Tenant Reviews for 1201 WILCREST DR

The property manager harrasses black and interracial couples all over the complex, if you need to fix a flat tire or put fluid in your vehicles, yu must tow your car or do it off property, she is always creeping around the complex, after office hours, and on Sundays when the office is closed. If you value your peace, sanity, and money do not move here. The property looks nice, but is ran by someone who isn't professional. She stopped at 9PM while checking the fluids in my car, that is in the space I pay for, to advise me she would give a lease violation because of that, she takes pictures while you are moving in, and if you don't have things exactly where it should go right away, she advises its a lease violation. I pay 1,622 fora 4br2b apartment, that I can't utilize the amenities because they are open from 8am-8pm, so early morning work out, out of the question. The dumpsters are absolutely disgusting, constantly overflowing with trash, and instead of adding a 3rd dumpster or discussing more frequent pickups, Ana does nothing. There is also very limited visitor parking. You are allowed up to 2 vehicles per unit, if you have more than 2, she will have the vehicles towed even if its in visitor parking, or if it has a sticker on it, but then again that rule only applies to black residents, as my Latino neighbors have 4 vehicles, 2 of which have expired registration, and they never get towed. I don't understand this logic. The neighborhood is honestly really nice, lots of children, not dilapidated, actually newly renovated, I assumed I had found a decent place to call home, and she is turning it into a nightmare. I have contacted corporate and am awaiting a response.

I have lived in this apartment community since May 2018. I initially rented a 2 bedroom, 1.5 bathroom town-home and upon lease renewal (May 2019) with much hesitation I decided to stay because I had not been able to find something in the area with comparable amenities (granite counter-tops, berber carpet, cabinetry and nickel finishes) inside of the home and at reasonable prices. The property has had management company changes 3 times within the course of one year (2018) and the current company is Strategic Management Partners (SMP). I have attempted to resolve my complaints with the Property Manager via email (---------), in person and via phone. I have also contacted the Regional Property Manager (---------------no longer with the company) and ----------- (Area Manager) via email. The walls and ceilings are PAPER THIN, community standards/guidelines are not implemented, the Community Officer is never available and/or the option to contact him via phone is never turned on resulting in having to call the HPD Westside Substation, the swimming pool closest to the office has never been opened due to permit requirements not being met, children go unsupervised frequently and vandalize as well as harass apartment tenants, the mailbox area reeks of urine and on Mondays the garbage bins are overflowing.

Moved here in August and since then they have switched management multiple times. They are not very communicative, nor do they know how to keep track of records and payment histories. So keep up with your own. Also, they JUST now implemented parking assignments after all this time I've been here. If you don't pay for covered parking, you must park in unconcerned. Hooooooowwweever, then then decide to put reserve signs on certain uncovered parking spots, thus taking more spots away from those who don't pay for covered. The way the complex is layers out, it's smarter to reserve covered spots, ESPECIALLY when you will have less people paying for them. I promise you that. No one wants to start paying when they been living here nearly 6 months already. The location is good because it is central. That's all I appreciate. Absolutely not staying here ever again unless it gets bought out by a totally new and LEGIT management company that actually sticks around for longer than a month. So, I won't be back.

Today I visited these apartments. At first I was not going to enter the leasing office because the exterior of the building is falling apart. The Iron fence that surrounds the apartments are also in need of repair. But because of the location and the convenience of having the bus stop at the front of the building made me go in. I met the manager and he explained that the apartments are in the process of being remodeled. He said their target goal was to start pre-leasing by May. I really need an apartment by April 15th, but since everything will be new, I will try to extend my current lease. I was impressed how the manager and his maintenance man greeted me when I entered the leasing office. An older resident came and asked for a A/C filter and she told me she has been living here for 6 years and is so happy with the management and maintenance on this property. She said the property has new owners and staff and they are wonderful. I told the manager that I will check back at around April 15th and hope they will have some apartments to move into.

