Tenant Reviews for 11245 W RD.

Our application process was very easy and swift and Ms. Simone was such a awesome professional throughout our entire process! She was very informative and made sure everything worked out for us, she’s definitely determined & dedicated to helping her clients.

I’ve been living here for about 5 years and it was great until the new management. The management since they were sold is constantly changing. The communication with residents is poor. I’ve literally sent the same email 3 times and called with no response. They try to attach ridiculous fees with no communication. No upgrades has been done to my apartment, yet the rent goes up every renewal about $100.

My leasing consultant was alanzo , I viewed this properly two times in a row and what I seen and what I got was two different things ! He advised if the unit is 700 sqft or high you will get an garage which was my concern because on the reviews it state they take tires from cars so that was very important to me . We walked the property not once was I informed of any c building which are apartments located in the office which reminds me of a motel 6 not to mention smells like cigarettes weed and pets ! No air in the halls ways ! I got my keys and my apartment is not what I imagine not even close !! Not to mention on the floor plan it don’t tell you what unit has garages are not which is why I asked question ! I moved 3 days ago on 4/19 and it has been horrible ! Office people don’t care of the situation no apology have even been offered for they mistake just horrible !!! Here is my email I sent to corporate and my picture of this nasty unit they put me and my child in not work 1275 one bit Good morning , I spoke with Stacy and since she doesn’t have time to take a look at the unit they have moved me an my child in I’ll just show them to you since I’m not able to speak with you .. The washer doesn’t work There is mold in my restroom This is mold in my kitchen pantry idk how that’s even possible unless there is something on the inside of the walls ! The cracks are not properly sealed around my restroom counter it’s actually moves. These tubs are yellow not properly cleaned The medicine cabinet are nasty inside not properly cleaned The plug socks are not properly attached which not to mention again and have a child living here ! The balcony blinds are cracked My sons room blinds are broken The oven is nasty There is cracks in the wall The restroom cabinets are horrible, doesn’t even look like there where cleaned at all !! How can you move someone in an apartment like this !! How can your leasing agent be ok with putting someone here I have a CHILD ! This is not how I imagined my move in here I absolutely strongly dislike it here

I moved during the pandemic to this property back in May of 2020. From the beginning the management has been extremely helpful, genuine and understanding. I have been there ever since, my plan was to have one year term lease then move but circumstances change. I was able to have a smooth transition to a larger 2 bed/2 bath apartment with ease. Tara, has been heaven sent. She is also delightful, pleasant and willingly to go the extra mile any time, I have interacted with her. It makes it so much more easier to deal with someone who is nice.

I literally just made an account to write this review for the horrible customer service I have received during my stay here, ever since the new management took over this property went downhill the MANAGER STACY is extremely disrespectful, careless and so so RUDE as most of these reviews already say, I have been a good resident here always paid my rent on time and never placed a complaint even though my work orders havent been completed, somehow I still get treated very poorly is almost like she is discriminating me. Also her assistant Claudia is very impolite and RUDE, I had a question regarding a balance in my account I went into the office to clarify things and to pay off my balance (which was not rent related because I always make sure to pay on time) but before that I wanted to see what the charges were. Mind you this was our first time ever meeting and as soon as she saw me she talked to me with such a strong unpleasant and very very unprofessional attitude she refused to explain to me in detail what the charges were because as she told me “you can just log in to your portal and see for yourself” but the reason why I went in the first place was because I didn’t understand, it wasn't like I was asking for something aside of her duty to do to get treated in such way. she then proceeded to say that she wasn’t going to renew me and when i asked why she pretty much had me confused with another resident, and of course she did not apologize for that… Fast forward to today, I am now being threatened with an eviction for not vacating my apartment on the 26 of this month but I paid until the end of the month which STACY had agreed for me to do, now she acts like that never happened goes and reversed my payment and now shows as if I have a credit and is demanding to turn in keys with less than a 4 days notice, I also told her I wanted to renew and I am getting told lies on why I cant. I am a trucker and not in town how am I supposed to find a place in 3 business days, vacate it, clean it with such a short notice. I really like this place, it really sucks that it has to be run my poorly management. I am not the type to complain but I feel like you might want to know what your next home could be like.

