Tenant Reviews for 1616 W DALLAS ST

Been here for 3 years. Anything broken, it gets fixed within 2 days, if not the same day. Neighborhood is quiet and very safe. But the biggest plus is the apartment staffs and manager, Shelley! They’re amazing and very professional. They’ll go out of their way to make sure the tenants are happy and welcomed.

I've lived a few other places around Montrose, and this is by far the best apartment complex I've been in. It's SO quiet. The amenities are fantastic! Maintenance is just wonderful and the management is responsive and helpful! It's truly a gem. I love the location its perfectly nestled between buffalo bayou, Montrose, and midtown... The Holy Trinity!

The great location is pretty much is all I can say about the place. My biggest complaint is how the apartments are managed and the cleanliness of the property. Their responsiveness to maintenance requests is poorly managed and unorganized. In addition, you do not feel customer service from their management team nor do you feel like a valued resident. The property has rapidly gone downhill and isn't worth living one day here. I suggest you keep looking for cleaner, friendlier and better-managed property.

ABYSMAL EXPERIENCE- DO NOT WASTE YOUR TIME HERE Staff was extremely deceptive, rude and unprofessional. -Especially Isabel, Renee, and Jasmine After touring, I found an available unit I wanted to lease. I went to the office IN PERSON with a check to apply for the unit. Once i started filling out the application- they told me the unit may not be ready by my move in date, even though it was more than 2 weeks out and online the unit said it was available immediately. I asked if i could still apply and she told me not to, but assured me that they would hold the apartment until they found out what date the unit would be available. I came in/called them every day for 5 days straight, to check the status on the apartment and everyday i was brushed off and told that they were still holding it. After the 5th day I received and email saying that unit had been leased. They clearly either lied to me or dropped the ball on what they promised. When i finally got a hold of Renee, she told me she would try to get me another unit for a similair price BUT never returned any of my phone calls and was not able to fulfill her promise even though it was her office that was at fault. Worst customer service I have ever dealt with

The building had no detail in the contract about early termination fees. After contacting them multiple times and getting in writing that the early termination would consist of one month's rent for the 30 day notice and an additional one month's rent for the "termination fee" I paid both at move out. Weeks after I moved out, they contacted me saying that the "termination fee" was actually two month's rent. I disputed this. They have now sent me to collections for this wrongful debt after lying about the termination fee and trying to get more money from me. I can not express enough to everyone looking at this place - STAY AWAY FROM THIS BUILDING.

I used to love it, but not anymore. New management and staff have been a detriment to this place. It used to be a friendly atmosphere, activities planned for the tenants, you felt like the staff knew you and was happy to have you there and happy to work there themselves. It's not like that now. The property needs some updating, like carpet in hallways replaced, but they don't do anything, I guess because occupancy is down and they're trying to save money. There's odor in hallway. they say they "steam clean" it, but that's a temporary fix. Mail room is trashed out and not kept clean and often has a bad odor too. Definitely not a place for families. Pool on weekends is a big party area and gets loud and trashed out sometimes. I've only had a couple of maintenance issues, but they've been handled promptly.