Tenant Reviews for 2380 S MACGREGOR WAY

I don't think I've ever been so happy my lease is about to expire. The service from the management has only gotten worse, and the prices on the units are only going up. My roommate decided to stay in the building and switch to a one bedroom because he's too busy to apartment hunt, and the management forced him into signing the lease a month before our current one ran out (forcing him to pay for rent on both units this month), convincing him that the room was in "high demand" even though the move in rate has slowed exponentially since we first moved in. There's terrible parking, slow and inefficient maintenance, and some unintelligent design decisions in the construction of the building as a whole. And if you run down to the parking lot but forget your security clicker upstairs? You should sincerely hope that someone comes up and recognizes you well enough to let you in the elevator with them, because there is NO way to escape either level of the parking structure without a clicker or a car. We've had management AND maintenance barge in WITHOUT KNOCKING several times. Our first month of paying rent, we forgot that rent was due for all tenants on the first and not our move in date and the manager of the leasing office barged in when I opened the door; she ducked under my arm to post our eviction notice on the inside of our door even though I was standing right in front of her. This was after she promised us a warning on move-in when first months rent was due. The other problems include thin floors and ceilings, hard to maintain carpet, and a general lack of finish on the rooms. The blinds are also extremely fussy. The management here just doesn't care. They generally seem overwhelmed and they take it out on the tenants. This building has potential: the floor plans are open and fairly modern and the community rooms all have decent layouts and amenities. It's also right across the street from Hermann Park, right down the street from the Museum District and the Medical Center, and an easy drive from Midtown, Montrose, and Downtown (not to mention two UH campuses, St. Thomas, and TSU). Houston is such an easy city to get around in though that it's nice location is a far cry from outweighing the aggregation of the problems at Century Hermann Park. Superior living apartments? Not so much.

I've never had such a terrible experience with an apartment complex. I've so happy my lease is up this month. From the first day the management has been useless and unorganized. When we were signing our lease, we told them several times we wanted to sign a 6 month lease as we just needed the apartment until the school semester was up, but they handed us a 12month lease and tried to convince us it was a 6 month, when we pointed out the mistake, she then told us that she didn't even think they offered 6 month leases. We should have walked out right then because when we moved in, we saw how bad things really were. The elevators are always broken and several times the stair locks have also been broken. On one occasion, there were 5-7 residents wondering the parking lot with me trying to find a way up because every key pad was broken. They didn't give us our designated parking spots for 2 months even though we constantly asked for them and even still, we only were allowed 2 spots even though there were 3 of us living in the apartment and they convinced us we would never have any trouble finding a spot in guest parking for the 3rd person, but the guest parking is more full than the resident parking. We have had to parking in the local neighborhoods and at lubys down the street because even the parking at the leasing office is usually completely full, especially on a weekend. A guest we had over had his car broken into recently when he had to park in the leasing office and the management didn't even care. They didn't even let the other residents know because they didn't want to sound bad. In all the other apartments we lived in, whenever there was any kind of crime, they would notify all the other residents for their own safety. The hallways always smell because the trash shoots are backed up. The trash cans by the elevators are always over flowing with trash and the one on the bottom level of the parking lot fell off a month ago and its still just sitting on the floor and hasn't been reattached to the wall. Overall i would really recommend against this place. There clearly is a problem because I've seen so many people move out recently and they keep sending us notifications of our lease renewal even though we told them 2 months ago we were planning on moving out when our lease is up. They have a 60 day policy to let them know if you will be renewing the lease or not, we stuck to this, but we got a fee on our rent the last 2 months because apparently we had not notified them. Each time we went down to the office and asked for the fee to be removed as we had notified them. We have 20 more days on our lease and they are still bringing notifications to our apartment about lease renewal. I think at this point they are just desperate to keep people here.

When I moved in a year ago I loved it. Windsor owned it and the staff was awesome too. Recently Windsor was bought out and now Century owns it and its horrible. The elevators are always broke!!! When you try to get into the stairs instead of the elevator your key won't scan and you can't even take them. The new manager is RUDE!!!!! I have been down there to meet and speak to her once and she was so rude I don't care to go back. I love the girls out front. They always assist me when I go down there and even apologize for their bosses behavior usually. I would not live here unless new management comes. I am also moving because my rent is going up $200 a month.

