Tenant Reviews for 2750 WALLINGFORD DR

If I could put ZERO STARSS I would leave zero stars. 1. they never answer the phone. 2. mold in a whole building that they wont fix. 3. the front desk is the worst. not sure if they act dumb or are dumb. 4. The manager is never there. Good luck try to get a hold of anyone. overall we have lives there 2 years, our lease is almost up! but they are making it difficult for us to leave. They are acting like they never received our move out notice. even if it was send to the email that THEY told us to send it too. When you go to the office to make sure they got the move out notice they say they have no gotten anything. when we say we have the paper for them to sign they say they cannot sign it. then they go ask their manager. when she comes back out she says that her manager says if they can do anything to change our minds. at this point nothing can be done, because we have at so many issues. what they can do is sign our move out notice that we sent way more than 60 days before. we are moving to a different apartment and they are asking for them to answer their calls and emails. they wont answer they acting like they havent received anything. we ask right then and their for them to respond. She says we havent recevied nothing. So we tell her can you give me your email so we can make sure you get it. then she gives it to us and says she didnt received it. so we tell her to check again. she says oh yeah. we tell her can you sign it and she says no come back tommorow. after we tell her why not she says her managers are too busy. when they are both in the office. also another man is there that had been waiting 20mins already and he was upset as well. Worst apartment complex ever.

This is my first apartment. I’ve been living here for almost a year. The first day I moved in I had roaches in the cabinets on my seasonings. I had company over the first week and there was a roach crawling in my room and on the wall watching So embarrassing. It’s sad I have to check the kitchen before stepping into it. I’m scared to cook for guests bc im afraid the roaches will join my guests and take a seat with their crumb of food. I’m a clean person with nice furniture so it’s unfortunate I have to deal with bugs. They also get into my fridge and hair products. I have proof. I bought bug spray and maintenance came only one time to spray which both doesn’t work. Not only that, I repeatedly told management about the wires in the wall for my internet. I had the AT&T technician come to do the service but he told me my wires are connected to my neighbor’s side and I have to tell my apartment manager. But the manager told me my internet person has to fix it. The neighbors are always fighting I’m surrounded by toxic couple. I let the first times slide but I called them and the police and they didn’t do anything about it. They bang on the walls and scream ALLLLL the time , matter if its early morning or late at night, which wakes me up. The office workers automatically knew who I was talking about but didn’t resolve the issue. Til this day they still do the same thing. So now I have insomnia and paranoia. I’m confused and frustrated. I cant work from home from the noise and wires to pay my rent. I don’t even feel comfortable in my own home so why should I pay anyway.

This place been horrible, the new management Makes it worse. Extremely rude and unprofessional they won’t even let you finish a sentence and hang up on your face. They steal check refunds for deposits and tell you nothing we can do the older management needs to issue one to you. They are lost and will make this place even worst. Juuust loook somewhere else

Loved the apartment, the amenities and great service. If you are looking around and go around the westchase area go look at Village at Westchase Apartments and ask for Jessica Hernandez, she will answer all your questions and make you feel at home.

We moved in here on September and we were promised they were going to fix our laundromat doors and until today they haven't fixed them. I called the office Monday because our toilet has been leaking water since the weekend and they haven't come to fix it. Im so annoyed by their maintaince that we just decided to go to Home depot ourselves and take care of the toilet.

I have lived here for 4 years now and I can not express how excited I am about our new manager! He's helped me so much lately and is on top of things! Even with all of the chaos going on with Covid he has continued to go above and beyond and our property really needed someone like him bad! So happy to see where things are gonna go here in the near future with a more capable staff!!

I have lived at Village at Westchase for 5 years and I am so happy to call here my home. The staff take well care of the property and their residents specially with everything that is going on they are still very professional and willing to go the extra mile. My toilet was stopped up and the maintenance took care of it right away. Thank you guys and continue to good work.