This has been the worst experience places I have ever lived!!! I only lived here for 9 months and I got out as quickly as I could! Maintenance problems: The unit I lived in flooded 3 times and each time the maintenance and office staff took their sweet time getting to me to fix it. During the winter storm my apartment got water damage from the pipes inthe wall that I share with my neighbor. I ended up missing 4 days of work because I would be told that someone is coming that day, I would confirm with the staff in the office and then no one would show up. That's 4 days of no pay for them just to say opps our bad, someone will come tomorrow. They didn't even finish fixing my apartment, so I could not use my second bedroom and bathroom from February 2021 - May 2021 when I moved out. I had water damage from the windows and roof leaking when it would rain. My A/C unit was old and would leak to the point of flooding my hallway and the office wouldn't send anyone for hours. When they would send someone they would be like oh it's fine. Like so all of this water coming out and spreading on my floor is normal?  My electric bill while living here tripled! Thankfully the price is back to normal at the new apartment complex I'm at (mind you the new place is bigger). Lastly the last 2-3 weeks that I lived at this horrible apartment complex my washer flooded the laundry room and came into the living room. It happened at night and I called the emergency maintenance number and of course no one came. Though I believe her name is Susan, the manager, did call and said "if it is just a few drops or if it is barely dripping then it is not a maintenance emergency and I should just call back the next day. I called her back and explain that there is sitting water on the floor and water coming out from behind the washer and NO ONE CAME!  I called the next day and no one came. I called again and spoke with a new girl she said she would get maintenance on it BUT NO ONE CAME! STAFF: I want to start off by saying Daisy and the new black girl who's name escapes me were the only people that were helpful and even seemed to care if something happened. Claudia is beyond rude!! I'll repeat CLAUDIA is BEYOND RUDE! When I was dealing with the winter storm damage and would call the office in regards to the contractors coming out she flat out told me what else do I want l, she has other people to deal with (with attitude). And when I came up the front office to speak with her in person another day regarding the same winter storm damage, she refused to see me. I was so appalled at the lack of professionalism and that they have her in the front dealing with people. Moral of the story...dont rely on them to fix your apartments even if it's flooding or the A/C isn't working and expect them to be rude about it if you ask.

It takes forever for maintenance to fix things, Manager just don't seem to care about the residents. You have leasing agent being rude to the residents it's really sad that we have to go through this at this time. If they can focus on getting things fix in a timey manner,

The staff has gotten better, since I moved in. New management made great changes from what they were last year. Kudos to Cheryl and Guen! If you want a smiling face anytime you come to the office with a question, this is the place for you. #117A

I have lived here now about 6 months. I waited before posting a review to get the feel for the place. Move in was a little hectic as I learned the day before move in that the downstairs unit was given to someone else and I ended up with the upstairs unit. The apt was not completely ready for move in, but I was here and that was that. I accepted the fact I would be upstairs, and now it seems to be a happy mistake. I enjoy sitting on the patio when I have time, and its relaxing. Sure you can hear kids playing and there are some seedy looking types but, I am fortunate enough to live in the back area and it is for the most part pretty quiet. I seen one little roach at move in, but I got him and not seen any since. Sometime we get an email heads up for the exterminator and you have the option of having the inside done, I always go for that whenever I get a notice, not monthly like I was told at move in though. They have a new manager and she seems to be on the ball pretty well. I have not seen crime, but I do notice people walking around late at night that should probably be watched. Rules are not followed well by a lot of people like the evening trash valet pickup, it;s supposed to be put out after 6 pm and before 8pm but my neighbors leave the supplied trash cans in front of their doors 24/7 and pile up trash anytime of the day, so that's not so nice to see coming home from work everyday and it concerns me it might attract roaches. I know they renovated a few years ago but I do see it was not a full renovation upgrade, with minor issues noticeable such as the freezer door getting ice cycles in it and after a few times out to fix it, I just quit notifying them. Overall experience has been very nice, I am comfortable here. Maintenance has been very quick to respond, simply sign in to the resident portal and post your issue, they come out within a day. Emergency maintenance has been here once, on a Sunday evening, and fixed my A/C circuit breaker within a hour of calling, I was very impressed being I just returned home from business trip and it was hot out and hotter inside. The valet trash pick up is nice. I have seen bad reviews from others but I'm not in their shoes and can't comment only to say I've not had the troubles they have. Each time I've seen the front gates not working, they were always fixed by the time I got home, and that's only been twice. Maintenance walks the property each morning picking up trash from the less desirable that feel tossing it out of their cars is just OK but you're going to get that mind set element most anywhere in some fashion. All in all, it's a nice place to call home with normal rental property issues.

