Tenant Reviews for 2401 W Sam Houston Pkwy

Parking is getting better and they have a police walking and driving around from time to time. I have not heard of any real criminal problems and the new manager is better.

i like it here its calm u dont see people drinking outside or things like that there are roaches its just that u have to be clean from the begining and not leave food around but u do have to pay your rent on time or there will be a 75 dollar fee plus 10 dollars per day we were late once by to days and on the second day they told us we had to leave if we didnt pay that same day my husband had lost his job thats why then when we would go in there to ask quiestions seriously the receptionist would act rude but out of everything i like living here

I LIKE THE APARTMENTS THEY ARE CALM WHEN U HAVE A ISSUE MATIENECE FIXES IT THERE ARE QUITE A FEW ROACHES BUT ITS A GOOD PLACE TO LIVE AT IF U HAVE KIDS

This place is garbage. Here's what in store for you.... 1) Roaches are a problem. A big one. So if you like them crunching under your feet at night, have at it. 2) The hot water is always in flux (sometimes on sometimes not) - they seem to have a big problem with the boilers. 3) They don't respond to emergency maintenance issues so forget about calling them when you have one even if the recording on their phone system invites you to. 4) I asked them about renting a 2-bedroom apartment (I needed the extra bedroom for a home office) and they told me the 2-bedroom apartments were for 'families'. Discriminatory and illegal at the same time!!!! This is place is a -----hole.

I give this place a great review. Everytime I go in there the office staff is very helpful and courteous. I must admit that I do go in there a lot with questions! I do have some problems with roaches but we do live in Houston people! Westway Village has a great program for pest control-I highly recommend you talk with them about that if you were not aware of this. As far as the manager there-she is always in that front office and answering phones when need be, I have no problem when I need to talk to her. The two girls are just as nice as can be and always trying to be helpful. I know that things get very busy in there but they do a great job-2 thumbs up-keep up the good work!

The office staff is so nice and helpful.They really make you feel at home & the neighbors are real nice 100%overall great place to live.the stars rating not working

Hello, I am posting this comment to let anyone who is considering this complex for their new residence to reconsider. We have only lived here a few months and today we did not have hot water again. This is the FOURTH time this has happened since we signed a lease two months ago. I called the Regional Manager to complain but she never called back. This is pretty much how the complex manager handles her calls as well (does not return her calls). I called to complain to the management company who is in Colorado and they gave me the name of their regional manager. Which turned out to be the incorrect information as well. I think I am going to have to stop calling and start writing letters. We have also had problems with our roof leaking. THINK BEFORE YOU DECIDE TO STAY HERE!!!

I have been a resident for 2 years. I have seen my complex go through 3 on-site managers with their own ideas on what should or should not be rectified. When I first moved in, the 1st manager sent out a notice that for the period of 1 year the parking lot would incur repairs. I only saw one patch of cement go down. THEN, the manager was changed out (in the first two months I was here). Then, the second manager came around telling people to take down plants, etc., because they were ugly... I decided to inform this manager that my sidewalk flooded EVERYTIME it rained, (infront of my door it gets up to 4-inches of water even with a mild rain) her response to me was, "well that is why we offer free carpet cleaning!" What the hell? Nevermind the fact that my dog refuses to walk through it to pee, so she goes inside... This is infuriating because she is potty-trained otherwise. All I want is for her to slap down a bit of concrete on top of the sidewalk (an easy remedy for someone who is completely fed-up). The parking lot also floods 6-inches. On top of all of this, my building and my belongings are infested with cockroaches. I know that it is the whole building because when my bestfriend moved in upstairs, we left to go to wal-mart with the lights out... When we came back to the then empty apartment and flicked on the lights, the kitchen wall looked polka-dotted for a second then they all scattered (it had to be over 100 of them on that wall alone). Now in my apartment, I sucessfully got rid of them (so I thought) a month ago when I had my apartment baited (its a caulk) every week for 2 months straight. So, the treatment stopped and again INFESTED! On top of this, we have a "lighted" tennis court that has NEVER BEEN LIT. The parking lot is pot hole city and I have put in my 60-day notice, I am moving Feb 1st....<br>There is never any parking either.<br>My recommendation is that you should scope out and sign a lease on a rainy day because then you can see where the apartment floods...

Needs better fences to prevent cars from crashing into front building. Needs more lighting. Also security.<br><br>A concerned resident.

The old manager that was there was so awesome! She always helped out everyone. The new manager is nowhere to be seen. Never. <br>She let's one of the leasing ladies make almost all of the decisions. And if your not on her good side, then forget about ever getting any kind of help. It's been about three weeks since I called in a problem in my apt. and it has never been dealt with. They only start calling or bugging you when you owe money. Don't ever think on being late because that one leasing lady will get in your face and just talk bad about you. And will talk about others when late on their rents. The property is nice, very quiet and close to a lot of shopping centers, but the management is what sucks here! So, if you feel like dealing with unprofessional people. This is the place to live, other then that. I would not recommend it at all.