Tenant Reviews for 15155 Richmond Ave

To Whom It May Concern,   I am writing to ask for your help and consideration.  I have been a good and faithful tenant of your property at Crowntree Lakes in Orlando, FL for over 5 years.  I have paid my rent on time every month, without ever having a late or delinquent payment.  During COVID, when I was without a steady income, I used my savings to keep my rent up, when many others I knew were unable to keep up.  I keep my apartment clean, I am friendly and caring to my neighbors and the people who work on the property, and I mind my own business.    I am also a hardworking single mother of 4 children – 3 of my children live with me, one is active duty in the army.  My youngest is in 1st grade.    I was recently told my lease would not be renewed, despite my good record above. I am not sure why this is happening except that I believe that you want to try to find a new tenant who can pay a higher rent than me.  I think this is so unfortunate, and so I am writing you to ask for your help and support.  With rents and costs of living the way they are, I am unable to find a new apartment in the designated time frame.  I am afraid that my children and I will be homeless, and will have to live in our car.   Is there anything you can do? I am willing to downsize apartments, move to a different unit, or apply for any sort of grants or funding aids you might have.  I love my apartment, I love my neighbors, I love living where I do.  Even if I could, I would rather stay here – at my home in Crowntree Lakes.   Please help me, I have no where else to go and I have no one else to ask.   Sincerely, Lissette Marrreo

Roaches everywhere, bad management , no visitors parking , Owned by towing company , all they looking for is how to tow your car , your family can only visit you 2 times in a week , worst manager I ever met

Management staff is SOOOOOOOO UNPROFESSIONAL!!! They pretend to care about you and then they turn on you...DON'T MOVE IN HERE!!!!!!!!!!! If you have a problem maintenance fixes the wrong request when they enter your apartment. You pay your rent and then get treated likeTRASH!!! UNPROFESSIONAL and downright rude staff!!!!!!!!!!!!!!!!!

I have been living her since 2018 and I am super happy with both the apartments and staff. I feel very safe here. having an autistic son living in quiet apartments matters and that is what you get here. I highly recommend these apartments ??.

I have been here since 2014 and there has been several different managers. Currently, during the Pandemic it is hard to reach someone in the office but other than that I enjoy living here. Just hope my rent increase don't force me out.

The staff got me exactly the size apt i wanted. It's surprisingly quite close to shipping and church, oh the swimming pools are right on spot. I also loved it when the staff had a cookout for us, residents. I remember the staff that day amazing.

This is one of the worst apartment complex I have ever seen as of now. I signed for an apartment lease but management company could not provide me the apartment I signed for and did not inform me even two days ahead of my apartment to move in date. Just a day before my move in date they said they are unable to provide me the apartment that i signed to lease. Arium park management offered me to take lease for another apartment or they will give me my money back that i paid for application and other fees. i didn't like The apartment that they suggested after my multiple inspection. I told them several time if they repair/address things to rectify then i will move in To their suggested apartment. I gave them enough time to repair those stuffs but they didn't address all properly. At the end I decided not to do any business with arium park and asked them to give me my money back that they promised me to give me back if i don't like the apartment the have suggested . But at this point that he's agreed to provide me my money back and just said sorry . Employees in the leasing office are very unprofessional and cannot fulfill the promises they make. I won't recommend anyone to take or sign an apartment lease In this apartment complex

I will be moving next year in these apartments mr Thomas has went over and beyond for me unfortunately I ended up signing another lease at my same aapartments but he did everything to help me and didn't hesitate to answer all my questions even when I know he was busy he still took the time to help me

Thomas is amazing in the leasing office but I've lived in two different units here. 1st unit has mosquitos and geckos and my current unit has roaches and mouse. I've sent several pictures to the property manager and I was advised that it's just Houston weather. The sign says a luxury property but that's definitely a lie.

Started off to be a great living and the apartments are huge and beautiful besides the roaches, bees and infestation that's rarely ever curated (they exist in the units from beginning, middle and end). Neighbors play loud instruments (bass, drums, maracas, and radio/set very loudly) and nothing is done about it. Birds ---- on your porch all day every day. Valet trash sometimes skip picking up trash. People steal your packages and the office can only video their areas that they would charge tenants regarding, but not necessarily your staircase, breezeway, and door. That takes away privacy, but most concerning is that you can voice out 5-10 times the level of discomfort in your apartment you pay for every month due to neighbors playing their music louder than you even allow your tv to go and the office don't properly intervene so it continues. It also appears that when you state wrongs packages comes up missing and your beautiful vehicles are suddenly scratched. They're so desperate for tenants that anyone qualify to live here. I'm paying to get out of my lease here soon. The staff cool they just don't offer many solutions unless it's Thomas. Thomas does.