Tenant Reviews for 2222 WESTERLAND DR

Me voy a mudar a esta lugar espero mi experiencia sea buena y que el personal sean responsables y me entreguen el apartamento en buenas condiciones ,,, eh leído todos los comentarios y todos son negativos espero que comigo sea diferente confió que hagan bien su trabajo ????????????

Listen to the reviews when they say to STAY AWAY FROM THIS PLACE! I cannot wait for my lease to be up. My toilet pipe bursted and flooded my entire downstairs living area and it took about two weeks to get the toilet fixed(They did come out get the living area right, but the toilet took weeks). Then my A.C went out and it took them about a month to fix that. I had to run my A/C on ALL DAY and on 60 degrees and it was still Hot. But can you imagine the cost of my light bill?? My current problem is my Hot Water does not work. It has been out for 3 weeks and no clue when they plan on fixing it. The best part about it is that the management team COULDN'T CARE LESS!! This place needs to be shut down ASAP!!!!!!!

Units are reasonably priced, but the repair service is abysmal. Oftentimes it takes multiple calls to get someone to come out for even the most simple maintenance work such as replacing a light bulb or air filter. There are about 3-4 repair people for a complex with several hundred units. The complex dropped curbside pickup without warning with no change in rental fee, and the complex uses a central hot water boiler that has had outages lasting a week. Imagine having no hot water for a week! The lower rental price is not worth the hassle of poor maintenance.

I can't wait for my lease to term! I never can get maintenance taken care. Most recently I've complained about a bathroom sink being clogged and that was 6 weeks ago. I went without a heater last winter and finally had my ex come fix it. The tenants trash up the place literally leaving bags of trash all weekend curbside (see photo). I pay for 2 parking spots although I only have one vehicle, however, my neighbors always park there and call for a tow truck if I have someone park there. I DO NOT RECOMMEND LIVING HERE!!!!!!!!!

So Bad! My AC kept breaking (10 times in a year), took over a week to get it fixed each time. They gave me a key to a "show apartment" to stay until they got it fixed. How am I supposed to eat, and sleep, do my work or take care of my animal in a "show apartment"? Problem 2: when I ended up there, they said I would get new stove and fridge. Showed up to move in, no new stove or fridge. Told management, they got on the walkie with someone and said "well they have to go buy it". Called hours later, finally someone came to take the old one out. The head of the maintenance team stopped the other guy and said "no! this one is fine". LIED TO FROM DAY 1! Problem 3: The water, gas, pest, trash bill was $80 a month! What in the world? That is absolutely ridiculous. When I agreed to move in it was supposed to be 30-40. So I guess I was lied to since before day 1. Super Gross: Apparently, instead of cleaning my apartment before I moved in, they decided to just paint over everything. This is not normally upsetting to me, except that it looked like someone had shaved in the bathroom and then thrown the hair around. How do I know this? There were black, shaved hairs permanently adhered to most surfaces in bathroom with this new, clean, white paint... DO NOT MOVE HERE! everything breaks, never gets fixed, they never pick up the phone, never return messages (will tell you the messaging service has been "broken"), etc. etc. etc. etc.

Honestly worst management. During my stay I did not have many issues, AC was always going out, but lucky my apt did not get too hot. It was not until recently that everything began to go down the drain and my problems were not resolved. The office rarely picks up the phone and when they do the only one who has common courtesy is the Book keeper. The manager and leasing agent, do NOT know how to speak to people and definitely need to take a class in phone etiquette. The apartments are old and I understand that it can have issues from time to time, but when there is an emergency, they should be taken care of in a timely manner. Two weeks is way too long. I feel that they like to have their tenants suffer. The grounds are not kept up very well, there is always noise, the entrance gate is always getting stuck, and the parking is not adequate. When I first moved here I would have recommended this place in a heart beat, but with that ---------------------------- I would say, do not even bother taking a look.

I thought that I'm the only one that have problem with the management/service, but when I asked my neighbors they all have the same problem. Anything else is great! If you ask them to fix anything in your house it will take at least 30 days even if it's emergency! They will knock on your door only if you have a late payment!! I have been moving around the country but this was the worst apartment ever!