DO NOT MOVE HERE, WARNING WANING BEWARE!!!! I've been a resident here for two year, and I am essentially being forced to stay here. I left my apartment one night, due to the fact that my downstairs neighbor turned her apartment into club quarantine one night, and the walls are so thin at this complex, I heard all of the ongoings in my bedroom. Mind you there is a courtesy officer (Named Marcus, who according to the Office Manager Brice Navarro, is experiencing "personal issues" so he isn't much of an officer ?? or courteous for that matter), that lives directly across the parking lot, and he did nothing. I was forced to leave my apartment to stay with my mom just to get a good nights rest. Only to return over the weekend to my front door being kicked in. Also as I came home to find this, I was already in a back and forth with BRICE NAVARRO, about being charged LATES FEES, and being threatened with EVICTION, while the CARES ACT was still in place. I notified the office of the incident, and BRICE NAVARRO said to me and I quote, "I CANNOT GUARANTEE YOUR SAFETY ON THIS PROPETY, THERE IS NO WHERE IN THE CITY YOU CAN GON WHERE YOU'LL FEEL SAFE, INVEST IN A WEAPON." Oh and it gets worst, the AREA MANAGER, TANESHA STONE OF ASCENSION MANAGEMENT, stated he was correct in stating this to me. I pay rent every month, and you can't guarantee my safety? I've lived in Houston my entire life, and it wasn't until I moved here that I had my front door kicked in. This IS NOT the first time this has occurred on this property, and I should have taken the previous incidents as a sign of things to come. Let's go down the list: -Upon moving in, the parking lots would be ridden with glass for car windows being broken out, residentS with trash bags and tapes on their windows, the office did nothing. -My downstairs neighbor, while Marcus the courtesy officer was dealing with "personal issues" I'm assuming, had his new car placed on four center blocks, all four of his tires and rims stolen, the office didn't so or say ANYTHING -Another neighbor was literally being beaten in the middle of the parking lot, residents had to call the police because office personnel wasn't even on site. The assailant returned later that night, BROKE INTO HER APARTMENT AND HID UNTIL SHE RETURNED. Multiple police cars, K9 UNITS, MEGAPHONES AND RIOT GEAR, RIGHT IN THE FRONR LAWN. Oh yeah this is all DIRECTLY ACROSS FROM THE LEASING OFFICE. -A close friend of mine had his apartment door kicked in, he wanted out of his lease as well, but they merely moved him to another unit, where he experience similar incidents. THIS PROPERTY IS CRIME RIDDEN, THE OFFICE PERSONNEL ESPECIALLY THE MANAGER BRICE NAVARRO, DOESNT CARE ABOUT THE RESIDENTS AT ALL. HE LAUGHED AS I EXPLAINED TO HIM WHAT I EXPERIENCED THIS PAST MONTH, AND EVERYONE ELSE ABOVE HIM BACKED HIM UP. PLEASE DO NOT MOVE HERE, THEYLL TELL YOU ONE PRICE FOR RENT, AND THEN YOU GET YOUR NOTICE AND BAM, EXTRA MAGICAL FEES. And what is most important is they do. It care about your safety or needs as a resident , they only care about money. It is every man for himself, yes the gate doesn't have a code, yes there are "courtesy officers" that live on site, yes this probably isn't the worst of the complexes in the are, but it definitely isn't safe! BEWARE BEWARE BEWARE Ascension property management STAFF: TANESHA STONE-area manager KIM BOX- SENIOR REGIONAL SUPERVISOR BRICE NAVARRO- OFFICE MANAGER

Please i beg you don't!!!!The worst apartment ever I can't wait to move out. it's roach infested and millipedes in every corner of the apartment pest control can't get rid of the matured roaches, they even go as far as getting in the refrigerator. Several leaks from ceiling and maintenance can't do anything about it ,Loud neighbors, up-to seven people living in one apartment, the management don't have control over the residents. I only ended here because i was desperate but please no matter how desperate you are don't... i made a mistake and wouldn't want anyone to go through this, paying to live mIserable. I read the reviews before i moved in but they lied and said the people that wrote the reviews are the ones that the pay rent and got evicted. I'M ONLY GIVING ONE STAR SO AS TO WRITE THIS. They don't deserve it. It's not worth it . Don't believe the good reviews the management wrote that. I'm still contemplating whether to risk it all and break the lease instead of living like a rat in this disastrous apartment.

The property manager at this location is extremely racist and the regional manager allows it. The leasing specialist informed me that I was okay to move in but the property manager intervened and wouldn't allow me to move in. When I called to check the status of my application they would pretend they were with other people or say that the leasing specialist I was working with was unavailable. Worst experience ever!!!!!!!