14400 Ella Blvd, Houston, TX, 77014

I have had constant issues with my apt and within the community. Let's start with the Manger is racist, based on my most recent situation it was made very clear she DOES NOT LIKE BLACK PEOPLE. I have never been discriminated against in my life. Office staff is very much un-professional. As office staff, which is supposed to service their tenant's. ITS CALLED CONSUMER or CUSTOMER service the fact they have ZERO training on how to handle VALID complaints properly. I know now & understand my complaints were not being taken serious because of my racist. Let’s talk about the ground keeping of these apartments. Dumpsters are always overflowing with trash, they allow residents to liter on your porch or patio. None of the amenities are functional. There are over a dozen of stray cats and some residents literally let their dogs bark all times of night, sometimes Non-stop. These apartments are also infested with knats and roaches they will not send pest control even though it's a monthly fee I pay for. Roaches so bad i had to stop cooking in my kitchen. I tried everything to get rid of them and NOTHING worked. Living here as caused so much stress and anxiety, but as i stated before i now understand i know what being discriminated feels like. i would post pictures and videos. However, I've been advised my legal counsel not to post them YET!! BUT..... STAY TUNED... To be continued ;)

These people are thieves. The Staff walked in my house while I was at work and stole multiple items. They came back after christmas and stole my 7 year old daughters black and tan leather backpack right off my kitchen table on New Year's day, again while I was gone to work. They took almost all of her clothes and they stole my wedding ring and other things as well. For real for real. It takes a special kind of low life to use their key access to come and steal from their residents and have the Property owners and the office protect them.

I was a new prospect coming out to check out some apartments I was interested in moving into this property since it will be a lot closer to work, as I walked in I heard the Property Manager speaking over the phone and was cussing and swearing up and down. This was very unprofessional and wont be coming back here anymore as soon as she was done she greeted me and looked at me all shocked. Her name was Jessika Gutierrez very bad customer services. Excelsior you just lost a future resident.

CAN'T WAIT TO GET THE HELL OUT OF HERE THE WORST PLACE I'VE EVER LIVED SINCE MY 59 YRS. THIS IS HELL ON EARTH RUN DONT CONSIDER HERE EXPERIENCE EVERYTHING UNDER THE SUN HAVE I GOT STORUES FOR YOU! This place needs to be demolished!

run fast from these apartments..there was a murder here you can google it..they drilled holes in the ground without telling us so residents came home from work to no where to park we had to park in other surrounding complexes!! run fast!!!!

The property is currently managed by IB3 Management. I have been a resident for over 5 years now and I am highly dissatisfied with management and maintenance at Excelsior on the Park. The downstairs a/c is not cooling. So now both the upstairs and downstairs a/c are out of order. I am so miserable and hot in this townhome. We have been without a/c since December 13th. Today is December 26, 2018. It's unfortunate that as a paying resident I am not a priority here at Excelsior on the Park. This is beyond unacceptable and is an uncomfortable living environment. If you are looking for a community that values you as a resident and makes you a priorty when it comes to your well-being and comfort ability DO NOT LEASE HERE! I have been more than patient. They actually require that you pay $10 to park at this property as a resident. You are also required to pay $20 to Valet Living to pick up your trash only Sun-Thurs with a weight restriction. Everyone knows the weekends are the days that have a high volume of trash, that's when residents would benefit from this service. Also, I am less than 10 feet from the trash receptacle and have no issues taking out my own trash. Since the new management company has taken over we no longer have security cameras or courtesy officers we are just "tenants" that are of no value to this new management company IB3. I am so miserable, I can't even open the windows because it's raining so hard outside. I've showered over 3 times and my son has to sleep in his bedroom that's so hot and dusty. Everyone knows how it is when you have asthma, dust and heat are not a healthy breathing situation. Please save your hard earned money and sign a lease with a community that cares!

THIS IS A HONEST REVIEW ***Do not rent here.*** I've lived here for over 6 months and the issues just never end. The property has new Management but the same problems continue. Roaches are a huge issue. The spray use to treat the bugs doesn't work. But I'm charged for use every month. My apartment kitchen sinks backed up during the night this week. Water was everywhere. Called the main office. Maintenance showed in about 20 mins. I had some items that were damaged. I called the Main office for information about the home owners insurance policy that I have included with my rent. They had no information about the policy name or contact information. Stated will need to call me back with information. While I'm waiting/cleaning I get a text. The text stated I owed the 10.00 for the policy but, couldn't give me any information why that amount was not covered with my rent payment. Laundry rooms on site are dirty poorly maintained. Safety is a major concern. There was a shooting here not to long ago... The list of BS is on going! Excelsior on the Park is a horrible place to rent. RUN AWAY...

Very nice apartments I couldn't Imagine living any where else they are nice and roomy you get your money's worth the only thing that I don't like is that the gym is so small with not enough equipment but other than that everything else is fantastic when you move here you will be happy I signed another lease because you just don't get what you get at Excelsior at other complexes and the staff maintenance,manager,leasing agents and clean up crew are awesome as well they are always on time to fix everything and to cater to your needs love love love this place I'm

-1 rate, I haven't lived in an apartment in 25 years, living here is probably why. The apartment is overtaken by worms, the manager is ignorant, pretends, and dont know the law. No security, low lifes living here, she let anybody move in. Maintenance does not complete any orders. No ameni

I've been asst Excelsior on the park for 2 years maintenance has been great when I call for a problems and need things fix they are always on time with fixing the problem, Jenny has been awesome in answering questions that i have also Rachel is a great manager very down to earth and she's always on her job she's the best manager I've had in a long time. If you're looking for a nice quiet place to stay this is it.