Tenant Reviews for 11220 WEST RD

All that glitters is not what it seems. The initial scene of how things appear quickly dissipates as the process progresses. From pathological lies and saying whatever is necessary to get the client off the phone to not answering or replying at all. Changing terms all to fit ones own personal narrative. Terri is the property manager I dealt with for my experience and Edgar was the one sending emails. I would not recommend them as a place to lease from my own personal experience. The client is a bother to them and doing what is necessary is a task to them.

Insecure, money hungry, worthless place to live. They have constantly try to pouch more and more money every day, from the trash fees to the wifi fees to your own damn patio fees. They are quick to charge and complain, the most recent one is the new WiFi package that they will charge you regardless if you apply for it or not and will make it almost impossible to cancel simply. Back to insecurity I had my things stolen and their “personal belongings insurance” literally says in the contract that doesn’t cover a single thing. I move here trying to focus on my work and I have to constantly pull their emails and constant harassment out of my ---

I gave a 60 day notice and was told it's not acceptable unless I complete their form...another way for management to try and get over...what difference does it make. I hate it here! Glad to be leaving

Were given the keys to a unit that was infested with roaches and covered in dirt and grime. Floors were absolutely filthy and covered with random stains. It's been a week and still nothing has been done to make this unit even remotely habitable. Stay far away from this place.

These people were so nice and welcoming despite the holiday and while everywhere else I looked at just rushed me out the door. My decision was easy. Thank you to you and your staff who were wonderful.

Nice place and clean. Management are very good. Maintenance are on time. Friendly people. Food truck every month. Clean pool. Close to everything. Clean trash pick up are clean as well. People here are very nice

I have resided here for a few months and thus far have experienced multiple maintenance issues, vehicle rims stolen from the parking lot, vehicles broken into, and catalytic converters stolen from vehicles. When I initially signed my lease, I asked about security and was informed they hired a private security company to patrol the community, had multiple security cameras, had good lighting around the apartment, and a security patrol officer onsite at all times. In reality, I have yet to see the security company we are supposed to have onsite. Additionally, I was almost hit by a drunk driver racing through the parking lot. When I spoke to the property manager about this and inquired about security camera footage, I was told there are no security cameras onsite except for one overlooking the staff. Furthermore, I have had multiple pieces of mail stolen that carried sensitive information. I spoke to the property manager about this and they had no solutions, only a customer service phrase stating they were apologetic for my frustration. I would not recommend this apartment complex to anyone. Everybody is shady here except for the maintenance guys. The front office is fully renovated and will sell you on a nice, new apartment...renter beware!

Worst ever don’t move here run ... not safe an very unprofessional at all times.. office lady catia very rude. They lie in the office they don’t care about your well being.. Also apartments are roach infested an maintenance upkeep is sorry. At night you can’t tell but in the day time you can. Don’t sign a lease here please all fake an they lie.

I’ve had a good experience here from leasing to moving in. The staff has been helpful & the maintenance is faster than I have experienced at other complexes. I love my apartment & I love that they have food truck events every month. They were here last week and it was great!

The vibe here is great! I have a renovated apartment and I absolutely love it! The changes here have really made a difference. Maintenance is faster than I’ve ever experienced before and Katia & Sutton are great :) Thanks Derby!