Tenant Reviews for 15155 Richmond Ave

This is a great apartment to live, the maintenance. I am happy I moved in here. I don't go with online bad rating if I don't experience it. The apartment was clean when I moved in. I will recommend this place

***PLEASE READ in its entirety*** My strongest recommendation is that you DO NOT move here because if you do, you will definitely regret your decision in the end. The property manger Bertha Juarez is very rude, unprofessional, and unorganized. I honestly don't know where she came from or how she got that position because she doesn't know anything about how to do her job, you can see it in her face. She's all over the place. Also, earlier last year 31 cars were broken into on the property, including my brand new Camaro, and they did nothing about it! I walked around and have video footage and even spoke with residents to see if they were being treated the same and they helped no one telling us they were going to research this. They stated they only had 2 cameras and couldn't find anything and that is what we had to go with. Also, I had made several complaints of mold in the bathroom and living room and they disregarded it saying it was just mold and they could fix that..they are so incompetent in that office. On top of that, I have been going back and forth about the same issue with them for months now. My partner and I moved to Arium Park West Apartments July 2016 and moved out April 2019. Fidel(last name unknown) was the Property manager at the time, Brittany Collier was the Assistant Manager, and Lauren Weathersbee was the leasing consultant who we dealt with during the move in process. Washer and dryers are in every unit in the community but upon move-in, before we signed any contracts, we explained to Lauren that we had purchased our own brand new top of the line washer and dryers from Conns May 2014 and wanted to use our own. She said she would have to get with Brittany and Fidel for an approval and once it was approved, she stated that our washer and dryers would not be able to be serviced by the maintenance crew as they can not be authorized to do so which I totally understood. She then sent an email as confirmation and on moving day, our a moving company, 911 Movers, waited to move our purchased set in as the maintenance men at the apartments moved theirs out. Now that I have moved out of the apartments, the new management team who consist of Bertha Juarez Property Manager, and Mayra Puerta Assistant Manager are trying to charge me for washer and dryers that I never laid a hand on because they were again...MOVED OUT in order for ours to be MOVED IN. I have sent the actual original email from Lauren, a copy of when I purchased my washer and dryers from Conns, a copy of my recipes from 911 Movers (which was unhelpful as the items that were moved in was not listed) and they are still giving me a hard time. First, Bertha Juarez said they had work orders that the washer and dryers had been serviced. I told her that was not even possible as #1 I had no issues with my washer and dryers, and #2 they can not fix on property that wasn't theirs. She then said she would send me a copy of the work order and after me having to follow up with her through email 2 days later, she apologized stating she made a mistake as it was a different unit. Laughable! I had to contact corporate and speak with Sue in regards to this issue and explained the situation thoroughly to her as well, she wasn't much help because it was under new management and I believe she couldn't get in contact with Fidel but I was able to track down Lauren who stated she remembered putting the information in my file. After giving Bertha this information she says there is noting in my file that proves this and there is nothing she can do and even had the audacity to hang the phone up in my face. I went into the office 2 days later and told her how unprofessional she is and that she needs to handle the situation accordingly or I will have to take legal actions as I have sent all documents required, and still to this day going back and forth with this unprofessional management team. It's gotten to the point that I will have to take it further

I had to wait weeks for maintenance to repair broken items such as the dryer or air conditioner. When I received information in reference to the dryer, I was left with s noticed that it was unrepairable but when the unit was inspected, maintenance never left me a noticed, so I believed they never came to inspect.

Their is room for improvement. I would just like for the contractor to clean up after himself and not use my personal kitchen towel. I like where I live. I been living here for almost eight years. Thank you.

Staff is very nice. Service call response is very fast. Nice outside surroundings. Only concern is the roaches inside the walls. I asked to get apt. sprayed but no one showed up. This has only happened once.