We absolutely LOVED this place for the first 5 months we lived here and that was because of Cheryl. She was awesome and made sure everything was taken care of quickly. She made going to the office a joy because you would always leave with a smile. We had not seen her in awhile and finally found out that she had been moved to a sister property because "tenants were complaining about her attitude". That is just a lie because if you ask any tenant here, they love her. I, personally, think that the office staff didn't like her because everyone wanted to deal with her and not them. After she left, it all went downhill. They had been promising a dog park from before we moved in (our lease is up in 1.5 months and there is still no sign of a dog park) but they decided to renovate their office instead. It looks like ----. It looks like a 70's nightclub now and the new guys that are working there are about as ------ as the renovation. Maria - I have no clue what her position is but I think assistant manager - UGH! She is a full blown b****! She does not care about the tenants (or the people looking for that matter), she always has an attitude and god forbid she has to actually do something. She is awful and she is the one that we now have to deal with on a daily basis. The lights outside our building and the building across from us have been out for 6 months. I have requested them to be fixed several times but nope, nothing. There are holes in the fence that people can walk through - very safe. There is a kid I see all the time who will ride around the property on his bike and go in and out of the fence. I feel super safe when I have to take my dogs out at night...NOT. That has been complained about too and the holes are still there. The entrance gates are constantly broken. I think that MAYBE there was a month period where all 4 worked at the same but usually we can all just come and go without using our gate card. Again - super safe. My car has been broken into twice. They say that there is an officer that patrols at night but I have never seen him. I take my dogs out multiple times a night, every night and have yet to see anyone. Oh and we just found out there is a registered sex offender living here and we were never told. I encourage you to go look on the Texas Sex Offender Registry. He's living here with all the kids that play in the playground area unsupervised. There are also tons of gunshots in the area and in the last month there have been some that were in the complex itself. Valet trash pickup is another complaint. The company who runs the valet trash service is AMAZING! They are always on time and they are super nice. I know that picking up trash is not an ideal job but you would never guess when they greet you with a smile. Managements handling of matters is another story. They have a simple rule - do not put your trash out before 6 pm or you will get a fine. It is absolutely disgusting here. People put their trash out whenever they want and do not care. I have seen torn open trash bags, trash in the grass that was not in a trash bag at all, and trash piled so high it was about to fall over. They do not fine people or give a crap. Our service comes Sunday-Thursday night so Friday and Saturday you can either put your trash in your garage or take it to the dumpster (which is also disgusting and I feel bad for the people who live by them). There is trash out from Friday morning and just builds up until Sunday night. During Christmas and New Years, the service took Sunday and Monday off (totally understandable) and it was a cesspool of disgustingness yet these people still put their trash out everyday and keep being gross so they obviously aren't getting in trouble from the office. And finally, the rent! It is ridiculous. We got our renewal notice and our rent had gone up $200! We did not get any crazy "move in discount" that made our rent super cheap this last year. My significant other asked the office people why it was so expensive ($1600 for a 2 bedroom!) and they said (and I quote), "because we did not get flooded by Harvey". That is such -------- that they are going to screw people who did get flooded and those of us who didn't and just want a place to live. I will say that my neighbors are great and I have not had any issues with anyone who lives here, but management does not care and they are letting this place go to hell. I know a few of the people I talk to on my doggy potty walks are moving out at the end of their lease because of how bad this place has gotten over the past 6 months. Every time I see someone in the office or on a tour I want to yell out "DO NOT RENT HERE!" but I don't so I will say it in the reviews. We were loving this place and were set to stay here for at least a couple years before Cheryl left. It is really sad how one person can make a complex so great. Please please please go look at other places to live!