Tenant Reviews for 18200 WESTFIELD PL DR

These apartments are horrible i wouldnt let my dog live here the staff never answers The phone maintenance is horrible and the people who live on the property are ------ do not move here if you want to save yourself some stress dont move here we are Moving out ASAP !!

Everything people are saying in the reviews are true!!! Please don’t rent here. Bugs, water coming through the ceiling, floods, management, parking, trash, raccoons, and terrible staff and maintenance. These apartments has cause nothing but emotional distressed and I wish I would have read the reviews before I moved here.

DO NOT MOVE HERE! These apartments are not what they seem. Pest is so bad I have to deal with ants, roaches, carpet bugs, gnats, raccoons. Also I had brown water coming through the lights and nobody did anything about it. (Pictured below). Also when we had an electrical problem in our apartment the maintenance guy left open wires out for a week straight. The pool has not been open since I've been here which is a year and a half. Walls are thin so it's extra loud! No parking space! No security! Gate messes up ever month! Please don't waste your time

Been at the retreat since December 2019! Everything was amazing at first. I LOVED it here! However management doesn't stay the same for over 6 months. The office has had 3 sets of new staff since I have been here and of course once you have new staff no one is on the same page anymore! They have all been nice UNTIL NOW, the change is just inconvenient to the residents! The parking is HORRIBLE if you don't have a garage or covered parking. Which wasn't like this in 2019, but 2020 they started allowing visitors and residents to share the only 15 uncovered parking spots they have. Apt also have a lot of maintenance issues. (Nats in refridgerator/freezer, Water running out of sink very slow, a/c going out) and I never write reviews UNTIL TODAY! I have been out of town for 5 days to Florida! When arriving home my apartment was literally TRASHED! Tv screen cracked, Couch dirty, appliances in kitchen knocked over, pictures/decorations on floor, foot prints on barstools/oven/counters/couch, &&&& poop and piss on my bathroom floor, dresser, AND KITCHEN COUNTERS! PISS AND POOP ON MY KITCHEN COUNTERS WHERE I EAT!!!! Smdh. Blinds are ate up and moved around, everything is just FILTHY! & I'm SURE it was ON MY BED! Omg I am PISSED! I live on the third floor and when looking around I noticed the attic in my closet was open so was my closet door. So I'm pretty sure it was a raccoon in my apartment having a WHOLE party while I was gone! (Apartments do have raccoons... only OUTSIDE though...I THOUGHT) Smdh. I am Truly disgusted and I feel SO violated! He has been EVERYWHERE in my apartment! & I had to pay for a hotel at 11pm at night, I am a 25 year old female. In cypress station. (If you know then you know..) All because the "Emergency" line did not and still has not called me back yet to help assist. This is VERY upsetting and distasteful. But I meannn... the apartments LOOK nice though! Update: Staff Is HORRIBLE! Except Mariam. Manager Rosa refuses to talk nor help residents regarding our concerns! She states that she is, "too busy." Pool Is NEVER opened. In the two years I have been here. I WOULD NOT SUGGEST MOVING HERE!! SO HAPPY MY LEASE IS UP!

The property was a lot nicer when I first moved in and the office staff and manager were helpful and friendly. Now there is a new manager and new people in the office and they do not care about your problems. They never answer the phone or route the calls to the answering service for maintenance so if your sink overflows and floods your apartment, you have to walk the property to locate maintenance to help. There is a huge lack of concern for anything that goes wrong and you can never reach anyone in the office and when you do, they seem to have an attitude and come off as if your bothering them yet when rent is due, they want you to pay your rent on time. Yet you have to pay out of pocket to have their appliances fixed because they lie about when they are going to have maintenance come and if you log a maintenance request online, they will mark it as work completed when it's not true. Then you have to log another request in and by that time, you have already paid out of pocket to have someone else come out due to foul smelling water sitting in the dishwasher for 5 days and better. Do not rent from here because they will not care or be concerned about any problems you have nor will they tell you that the downstairs units were flooded during Harvey and the upstairs neighbors are the reason your sink overflows from time to time due to their plumbing and putting greasy foods down their drain! I can't wait until my lease is up so I can move out!!!

Manager She never there!!! She Show us that she don't care About the property!!! Staff very rude never knows anything!!!! Maintenance very sorry!!!!!!! Can't never come to fix anything.... please give a new manager and staff ASAP!!!!!!!

