Tenant Reviews for 2380 S MACGREGOR WAY

Do yourself a favor & stay away!!! See pics for validation!!! TERRIBLE management (6 managers in 4 yrs & currently Michelle Coles is likely the worst!), incompetent staff, pest control issues, car/apt break-ins, nickel & dime for EVERYTHING, SCAMMERS & racist. TWO seperate flooding issues in 1st unit took weeks & MONTHS to be dealt with smh. These scammers tried to hike rent by 19% from $1479 to $1755 lol & smh.....good luck getting someone to pay that! Then tried to scam for moveout by saying a $150 deposit was required for loading dock use lol.. Movers did just fine without the dock lol. Couldn't get that $150 so now they're currently trying to scam for the whole month of May & saying I moved out late because I returned keys first thing in the morning @945am on 5/4/23 (lease ended 5/3)....clearly the office hires ppl who can't read because the lease CLEARLY states I have the unit until 11:59pm on 5/3. They are trying to SCAM me because they think Im stupid enough to believe my tenancy ends when their office closed at 5:30pm LOL. These scammers will NEVER get another penny out of me & I DARE them to sue for the fraudulent charges so I can fry them in court! Lol

People of color please stay away!! They don’t want us here! You’ll waste time and money. They need a whole new management crew expeditiously! Rude don’t answer phones for days and will ask for crazy amounts of documents if you are POC

Verdir at Herman park is not for people of color!! They will ask you for unusual amounts of documents. Witnessed me sign in to online bank accounts, then asked for more documents when they couldn’t find anything wrong. After providing everything they asked for Carla questioned me about deposits on my bank statement from my business which I have an LLC for. Mind you I did not include this as any income on my application. I only included my other TWO jobs. So she has no reason to ask for proof of anything to do with this. She asked me to provide proof of my Ic, when I quickly pulled up the paperwork she then said I needed to show her the receipt from when I bought the LLC years ago! A week after I applied she told me it was taking her so long to approve me because she had to verify all of my old address's even a home from over 10 years ago!! I could write on how they were rude, didn't answer the phone for 3 days in a row until I hid my phone number and so much more, but In the end they denied me because Of an arranged late payment at An old apartment during quarantine. They had no intentions of renting me the apartment at all! I hope the bosses of CARLA & the other workers at the office see this because not only did they cost you a tenant which is money, who knows how many others they have done this to. POC stay far away from this place. 0/10 I would not recommend!! Do better!

My experience at Verdir has been mostly positive. I had a renovated apartment which had very nice wood floors, granite countertops, and stainless steel appliances. The complex is large, but the area I lived in (across from the elevator) was quiet. In my 2 years here I've only encountered 3 cockroaches and a handful of small sugar ants which went away after cleaning. They have an automated package locker, but it isn't always working so packages are left in the office or outside your door. I can attest to the security of this place because I've seen packages stay outside someone's door for several days without being disturbed. The security inside the complex is quite good, but it's very easy to get past the main gates. My biggest problem was the way other residents handled their pets. It's a constant occurrence to see dog pee/poo in the hallways or elevator, and the inner courtyard is a mine field. I wish they were stricter with penalizing people for not taking care of their pets.

YOU WILL GET WATER DAMAGE IN YOUR APARTMENT IF IT RAINS. My apartment and many many others have suffered significant water damage from the rain and Hurricane Harvey. The contractors may have cut corners when they built it because it is definitely not up to code. Many apartments on all four levels suffered significant damage. My issue with them was that it took 15 days from me putting in my first service request(1 of 3) to finally get all the work done. I had my 1 year old son in my apartment, camped out in our living room because both of our bedrooms suffered water damage and the carpets were moist and smelt like mildew. They left it like this for 11 days. We couldn't turn on our AC because we didn't want the smell to travel from our rooms into the living room. I expressed this to the property manager and area manager Ladonna and Susie and they said they weren't gonna compensate me because my apartment was habitable. They stated they took care of the issue in a reasonable amount of time, considering how many repairs they had to do. (That's a red flag right there, all the work they had to fix in so many other apartments) The managers are hard headed and don't care about residents. The leasing office will try to sell you on saying we serve brunch on weekends and wine days on Monday's-that's such a lie. They did it once, posted it to their facebook page and that's it. There's a new manger in the office every 3 months and it seems like no one knows what's going on. Please save yourself the trouble. Move to The Circle or anywhere else but here. My lease is almost up and I can't wait to leave.

Warning: office staff EXTREMELY unprofessional and incompetent in SERIOUS ways. I just moved out of the building two months ago because of work and had to pay termination fee. The manager agreed to let me pay over the period of two months. It took me a month and several calls just to find out the exact amount that I owe. I sent out the check and AFTER they cashed my check, I found out that they had turn my debt to a debt collection agency. I paid for it right away, otherwise my credit could have been hurt big time. I am in the middle of getting a morgage. It's IMMORAL and UNPROFESSIONAL and can SCREW somebody OVER big time. VERY ANGRY at them.

