Tenant Reviews for 1400 EL CAMINO VILLAGE DR

Stay far away from this complex. Management team here is completely unprofessional and useless. They allow 3rd party contractors to enter your home without prior notice to do repairs. I caught one of them going through my wifes underwear. When I reported it Chris in the front office laughed and did not take the matter seriously. I had to involve the police to take care of the matter. The complex was great when I moved in a couple of years ago but has seriously gone downhill. Management does not care about mold, leaks, maintenance, or residents privacy and security. You will never be able to get a hold of someone in the front office and if you leave a message they will never get back to you. Do yourself and your family a favor and keep looking elsewhere. Im glad I moved out.

They will call instead of written notice or email, this is used to charge you another 1k+ month of rent. They will charge you against renters rights for renovation even if you’ve been there since 3 years ago and they’re required by law. They will ignore your calls, and when asking for a supervisor will state they’ll call then send you an email and say it’s noted. They will try to or outright keep your security deposit, you will require a lawyer. If there is water damage they will not do a formal process, and will ok you to stay at risk of your own health if you are not aware of its dangers

I submitted a work order several weeks ago to address and clean up the health hazard that surrounds my apartment door - received NO response. I’ve lived here over 6 years and there never was an issue like this and that the management company ignores me and this health problem is unacceptable! It’s been sad to see these once wonderful apartments go down when the Finger Corporation sold. You can’t get ahold of anyone in the office on site like we did for years before new management. We used to be able to call and have one of the personable office people answer the phone- no more! There are still very positives about these apartments- the gate attendants are still amazing as is the maintenance team! I will be reporting the issues to the health department Monday morning.

I applied for an apartment lease at Las Palmas while I was new to US. Before submitting the application, I clearly informed the leasing office members regarding my current status and documents I could produce being very new in US. I was encouraged to apply for leasing an apartment and had to pay the administration fee and security deposit upfront. The very next day, I received an email that my documents were not sufficient for me to qualify for an apartment at Las Palmas despite the fact that I already asked the leasing office and submitted the application on their recommendation only. After that, I had to follow up with Las Palmas for over a month and half for refund of my security deposit while administration fee of US 250/= was already non refundable. Absolute non professional attitude just to charge the administration fee and security deposit when they already knew that application will be denied. New comers to US, stay away from Las Palmas unless you want to pay Administration fee for no reason and struggle to get the security deposit back.

I’ve never loved living somewhere more!! Absolutely my favorite place to live. I love everything about it here but most of all, management. Miranda is not only the best apt manager I’ve ever had, but one of the kindest, genuine good hearted person i’ve ever met. All of the staff is wonderful. they all strive to keep their residents happy & the community clean & peaceful.

"Amazing experience. Everything was top-notch with nothing but high-end treatment and amazing experience. Bailey, the customer service was an amazing leasing specialist. Chris, from the leasing office, is very helpful, and the maintenance team is always responsive and addresses all issues promptly. Highly recommend the place.

List of Cons • The company that deals with customer service is not the staff, it's in India • Hidden Fees, they do not show you fees at the start and overcharge you multiple times, and even double the fees if they can get away with it •Apartment insurance that does nothing to help you, basically you pay for a payout for them if something happens, they throw you out with nothing, half dead if they can, instead of them paying their own insurance. They rob you by charging you for their own insurance Might as well burn the place to the ground. Do yourself a favor, get your own insurance instead of the gun to the head robbery they call insurance, it's worthless, just you paying for their own stuff, worthless • Dead body in the lake, enough said, they don't know who, wouldn't be surprised if staff were involved •amenities are low quality they could've done a lot better, and they don't allow you to have your barbecue pit on your patio anymore cause it dirties the patio even though that's what the patio is for, especially for many of the residents •fees they add more over time, they nickel and dime when they've done nothing •It's overpriced, the gh/et/to is nearby including the bus stop where people congregate at. It's worth 600-700 at most, but they're up selling you by 900-1K, and that doesn't include the hidden fees that raise your apartment Bill from 1400 to 1560 •They treat everyday things like Amenities instead of requirements, I heard they want to charge more and treat simple things like AC as an amenity and sure enough my bill went higher. They really are trying to treat AC as an amenity I wonder what their buildings without AC will sell for 800? 900? Do they think they in New York selling a condominiums for 5k in the worst part of Brooklyn?

Prior to moving in I was quoted one price for a security deposit and another price for rent, and then after moving in was subsequently charged another rent fee for the month despite explicitly asking on the phonecall discussing terms and conditions if my payment would cover the month of June and being ensured that it would. Upon attempting to work something out with the front office, again still trying to pay these people even though I feel as though they did a horrendous job of explaining the terms of our agreement or even arguably outright lied, I was stonewalled. The whole situation is unacceptable because had I not been misled on the phone, I still could have paid the rent they were asking for (that was initially not mentioned), but I moved from out of state and bought furniture on the assumption that las Palmas wasn’t a shady company. The lady who works the front desk is perfectly nice but ultimately couldn’t help much at her position. When she reached out to a higher up I was greeted by an unprofessional man wearing sunglasses inside who treated the situation as an afterthought and immediately jumped to getting the court system involved. Fortunately i was referred to someone above long haired sunglasses idiot and we were able to work SOMETHING out, but overall my experience with this property is well below my expectations. If you insist on moving here, highly recommend you do so with a tenant lawyer on hand, otherwise just look elsewhere. In particular, whoever the long haired guy wearing sunglasses indoors is deserves to be fired immediately. That man was the definition of unprofessional and does not deserve to represent any establishment that considers itself high end.

Where do I start. I moved here thinking this would be home. They sold me with the beautiful landscape and the pink apartments. However, that’s all there is to it here. This place was built many years ago and needs an extreme update to the inside of the apartments. Especially for paying $1400 a month. The A/C units work overtime to keep it cool, resulting in a $188 electricity bill. They treat dogs like absolute garbage here, which they have no right to considering they’re like the oldest property around. All of the brand new places love animals. They would not allow my service animal to be near the pool area with me, which is discrimination. They feel the need to hand out citations for literally any minor inconveniences on my porch but doesn’t say a word about the neighbors next door that make the whole place smell like weed. I wake up every morning and hate the place that I have to call home and no one should have to do that. Needless to say, I cannot wait till this lease is up. NEVER MOVE HERE.

Beautiful safe gated community . Staff helpful, friendly. Quiet. Well maintained grounds. Neighbors courteous and welcoming. Fitness Center, Two Pools. Clubhouse. Efficient maintenance . Centrally located. Highly recommend