Tenant Reviews for 10575 WESTPARK DR

I have been living here for over five years and love this place. It's always clean, never have had issues with maintenance. Management staff is excellent. Unfortunately I will need to move because High School we are zoned to are not the ones I would recommend to anyone. Also, I really need a three bedroom apartment. I would never leave these apartments if I really didn't have to move. My neighbours are great. My apartment is right across from the pool and it is so sereen and beautiful. Great place to live at - I would highly recommend it!!

That place is not worth for the money you have to pay. There are nicer apartments close-by for the same price. The apartment has no open space. The management before used to be very friendly, but the current management is not good. The staff is very rude, especially the lady sitting at the reception. The maintenance staff is horrible, not professional at all. Overall, it is a poorly run apartment. Good luck if you have to deal with them.

After living there for two-and-a-half years, it was time to leave because of the inept leasing agents - not worthy of "management status" - and the fact that they could not or would not resolve a situation in which I had a hand-shake, twice, assurring me that the loudness and stomping above me by new tenants would be resolved by either eviction or relocating to a ground-floor apartment - -------- lied to my face not once, but twice on a handshake - which is a legally binding contract in which -------- seems to be unaware of, so be careful when moving in because you WILL be lied to. I should never have had to pay for a month-to-month, but I was strung along and placated through the first part of September with lies and missed the 60-day move-out opportunity. There WILL be letters going out to TAA, HAA, Francis Properties corporate offices and a copy to the idiots in the leasing office about how BADLY this situation was handled. ----------------- are WORTHLESS and do not know how to do their jobs. I WOULD NOT recommend this complex if you want to be treated as a muture adult - the front office are amateurs trying to play an adults job. Good luck to the next resident of Apt. --- since it will be stomp, stomp, STOMP!! at 3 am in the morning! by --------------------------------'s.

Not worth the money at all. I think they changed management after April or May this year，not sure what happened, but the whole office staffs are changed. Then new office staff are so rude and lazy. I went to the office to pick up my package and was told by the girl that was working there:"you wanna come here and sign?" with no facial expression, no smile, actually she didn't even say "Hi" to me when I said hi to her! She acted like like I was bothering her. I mean...how about a "Please sign here"!!!!! The new manager(a guy) is so lazy! I asked him for the gate code to my apartment just in case I have a visitor, he told me to look it up on the dial box on my own! How helpful!!! The things in my apartment keeps breaking, first the bathtub water faucet-broke 4 times!!!! Then the washer, the refrigerator, the kitchen sink, the kitchen drawers... Specially the kitchen sink keeps breaking, and when I recently asked them to fix it, the maintenance guy left me a note saying:this is the 4th time we fixed it. Tell me the reason why I pay the maintenance every month?! So you can sit there and do nothing?! There is never enough parking in this apartment, if you come home after 7:00 PM, good luck! I'm so disgusted by there nasty attitude and everything!!! I'm moving out once my lease is up! One and a half years of living here, my rent when up from $756 to $810 and will go up to $830 if I renew my lease with them! DO NOT LIVE HERE!!!!!!

I moved here several months for due to its convenient location to work. It has nice exterior but the interior is mediocre. Very thin wall ; so if you stayed on the lower floor, you can hear all the footsteps from the people living on top and especially when they are doing their laundry you can hear all the loud noises. Parking on side is horrible! You are assigned to only 1 parking spot. If you have 2 cars you have to park outside the street. Parking is very limited. Rent is not that cheap and the place is not that nice. Im glad my lease is over so I can move out. I would not recommended to live here. You can find a better place elsewhere and a lot nice for that kind of price.

This apartment complex has a wonderful location and beautiful exterior. The fitness center has just been upgraded and the lobby is fabulous. If this is what you are looking for in an apartment, this is the place for you. Now, if you are looking for more than what lies on the exterior, you might not be too thrilled with the service and with the interior aesthetics of your apartment. I would strongly recommend you look elsewhere. The property staff is a bit snide and do not follow through (or follow up) with requests promptly. Inspection and cleaning of your apartment before move-in leaves a lot to be desired. My move-in condition form looked like a research paper after writing all the blemishes and looked over issues in my apartment. Would you like a leanto refrigerator standing on a cardboard and leaking all over your perishables (they have yet to fix it, and I put the order in the first week of February)? I think not. Unclean grout, bleached carpet, shelves hanging off the wall were in the mix as well. If you are looking to live here, I would SERIOUSLY RECONSIDER. I hope to help you by explaining my unsatisfactory experience. Please do not make the same mistake (like I have).

I moved into the Retreat in late December. Out side of visito parking I see have no complaints. The staff is nice. Maintenance is great and most of the tennants are professionals. Iwould recomened this place to anyone. It give me a 5 mintute commute to my office which isnt bad in Houston.

I have been living in Houston for 5 years now, and this is my 4th spot. I must say the apartments are well kept. I'm close to work, family, great restaurants, gas stations, beltway and shopping centers for days! I like the office staff and maintenance group they speak when they see you on the property while not making you feel like a stranger. I've lived in these Apts for 3 years and if I need anything at all the staff takes care of it in 1 business day (cool) I know. I don't deal with loud traffic and dogs all the time...the pool is fabulous and real clean while looking out of my window on any day the grass stays green!!!! WHAT MORE CAN I SAY..I feel like I live in a house with no yard!!

The apartments are nice which is why we moved in......if you care about hearing traffic almost 24/7 this is not the place to move into. Being right next to the Beltway is an issue, cars driving by at all hours...police, fire truck, amubulance sirens. Motorcycle races in the wee hours of the morning. Maybe if you are lucky to get an apt up by the leasing office things would be great, if not. Good luck!

I've been in the apartments for about a month now. They are pretty average. My only major complaint is parking - on one side of the complex there is no uncovered parking. There are two of us and only one covered space so one of us has to walk on the other side of the property to park. Other than that, all seems good so far.