Tenant Reviews for 10575 WESTPARK DR

Manager is extremely rude and unprofessional. Once you are a tenant the behavior of the management staff is a 'taken for granted' one. Response to maintenance issues almost never exists. Bugs in the apartment occasionally. Parking is a pain the ***. Honestly, they can do much better.

These apartments are truly beautiful- the pool, the gym the landscape is GORGEOUS, however- here are the issues: management. New management here is very rude. If you have a service request because something breaks down good luck because you will be waiting for a Long Time for maintenance. I have read about this issue in the reviews prior and decided to take a chance- huge mistake.I think they would solve all their issues if they got new management. Although this place is beautiful to live in the headache is not worth it- we will not be renewing our lease.

I've been very happy with my apartment here at the Retreat at Westpark for the past year and a half. The office staff has always been very professional and the few times I've had a maintenance issue it was fixed very quickly - even in the evening on a weekend! They responded right away. The grounds are always well kept and looks great. I'm looking forward to renewing again next year!

I personally would highly recommend the Retreat to professionals looking for a safe and quiet housing. I had zero problems during my stay here and the other tenants around me were very respectful. Parking is very limited, but that is with most places in this area. I owned two cars but never had an issue with my reserved spot being taken. My secondary car I just parked in an open uncovered spot and saw no issues. One thing worth noting is there are no elevators, so keep that in mind. Also the pool is miraculous and definitely one of the best nearby. The staff was great about resolving issues as well and were always very helpful.

People on here seem to be bashing this place pretty bad, but I had very few issues in my year here. Pros- Quiet and respectable tenants. People mainly keep to themselves and its a little more pricey than nearby places which helps keeps the riff raff out. Definitely a safe feeling, never had any issues with cars getting broken into during my time here. Utilities are about right, I had a large one br and paid around 85-100 for electricity, so I can't complain. Cons- Parking is TERRIBLE if you own more than one car. If you only have one car, you will have to pay the 35/month fee, trust me. Visitor parking here is almost nonexistent and people are constantly fighting over them. However I had zero issues with my paid spot. I will say though, the people working the front desk are extremely unprofessional and take what they say with a grain of salt. They're obviously just trying to get you to move in and will basically lie to your face about anything to get you to sign the dotted line. Can't complain about the maintenance as I never had any issues with things needing repair.

Please don t ever move here. This is the worse residence. I live here around 1 year, and it s not worth it. Maintenance kind of ok took 4 days to fix my microwave, almost all units have backwater problem in dishwasher which smell really bad, but Management is worse. New manager and his assistance is crap, they don t care about existing residence, always want new people to charge more n more rent, and feel like resist. Apart from that parking is the major issue. Never get parking here. I always have to park my car on street. Its pit of roaches, dog s poo and trash is also major issue. On the same side westchase is a good residence I moved here, so far so good.

I am very pleased in this small beautiful gated community. I have lived here for over 8 years, overall, I fell pretty secure for the most part. Our community is very family oriented with a courtesy officer living on side, the officer is very mindful and courteous to all residents,this is peaceful info from the very start. The office staff and maintenance are very helpful in working with the residents to make us as comfortable as possible and the maintenance meet the needs of the residents in a timely manner. I am very pleased to be a part of such a cheerful and loving community. I give the complete property an A , the new gardeners are awesome, I am very pleased to see the grounds even more beautiful than ever before, The additional security another A , this involves the extra cameras, especially for the back gates and rolling security that travels over the grounds,I see them regularly, during the day,evening and night hours, It really gives me a peace of mind,knowing that Francis property and our hard working staff along with HPD,cares and stand strong with their residents, to make a difference in the place to live in. One other thing I would love to see happen, We love of kids and our pets, often times vehicles travel to fast through the parking lots, speed bumps would be great, and at the back gates as well.If for example: someone was trying to get away with items from the property, if their was speed bumps at the back gates, I think this would slow them down even more as for getting out of the gate. Overall, I love where I live and the staff that manage this property. This is a place that I call home. You will be glad you choose this community.

This place is pretty good for what you pay. The pool is amazing!

The purpose of this review is to aware future renters before moving in such place. I started renting a 2bed/2bath apartment 3rd floor at first I didn't realize that all the apartments had old AC units which are not adequate for cooling the size of the apartments. The apartment only had two AC vents to cool a large living room with open kitchen. The problems started during early summer you would notice the AC instead of cooling the place to make it comfortable to live in, it just kept running and the temperature will never drop a degree. Everyday I would come from work and enter to a 85F apartment. I reported the problem to the management company and they said they couldn't do anything about it. That it was unfortunate I was having the problems and all they kept saying was SORRY. Well sorry didn't pay for $300 electric bills. The maintenance people would tell me that previous renters would always complain about that apartment being so HOT. These people don't care about you or anything all they want is you to sign the lease and drag you along the way. Not only that the property it self is made poorly. You can hear doors banging when shut your whole living room would shake. If you were in your bedroom or bathroom you could hear the neighbor talking, coughing or weird noises in the bathroom. The place was also cover with roaches keep in mind they charge monthly for a PEST CONTROL FEE. Which they never do unless you call it ! They will try to convince you to rent because of pool area which they don't even maintain. They had a huge bee problem which didn't take care after 3 months later. Their grills are falling apart. If you have a pet be prepared to pay tons of money they charge you $300 upfront non refundable plus $10 monthly for your pet. You will notice that the neighbors don't pick up their pet waste. Overall don't be fool you rent here from $1,200 - $2,000 apartments and they ALL HAVE OLD AC UNITS your electric bill will come out the roof ! Don't fall for their pool area or anything they say because once your in your IN for good on that lease and when you complain all you will get I'M SORRY.

I love living at the Retreat at Westpark, I have yet to find one thing that I do not enjoy. The management is amazing,they are very courteous and willing to help you in any way possible. The rest of the apartment staff is just as welcoming and friendly. The property Manager Mr. Reed is very accessible and willing to help you in any way that he can. They keep the place well manicured and clean, every morning when I am walking my dogs i see the maintenance personnel going around picking up debris that might be around the grounds. I have only had a few minor maintenance issues, and these were remedy within a day! My neighbors are all very nice and inviting, we have enjoying going out to the pool and meeting new people in the community. The pool area is amazing, there are two gas grills that are available for the residents to use, there is a small baby pool and a large swimming pool. Very clean and inviting on a hot Houston summer day! Small Community, Great Location and very Quiet! I would recommend this complex to anyone looking for a HOME!