Like many places, it's come under new management over the last year. It's been a pretty rough transition. Pros: 1. Decent styling: they installed granite counters, nice sink fixtures, and have had good floorplans. 2. Security: I like that they have key fobs to get in the garages, elevators, gym, etc. 3. Pool: it's a nice saltwater pool. 4. Location! It's a really fantastic spot for access to the medical center (though not great for food delivery or access to downtown, etc). Cons -- some of these are more or less important, depending on your priorities, but these are the things I've encountered: 1. Very poor management: when I request something, it doesn't get done on the first ask. A simple repair, a receipt for rent, a call back for an app failure -- none of it has happened the first time. Everything seems to fall through the cracks, and it gets frustrating over time. 2. Intrusive services: it may have been some of the hired construction, etc, but they were in my apartment without any notice, moving my furniture, and using my bathroom (which I personally found unacceptable). Even after I requested to be notified before anyone entered my apartment, it still didn't happen (see #1). 3. Things always seem to be breaking: the gates rarely seem to be working consistently (one day no one could get into the parking garage, period), elevators are going out, etc. 4. Package delivery: they attempted to get a self-service system, but it's always broken (see #3). So they have packages delivered to the front office, which is fine, except they tried to have "security" with a sign out book. Except they don't actually check ID. Or have you sign out. One time they even said, "Yeah, I just gave up. There are just so many packages." 5. Poor technology: they hype their app, but it doesn't actually work (see #3), they don't have your paperwork uploaded, and you often can't pay your rent through it.... also, 6. Fees: if you want to pay online, they *charge* you an extra $33 each time. This makes no sense to me. They charge you for getting direct access to your bank account and ensuring you pay rent on time. This seems to be a poor business strategy. Like I said, some were more important/aggravating than others, but you have to decide what's important to you. Good luck!

Luckily my contract has expired on march!! because this place is a mess of lies and promotional appearances. The place seems to be good but is actually like a living hell here. The noise is unbearable, the sirens of firefighters, police and ambulances at all times, day and night. neighbors are noisy and there's no use to complaining because the administration doesn't care. Maintenance workers beyond rude and careless, they never seem to know anything when you ask them. The water from shower and the kitchen sink, stinks of dirt at all times, again no use to complaining. The new two administration women are very rude, so disrespectful and those soulless, specially the disagreeable bulldog that holds the manager tittle like to mock boldly when hear the valid complaints of residents. Those women seems to enjoy that the residents do not be happy because for everything they are vain and cheap to get by explanations and never solve anything, If other residents are disturbing with inadequate noise out of the allowed times (after 11:00 pm), when one complaint with the manager she always recommend to call the police, she is supposed to send a note of warning notifying or reminding the code of respect among residents In the office door there is always a sign of "out to lunch" , This new assistant manager Cara Thompson closes down for lunch on weekends and doesn't come back until 3:00 pm to 4:00 pm like no one would notice. She no longer operates on office hours. She presumes the authority to creates her own office hours. they are very arrogant, insensitive and unconcerned about the welfare and comfort of the resident that pay an excessive bill for a course luxury apartment which of course is far from it. They always make up reasons to why they can't help the residents. The Parking garage is always flooded due to broken pipes and also there are foul smells, real bad because much dog poop between the cars, because some residents do not take them outside to do their biological needs, and again no answers when you complaint about it. The building fire alarms sound too many times, at any time of day or night and you must evacuate the building as firefighters checked the area or resolve the situation, that most of the time it's false alarm. You have to pay for electricity bulbs since the new administration start, you must for pest control in a place advertised as luxury apartments and the rent is very high. The gates to the garage most of the time are damaged and remain open endangering the safety of residents because anyone can get access to the complex, and no security guards available. Weekend there are no maintenance service available, the maintenance supervisor was forced to find another job due to the bad treatment he received from the new administration , always yelled , humiliated and despised him in front of everyone, like she start to do with Michael when Mrs Terasa left the position she's occupying now and of course is too big for her. And one of the maintenance guys named Evelio, that took advantage of the resignation of the former supervisor Mr Eswin, is a lazy one and never complete the work well and always find some stupid and irrational explanations for try to cover how incompetent he is. With a very sadness i must say that the former administration was the best, they really care about the residents and their needs, they always have solutions, and if they don't, at least ask you for some time to investigate and resolve for any situation and the disposition to help and hear the residents.We missed the Jacobs a lot. the managers before were so willing to help. Very diligent as administrators and also very customer service oriented. Terasa Jacobs and Michael down in the office were a very kind and very fun team, always helpful, always diligent. friendly, respectful, polite and real good people. I don't recommend this place to anyone and the major and great problem are those two women that are in front of the new administration (a very bad decision from the corporation) and their bad, cold, careless and sarcastic attitudes.

Where to start? Some common annoyances, include outdoor gas grills that never, ever, have propane, redundant elevator problems, computers that do not work in lobby (they haven't worked for over a year), a broken lamp post in the courtyard that hasn't been replaced (it was struck by lightning 6 months ago), late response, if ever, to maintenance calls, an absurdly rude manager, the cups and coffee are hardly ever replaced in the clubhouse, broken pool sticks, a poorly maintained pool area, constantly empty hand sanitizers in the trash chute area... I could go on and on about this apartments lack of attention to amenities. It becomes increasingly frustrating to notice these things, when you were sold an apartment which INCLUDES those specific amenities. If I knew the amenity package that they coaxed me with was just smoke and mirrors, I would have chosen a different community that actually maintains the amenities of the community. After all, that's a big part of what we pay for. I would also like to note that a few residents have pit bulls and other vicious dog breeds that are not supposed to be allowed here, yet nothing seems to be done about it. From time to time, some people can become loud and obnoxious, but overall the community here is fairly quiet.

I agree with most of the other raters-things went downhill fast when the new group took over. The staff, while friendly, never seem to have answers. The elevators and sensors for the fabs are always broken. The floors and walls seem thin, but I think the problem is actually in the construction. For example, My unit is next to the staircase, so anytime someone goes up or down the stairs (which is basically all the time) my entire living room rattles. Also, whenever someone on my hall closes thier door, it rings out through the entire hallway. Finally, every single footstep from my upstairs neighbor sounds like a heard of cattle-not because theyre doing anything unusual, but because of construction. The halls always smell funny and my parking spot is always underwater (and they cant figure out why). Im paying the fee to terminate my lease early...and Im still required to give 60 days notice. I cant wait to get out of here....