After Fein was bought out by Windsor, Windsor made some renovations. The staff was very nice, especially the maintenance and the manager, Deanna. It was great! Everything was kept up nicely until, 3 months ago when Century Apartments bought the property. Since then, the place has been breaking down. The main elevator has been broken for 3 months now, no wireless internet (they haven't bothered buying a wireless router) and broken printer in the common area, the wine room has a broken a/c unit, the men's bathroom in the common area has been out of order for 3 months. The maintenance crew is contracted only and have no uniforms, so you have no idea if they work for the company. Their are no maids on site, and contract cleaners. Now, i heard the manager, Deanna, quit recently. I've become very unhappy with the new management. I've written a letter of complaint and have yet to hear from them. No explanation of why the elevator, men's restroom, etc. have not been fixed. My guess is that this company either has no idea what they are doing or they have no money to fix it. Plus they have been raising rent. Renters beware.

I see why there are so many parking spaces available bc there is somebody moving out every weekend. They are full of s### down there; especially -----. They don't do what they say, don't answer or return phone calls. Then when you call ----- about something she is suppose to take care she always have some bs excuse of why she didn't get it done. Then she is sitting on the computer or having guest when she should be doing something called work. They can't even get parking spaces together. They keep giving me parking spaces that other residents say are theirs. If I had know they were this unorganized, I most definite would have not moved there. I will not be renewing a lease there. They play around like they are in high school in that office. How can you be gone out on property for over 3 to 4 hours? It s ridiculous. They need to hire people who are professional, follow up on things and just do what you say you are going to do! It just pisses me off so I just would like to deal with them as least as possible, especially -----! They just need better staff!

After living in 8 different apartments over the last 10 years, I can honestly say this is the hands-down best staff I've ever been around. From maintenance to management Terri, DeAnna, Kelly and others have gone above and beyond in resolving the few issues that have come up over the past year. The prices were very fair and I always felt like someone downstairs would go to bat for me if any problem arose. From someone who has lived just about everywhere inside the loop, this is one you have to at least check out for yourself. Keep in mind - you're always going to run into issues no matter where you live, you can't change that. What you do have control over is choosing an apartment complex that has the ability to take care of you when a problem would arise and this staff will.

I have lived at the Macgregor for about a (1) year and 4 months, during the transition from FEIN to Windsor Communities. My experience with the FEIN group was fine until Dec. 2010 when they wanted to charge about 200 dollars to stay in my apartment. The FEIN group left and in came Windsor Communities. When they came in, my lease was ending and with the 200 dollar hike, I went in to talk with the property manager... she was overwhelmed and it took her a long time to finally get any answers, but during that time she did not honor her word about not releasing the apartment we were in. She rented the property out and did not bother to let us know. While we were waiting for her to talk with her bosses to see how much we would end up paying. **In this case they managed to rent our apartment to someone else for about 200 - 300 dollars more.** Had to contact the corporate office to find a solution, they moved us from the third floor to the first floor and are now charging us 100 dollars more. Thats one. They then start this campaign to have us pay rent online. Been doing so for the past couple of months. Did it one time and after a week and a half the money did not come out of my account - I called and asked them to look in to it, they returned and said everything was fine. Recently paid my rent again, and after two weeks the money was still in my account. I called and asked them to look into it - they call a week later to tell me that it did not go through and now I have to pay late fees. This is a B Class apartment: There is nothing luxurious about it. The maintenance guys are great but they like to LIE ABOUT PEOPLE AND TO PEOPLE. I CAN NOT WAIT TO LEAVE THIS PLACE TO GET AWAY FROM LIARS AND SWINDLERS. DO NOT PAY YOUR RENT ONLINE BECAUSE YOU HAVE NO WAY OF MAKING SURE THAT THINGS ARE KOSHER. AND IF YOU DO.. DO NOT COMMUNICATE WITH YOUR PROPERTY BECAUSE THEY WILL SWINDLE YOU FOR MORE MONEY. NOT TO MENTION... PEOPLE WILL LIE ABOUT WHAT YOU SAID AND WHAT YOU DID NOT!

While this complex is a little older, it's a pretty good deal. I live in a 2 bed 2 bath with a roommate and it's enormous. The other tenants are really nice, and things are rarely broken. In fact until recently, the worst things about the place were that you couldn't use the stairs to get out of the lower level of the garage and that the management was incompetent and hated their jobs. Luckily, the MacGregor was sold to Windsor communities, and their staff is awesome. In addition to actually knowing how to run an apartment complex, they're very nice and helpful. It seems like they're trying to improve the place a bit, so it's possible that rents have gone up since we signed our lease. Overall, it's a pleasant place to live and I would definitely recommend it.

I plan to move to the area later this year and MacGregor is at the top of my list. I read through most of the recent reviews and wanted to know if any other residents had issues with really high electricity bills. I'm currently in Galveston and pay about $60-$100 monthly. I read that one person had a bill around $150-$200 I believe each month for a 1BR. Is this the norm for most that live there, or an uncommon problem?

a year and 4 months here with no concerns or issues. great location.