I moved in this past April 2020, & I have be UNHAPPY from day 1!! My apartment had over 11+ things wrong & over 5 present day that haven't been fixed. Not even 2 weeks had gone by of me living here & BOTH my Neighbors 1 above me & 1 beside me are INCONSIDERATE, LOUD Music playing all hrs of the day, STOMPING, SCREAMING, SLAMMING DOORS, Kids CRYING, BANGING on the walls, WEED smell coming through my Walls, & Windows & the list goes on, this is ALL DAY EVERY DAY! I seriously complain several times a week, to get told they BOTH have an Eviction Notice, but due to Covid-19 they're PROTECTED!! Soooo I have to DEAL with being DISTURBED, WOKE up OUTTA my Sleep, all hrs of the day, because they don't give a ----, on top of ---- in my unit NOT getting fix, Wowwww. On the 3rd of Aug my apartment was shot up, YES BULLETS came through the WALLS & WINDOWS, damaged my Furniture & other person items, I had 2 flat tires, 5 other cars were shot up as well. I asked Rosa the Manager if I could pay my rent late due to what happened & she told me NO, smh. I've talked to the GM Janette about my Neighbors as well as things being fixed, & NOT being able to take advantage of the AMENITIES i.e. GYM, POOL, oh & my OWN Garage Spot, all the reasons I chose to live here. I'm being told that In & Out Towing have set rules that 1. We can only have 3 visitors a WEEK 2. We CAN'T PARK in front of our OWN GARAGE or we'll be towed WTF, we're all ADULTS & we can only have 3 guest a week, UNLESS they park OUTSIDE the Gate, ---- ita NOT SAFE INSIDE the Gate, so imagine OUTSIDE on the street. Present day Aug 12th, they JUST put new Windows in 9 DAYS LATER, my Blinds & Screen STILL have BULLET HOLES in them, I had to say something to Maintenance 3 days in a row before they covered my windows. I've COMPLAINED COUNTLESS times about the Drainage in my kitchen DAILY W/O me using the sink, or washing clothes, I've NEVER used my dishwasher, but the sink GURGLES & SEWAGE SMELLING Water comes UP & OUT ????. This place is a Damn joke & the STAFF isn't any better. Mariam the Assistant Manager has tried to help, but her position will allow her to only do so much, but at least she tried. I mailed my June utility money order due to being out of town, called to see if they received it, was told by a temp that's NO LONGER here YES I have the letter, but for some reason the money NEVER was applied to my account, & now the amount is hanging over my head, because THEY was CARELESS. I pay to much money to NOT be Happy, or to feel Safe. I've called EVERY DAY since my place was shot up to discuss getting OUT of my Lease & all I get is Vmail or the phone just rings, smdh. If you VALUE your Life & don't want to LIVE UNHAPPY...... #DONTMOVEHERE ????

I am I resident at The Retreat at Cypress Station. I have had problems with my door for over a year and it has progressively gotten worse. I placed a work order in July 3, 2020 and it has still yet to be resolved. Rosa, the property manager told the asst manager to tell me that I would have to BUY a new door if I want it replaced. She's refusing to even speak to me, she won't answer the phone, won't return my phone calls or emails. I have been a resident here for over 3 years and I have decided not to renew due to how I'm being treated. This issue is clearly a foundation issue- the maintenance members even agreed with me this is a foundation issue. She's seen photos of the door and simply refuses to help me. I've never been treated so poorly in my life.

My ac has been out for almost 5 day they don't care I've called Corporate office they have not gotten back with me management is poor n don't care I have a child that has issue I told the office staff they still don't care I regret moving here all together

Since they had time to delete my review from their page but not time to come fix my refrigerator, I will post my review here. I've been living here for about two months. My refrigerator broke down three times already. It takes maintenance days to get here that I had to throw away some of my food. This is my THIRD request and they are not willing to replace this old refrigerator just put a band aid and keep moving. Parking is a major issue so add an additional $30 to your rent because you will end up paying for covered parking area and visitors will park out on the street. The hallways and stairs are super dirty like they never pressure wash them. It's embarrassing to invite someone over. We pay $30 for vallet trash because it's mandatory. Can't leave the trash outside because raccoons come and knock it down and make a big mess. My car garage got locked and had to wait for a whole hour for maintenance to come unlock it and take my car out. I was even late for my appointment. It's been a very stressful experience and just moved in. For such a big complex they need to have more maintenance staff available. Some days they only have one maintenance guy running the whole property which is not fair for them and the residents. With all the money this apartments collect from garage rentals and parking ports they should have more maintenance staff since they are not willing to change this old appliances. I can't wait until my lease is up!! BEWARE??