I have lived at Trails of Woodlake for about 10 months, my lease is up soon, and I cannot wait to leave! I enjoyed living at the complex for the first two months until management changed. Since then everything has gone downhill in a hurry. When you call the front office with any issue or question the staff is very unhelpful. When you try to inquire on issues the response is ummm , I don t know about that , and etcetera. It is very frustrating when very simple questions cannot be answered Maintenance is almost nonexistent. I moved into my apartment with a broken dish washer and it took 2 weeks to replace it with another used and broken dishwasher. My dish washer has broken twice since then and I have had the same problem with getting it replaced in a timely manner. Each time the dishwasher is replaced I get an old used dishwasher. I ve found broken glass in the bottom of every dishwasher they have installed. Maintenance will not call before they enter your apartment, even though I have requested them to do so on numerous occasions. Only recently have they started leaving work orders and work order as in a crumpled piece of paper where someone illegibly scribbles a name and what they where there for. On one occasion, one of the maintenance men proceeded to look through my apartment after he was done working on my dishwasher, not knowing I was home. When he saw me he gave me an excuse of I am sorry, I heard something so I thought I d look . This is completely unacceptable as the kitchen is the first room you enter and there was no reason the maintenance man should have left the kitchen since he was there to only fix the dishwasher. I have been without hot water 15 times in the past 6 months. Each time a pipe breaks or the water heater breaks it takes 10 hours or more to fix. No money is put into preventative maintenance at this place. Instead they spend the minimal amount of money to put a band aid on the problem. There is an onsite laundry facility that has 4 washers and 4 dryers. The appliances are old, but they got the job done. 2 months ago someone cut the lines to the washing machines and broke the coin boxes open by throwing the washing machines on the floor. I notified the front office of this and it took them a month to even pick up the washers off the floor. The only thing they did was lock the door to the facility. When they did decide to fix the problem, they only replaced the water lines rather than replacing the entire units that were old and worthless to begin with. This could be a beautiful complex if management cared enough to but any decent amount of money into it. On one stretch of the parking lot I have counted anywhere from 5 to 10 abandoned cars. It is easy to spot them because the tires on the cars are either deflated or the registration has expired more than 6 months ago. Rent is cheap, but I have found you get what you pay for and the amount I pay is not worth the crap this place has put me through.

I have been a resident for the last 11 years - but regret to say that for the 1st ever time i have thought about moving out. The current management is the worst of the lot - rent has increased, water bill is on the rise every month, no mainetenance, rude and complacent managers on site, non responsive, harrassment by the leasing management. I am documenting all my correpondence with the leasing office so that I have enough material to persue legal course. I pay my rent and utiliy bills on time - its a legal commitment. The rent must be used for mainetnance of the property but NOTHING. No one should make the mistake of moving into this property - its a dump and the worst management team. They give marketing speeches about good things but its a lie.

I HAVE LIVED HER FOR 2 YEARS, AT FIRST IT WAS NOT A GOOD EXPERIENCE WITH THE OLD MANAGEMENT. ONCE VENESSA, PATRICIA AND DAVID CAME TO RUN IT (AS NEW MANAGEMENT) IT HAS BEEN AWESOME!!! I JUST RENEWED MY LEASE FOR ANOTHER YEAR. PATRICIA OFFERED ME A SPECIAL TO GET ALL NEW APPLIANCES AND WOOD FLOORS THROUGH OUT MY TOWN HOME FOR ALMOST NOTHING EXTRA TO PAY... SINCE I WAS RENEWING MY LEASE MY RENT WAS GOING UP EITHER WAY SO THIS MADE IT WORK OUT THE EXTRA THAT I AM PAYING NOW!!! I AM GREATFUL THAT I HAVE GOTTEN TO KNOW THESE GIRLS AND THEY WILL HELP ANYONE THAT THEY CAN... I "DO" RECOMMEND THIS COMPLEX TO ANYONE LOOKING TO GET A VERY NICE SPACIOUS TOWNHOME FOR A REALLY GOOD PRICE!!! THANKS AGAIN GIRLS FOR ALL YOUR HELP, I REALLY APPRECIATE ALL YOU HAVE DONE TO MAKE ME AND MY KIDS ENJOY OUR HOME AT THE TRAILS OF WOODLAKE!!! MERRY XMAS!!! LETICIA