I used to live at the Oaks of Brittany 10 years ago and left when I was transferred to Austin. Last week I found out I was being transferred back to Houston, so I went and visited the complex again. I was happy to learn that the entire community is being remodeled. I have many wonderful memories of Houston and I was so proud of my apartment. I love the location and was surprised to see how much Westheimer area has grown. So many great restaurants and shops. I look forward to moving back home to the Oaks of Brittany.

Praise God, finally we got new owners and a great property manager. Gary gets things done fast. Good things are happening at the Oaks of Brittany.

What a dump. Trash heap. Infested with pests and unsavory criminals. After the hurricane, the roof was leaking and they covered it with several fluorescent blue tarps for more than a year. Unsightly. Trash always on the grounds. Commonly referred to as a slum.

I moved into a 2 bedroom with my friend & her boyfriend. The size was good. When we were shown the actual unit (before we leased), it smelled like cat pee. Great. But the smell was gone when we actually moved in, so at least they had shampooed the carpet or something. Honestly, these weren`t the best apartments around, you could tell just from the looks of it, but we never had any problems with neighbors (we did have interesting neighbors who would knock at 4am to come hang out, which we let them in). But the layout I liked (kitchen was open on both sides). We never had any pest problems. Whenever we did have a problem with something in the apt. (which was rare), maintenance was glad to fix it. It is a pretty ------ place next to some actual nice houses & apts., but I`ve never been bothered by anyone else I didn`t know (I lived in the townhomes towards the back). The only thing that creeped me out was the dark walkway from the parking lot to my place. Word of advice: Be nice to your neighbors (make friends for protection if need be!), don`t ----- too much, & mind your own business - It will all be ok. What I WILL say though: There`s a security/guard station, but no one was ever in it. My roommate noticed that there was a bullet hole in it. Comforting, right? Lol. Plus the gates would break a LOT. Cops would be at the complex weekly. Like I said: Mind your business & don`t be an ------- .. People will leave you alone. There`s crime everywhere in Houston. Don`t freak out just because you see cop cars. Sure, I`d recommend it. Would I recommend it vs. another complex in a different area with the same price or cheaper? Probably not. But I wouldn`t mind doing it over (if I needed to).

mole in my apartment bats attack my dog at night.sewage back in in the front with the apartment .. The Manager is lazy and about.

This apartments are great..Yeah right shall I start my list of complaints: 1.)Leasing office staff is just horrible one of them even had the nerve to get mad at me for bothering them as they put about a repair request. Told me,"The F&*#@ing just arrived and they'll send him when he's ready. 2.)One of the main things you need living in Texas is an A/C unit, the A/C unit and this apartment will not stay working for more than a week 1/2 and it takes about 2 weeks to come and fix it, or they will wait till the 31st (right before rent is due)and then come fix it. Same thing with my front door, I live with 3 other people 1 of us has to stay home because we cant lock the door properly, how do you tell your job some stuff like that. Those are just a few things I could on and on all day. But what takes the cake is. You would probably ask if all this is happening why are you still there, Well if I try to go to another apartment they will tell the new apartment that I was evicted even though I am currently living there just paid rent and everything. According to the TAA and the HAA websites (which I am pretty sure is for the companies who owns the property)There is nothing I can do about something like that. So they pretty much can just rape your wallet and probably YOU! P.S. During the time the door wasn't locking correctly and the A/C broke we were Robbed while we were at work, my Playstation 3, my roommates laptop, all of our money that we had in our rooms, flat screen monitor to the computer just to name a few things, remember this is a 4 bedroom apartment. This happened in the middle of the day maintanance people, the yard people everybody out there in front my apartment nobody heard or saw anything isn't that! Beware!Beware!Beware!Beware! DO NOT MOVE INTO THESE APARTMENTS CHEAP FIRST MONTH'S IS NOT WORTH IT! I REPEAT IT IS NOT WORTH IT. YOU WILL REGRET IT DEEPLY!!