to have delivered straight to the building but it was returned to the sender because they refuse to deliver to this building. The cheap rent is not worth it, I promise.

This picture is dog feces in the elevator, which perfectly encapsulates Drewery Place - what seems like a nice high rise is in fact a turd beneath the surface. A sampling of some of the issues: 1. When the apartment opened near the beginning of COVID, one of the sales guys simply didn't do the fraud and criminal background checks in order to pad his numbers, and inability to evict has resulted in hordes of those people remaining. 2. Linked to #1 above, many residents treat the building like Section 8 housing. Residents let their dogs crap everywhere, the grill sinks are often filled with disgusting sludge, and I've even discovered human feces in the stairwell. 3. Last year, a resident was shot to death in his apartment on the 12th floor during a drug deal gone bad. 4. At one point, there were multiple cars broken into (I don't know exactly how many) in the supposedly sealed parking garage. News spread through residents talking to each other, but management never sent out an email addressing the issue. When I pressed repeatedly on this subject, I was told that they didn't see any benefit and didn't want people to not renew their leases because of it. Apparently, from their view, residents having important safety information to make decisions is a detriment rather than a benefit. 5. Elevators have been a catastrophe. On 4 separate occasions, ALL 3 of the lobby elevators have been nonfunctional. Because it's not even possible to get into the apartment floors from the stairwell, that means the residents are stranded in the lobby. Despite the repeated occurrence, they have not created a procedure for having the freight elevator key available in such instances, so instead of being a 5 minute problem, it's an hour or multiple hours. According to my sister (who works in multifamily apartment management on the investment side), this is a violation of federal law (specifically the Americans with Disabilities Act). 6. Most of the time, the response to crisis (like elevators) has been for management to hide in the back office and leave residents on their own. 7. There has been tremendous and routine dishonesty from management. Resident frustrations are viewed as illegitimate and management as infallible. They only care about deceiving or browbeating residents into submission rather than actually listening, being empathetic, or working with people. 8. At one point, I tried to build some kind of decent relationship with management and I told the apartment manager that there was one thing that stood between us and a blank slate. Her response was "I'm not interested in hearing anything you have to say about me." 9. After that incident, I was pretty frustrated and when I told a couple touring that they shouldn't live here, they attempted to intimidate me by CALLING THE POLICE and claiming I made them feel "unsafe." The police officer was clear that I had not violated any laws and hadn't threatened anyone, and I followed up with "Did you mean physically unsafe or emotionally uncomfortable because I was challenging your ego?" Her farcical response was "those are the same thing." 10. Lest people think that the physical safety aspect has improved since the shooting, it hasn't. Just a few weeks ago, a resident was threatening to physically assault the valet unless he was given access to spots that didn't belong to him. Strangely, management didn't call the police on him; I guess the safety of their employees matters less than a lost lease. 11. Management has shown no improvement since the shooting or any other incidents, and there's a clear reason why: there's zero interest in doing better. The regional manager was doing a walkthrough and I told her that I'd be moving out soon but I could give her some feedback. She said she may call and never did, which gets back to the universal pattern: there is no accountability, there is no desire to improve, there is only ego. 12. I received my final account statement, and they demand payment in cash, check, money order, or cashier's check rather than allowing electronic payments like it's the 21st century. Unfortunately, USPS lost the cashier's check, and even though I've initiated an investigation, they've threatened to send my case to collections. On the other hand, I suspect they may be pretending they never received it so that I send another, which isn't happening. I am going to cancel it and re-issue as soon as the bank lets me (90 days from issue). Honestly, I'm quite a forgiving person when there is honesty and humility and accountability, but that has been entirely absent here, and it shows. Meanwhile, the safety, cleanliness, and basic services of the place deteriorate, and management fiddles while Rome burns.

I am very impressed with Talon Maxwell's professionalism!! ! He is always so kind and he really knows his product. I've been in the locating business for 21 years and I just had to take a moment out to recognize this outstanding employee. Drewery Place is very fortunate to have him! Keep up the good work, Talon! Kimberly Whitener

WARNING!!! DO NOT LIVE HERE! Your car will get stolen and/or broken into. No security! All the workers are in on the break-ins yes, the manager and maintenance guy. If you wanna know the real truth about this place, please seek further than the lies they tell you in the leasing department. Save your money!!!!!!!!